Virgin Australia

✅ Trip Verified | Unfortunately there was a delay of 1 hour. Otherwise a pleasant flight. Easy check in, friendly flight attendants and a clean plane. Possibly they could offer more options for food Eg the option of pre booking and pre paying a meal.

Not Verified | We had booked and had an email confirming meet and assist support for our Autistic son who also has anxiety issues. On arriving at Cairns to check in the details of the support were not on his booking even though we had been assured it was. After speaking to a supervisor our son was taken through security but then left alone at the gate. The agreed support was that he would be taken to the plane, this did not happen. We called Virgin again to reconfirm the support would be in place at Sydney again assured it would be. When he landed at Sydney again no support he had to ask and show the email. He was then meant to be escorted to collect his hold bag and escorted to terminal 1 where he would be handed over to the airline supporting him on his onward flight. What actually happened was he was taken to collect his bag then shown the platform told to get on the train and get off at the next stop. He was then left completely alone. Virgin Australia completely failed in their duty of care for a vulnerable adult

✅ Trip Verified | Flight was delayed due to weather issues, and was rebooked for the next day, delayed again and finally flew later that day. Comfortable flight eventually, and the domestic lounge in Sydney was excellent too. Followed up on missed flight related issues and was handled promptly and very professionally by Roshelyn & Christine the guest relations people. Thank you.

✅ Trip Verified | I enjoyed the flight. There was a slight delay with departure, but that was no big hassle. The staff were very friendly and helpful. There was limited food available (they ran out of juice ) but that was no big deal on such a brief flight.

Not Verified | Not a single time it has been on time, even international flight get delayed by an 1 hour. Flown recently 3 times with it, but every time same issue. I thought previously that it could be genuine reason and booked next time, but no, there management is worst

Not Verified | Flight from Perth to Gold Coast and return 3 days later. Before outbound, selected lowest bid for upgrade to business. Luckily didn't get it on the outbound as realised while boarding, business class looked terrible and definitely not worth paying anything extra money for. Not even sure if they serve food, likely also need to purchase? Anyways, trying to withdraw my bid for the return flight seemed impossible. Links to cancel resulted in error on multiple attempts. Tried logging in again and select lower bid. No contact numbers etc. On the morning of the return flight, I received a congratulations email on the offer accepted for upgrade. At the airport, I explained that I didn't want this. It was very close to impossible, but perseverance and 2 phone numbers later, I got downgraded (nobody can put you through to this department - it's 'separate from Virgin'). However, still had to complete an online refund request form. Did all that, flew normal economy and received an automatic email reply stating receipt of email and a ref no. 2 Weeks later, no refund. Phoned the number in that email. They couldn't understand that ref no. Gave my original flight details, but they couldn't give me the email or phone number of this 'bid-upgrade' department as 'it's separate from Virgin' (again). It's now 2 months later, heaps of emails back and forth and every single email comes back stating their terms and conditions state it's non-refundable. I've used all my points on Velocity accumulated through credit card purchases to clear all my ties with Virgin and out of principle, won't fly them ever again, if I can help it. Even if they are cheaper.

✅ Trip Verified | Worst airline ever, in terms of customer service or even getting them to do anything that's paying them money to get nothing or something paltry. Their check-in machines kept locking me out. I had to pay $300 just for a single piece of additional check-in luggage, and it wasn't over the total weight limit either. And this is just for the return leg only. They changed details like thrice. They refused to take my debit card and I had to argue and prove I was cash broke (show 4 empty wallets) for 30mins before they even attempted to swipe it to pay for above $300 "upgrade", which worked second try after a system error. Their website didn't work. Their Business Class upgrade is somehow cheaper than the additional check-in luggage. The ticket counter flat out refused me before and after trying to check-in at the unmanned kiosks to upgrade my baggage allowance. The phone people refused to talk to me after the website would not let me upgrade the baggage allowance. Also, my return flight was changed with them wanting to simply just not do it with no refunds and charge me a higher amount. However, after some convincing on the phone a few weeks before, they reluctantly rebooked a new return flight only a few hours after the original. It's almost it's my fault for booking a seat on a flight that is not profitable (nobody else booked or not enough cabin count).

✅ Trip Verified | What a pleasant surprise. Always thought VA was a low standard and/or a low cost carrier. We choose for VA because there was a lot of hassle going on with Qantas with exorbitant ticket prices. Given the only 1.15 h flight we gave VA a try. Their lounge was superb. Beautiful tarmac view, good food items, great showers (we arrived from SIN early morning and continued to Tasmania). Priority boarding for business class (only 8 seats in a 2-2 configuration). A fresh and clean plane. Great seats, a lot of legroom. A welcome drink was served. During the flight a more or less complete meal was served including ‘bubbles’. FA was very nice and did her utmost best to provide a feeling of warm hospitality. Remarkable was that the aisle between business class was separated from economy with a barrier (thick cord), purple acrylic glass separated the seats. It felt pretty private. Thumbs up and no doubts choosing VA on future flights again.

✅ Trip Verified | Virgin sent me a text at 4am on the date of my departure Saturday while I was on holiday camping telling me that my flight from Launceston to Adelaide had been cancelled and booked a route for the following day without consultation with me. This route unbelievably required me to leave Launceston at 6.30 am Sunday - despite my being in holiday and having nowhere to sleep, waiting for around 4 hours in Melbourne, then flying to the Gold Coast and from there arriving in Adelaide at 4.30 pm! It would have been almost quicker to catch the ferry and drive. No explanation for the cancellation. Will never fly with them again

Not Verified | Flight VA609 Friday 25. November 2022 11:15 When Boarding, at the gate I have been told that I will not fly today, I have been off-loaded because they are overbooked due to another cancelation. No alternative has been offered, I had to find out on my own. To mention I am flying frequently and spend quite a lot of money with Virgin. I claimed to be put back on this plane (thanks to the lovely ladies from ground staff in the lounge), that is where I am now but not sure where my luggage is or will be. Plane is already 35 min late due to unloading and reloading of luggage.