Turkish Airlines

✅ Trip Verified | Be careful with the way you ticket with this airline. Forbid you have a voucher for a reimbursement for future use or whatever reasons, they will not honor it or they will come up with any excuse to cut it in half. I just purchased tickets for my wife and I for travel in February to Istanbul and I had locked my reservations. My wife had an existing voucher and I was paying by Credit card. They have rules that no one knows and they want you to know about these rules after they issue you the voucher, that if you have a voucher you can only redeem that in a sales office in the USA or Turkey or local country of Origin. Try getting a sales office in the USA. There are none and all USA sales office numbers get routed to the call center that has difficulty understanding English. So if one has to redeem a voucher, you can only do that at a Turkish sales office in Turkey. I called the call center, after 20 call attempts since either they had computer errors, or computer was down or they dropped the call, I got an agent, telling me that if I need to ticket my ticket together with my wife, I have to go to the Sales office in USA and or Turkey not willing to understand there are no Sales offices in the USA that are manned unless you have lost baggage. Finally I found a friend, who went to the Istanbul office to book my tickets that were already locked with a price but they ended up charging me and extra $60 for my tickets of $920 (total $980) and $340 for my wifes tickets that had a voucher of $1000 and the tickets were $920. So her tickets actually cost me $1000 from the originally purchase I had made plus $340 extra. Total $1340. Remember I had already locked a price of $1940 for two tickets from the Turkish website and had a reservation code and Paid for the lock of the tickets. The reason for this hike was the new ticket is being booked in Turkey, and the Turkish lira is 14 to a lira and when I was given the voucher for $1000 of refund that Lira was 8liras so I have to pay the 6liras per $1 price difference for the devaluation of currency hence the extra cost is $340 on the new ticket plus the $1000 on the voucher. Where is the logic in this? What happens if there is no one in Turkey to go to the sales office locally? I guess can never use the Voucher. Where is the logic that If I paid US $1000 on a ticket in June 2021, they cancelled the flight due to COVID, they issued the voucher, now they converted that $1000 to exchange rate at that time and I have to pay out of pocket more money because the $1000 is now worth $500.

✅ Trip Verified | First and foremost the customer support on the phone for Turkish Airlines is the worst. Never seen so much staff lazy at doing their job. Without filling the online request they cannot do their job. You can explain your situation to them. I had two issues with my flight and both times the staff on call did nothing and said we cannot do anything about it. I separately filled a complaint on the site and told them the situations on the site feedback and their response was lazy and seemed they did nothing to solve it. I got overcharged for a handbag that did not fit into their partnered airlines aircraft so they charged me $250 as a third suitcase and had me almost miss my flight. I had called and emailed Turkish Airlines and their response was rude and seemed they don't want to do their job. I have not gotten any reply from them. It has been two weeks I have sent an email and their has been no response on their side. This airline's staff is inefficient and rude. I would recommend never fly with Turkish Airlines.

Not Verified | Worse customer service, I am disable and use wheelchair. They have my wheelchair as a luggage and put it under in cargo. When I got my wheelchair back it was bent and broken, does not work like before. I send email on Nov. 6th and just got email back saying they received it and let me know. I have not heard anything from Airline over 2.5 months (No email or Phone call). I went and check to see what is going on and the answer says it was rejected, No reason and no explanation. Never fly with this Airline again and do not recommend them. Stay away from them, There are much better options out there.

✅ Trip Verified | This is the worst customer service I have ever experienced. Missed my flight due to not having enough time to making it through that international transfer security check point. Was forced to pay for new tickets just to leave the airport and they couldn’t book me through to my final destination because it was a third party airline. Response I got from my feedback form complaint to the airline was “should have arrived 75 min before the next flight took off.” They didn’t actually read the complaint. Will never fly Turkish Airlines again and I recommend you avoid them too. Unless you want to be out hundreds of dollars.

Not Verified | My return flight IAH to KHI rescheduled due to COVID. This has been a nightmare. No one from feedback department will reply and send you email. I called 10 times within 48 hours to rebook my flight. Two of my COVID tests expired due to their non communication. The staff on the phone are rude and not properly trained.

✅ Trip Verified | Worst customer service experience. First their staff doesn't understand English. Called more than 10 times for one issue still not resolved. Also if complained there staff start shouting. They ask you to hangup so don't have to transfer to call satisfaction survey. They say they can't hang up. Internally very disconnected operation. Had been waiting for finance team to call me since 3 days now to call and take payment for reissue ticket. Most of the time after a 30-45 min call you will be told system is down for maintenance.

✅ Trip Verified | This was by far my worst flight experience. from the very beginning the boarding was not as well organized as some other high quality airlines. Then when arrived my destination, one of my luggage was missing and I needed to wait 2 days to receive it. Since this was not my final destination, I needed to pay for 2 nights of accommodation until receiving my luggage. But the worst part is when I called 2 days before my departure flight for changing my return date. First I asked for a date 12 days from this point and I was told it is going to cost $40 USD. My original ticket costed me almost $700 USD for a return ticket. As I was not sure about the date, I asked if I can have an open return and then I was told you can make your ticket open and I asked if it is going to work like my current ticket and the cost for changing the date will be in similar range and I was told that making your ticket open return is not going to make additional cost compared to now when you want to set a date for your return. So I made it open return. I called 3 days after that and asked for price for changing to a date 16 days from this point and I was told it costs $960 USD. I checked their website and the ticket itself was only $980 USD. I told them you mean my current ticket worth only $20 USD! After making a complain following up for 5 days for my complain through phone, finally, I received a generic answer that according to our fare rules that is what you need to pay. I called this day again and asked again about the price difference, I was told you need to pay $978 USD for a return date change while the price ticket from their website was $932.Unbelievable, it costs more to change return date than buying a new ticket. I ended up canceling my ticket and going to buy my ticket from another airline. They wasted lots of my time for nothing. I will avoid flying with Turkish Airlines for my future flights.

✅ Trip Verified | It was my first time traveling with Turkish Airlines. I got to Cameroon on December 24th, my luggage arrived on December 29th. I went back on January 12th, same scenario I still don't have my luggage. There is nobody to assist me. I called their customer service and an agent told me that one of my luggage has arrived, that I could go pick it up. I drove 45 min to the airport to notice that nothing ever arrived. I called them once there, the new agent I spoke to told me that my luggage are still in transit. No compassion, no empathy, no apologies. Why do I have to undergo all this with no explanations on why my luggage are being delayed? I can't ever recommend this airline, it is worse than Spirit Airlines.

Not Verified | We have been having the worst experience with Turkish Airlines. We have contacted customer care at least 18 times since January 2. We spoke with many agents that promised to call us back and help us but none of them did a thing. All of the agents promised to call us back to confirm on the ticket change price that we are trying to get since January 2nd. We never received a call, email or a price. We asked to fly on Jan 18 which is few days away. But due to uncertainty of the booking we cannot enjoy our vocation and do things that we planned with easy mind. It feels like nobody knows our case and nobody cares. As each time we speak with new agent we have to explain things over and over. Like I would imagine that the agent would have some sort of CRM system to have clients history.

