Virgin America customer review
Jerry Morrison (United States)
This is my first experience with Virgin America and unfortunately it will be my last. Just set up two tickets to LAX from DFW. On one ticket the online system allowed me to select a seat next to the other ticket but as I proceeded to check out it declared I had not selected a seat. On the 4th try the seat selection still did not work and the fare increased another $40+. I called for assistance and was told seat was available and that they handled it. When I asked about the increase in fare they said yes that is the way it works sometimes if you are on the system for 15 minutes the fares can increase. This is not the consumers fault that Virgin's online system did not work properly but they penalize the consumer. DFW is extremely competitive and this cost Virgin two customers.
Seat Type | Economy Class |
Seat Comfort | N/A |
Cabin Staff Service | N/A |
Food & Beverages | N/A |
Inflight Entertainment | N/A |
Value For Money | 12345 |
Recommended | no |