Virgin Atlantic

DEL-LHR-DEL. Flew the outbound leg in Y and the return leg in PY an arrangement which cost about as much as flying both legs in Y with many other European carriers. VS is definitely a 'cool' airline and I'm a big fan of the branding but the food in Y is worse than you'd get at Tesco's - if they haven't run out of the non-veggie options before they get to you. 4 toilets for the entire rear (Y) section of an A333 isn't funny either especially after meals/before descent. They have one of the best PY products are out there which even resembles C of yore although serving the second meal with Y packaging and quality is a definite anti-climax.

I took a flight from Las Vegas to London 3 months ago. Virgin is on a clear downhill path. The cabin and seating configuration is very much style over substance it just does not work ergonomically. Too cramped and irritating 'intelligent' lighting. The seat remains far too clever for its own good resulting in electronic and mechanical glitches on almost every flight I have taken over the past 18 months or so. Main problem though is the cabin crew who for some reason behave these days as if they are doing you a favour. The one exceptional element of this airline at present is the departure lounge at Heathrow which is peerless in my view.

Travelled to Vegas over New Year. Paid for extra legroom seats but could only be used if you had 1 leg due to metal boxes that seem to have been added to seats for the inflight entertainment. New inflight system with touch screen means you have to touch/tap or hit the screen which is on the person in-front's headrest - playing any games means multiple hits to the screen and the person in front stressed as their seat gets hit multiple times. I would not recommend - next time I will pay extra and go with another airline if at all possible.

Flew Brussels - Johannesburg - Cape Town - Heathrow 10 December return 28 December. Virgin cabin crew excellent. Booked in February for 640 pounds so good price. Great flight seats A 62 and K 62 were very good. Pity the food was so poor but had a big steak at Cape Town before returning. Normally do not fly Virgin due to it being one of the most expensive airlines but at this price they were the cheapest and good value for money. Thanks again to the great cabin crew and the pilots for a safe and pleasant journey.

VS 250 LHR-PVG. Virgin's premium economy is a great way to fly. Very comfortable large seats friendly service ok food. Better than EVA Air and BA's premium economy offering. It's good value for money.

Flew non-stop from London to Orlando and back. Reserved my seat and did online check-in used bag-drop facility at airport no problems at all. Flights departed and arrived on time in-flight service was great food was okay. Would definitely fly with this airline again.

LGW-UVF-LGW. Both flights serviced by Virgin's brand new A330s. Boarding for both flights was well handled by gate staff in both LGW and UVF and both flights departed and arrived on time with very little turbulence en route. Contrary to many comments I was very impressed with Virgin's new long haul economy seating as it was very comfortable with a good amount of legroom. In addition I even managed to sleep for 6 of the 8 hours on the inbound flight to LGW which was great as I usually never manage to sleep on long haul flights. Amenity kits were also given out on the UVF-LGW night flight which was a nice touch. I especially liked the new IFE system offered on the new A330s as it is touch screen operated and is also very simple and quick to navigate with a good variety of films and music to choose from. Throughout both flights the cabin crew were friendly and were eager to go out of their way for you. Furthermore call bells were answered promptly and the service felt more personal than on previous airlines that I have flown with. However the only thing that is letting Virgin down is the quality of their catering. On both flights the food portions were far too small for long 8-9 hour sectors so I'd suggest bringing extra food with you if possible. In addition there was very little to choose from on both flights unlike other four star airlines such as BA and the snack service offered on board was very limited. All in all our first experience with Virgin Atlantic was by no means disappointing and we would certainly consider flying with them again. The new A330 is an excellent aircraft to fly on as it offers Virgin's latest long haul product and is also extremely quiet compared to similar long haul aircraft.

LHR-BOS. I have been a loyal Virgin Atlantic PAX for the last 10 years with all my Business and Pleasure flights flown with VS. These last 5 years I managed to join the top tier of UNIQ status which does give a more personalised service. However I have taken all I can with this new Upper Class Dream Suite offering on their A330 aircraft. The seat is much narrower than the suites on the B747 and A340-3/6 aircraft the cabin feels congested the isles are not wide enough which means crew and fellow PAX hit your feet on the ottoman when moving around. The bar area seats 3 + maybe 3 standing and although visually appealing in practice is used by the crew to complete admin or serve food from. The food is OK but lacks consistency. The VERA on-demand entertainment system is very good and seems more stable than the older versions. The amenity kit for a business class product is embarrassing and should be removed or upgraded. The LHR clubhouse is always a great place to start a journey with great food and drink offerings. The inflight crew on this flight were great with a proactive FSM who kept things going like clockwork. The flight was a very quick 5 hours and 45 mins I didn't bother turning my seat into a bed as it's not as comfortable as the UCS in the tried and tested and loved older configuration. VS please ditch this UCDS as you are loosing so many of your top tier and loyal customers to other airlines.

Gatwick to Las Vegas return. Economy. Bought the extra legroom seats. Retrofitted 747 is clean modern and very comfortable. Cabin crew amazingly friendly. For an economy class flight it was a 5 star experience. both flights were fantastic. Keep up the good work. Loved inflight wifi!

This airline seems to get worse with every flight I take. Have been loyally using Virgin for 23 years especially London to Tokyo for both business and pleasure. Upper Class on last two journeys has been appalling with old fleets to Cape Town and Tokyo. Not even On Demand system running the old style looping system instead. Upper Class get tablets but cumbersome to use and limited selections. Food poor and generally falling behind peers. Shame as I used to evangelise to all about Virgin's qualities but now I tend to recommend avoiding.