Not Verified | Turkish Airlines refused to correct the order of the first and middle name on a ticket and made us purchase another ticket. I’m stunned that a simple mistake and correction will cost me 1,000.00 more to purchase another ticket. I’m disappointed that they didn’t take the high road. Again nothing changed not date, flight nothing except the first first name and middle name got input into the form incorrectly. I’m extremely disappointed with their decision and won’t fly them again.

✅ Trip Verified | Turkish Airlines is the worst Airline. I ever want to try to fly again! They have the worst customer care I ever seen! We bought our tickets early, our tickets were changed like 10 times, but we agreed to work with them due to Covid19 situation. At the day of traveling they refused us to travel because they said we don't have all requirements we need to travel, one of that was the visa to Uganda! I explained to them I'm Ugandan by birth and we travel every year, we always obtain visas at arrival, they refused not even check to see if it true, they don't have time for that! Instead they went to put our tickets for no call no show because they want to keep all the money for all tickets! We tried to reach costumers relation but every time you talk to someone they are rude. Contradicting them self, the only thing we are asking is to take no call no show so we can pay the difference so we can travel. They refused even when they agree at we are at airport and they refused us to travel. They don't want to take away that no call no show because they want to keep the fare! We had to purchase another full tickets with another airline, we missed spending Christmas with our families due to that and up to now they are still fighting to keep the money. At one point they told us they refused us to fly due to missing documents. I replied ok if that is the case then you agree with us that it wasn't no call no show, then take that no call no show so we can pay the difference, with a few minutes we received reply that we cannot do that because in previous findings email we told you, that you did not fly because youre not at Airport at the time of flying, which implies that person did not even read the findings he/she just assumed, and contradicting the previous email. It is the worst experience we have had.

✅ Trip Verified | My luggage was lost at Istanbul even with a 7 hour transfer. The seats I paid for I didn't get, so I lost 80£ on that. Before my flight they had a reschedule so online it seemed like I was only going to Istanbul and not further, I called 4-5 times and all times they had issues with their IT systems so they couldn't do anything and could not get a confirmation my trip was OK. I had to literally chance it when I got on. On the flight the crew is uninterested and switched off, one of the cabin attendants fell asleep before take off from Istanbul which made us all chuckle a bit, but still they're there for our safety? Got to Bangkok and my check in was missing, thanks to great help from Bangkok staff I got my suitcase a day later. I tried calling Turkish during my trip to reschedule and it seemed I woke someone up, again uninterested and overall bad experience although I got what I wanted (which was in the ticket price). I might be spoiled flying SQ too much, but Turkish is really bad for customer handling. Will try to avoid.

Not Verified | Worst Company ever. They gave the seats we paid 250$ extra for to someone else (this for 12 hour flight) and then said that if we weren’t happy, we could come back tomorrow. We tried calling them more than 15 times to change our flight and they would either hang up on us or tell us that they will call us back and never did for a whole week. I’ve never seen that in my entire life

✅ Trip Verified | Do not buy tickets from Turkish Airlines. I had a ticket on December 25. From Sydney to Istanbul. Unfortunately, on December 23, my two daughters and I learned that we had covid. immediately called THY to cancel my ticket or to change the date. The officer advised me to open the ticket, he informed me that when I create a new ticket, I will only pay a service fee of $15 per person. I got the ticket open. Now when I call for a new ticket, they demand $3500 from me. They said that if I cancel, they can only refund the tax money, $187 per ticket. I paid $2000 per ticket. They are taking $1800 from my money! Also I sent my and my daughter’s Covid test result. I cannot believe. My advice to you is not to buy tickets from Turkish airlines. I'm sorry I got burned. I just wanted to get another booking without the charge as COVID was out of my control.

Not Verified | I was traveling from Vancouver to Karachi. Transit was at Istanbul Airport. As per the ticket I had 4 hours to catch the connecting flight. What happened actually was the Turkish Airlines flight TK76 (Vancouver Airport) was delayed for 3 hours. The flight took off at 9pm instead of 6pm, due to which I got less time in Istanbul to catch the flight TK708 (45 minutes instead of 4 hours). Turkish Airlines staff at Istanbul were not even apologetic for what they did. They could have provided some kind of help so that I could catch the flight. They compensated my flight from Istanbul to Karachi after 24 hours. I don't know what will happen to baggage. I suggest people not to travel Turkish Airlines, today its me, tomorrow maybe it's you.

✅ Trip Verified | Terrible airline. For starters they lost one of my bags and when i call to figure it out, they say they have no clue where it is. i had over 500 dollars worth of things in that bag. Eevery time i call cutomer service, when it gets down to a "1 minute wait time" it just says that over and over again. waited 30 minutes for them to pick up whilst i was being told i had a 1 minute wait time and still didnt get a hold of anyone. Absolutely do not recommend.

✅ Trip Verified | Absolutely appalling service during our recent journey from Istanbul to London. My husband and I were in transit flying from Almaty to London via Istanbul. The Turkish Airlines staff at the gate in Istanbul did not let us on board completely dismissing our proofs of negative test results as outlined on the official UK government website. Instead, the staff imposed their own interpretation of the rules and made us follow those. This has caused us missing our flight, leading us to spend an incredibly stressful time (for over 5 hours) and to incur additional costs. Awful customer service. I would not recommend to use the airline which neglects the official UK government guidelines and requirements in their own interest and profit of the Istanbul airport!

✅ Trip Verified | This airline cancelled my return leg due to Covid restrictions in Manila. Due to lowered capacity of passengers in Manila, they cancelled my return ticket and don't even bother to find a replacement date. The worst is that they tagged the cancellation as 'requested by passenger'. This makes it difficult for me to get a refund.

Not Verified | Turkish Airlines are a joke these days and so unprofessional. Got charged for 2 bags for my father 160$. Since 2008 I’m customer with them, no problems, but now they lost a lot of customers and for sure I’m one of them. I would never be they are returning customer for sure.

✅ Trip Verified | Incredibly disappointed with Turkish Airlines. I travel frequently for work and personal trips (typically go to Europe once a year), and I will never book with Turkish Airlines again! The service was never helpful and it was extremely difficult to get a hold of a customer service rep. I purchased my flight with insurance because I knew covid changes would likely require an update to my return flight. Sure enough, I needed to cancel my return flight and was informed it would cost me $300 to cancel! Absolutely ridiculous! When I finally got a hold of customer service and was able to talk to a person, I was asking for additional details regarding their refund policy and he hung up on me.

