VietJet Air

✅ Trip Verified | The worst flying experience I have had, and I have flown hundreds of times. The airport check in staff were rude, uncooperative, and misleading. No greeting when I approached the desk. No eye contact. But there was a lot of hostility and laissez-faire nonsense. I am British but live in Hong Kong. The staff member didn't understand that residency in Hong Kong means a Hong Kong Identity Card is proof enough to travel. Then, my carry on case was weighed and was .9 over weight, and I was told a fee was payable. After I had paid this, I was told that the case was too heavy to carry on to the plane. It would, as such, have to travel in the hold. Absurd. This added forty minutes to my wait time at Hong Kong Airport. As for the flight: it left late, arrived late, the staff were incompetent, the refreshments were poor, and then landing was woeful. Overall, a terrible airline and an awful flying experience. I will not fly with them again. Vietnam Airlines is far superior.

Not Verified | You really get what you pay for! I would rather walk than take this airline again. Unhelpful customer service and cramped small seats. Do yourself a favour and pay a bit more for a better experience.

✅ Trip Verified | Very poor service. I have used budget airlines many times and I did not expect this poor quality, including the service at Ho Chi Minh City. No water available near the gate, poor communication skills from onboard airline staff, unable to book food online even more than a week before the flight (I took ticket earlier and thought I can book food closer to date). Unable to buy food as there was only one meal available with no options and the flight attendants were hesitant to take Australian dollar and preferred for Vietnamese currency enroute to Melbourne. We even tried to book food while checking in and we were advised to buy food onboard. My 6 year old daughter was hungry and thirsty and we did not have any options available. Since this is a Melbourne bound flight, no water is allowed from the gate, causing an absolute chaos. I will refrain using VietJet again

✅ Trip Verified | I booked my flight with VietJet Air. It was confirmed on my ticket I can take 7 kg hand carry and 1 personal bag to put under seat. The staff argued with me to not carry personal bag around 2 kg. Allowed to take only 7 kg hand carry. I showed them on my ticket. He said it’s depend on me I wanna leave my personal bag with them or I need to pay $75 AU to carry it. He was very rude. He was saying rudely he does not care what’s written on ticket. I have to pay for that personal bag to carry. I paid $75. I don’t understand why it’s written on ticket? Why they allow in first place to carry? They was asking people to pay money whoever have personal bag or leave with them. It’s disgusting. They are asking money on the stay for those things which are already confirmed on ticket. I will never recommend to my any friend or family member to go with this airline.

Not Verified | The flight was delayed by 2 hours, seats are uncomfortable and the cabin was not pressurised well causing ear blockage to multiple passengers, this is the worst airline please avoid

✅ Trip Verified | The worst airline in the world. As a Vietnamese, I am embarrassed and sorry that Vietnam has an airline like this. The ticket might be cheap but they come up with all kinds of dirty tricks to charge us more. What's more, the staff is extremely impolite, disrespectful, rude and unprofessional. The way they talk to the customers is like they are our boss and yelling at us. I am disgusted by their service, attitude and dirty tricks. Truly disgusted.

✅ Trip Verified | Vietjetair is an absolute scam! They canceled my flight and have the audacity to refuse a full refund. Instead, they offer some useless credit that expires in 365 days. What a joke! My family can't travel like that, and now we're left with wasted money and no options. Avoid at all costs.

✅ Trip Verified | The staff at the check in counter (ground service) is very terrible. Her attitude is very bad, no service mind at all. Check in Time : 10.30 on 23/08/2023

✅ Trip Verified | Not expecting that we would become victims of fraud by this airline, when we were waiting in line to board the plane, one of their staff suddenly called us to do a random baggage weight check and after weighing she said our luggage is overweight and asked us to pay excess baggage fee 735,000 VND/person. As we both have 2 small overweight cabin luggage he said we need to pay 2 x 735000 VND. This girl kept saying that there was only 1 minute left before the plane took off, and we couldn't help but pay the money. The funny thing is, we have passed all baggage checks from the start until we can queue at the boarding line, meaning there is no problem with excess baggage weight. Our luggage has been sealed with their airline sticker which means we have the right to board the plane. When the airline staff weighed our luggage, he asked us to put our purchased items in the terminal, in the shop which is located after immigration and security check and after combining these groceries with our small cabin baggage, the weight will exceed the maximum weight for small cabin baggage.

Not Verified | I have flown VietJet Air 30 plus times in the last year. 3 times this week. 2 flights delayed for over 1.5 hours. On the international flight to Thailand the weighed my computer bag with my cabin bag. Charged me 630000vnd. Their staff are constantly rude and unfriendly. I will fly other airlines where possible from now on.