Virgin America

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 311 reviews
7/10
4 star Skytrax Rating
Filter Reviews by :
Show
na

Virgin America customer review

(United States)

This is my first experience with Virgin America and unfortunately it will be my last. Just set up two tickets to LAX from DFW. On one ticket the online system allowed me to select a seat next to the other ticket but as I proceeded to check out it declared I had not selected a seat. On the 4th try the seat selection still did not work and the fare increased another $40+. I called for assistance and was told seat was available and that they handled it. When I asked about the increase in fare they said yes that is the way it works sometimes if you are on the system for 15 minutes the fares can increase. This is not the consumers fault that Virgin's online system did not work properly but they penalize the consumer. DFW is extremely competitive and this cost Virgin two customers.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service N/A
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no