✅ Trip Verified | This review is about the customer service at Turkish Airlines or the absence of quality customer service. This ticket was bought in the summer of 2021. In August I received a notification that the flight TK1333 from Istanbul to Bremen for 24 December has been canceled. In November I call the airline given it does not fly to Bremen that day to change my flight to Hanover and I rent a rental car to get to Bremen. My partner had the same issue, for him we called a few days before the actual flight to make the changes. Both times the customer service agent tells us the flight is canceled and tells us our options. We go for the free rebooking. On 24 December at the airport, we see at the departure screen that flight TK1333, presumably canceled is operating with 10 minutes delay. It was too late for us to switch. I took a picture of the departure screen. A few days later I email Turkish Airlines customer service highlighting the failure to provide good service, the failure to notify us when the flight got rescheduled or to tell us when we called twice (once for each traveller) that the flight had been rescheduled. This is not my first time dealing with their customer service through the terribly heavy feedback mailing system. The answers are typically unsatisfactory. Generic sentences saying the airline feels sorry (not: apologizes). In the first reply the flight cancellation issue was not addressed at all. The second time the answer was amazing for its uselessness - it showed how little a state-owned and-subsidized airline feels it has to be accountable to its paying customers. Here is what I received: 'We’ve reviewed your feedback forms TK-5751236 and TK-5721899 in our review, we found that the activities and evaluations we carried out following your feedback were in accordance with all rules and procedures. As such, unfortunately we’re unable to take your request any further.' I still do not know what happened, why the error happened, not do I have an apology or any commercial gesture to compensate. I have had a number of such bad experiences with Turkish Airlines customer service - usually it is impossible to get the agent to engage on the topic at hand. Errors are rarely admitted. It feels the customer is doing the airline a favor by flying with them. Feedback is not desired and I very much doubt it is acted on. I would recommend avoiding the airline if you can.

Not Verified | Turkish Airlines are the worst customer service. If you called for any issue and male pickup the phone, you better hang up and dial again. Call until a female with answer, you may received help. Very angry people, no professionalism how to help customer or find a solution. You go to them for help, you’ll get nothing in return. I have to call 4 times and write many feedbacks just for the flight change. Basic needs you can't have done with Turkish Airlines. Do not fall for their cheaper prices, it is 100% not worth it if you need some changes on your flight or any help! Nothing is improving at all. It's getting worse , this way I decided I am no longer using the Turkish Airlines for any of my travels.

✅ Trip Verified | It is hands down the worst customer service I’ve been a part of and I’ve traveled internationally a lot. They consistently give you itineraries that are impossible to reach- like you land after your next flight boards. They’ll do this on every flight. So when you go to them for help, you’ll get nothing in return. They had to rebook our flights due to their impossible itinerary then never actually booked our connecting flights causing us to be stranded in Chicago for 48 hours (possibly longer). No one can or will help us get home. They’re completely incompetent and absolutely unhelpful and unkind. Do not fall for their cheaper prices, it is 100% not worth it.

✅ Trip Verified | When I arrived in Istanbul, could not find my suitcases at the designated carousel waited over an hour with no luck after an uphill battle trying to find anyone who speaks any other language besides Turkish, one of their crew try to help me find them with no luck. Handed an irregulatory report at the airport and was told to wait 21 days for investigation. Stayed 4 days in Istanbul with no luggage, then I went back to Houston, 21 days passed with no news from the airlines. Finally, after several attempts of contacting them, they send me an email telling me that my luggage was lost and there is nothing they can do and they will not compensate. Tough luck. Never again flying this airline.

✅ Trip Verified | Very rude ground staff, unprofessional arrogant and have no customer service. We have had the worst experience with the Turkish Airlines ground staff after a lovely holiday. Will never fly with them again, please stay away!

✅ Trip Verified | I've traveled the world on many airlines. This was my first time on Turkish Airlines and it was by far the worst experience ever. Customer Service is horrible. Food is horrible. Usually an air hostess is there to assist you and be at your service. Well not on this airline. You have to get up and walk to them if you need anything. I was pressing the call button and No one coming even after 20 mins of repeatedly pressing the button on and off to catch attention from them. This has happened multiple times on all the flights.

✅ Trip Verified | Words can't explain the pain they give you. Despite having all of the requisite documents, I wasn't allowed to board as there was some technical issue in there system therefore they were unable to see my "ok to board" status. No refunds. 1000 SGD wasted. Can't do anything. Their customer service sucks.

✅ Trip Verified | I would never recommend Turkish Airlines for any travel. Their customer care is the worse. I had to change my departure airport and while doing it they failed to change my arrival airport. I called them again to change both departure and arrival airport to IAH, Houston. To change it from JFK to IAH, they asked for a large amount of money ($3700 for route change) which did not make any sense. I decided to cancel my one leg of the flight and get a Qatar Airways flight. When I called them to cancel my return flight, they said it can not be canceled before the first leg of the flight is done. They advised requesting cancellation after the first leg of the flight is done. In that case, you will receive the full amount less the amount used for the first leg, the customer service person said. One thing to note about their customer service is this; they don't have a consistent answer for the same queries each time you call. Different people give different answers. It is a big hassle to talk to their customer service. They will flatly say no to your requests and they don't have a supervisor or a higher authority who can make a decision. They will tell you to email the local sales office. I asked to give the telephone number of the local sales office and her response was this " Sorry, we don't have a local sales office in the US. You will have to email them. It may take 3 business days before you get a response." After the first leg of the trip was over, I called customer service to cancel my return flight. They said our system is not updated that your first leg is completed. So give it 24 hours so our system can get updated and you can receive your refund. I called them after 24 hours of the first leg of the flight and the response varied. I called at least 10 times. Each time talked to different customer care personnel. The answer varied from your ticket is non-refundable (their person only said it is a flexible ticket and you can get a full refund after the first leg, and also it says on the ticket that it is refundable), the system not allowing me to process this, call back in 2 hours since our system is stuck. One person said you will receive $541 but when he tried to process it, he said the system is not letting him. Long story short, they managed to take a huge amount of money from me. The total ticket price was $2236. After completion of one leg, as per Turkish Airline customer service, I was supposed to get around ~800-900 US dollars. I have the names of each person I talked to and information received from them. But they kept a chunk of it and refunded only $160. And mind you, this is how they make money! I have never seen poorer customer service anywhere! They don't care about customers as much as they care about money. Never fly Turkish Airlines! Lesson learned.

✅ Trip Verified | My complaint is paying for an Aisle seat and a special meal and receiving non. I ate the food offered to me on both flights because I had no other food on me. I was placed inside and not on an aisle seat. This is my first time on Turkish Airlines and I am extremely disappointed in the accuracy to charge me for special meals and seats, but not delivering them to your clients. This was a horrible experience.

