Virgin America

Flew Virgin America in August 2015 from Las Vegas to New York via San Francisco. Virgin America changed flight at Vegas. Was assured that luggage would follow. It did not. It still has not been found. Filed claim for lost luggage. Items were paid for with cash and not keep receipts. Airline unwilling to help. Customer service tried to be helpful at the beginning, but once the case was escalated they became unresponsive and unprofessional. They are the ones who are punishing me even though I did nothing wrong. I trusted they would not lose the luggage.

✅ Trip Verified | San Francisco to Nashville. Horrible customer service! Booked this flight months ago and upgraded to exit row at extra fee. 3 hours before flight my seats were given away. My party was disbursed throughout plane. Rude attendants. I have extreme anxiety and other health issues and those were not considered.

✅ Verified Review | Flew Virgin America from San Francisco to Austin. 3.5 hours late because no pilots available and all we got was a $15 voucher good for today only. Pathetic. I used to think Virgin was better than the rest but not anymore. United at least gives you a $100 voucher to use on another flight good for a year when they are this late.

Be prepared to pay for everything. Additional costs you don't think of when booking your flight added $90 more dollars to my trip: Check baggage meal and a movie. The seats are cramped and I'm a petite person. I flew to DC from San Diego changed planes in San Francisco. All day internet pass was 16$ from San Diego to San Francisco same all day internet pass from San Francisco to DC was 36$. You would think an all day pass would be the same price The days don't get longer only the flights. Greedy very Greedy. I will never fly Virgin again.

✅ Verified Review | Los Angeles to Washington Dulles. This flight was in September and I purchased the tickets in May. It was part of a honeymoon trip for my newly wed wife and I. The other 3 flights previous to this one ( different carriers all booked at the same time) were wonderful. As I selected to sit with my wife on each flight, once aboard this flight we were seated on completely opposite sides of the plane. I could care less about food/drink service, flight amenities, or any other part of the flight, but I care about is that I'm sitting next to my wife. Now I'm on a coast to coast flight sitting on opposite sides of the plane.

✅ Trip Verified | Dallas to Los Angeles. The whole process was terrible I arrived at the airport a Hour early, waited in line until it finally became my turn to get my boarding pass and everything. Well the man helping me get checked in kept walking away from the computer to help other people and finally comes back to my counter and told me “you missed your check in time by 10 minutes” (10 minutes of my own time he spent not helping me get my boarding pass.) After explaining to him I had to be on that certain plane for a family emergency. He told me it wasn’t his problem and I should have been at the airport earlier if it was important to me. Flat out most disrespectful attendant I have ever dealt with but doesn’t end there. He got me another plane that brought me to San Fran airport then had to wait 3 hours to board another plane. And Recharged me a 35$ fee for layover when I already bought protection on my original tickets. When I tried to tell him I already paid for flight protection he walked off and got another attendant to help me. Then when I finally got on the plane all the flight attendants were rude. I ordered a “free” beverage and it took over 45 min to get (no turbulence) Overall first and last time ever wasting my time with Virgin Airlines. Do yourself a favor and avoid their airline unless you like to be treated worthless!

I fly 2-3 times a year and usually have used other airlines. This time I decided to give Virgin America a try. The flight was from SEA-SFO-LAS and return the same way. All 4 flights were delayed. The first by 2 hours the second by 1.5 the third by 45 minutes and the final 2.5 hours. We were told different reasons each time and none of them matched up with each other. One said weather one said construction another said mechanical problems and even one said they had to find a pilot. Seats are terrible. Crew rude. And yes this happened on each part of our journey. For being my first experience with Virgin America I was more than unimpressed. I will not be flying with them again.

JFK to LAX. Airplane was clean and looked good but my husband's seat kept falling into the gentleman behind him and then he had to manually bring it upright. Entertainment system was complicated. The crew were polite however the food was horrible and served cafeteria style. There was apparently a leak through the departure door. My feet were frozen solid. When the attendant was asked she said "hold them up" and laughed.

Trip from IAD to SFO was canceled resulting in missing all connecting flights with a partner airline. The partner airline (Air New Zealand) was a good deal more helpful in sorting out the mess than VA was - clearly staff are not trained for unforeseen circumstances for though they seemed to keep it together when things were running smoothly they fell apart as soon as things weren't. Faced with an angry stressed-out mob of people staff couldn't project the kind of authority and knowledge necessary to calm nerves. The agents on the phone were worse. It took me five tries to get the documentation I needed for my insurance claim which has yet to arrive. A canceled flight is bad enough; incompetent handling afterwards is worse.

Boston - LAX April 9. Possibly the worst cabin attendants I have ever experienced no communication skills almost threw the food at us were of no other assistance (even though we were in cabin select). The cabin crew spent most of the flight watching movies or reading magazines at the rear of the plane. Cabin select was of no value at all. Travelling cabin select was a worse experience than travelling economy with Delta.