Virgin America

Flight 27 - JFK to SFO on November 11 2014. Check-in was a breeze. TSA pre-check was a breeze. Seats were in economy. Inflight service was very good. Staff on the ground and in-flight were courteous and friendly. Finally and to my surprise baggage at SFO came out in what seems to be record time.

Very good airline and my favorite for domestic travel. I am a 2 million mile flier on United and I have now switched to Virgin America. I have flown seven round trips this year on Virgin. The food is very good compared to any other US domestic airline. The entertainment is fantastic. There is WiFi. The seats are reasonably comfortable. Although it does suffer from the same horrifically small legroom in economy class it is better than the majors.

Thank you Virgin America agents for everything and for your amazing service. My mom and dad who don't speak English at all were in a terrible situation of possibility to miss their connecting flight to Moscow if not for the Virgin America agents who helped them to collect their luggage and guide them through terminals! SFO to9 LAX Virgin America flight was delayed due to some mechanical problems and arrived at LAX 3 hours later than it was supposed to be. So they arrived at LAX an hour before their international flight to Moscow! I thought I was gonna die having to deal with all of that. I called Virgin America customer service and a very nice gentlemen sent a message to the plane crew that 2 passengers were running late to their next flight and need assistance! There are no words to explain how grateful I am for your help! Virgin America have the best service!

SFO-DFW return - the best bargain out there. Booked economy and upgraded to main cabin select then upgraded to first class. The upgrade included free meals free baggage wi-fi as well as TV and movies. The most inexpensive upgrade of any airline I've flown. The service was excellent. Since we flew with a handicapped passenger Virgin America made sure wheelchair accomodations were waiting for us at the arrival gates.

LAX-PHL October 2013. Hawaiian Air booked our flight since they don't fly to Philadelphia they did the leg LAX- PHL on Virgin America. We upgraded and paid I believe an extra $129 for the one way upgrade for a flight that would be 5 hours and a little more. This was one of the best things we spent money on we got to pick the very first row after first class its separated by a see through partition. We also got more leg space early boarding lots of entertainment to pick from. Prior to the flight spoke to several CSR on the phone and everyone I spoke to was very nice and professional. Since we upgraded we got unlimited food and drinks you just order on the screen in front and its delivered to your seat in a timely manner. The selections were very good. The flight attendants were pleasant.

SFO-SJD-SFO main cabin going main cabin select return. Both flights left on time and arrived 15-30 minutes early. Flight attendants were friendly and helpful despite grumbling from some passengers on the fully booked flights. The extra legroom in main cabin select was well worth the additional cost.

LAS-SFO. Probably the best domestic business class flight we've had. From the ground service to the service in the air everything was good. Food was great as was the IFE.

SAN-SFO. Admittedly this is an incredibly brief (under 2 hour) flight but everything about Virgin America impressed. Flight was cheap but the experience was better than first class in other airlines. Numerous entertainment options (with excellent satellite reception) comfortable seats very attentive staff and in SFO a terminal almost exclusively for the airline. The most pleasant flying experience in as long as I can recall.

San Francisco to Washington DC in main cabin select Row 5 and back on same route 5 days later. The Red touch screen is far advanced over other US airlines. The ability to open a tab for meals snacks and entertainment selections make Virgin in a century beyond their domestic competitors. The service was excellent and on time departures and arrivals made the trip even better.

Customer service to the max! On my return from a weekend in Las Vegas, I was exhausted and not that thrilled to be connecting red eye through LA to Boston, but so be it. So I was very pleasantly surprised when Virgin called me up to the gate to inform me that my flight was just delayed and I would miss my connection. So they had rebooked me on a JetBlue nonstop arriving earlier than my scheduled flight! The level of foresight was excellent, I hadn't even learned of the delay issue before they fixed it. And I got an exit row to boot. So my new favorite airline, Virgin America, is one I've still never flown! (Contrast this with my flight out to Vegas on American Airlines, which refused to let me fly standby to avoid a delayed flight, despite having plenty of open seats, because I didn't have 'status'. Thanks, American, for making me feel like a second class citizen even though your flight delay was causing my inconvenience.) I'll look to book with Virgin on my next flight, and hope to actually fly with them!