✅ Trip Verified | Lost my luggage with my valuable stuff in it. Their staff do not even pick up the phone. You lose your luggage, you are basically on your own. As some of the destination airport personnel told it is very common that luggage gets lost especially when it transfers via Ankara airport. It is frustrating to deal with them. They are irresponsible and not professional.

✅ Trip Verified | I can simply describe the whole experience as awful. Worst airline I have flown in 20 years. I am a Platinum Qantas FF and fly 1000s of miles every year. Long haul in business, short haul in economy. Check In - Awful. No Business Class signs, told to just "push in front" of a queue of at least 100 people trying to verify documents. Staff ignored requests for help and pretended not hear. Unorganised mess. Rude and aggressive ground staff, which defined the rest of the experience with staff. I was charged over weight of $250 euros. I reweighed what they claimed was 17kg in Manila, it was 10kg. It was a monitor that amazon had delivered ay 9.98kg. Same with my suitcase. If I had an option to walk away and get a refund I would have would have. I flew to Malta on Easyjet and they weighed the same bags and monitors at the weights I had got. I was not the only one being overcharged. MLA to IST - Awful. Lucky I took a few waters from the lounge. Offered a drink, never arrived. Cabin Crew spent whole flight hiding. Again they come across as rude and aggressive. The meal was beef fillet - burnt broccoli and a hamburger (that's what is looked and tasted like). One of the few positives the seats in the new 737 are good. 2 x 2 in business. Lounge Istanbul - Awful. Food was basically cakes. Not enough sitting space. Stocked up on water as expecting another painful leg. IST to MNL - Awful. Maybe I have been spoilt on Qatar A350. Maybe I was already annoyed but what a terrible product. Staff - I had to really bite my lip or I would have been incredibly rude. Just like they are. No menu, no drink offered, just super rude and aggressive staff. Ordering food was a challenge, ordering a drink impossible - would it not have been easier to get the menus, rather than describe the completely wrong products - "some sort of beef thing", it was lamb. Ordered a cabernet got a shiraz. Asked for water - nope. The seats - I thought I was flying BA back 15 years ago. flat beds that go into a point so you can barely get your feet in. Super uncomfortable to sleep on, once offered to make my bed up, never came back. I was too scarred to ask due to the super aggressive rudeness of the staff. Everything was a chore. They huffed and puffed all the way through service. First meal (mezze) was goodish. Second was inedible, and I eat anything. Was never asked everything ok or shown any kind of care at all. I only flew Turkish as it was short lay over. I had flown them before the reverse route, side by side business seats where so much better. in flight chefs were great. I know there are restrictions currently but I flew Qatar not long ago SYD to MAN and what different experience. I flew EasyJet - better than this experience. its not the pandemic it is terrible, rude and aggressive staff - don't work in customer facing roles if you are this horrible.

✅ Trip Verified | Turkish Airlines makes you pay to bring an infant on your lap. If you book the two legs of your flight separately they will charge you for each leg, and they will charge you more than it would’ve cost to just add the infant at the time of booking (not that you would automatically know this, as no other airline that I know does this). Instead of being nice and helpful and leaving a note about this somewhere, they purposely don’t tell you so they can then charge you ridiculous feeds to add your infant after you book your ticket. They are sneaky and try to squeeze the last dollar out of you. I don’t recommend them. You can get better for your money.

✅ Trip Verified | I'm stuck at Istanbul with a few others (est. 27 hours) while writing this review. I was not let to get on board because they did not look for the email contains my travel permit to Vietnam. (Full proof that travelling agency had sent the email). The employee said "If I let you on board and they return you to Turkey, we will get a penalty of 5000€". So just to be on the safe side, the traveller bears the loss. To shut us up, one employee said "Sit there, we will help you!". We sat there, and they ignored us until they closed the boarding gate. The help was: "Please go back to transfer zone, find another ticket".. When we filed a complaint, the shift manager came and point at us: "It's your fault, not our fault". When we asked for a report why they denied our boarding, their reply was: "It's in the system, it's forbidden to see". When our travel agency contacted and proved that they sent our travel permits, their reply: "we don't have it, but you can change to another Kuala Lumpur trip for free".

✅ Trip Verified | Worst ground customer service. Customer service was very rude. I had 14 hour delay going to Lahore and 24 hour delay on flights to Chicago. Worst ever travel experience. I had to spend 36 hours at the airport. Very bad TK airport customer service.

✅ Trip Verified | Worst experience, they charged me for changing the date on my ticket, and after that they also cancelled the ticket that they charged me, without telling me anything.

Not Verified | Worst experience of my life. Never felt this unvalued. Flight delayed by 16 hours. Hotel only given for 6 hours which was 1 hr away from the airport and had to apply for a Turkish visa in order to get to the hotel. Spent 50 pounds extra on top of out flight and food for 16 hour delay. People at the airport not helpful what so ever. Turkish Airlines kept giving mixed messages and canceled our flight even when the flight was still going. Rude people with bad cabin crew service. 7 hour flight and the hostess kept turning my light off whenever I called for assistance.

✅ Trip Verified | You should never use Turkish Airlines! When I tried to change a ticket name they said it's impossible with the current ticket, and suggested me to get a new ticket, citing that by doing so I get a full refund. So, out of stupidity I bought another 1200$ ticket (same flight, with the correct name). Now I'm stuck with a ticket with a faulty name and a new ticket, and Turkish Airlines is reluctant to make any refund. Also, they said a flexible ticket but read the small letters - you need to pay a fee, equals to the same fee you get if you didn't pay those extra bucks. If you ever think about choosing Turkish - Beware! Better paying a few extra bucks then ever receiving such a humiliating customer service!

✅ Trip Verified | Truly the worst airline experience I have ever had, and I fly a lot. The flight departed late and we were tight for our connecting flight (which was another Turkish Airlines flight). Fine, it happens. We informed cabin crew and they reassured us. We exited the plane and there were no staff to guide those of us connecting on where to go. There was a "Short Connection" path we could take, but the Turkish Airlines staff member said it wasn't for Paris (he was wrong). We walked around the vast Istanbul airport asking various Turkish Airlines employees for advice and it was unbelievable how rude unwilling to help they were. They literally would walk away from my wife and I saying "It's not my job, what can I do" (this happened multiple times). Obviously we missed our connecting flight, and the follow up experience resolving this was equally awful - their employees didn't seem to know where to tell us to go, just pointing in vague directions to walk, constantly pushing the problem off on one of their colleagues. I later witnessed their staff shouting at a lady who required a wheelchair be brought for her. It was shameful. My account only tells a bit of the nightmare experience we had with their airport staff. They are untrained, impolite and unprofessional and I will never fly with them again.

