Virgin America

Be prepared to pay for everything. Additional costs you don't think of when booking your flight added $90 more dollars to my trip: Check baggage meal and a movie. The seats are cramped and I'm a petite person. I flew to DC from San Diego changed planes in San Francisco. All day internet pass was 16$ from San Diego to San Francisco same all day internet pass from San Francisco to DC was 36$. You would think an all day pass would be the same price The days don't get longer only the flights. Greedy very Greedy. I will never fly Virgin again.

✅ Verified Review | Los Angeles to Washington Dulles. This flight was in September and I purchased the tickets in May. It was part of a honeymoon trip for my newly wed wife and I. The other 3 flights previous to this one ( different carriers all booked at the same time) were wonderful. As I selected to sit with my wife on each flight, once aboard this flight we were seated on completely opposite sides of the plane. I could care less about food/drink service, flight amenities, or any other part of the flight, but I care about is that I'm sitting next to my wife. Now I'm on a coast to coast flight sitting on opposite sides of the plane.

JFK-SFO. Not one person at JFK knew how to handle a cancelled flight! Spent 6 hours trying to rebook! No one could do anything without approval of the supervisor who kept disappearing despite the fact that approximately 100 people were standing on line after 3 hours. In the end I was booked on a different flight than my boyfriend and had to cancel the trip after being told they couldn't do anything about the different flights!

Flew from JFK to Vegas on 16th June 2014. The check in experience at JFK was absolutely horrific with snarling aggressive staff who took great delight in seating 4 of us in totally separate areas of the plane. Perhaps it was because it was early on Monday morning or perhaps it was because when they found out we had already paid the $25 baggage tariff whatever the reason we appeared to have completely ruined their day such was their complete and utter contempt towards us. There was no eye contact no communication whatsoever just the faintest of a wry smile when she saw our shock at the seating arrangements we had been given. When challenged the response was "that's the best I could do". They have lost 4 passengers.

San Francisco to Fort Lauderdale and back via Los Angeles. 1/25/14 and 2/2/14. Never ever again VA. You can't recline the seats. The arm rest is super uncomfortable since the remote control is on top of it. You don't even get a bag of nuts on a 6 hour flight you have to pay for it which means you need to get you cc out of the overhead compartment but everything is so tight. The airplane kitchen is almost in the tiny bathroom. The stewards have hardly room to manage anything. But they have a rap song to tell you how to put on your seat belt. You have to pay for movies ear phones and no pillow or blanket.

Virgin trip from Las Vegas to NYC was the worst flight I've ever had. The staff (a supervisor and her sidekick) at the terminal was crude and unprofessional. This will be my last trip on Virgin and I suspect they will continue to lose customers given the quality of their staff.

On a 4 hour flight from DC to Los Angeles there was no complimentary snacks just sodas and water. 2 restrooms served a full plane and there was always a line of 4-5 people. First class had a restroom but no one could use it. Flight attendants were less than compassionate. The monitors in the head rest were not working for 3 of the 4 hour trip. I will never use this airline again!

LAX to Las Vegas. Flight to Las Vegas delayed 2 hours due to 'mechanical problems'. On the return the flight was delayed 2 hours again. I was told again that it was mechanical problems. I called customer service and was told that the delay was due to weather. Asked if I would be refunded my fare if I decided to drive home because I could not be home as late as my new departure would put me at. I was told no refund but they would agree to waive the $100 cancellation fee. When we landed in LAX and the pilot apologized for the delay and told us that all flights had been delayed that day.

They canceled my return flight from Canada and then acted as if they were doing me a monumental favor by not charging me to change my flight to one that was not canceled. The customer service representative was smarmy and seemed to take some pleasure in my inconvenience. Then they advertised that flight on their website as "sold out" to make themselves look good. The prices are great but only if your flight actually happens.

This is my first experience with Virgin America and unfortunately it will be my last. Just set up two tickets to LAX from DFW. On one ticket the online system allowed me to select a seat next to the other ticket but as I proceeded to check out it declared I had not selected a seat. On the 4th try the seat selection still did not work and the fare increased another $40+. I called for assistance and was told seat was available and that they handled it. When I asked about the increase in fare they said yes that is the way it works sometimes if you are on the system for 15 minutes the fares can increase. This is not the consumers fault that Virgin's online system did not work properly but they penalize the consumer. DFW is extremely competitive and this cost Virgin two customers.