Virgin Australia

✅ Trip Verified | Unfortunately A my flight was cancelled and B the flight that I was transferred to was delayed by nearly 30 minutes. That said, I still enjoyed my flight. I was given plenty of notice regarding my flight changes and check in was easy. The staff were very friendly and helpful as well.

✅ Trip Verified | I enjoyed the flight. Easy check in, punctual departure, friendly and efficient staff. The plane was comfortable and clean. The only refreshments included were water, tea and coffee which was no problem on such a short flight.

✅ Trip Verified | Easy check in and very friendly service. Very nice white wine but it could have been colder. The meal was quite tasty, but a bit small. Dessert was a small chocolate. Overall a good flight.

✅ Trip Verified | Have flown an array of airlines in 2024. Virgin clearly the worst performer from all aspects. Luggage policy, helpfulness of staff. Reliability (8 virgin flights in 2023 with 3 cancelled, 4 delayed).

✅ Trip Verified | Avoid like crazy! We had credit from Covid and were finally able to use it (As VA weren't even flying to our country until recently - NZ). Had a trip in Australia so were finally able to use them. Then they cancel our return flight last minute forcing us to quickly have to book on Qantas and give us a partial refund (a third of the fare), and the rest credited again to the travel bank. They have then given us only three months to book and use this credit before it expires forever. Tried to come to a compromise as we're planning to be back in Australia again mid next year, however they refused to let us use the credits despite us not being able to travel the last few months and they don't even fly to anywhere near us. I've tried and tried to work with them, but definitely will never fly with them again.

✅ Trip Verified | I enjoyed the flight. Easy check in, punctual departure and friendly staff. Only water and coffee and tea is provided free of charge, which is OK, given it's a short flight.

✅ Trip Verified | Check in was easy. Friendly staff. The plane left on time. The seat was quite comfortable. Flight attendants were very efficient and friendly. Only water, tea and coffee was free, which is OK for such a short flight. I didn't have to wait long to pick up my bags in Melbourne. Overall a nice flight.

Not Verified | They cancelled my 7 am flight and put me on an earlier one at 6am. With the alert coming in via email at midnight so I didn't receive it until waking up (too late by then as I need over an hour to get to the airport) - started driving to the airport anyway and called the customer care desk to ask if I could still board the new flight if I only arrived 40m prior to departure. He was very rude and did not understand what we were asking. Inevitably, I missed the flight which was connected to Fiji, so I obviously also missed my Fiji flight in Melbourne. He eventually rebooked me for the following day, no refund for the missed flight cos it was "my fault I couldn't make it" to the new flight I never confirmed. He charged $1400 for the new one way ticket (I paid $500 for the one I had to miss) so that's $1800 total and a day less in Fiji. I confirmed the new flight on the phone and via email confirmation whilst on the phone, to then receive my e-ticket an hour later with a completely different flight on it. Had to call back a second time. I was told the flight he'd booked "didn't exist". It did, I had it up on my phone, it was just through a completely different airline. So they had to change my flight again. I then realised they hadn't given me access to select my seats. I paid extra money on both my initial flights (before they cancelled) yet they were only allowing me to select standard seats. - I called a third time to confirm my seating, specifically asking for the 2 window seats I'd already paid for. The lady said that was ok and confirmed on her end and that she would resend an updated e-ticked. - an hour later I didn't have the confirmation email so I checked my booking. She had not changed my seats at all. In fact, the ones I selected were not taken by other people, so I had to call for a fourth time to say that my seats had in fact not been changed and now I don't even have the option anymore. I hate to say this, but the staff I spoke to across all 4 phone calls today we're very incompetent to the point that it's unprofessional, embarrassing and truly takes away the fun in travelling. Cancelling a flight last minute, rebooking me on an earlier one at such short notice in the middle of the night, then rebooking on a non-existent flight, then saying my seats are changed but not actually changing them. How is this even possible. I've had to cancel multiple things in Fiji because I won't be there until tomorrow now (transfers, accommodation etc).

✅ Trip Verified | Virgin Australia cancelled my flight last minute from 8 am to 8pm. I was only going away for two days and it means I will miss important events in Brisbane. I called the call centre at 5:30 am and an automated message said it was closed till 5 am, so it should have been open. The people I was travelling with were able to continue on that flight but my booking was cancelled for no real reason. When I rebooked my flight it wouldn’t let me check in. They were also texting other passengers my booking details. My friend was travelling with Virgin but on a different flight that day (we booked separately) was getting texts with my booking details. These texts included my name, number, email and boarding details which is a huge breach of privacy. It makes me concerned how many others were texted my details that I am not even aware of.

Not Verified | Flight home was cancelled on 11/11, I had no notification. Was offered no explanation at airport and no assistance. Was rescheduled to 2 days later, at 6.30 am - so frustrating. I had no extra medication with me and it impacted commitments I had back in Adelaide. Not happy.