✅ Trip Verified | I was traveling with a baby with reduced mobility. Therefore, my husband enrolled me in a wheelchair which is clearly written in the ticket. But they declined my wheelchair at the Istanbul Airport. As a result, I was unable to take a flight from Istanbul to JFK. I did not have an international SIM and I was stranded in Istanbul. They declined my request to communicate with my husband even in this scenario. This is an extreme example of cruelty. The customer service was extremely rude and took an opportunity to get money. They were demanding $3000 for a ticket back to Dhaka each which is six times higher than my original ticket price from dhaka to Istanbul to JFK.

✅ Trip Verified | A terrible experience on both ways, on my way to Dubai with family including 3 kids, one of our checked in luggage was opened and the lock totally disrupted. The airline representative informed me to do an online feedback with photos. On our way back, due to weather we landed in another airport in Istanbul and we missed our connection flight to Frankfurt. Till now I could understand that they are not responsible for problem but their management was horrible, total chaos and for more than 6 hours trying to get an answer about our flight back, finally after succeeding in booking seats on next day flight, we were left in airport with no accommodation and we have to book ourselves a room for the night on our expenses. Due to COVID and quarantine restrictions we were not able to get inside and we had to stay outside borders till next flight which was more than 24 hours later, after registration for a complaint officially, regarding luggage they denied any further help as the case was not registered within 7 days which their representative extra did not mention anything about, and for the flight back now 6 weeks and no answer, really the worst experience ever I had with airlines.

✅ Trip Verified | On December 1st my flight from Istanbul to Miami was delayed nearly 3hours which resulted in me missing a flight from Ft Lauderdale to Bozeman. I arrived at the airport Istanbul close to 3 hours early and after standing in a 45 minute line was redirected to another check-in line. Both were marked International? At check-in in the second line I was informed my PCR test from November 30th was not valid- same day testing was now required. Off I went to a rapid test a couple thousand feet way. 45 minutes later returned with another test and was cleared. I was told to hurry for the flight was close to boarding. Istanbul airport is beautiful but very big, so I had to go through 2 security checkpoints and run for 30 minutes to get to the gate. I arrived gate D17 to find a very long line. It was now about 0110hrs. I was a little confused since we had just went through 2 pretty intense security checks to now see we were going through another one. Security was wand scanning and intensely going through carry on bags etc. Many people were agitated. Shorty after 0200 we began boarding the aircraft. We waited onboard for just over an hour with the pilot apologizing for the delays. Initially he said we'd be 20min late. At about 0315 a passenger became angry over the delay and eventually was removed from the plane. Our flight started taxing at 0400. We did not arrive Miami until about 0900hrs. The inflight wifi would not work so I was delayed in called/contacted my connecting airline until landing. They were very nice about it all, but had no flights going to my destination until the following day. I cleared passport by about 10am and after spending 2 hours found one flight to Bozeman via Delta for $700- which was 2 times more than my missed flight. It also put me in 5 hours later. I contacted Turkish asking for a partial future flight credit and was told to contact customer feedback via online. After 4 messages -back and forth, Turkish Airlines said they would not give me any future flight credit because my ticket did not have the connecting flight attached.

Not Verified | Official website got a lot of bugs and crushed. When you need help or got any problem that decided to write email, they always ask you to call their Turkish headquarter. The help center that close to your region/country often need to wait for a long time and not permission to help you do anything. Turkish headquarter will let your call wait for a long time too. hey changed the date of my flight that cannot meet my transit flight. So I applied for the refund and need to wait forever. They seriously need to hire more people to work on their IT applications and help center. I would suggest you not to choose Turkish Airlines. It wont save your money but waste your life and more money instead.

✅ Trip Verified | We had to rush and run like crazy just to catch the plane and swear our heart out with my wife being pregnant. When we got to the plane on time, the plane then made an.1 hour and 15 min delay. I would have believed the right thing to do is for them to announce the delay at least on the live board. Ou luggage got damaged and later thrown away as the wheel broke after I believe their intensive drags and smash they done when transporting our luggage in the connecting flight, and one of the luggage was binned as it cannot be used again. I complained and their explanations is worthless because they did not compensate us at least for the damaged luggage. Very disappointing experience. i will not be using them in the future and i advise others not to as well and seek a better airliner for a peace of mind.

✅ Trip Verified | I enjoyed my 18 hour flight from beginning to the end. Excellent service on board. Flight on time. Very comfortable seat. For me best the European airline, first choice for my trips.

✅ Trip Verified | Ground service at Tbilisi was good (by TAV) and boarding was okay and quite quick. Seats are comfortable in business for a 2 hour flight, although the armrest PTV's were not working. Strangely the cabin crew came and got these out so we could watch the safety video, but nothing was shown at all and staff seemed oblivious in the fact that nobody had been able to see the safety video! The breakfast was good and Do&Co food is the one strength that Turkish Airlines retains. Staff were reasonably efficient at serving and clearing the meal, but no real communication from them and they remained behind the closed curtain for most of the flight. Not a word from the Flight Deck at any point of the flight (departures, inflight or arrivals) and this is a real weakness on Turkish Airlines. They state that all aircraft and "cleaned and disinfected" between each flight, but sadly this is a very false statement - as a part of my work, I carried out 5 spot-check ATP tests in the seat / cabin area and all came back with a very big fail for cleanliness. After arrival, not a single passenger wanted to follow an orderly deplaning and there was just a mad rush and complete lack of social distancing. Overall an okay trip, but they have a lot to improve in their ambition to match some of the world's best airlines, and I am now very wary of their health and hygiene protocols.

✅ Trip Verified | Never ever fly by this airline. My husband tried checking in via the website - due to a glitch he could not check in. Called toll-free to accommodate his meal request. they agreed, but there was no meal served. Since there was no vegetarian food on the flight he was hungry for 16 plus hours! There is no coordination between the staff or they simply choose to ignore the request for economy class.

✅ Trip Verified | Turkish Airlines cancelled my return flight from Marrakesh to Tel Aviv. They did not offer any alternate way to get home. Their app only said 'no flights available'. No one ever answered their service line. I had to purchase a ticket on another airline (El Al) to get home. I will be compensated via Travelocity, since I booked through them and bought travel insurance. But I will never again book a ticket with Turkish Airlines. They have zero customer service.

✅ Trip Verified | I counted at least 12 people in the plane who did not have a mask on during the entire flight which was 5 hours which his clearly a violation from passengers. I talked to 2 flighs attendants about reinforcing passengers to wear the mask. The 2 flight attendants said they were doing the best they could but they cannot force people to wear the mask (for real) I feel Turkish airline put my health was in jeopardy. I filed a complaint with international airline association. Lastly in November 29 As we tried to land for 1 and 1/2 hour, we had no communication from Pilots or flight attendants. People knew something was wrong, plane kept going up and down tried to land once. No communication. Finally the pilot said we will go to an other airport because the weather conditions were bad! We landed at Curlu airport and stayed In the plane for 2 hours in the ground. No communication at all. Finally we were let go in the middle of nowhere I decide to take a cab to go to Istanbul that cost me 60 euros. I felt that the pilot need to get some customer relationship classes as they did not respect their passengers I am flying back to Europe in 10 days will forfeit my return flight and will get an other airline !

