Virgin Australia

Not Verified | They cancelled our flight without proper reason, which caused our international flight to be missed. The ground staff service is terrible. They did not offer proper hotel and no meal compensation, nor re-organized our international connection flights. The Adelaide airport staff service is the worst we have ever experienced. Will never fly Virgin again.

✅ Trip Verified | Unfortunately the flight was delayed by nearly an hour. A pity. Otherwise it was an enjoyable flight. Easy check in, friendly staff and a comfortable seat. Food as on all Virgin Australia Economy Flights, had to be purchased, apart from water, coffee and tea. Overall a decent flight. A shame about the delay.

✅ Trip Verified | An enjoyable flight. Check in was easy and the flight left on time. Staff were very friendly and helpful. The seat was comfortable for such a short flight. The snack options were limited. Only free water coffee and tea. The rest had to be purchased. But that is no issue for such a short flight .

✅ Trip Verified | I undertook a return flight from Hobart to Perth recently. On both flights the interior of the plane looked old, worn and filthy. There was no perishable food available from the menu as the plane had not been restocked. The flight attendants had to offer ice with all the drinks as they were pretty much room temperature. There are no longer any screens on the back of the seats, which wasn't a big problem, but there was no offer of devices for hire and the wifi was spotty with my feed freezing every 10 seconds. So on a four hour flight on a dirty old plane I ate Pringles and a chocolate bar and played games on my iPad. I'm not sure when Virgin Australia became a budget airline. I sure wish I had got the memo.

✅ Trip Verified | This is just another budget airline however one that is pretending it is a premium airline. I woke up this morning to a message from Virgin saying my 4 hour direct flight from Hobart to Perth was cancelled and instead they booked me on a flight from Hobart to Melbourne where I needed to stay the night, they kindly booked me a room in the airport hotel. They then booked me on a flight from Melbourne to Sydney the next day where I needed to change planes and then finally get a flight to Perth. The only compensation a $30 voucher for food. Seriously, how is this ok?! After calling Virgin they managed to get me on a different flight which meant cutting my stay in Hobart short and leaving for the airport immediately and taking a plane to Melbourne, waiting around for over 4 hours and then catching a flight to Perth that evening. The flight from Hobart to Melbourne was short which was just as well with the mood some of the flight attendants were in. The service from Perth to Hobart was equally poor. I am aware staff shortages are an Australia wide problem but this is scraping the bottom of the barrel Virgin! Where did all those smiley Virgin flight attendants go? So between cancelled flights, delays, no leg room, sour faced staff that try so very hard not to make eye contact and the high costs this is now an airline I will try to avoid whenever possible and would recommend everyone else to do the same

✅ Trip Verified | Flights cancelled. I had just an email that they decided to put me in different flight even though there were earlier flights. The gate people were saying different things to the service desk. I had to walk the entire domestic airport to find out what was happening. Online staff had no clue of cancellations generally no one knows what they are doing, and we have to accept it because we have no other choice so when someone will stop them ?

Not Verified | First time I have ever flown with Virgin Australia and it will be the last time. The night before departure I received an email saying I needed to book onto a (later) flight, no explanation given, no consideration given to arrangements I had made for relatives to pick me up from Brisbane airport. By this stage I had even received a Boarding Pass for my original flight. Took me 1.5 hours to rearrange my flight to an earlier time. Great start to my holiday! Then, two days before my return flight I received another email saying that I needed to book onto a later flight. I reluctantly did so. When I got to Brisbane airport I found another email (sent just 10 minutes before) saying that my plane had been delayed by two hours! A sympathetic and lovely ground staff person saved the day by taking me through the Service queue and getting me onto an earlier flight - only possible because I had arrived at Brisbane airport with lots of time to spare. What is going on Virgin? My experience travelling with you is that you don’t care if you add to your customers’ stress; you are contemptuous of arrangements made for pick-up/delivery to airports. Basically, you don’t give a stuff about the travel experience of your customers. Never, ever again.

✅ Trip Verified | It was a pleasant flight. The plane left on time, check in was easy and the staff were friendly. Virgin only offered tea, coffee and water free which is no issue on such a short flight.

✅ Trip Verified | I enjoyed the trip. Check in was easy and the flight left on time. The service was efficient and friendly. The meal was quite good but it could have been a bit more substantial. Also every flight seems to offer the same dish: Thai Curry. Desert was just a small piece of chocolate. The wine though, was excellent.

Not Verified | Comfortable seats on a short flight although delayed when taxing to runway, at Melbourne cabin crew were friendly but no Wi-Fi, but nearly missed flight to LAX because of delay.