✅ Trip Verified | It is obvious that this at some point in the past was a very good company that has gone in the wrong direction. My situation was pretty simple - I got a positive Covid test ~25 hours before departure time and called customer service to reschedule my flight to a later date. I was recommended to submit a proof of the positive test via feedback form on the company website to avoid additional charges once I will be ready to book a ticket. Submitted and got an inquiry number. The symptoms were not that bad (thanks to vaccine) and in a few days right after getting a negative test I called customer service, provided inquiry number but was told that it is not reviewed and approved yet by someone in headquarters and I better submit my positive test again, so somebody in the headquarters removes the flag in the ticketing system, otherwise, no-show? Up fee will apply. All 5 folks in the contact centers both in Kyiv and Istanbul looking at the test results admitted that the fee should be waived in my case, but without an authorization from HQ not much they can do. After few hours on a phone I basically give up and paid $273.12 fee and promised to myself never use this airline again. Will suggest the same to my family and friends and suggesting the same to the readers. Please avoid Turkish Airlines - this company will take advantage of you.

Not Verified | Two mid-long hops within one day. Paris to Istanbul and then to Kyiv. Check in didn’t take long (some 15 min for eco line). The only dislike (a big one) was disorganized boarding in Paris with lots of confusion and no communication from the staff. All the passengers of business and eco were sent to a single endless line which then got stuck in the finger. You can imagine a crowd of 200+ people whose boarding passes had been scanned, but embarkation didn’t start for another 20 minutes or so. Instead of stopping scanning passes till the plane is open to board they kept scanning sending more and more people to a narrow overcrowded finger. Otherwise everything was good. The first flight left late but almost made up in the air. The second flight was on time sharp. Turkish catering came back to high pre-Covid standards. A330 was retrofitted with new seats and new entertainment system. Legroom was excellent. 787 was fresh and nice with good seating as well. Crew were present and very nice. Toilets kept clean. Wi-Fi and cell roaming worked well. Disembarkation and transfer in Istanbul went well. However the second embarkation is also worth dislike due to the plane parked remotely and all of us sent there by busses and having to use steep stairs (this was 787, so quite an exercise for elder people and passengers with toddlers).

✅ Trip Verified | Our flight was from Washington D.C. to Doha with a transit of 4 hours on Istanbul airport. At the boarding in D.C. all our documents were approved by the Turkish airline ground staff. We were not asked for or told about my 2 year old son's PCR test result. The ground staff in D.C. was really kind and made the boarding experience very nice and easy with an 11 months OLD infant and a old toddler. When we reached Istanbul airport with the already issued boarding passes for the next flight, the boarding time was 7:30pm IST time and by 7:40pm me my husband and our infant and toddler were at the check in gate. First there was a guy who came and checked all our documents then he called another person and like that there were 4 people looking at our documents and then another lady came and asked if we have a PCR for my son who is 2years and 3 months old. We said no, since as per the rules of the final destination there was no such requirement. Furthermore, we were issued all the boarding passes including for the transit flight without being told about this. We agreed to get my son's PCR test at Istanbul airport since they were not allowing us to board any flight. When we asked for help regarding it, the ground staff was very very rude and did not help at all. Our luggage was not released which had essentials for the babies. For about 8 hours we struggled at the Istanbul airport. Whoever we went to for help said we would have to purchase a new ticket for the next flight. We were sent from one desk to another for 7 to 8 hours trying to figure things out. No one provided the correct information. No one helped with the luggage, the accommodation, nothing at all! We had to deal with all this with two small children. In the end, we ended up paying for the accomodation we had to find ourselves and for the new flight. We were so helpless and stuck at the airport. It was a horrible customer service by the Turkish airline ground staff in Istanbul.

Not Verified | Turkish Airlines is the worst ever airline, with horrible customer service! Never fly by this company! We had a flight from Dubai to Miami with connection in Istanbul. They denied us boarding because of ticket not in sequence. Managers at airport was not helpful and assisting, they were very rude and disrespectful. He said If you can show me boarding pass or any proof of flying from Istanbul to Dubai then you can board the flight - that was like 15 days ago. After unpleasant talk with useless and unhelpful management we went to ticket office, it’s 30 min drive from airport. They said we are sorry it’s in error on our side in the system, we will reissue tickets for tomorrow, but we can’t provide any assistance with transportation, accommodation and meals. So not only we have to do run around with our luggage and with my mom in age and we need to pay for there mistakes.

Not Verified | Disappointing and uncomfortable flight from Istanbul to Mauritius and back with minimal leg room and narrow seats. More leg room on the BSL-IST A321 than on the A330. Food was barely edible, lukewarm and minimal choice. First and last time with them !

✅ Trip Verified | Worst airline ever. Staff rude and arrogant. The service is really bad. The attitude of staff on the ground and flight crew was really bad. I asked for a coke in business class and was given a drink with a sour attitude. No snacks or drinks served between meals and nothing available in business class. No business class lounge or arrangements for passengers. This was the worst business class flight. Do not waste your money.

✅ Trip Verified | I was not expecting anything good from TK but I was totally satisfied with their service. Great IFE system and seats. Friendly cabin crew and professional staff. Will fly again with them for sure.

Not Verified | The usual indifference begins at check-in. Athens Airport is a pleasure to travel to and from with plenty of facilities, a good size. Efficient procedures and professional service marred by the rude and deliberate indifference of the Turkish Airlines check-in desk. On time departure, short flight, disinterested cabin crew, water and cake bar given out to passengers. Not a good service. Luggage took forever to appear on the belt, Airport is far too big. Not recommended.

✅ Trip Verified | Our first flight was delayed by about one hour. When the inbound aircraft landed, Turkish staff did their best to cut the delay down as much as possible. Even on the first, one hour leg, we were served a full salad meal, which is unheard of for European airlines. Once we landed in Istanbul, ground staff were able to give passengers an escort so that they would make their connecting flights. The Dreamliner taking us to Miami had new Turkish seats. The seats were comfortable, and the storage pocket was huge. Catering was phenomenal, we were served two full hot meals. Bathrooms were clean and of high quality. Only issues were that the headrest kept falling back and that the entertainment screen kept turning on when I was trying to sleep. Overall, it was an amazing experience, and I would definitely recommend Turkish.

Not Verified | Just do yourself a favor and do not use this Airline. If everything goes well during your flight then you are lucky. But when you encounter any problem, during your travel like being late on a flight or need to change the date of your flight, then forget it ! No one speaks any other language besides Turkish at Istanbul airport at their customer service office. I was traveling from Amman to Istanbul and they lost both of my suitcases, on October 27, 2021, since then until today I am getting the runaround. They asked me to go online and write a feedback regarding the situation, then they asked me to wait 21 days, the period is over, and haven't heard from them. They did not even offer to compensate for my luggage For sure not taking the chance to travel again with them.

Not Verified | Last month I booked my flight directly through the TK company website. On my way back at the airport, I was told that my connection flight from Istanbul to USA is canceled and I have to wait at Istanbul Airport till the next day to catch the next flight to USA. This resulted in a very inconvenient situation where I had to wait for 14 hours overnight sitting on a chair at the airport, which was shut down, and I missed important business on the day I was supposed to be back home. This is exactly what I tried to avoid when booking my flight although there were other respected airlines offering cheaper prices. They did not even bother to send me an email or contact me before departure to let me know that the connection flight is canceled, although I entered my contact information when booking the ticket. I wrote to TK customer service complaining about this situation; no one cared to reply. Do yourself a favor and avoid flying with Turkish Airlines or you may experience this yourself.

✅ Trip Verified | This was the worst business class ever. Not comfortable. Service awful. Flight staff is rude and arrogant. Don't waste your money. I have flown with Qatar, South African Airlines, QANTAS, Delta and American. In my view, they were much better.

✅ Trip Verified | This was my first time flying with Turkish airline, while booking my luggage i had a car seat, and i specifically asked if i need to wrap it to protect it (i had a bag to wrap it), but i was told by Turkish agent that "Airline will wrap it or put it in a bag before putting it into the plane" . When i received the car seat at my destination it was not wrapped at all to protect from damage and from getting roughed up. I opened a claim with them within 7 days and they routed me to a different department after 2 days, when I opened case with the 2nd department, they told me I passed the claim time which is 7 days! Worst customer service.

Not Verified | The worst airline I have ever encountered in all my travelling experience. Very poor service and no sense of professionalism. They see passengers as an opportunity to grab their money for unclear COVID instructions. They will issue your ticket knowing full well that you cannot travel so they grab your money and tell you the fees are nonrefundable. I spent thousands of Dollars on a ticket (which I showed my passport of nationality) and it was accepted just in the end 2 hours before my flight to be notified by the airline that I can’t enter because they do not except the specific national passport. If that were the case they shouldn’t have accepted the ticket when bought or made it clear that travellers with these certain nationalities/passport may not enter. Many working there were useless and didn’t even bother to act. When asked for a refund they refused and hung up on me. I had to spend another of thousands of dollars on another airline. Save your money and spend it on a better airline that is known for it service as although Turkish Airlines is cheaper its nothing but a gamble spending your money there.

✅ Trip Verified | TK has awful customer service and they don't seem to care. When you have a problem, you have to leave feedback on their site to speak to a manager (you can't speak to them directly). And even then, nothing ever gets anywhere. I just flew from DC to Kazan via Istanbul. I had a ticket through their points and realized I needed to make a change to the ticket - I needed to add an infant seat. I could make a brand new reservation for the same exact same amount of miles as my old one plus 4,500 additional points for the infant seat. The call center could do the same. However, they couldn't change my old one. I asked them to cancel it - they couldn't do that either. They told me to do at the airport before my flight. When I left my home for the airport, the new ticket with an infant seat was still available. When I got to the airport, their system was down. The sales agent said my only option is to pay $450 for the infant seat because their system was down. He said I can write in after and get a refund. When I did, they refused my refund. All I needed to do was pay a $25 change fee or a $50 cancellation fee and pay 4,500 more miles. Their system was down, so I couldn't. A 5-year old can tell you that the right thing to do is refund me the difference between what I paid and what I was going to pay if their system wasn't down. But apparently, Turkish Airlines doesn't believe that to be the case.

✅ Trip Verified |  I just lived through a nightmare because of Turkish Airlines: on 7/11, 1 hour before my flight to Lisbon, at 7:00am, a Turkish Airlines employee who didn't speak English told me, only in Turkish, that I was too late, without being able to explain why. The only word in English he spoke was "closed" although I there was still 60 minutes left. I asked and begged for someone who spoke English, but no one came and the employee just started talking to other passengers. The same employee directed me to the Turkish Airlines Services, where no one spoke acceptable English either. In the process, I got so anxious that I lost my ID card (which I found later). When my flight was gone, I was offered another one to Madrid (not my final destination) for 1000 euros. In order to go home, I had to pay 1600€ extra. No reasons given, no apologies, no explanations, just arrogance and lack of basic human decency.

✅ Trip Verified | I had an open ticket with this company. I have called them at least thirty times and stayed on the phone for hours with their customer service. They booked me a ticket telling me that a fare difference should be paid and I will get a call from them as soon as their fare was approved. They never called me back. When I called them again they told me that the calculation that the previous agent has done was wrong and a new reservation has to be done. This happed three times in a row. An inefficient company that uses mischievous tactics to stop people benefit their open credit.

✅ Trip Verified | The Turkish airport decided to force anyone transiting through to must have Pcr test to get onboard to their flight even if the destination country doesn’t not put the pcr as a must. They did not tell me that when I was in Cairo and they allow editors me in. They didn’t tell me that in Turkey even though I had 15 hours layover. They only told me that 30 minutes before boarding my flight to Vancouver and forced me not to get on even though I had filled online Canada App called ArriveCAN two days earlier and I was allowed to get i. This caused me a painful experience in Turkey biggest airport not to mention the financial loss. They are not credible airline. Later I went on another flight. Also Turkish Airlines is the worst ever compared to all the airlines I have traveled on. They do not have any sense of logic or consideration for the elderly, children or women, and as an example it suffices to say that they got people down about sixty stair steps on their feet and we took a bus to another terminal far away to take another plane that was not scheduled to be boarded and that caused a delay of more than an hour and a half without any prior notice or apology to the passengers. The seats are very tight and no leg space.

✅ Trip Verified | They closed the gate 40 min before the time And refuse to let me in, (me and my child) although i did the check in and boarding 3 hours before plane. They had no idea of hospitality and talk in rude way and i had to book a new tickets. And when i asked about my luggage they didn't answer me. Really very bad experience.

✅ Trip Verified | Check-in was fast, MRS -IST sector, plane was spotless, seats were comfortable and crew members were friendly. Flight took off on time and meal was served. Food quality and quantity was excellent, two choices were given with plenty of drinks and good Turkish/French wine selection. Crew member saw that I had plenty of leftover pasta sauce and he offered me 2 warm bread rolls (very attentive!). Landed in IST on time, airport is gorgeous and huge. IST - ISB sector was on time, boarding went smooth and plane was again very clean and covid-related regulations were respected. Washroom was clean. Food was excellent and drinks were offered twice. Everything went smooth. They probably offered coffee but i guess i might have missed that or maybe they didn't, Still an excellent service.

Not Verified | If and a big if everything goes smoothly then it is a good airline to travel with, but if you encounter any problems whether it's at the airport regarding ticketing or lost luggage then you are out of luck. The airline lost both of my suitcases in Istanbul, not sure if they were misplaced or put on the wrong flight but anyhow when both of my suitcases were lost then obviously, they were misplaced and not stolen. The uphill battle started trying to find a Turkish airline representative at Istanbul airport to report the issue and could not find anyone. For people who have been to Istanbul airport, I am sure you know that no one speaks English or any other language besides Turkish, so good luck communicating with anyone at the airport. Finally, an hour later got to the office of lost and found at the airport and reported the luggage loss. The process was difficult, not professional they have no clue what is customer service, extremely hard to communicate with, and top of all they do not care about your concerns. It has been 2 weeks since they lost my two suitcases in Istanbul, I had to buy cloth, toiletry, etc. for my stay in Istanbul and now I am back in Houston without my suitcases. Calling them they refer you to the website to write feedback (big deal) and then you never get a response from anyone. Neither a compensation for my loss. Pay a little more with other airlines and for sure you will get a better service.

Not Verified | Could not fly in March 2020 because Covid. Spent over $1400 for the ticket, now they are telling me that I can only get $131 refund. Can't get voucher or miles too. So Turkish Airlines is stealing passenger's money or they want people to risk their life flying last year? One thing for sure, I will never book a ticket with Turkish Airlines again.

Not Verified | We didn’t expect much (also due to some reviews here) on our trip Berlin - Istanbul - Dubai and back, but it was fine. Check-in in Berlin without much of waiting, all 4 flights more or less on time, polite and helpful flight attendants and excellent food (by Do&Co). Seats were typical economy, not worse, neither better than anywhere else. But complete and extensive inflight entertainment on all legs, incl. two outside camera views. Flight attendants tried to secure some kind of discipline in mask usage, but quite a big number of annoying fellow passengers on Turkish Airlines, more than on other airlines. Istanbul airport transfer is not really fun and especially the security control was ridiculously overcrowded and designed much too small.

✅ Trip Verified | It was a super terrible experience. I am very angry and disappointed about this flight. I had a connection in Istanbul and because I didn't have a PCR test, they didn't allow me to board the flight. I didn't have a PCR test because until 3 days before my flight, the fully vaccinated people were allowed to board the flight. when I checked-in in Vancouver, their employees in Vancouver must have informed me about this problem and they should not have allowed me to board this flight. But they allowed me to board the flight and then I was stuck in Istanbul for 2 DAYS and eventually I used another flight for going to destination. Also, when I wanted to come back to Canada on Sep, the airline employees told me I cannot used this ticket, because I didn't use the second portion of the flight and so the ticket is suspended. so I missed the flight again and eventually I forced to purchase another ticket from Lufthansa with the last minute high price to come back to Canada. In addition of all these costs, theses happenings ruined our vacation as I spent 4 days of my vacation in the airports and also put a lot of stresses on me and my family + and 1 day work absence. I highly recommend don't use this unfair and non-standard flight. Pay a little bit more, but fly safely.

✅ Trip Verified | My family and I have flown with Turkish Airlines several times. The flight attendants are most of the time very nice and helpful. The aircrafts are really clean. However, the customer support team is really bad. We had a 9 hours overlay in Istanbul and they delayed the next flight by two hours leading to an overall 11 hour overlay. However, they didn't offer any hotel or food services and they said it has to be more than 12 hours to get those services. Also, I tried to upgrade my wife's return ticket to business class because of our baby. I spent one week and used Turkish Airlines app, website, and called customer service many times and none of them have been working. Finally, the customer service asked me to physically go to Chicago O'Hare office to do the upgrade. But when I went there, they also were not able to do a simple upgrade because of glitches in their system. It's been a terrible experience so far and they wasted a lot of time from me. The customer service is terrible.

✅ Trip Verified | Overall a terrible experience. The flight was planned on a Sunday at 16:30. The ticket bought 2 months before. Earlxy in the morning on the flight's day, the online check-in did not work. I arrived at the airport around 13:00. The check in queue was extremely long and slow. I got a boarding pass with the letters SBY instead of a seat number printed on it. Nobody at the check-in counter would explain what it did mean (they barely spoke English, actually). I reached the gate and they said there were 15 people in the overbooking list (including me). They denied boarding to me and another 8 people (including a mother with a baby and a small child). We had to follow an employee for a really long walk through the airport. We waited more than an hour until we got a boarding card for the second flight on the next day (they said that the first flight was also heavily overbooked). They tried really pressingly to convince the passengers to accept a 1-year-valid open ticket as a refund, not even mentioning the cash refund option. Since I expressly refused to sign the acceptance form, I had to find the complaints counter on my own (another real long walk through the airport). After another long wait, the person at the counter (also in a really bad English) told me I had to go to the "Denied Boarding" counter, but couldn't provide directions. After asking at the general information desk where the office was, and after another long walk, I managed to get a paper stating I had the right to get a refund. After that I had to go on another search to the "Hotel Counter" in the airport. There, after another 30 minutes, they organized the overnight stay in an hotel (in a really ugly part of the city) and the transfers from and to the airport. Regarding the refund, I talked to the offices in Zurich, and I they said I had to send them an email containing the needed documentation. Until now I still didn't get any answer.

Not Verified | Worst airline ever. I booked the flight o attend my sisters wedding in India and now I am getting the news that the flight has been cancelled, also at last point they are informing me there is no available flight during those +10 or -10 days. Also, they are not ready to confirm when I will get my refund. If you want to secure as well as ensure your travel, booking this flight is never recommended from my side.

✅ Trip Verified | Rude customer service giving false information. I tried online booking with Turkish twice and every time something was wrong with the online booking as if they intentionally want you to talk to their agents. Once the website could not confirm my child's age, and the second time, I could not use the voucher Turkish airline gave me for cancelling due to covid. In both cases the customer service agents said they can book me a ticket with price as my online reservation, but after they got my confirmation to go forward with booking the total was higher and I had to pay extra. The lady was rude and told me the system gave me that price and the extra $150 is because blah blah blah. She said she could not cancel it either! The bottom line is that you will be scammed if you need to talk to their customer service.

Not Verified | We were unable to take the original flight due to family illness, called to rebook. The girl on the phone was the rudest person I have ever spoken to. We did not know the exact dates, so she told us not to worry she would just credit our account with open flights and when we wanted to take them call and rebook. We called, got passed around 3 people, nobody any idea what I was taking about and though it says press 9 for english they dşd not understand anything I was saying and kept asking odd questions. I was unable to rebook so those flights are lost. The flight experience and staff are great with Turkish, but if there is an issue their customer service are the worst I have ever had the misfortune to deal with. I have called for rebooking, special assistance for my 89 year old grandmother and odd things over the years and they are 90% of the time rude and the issue is not resolved.

✅ Trip Verified | Unprofessional agents and "system error" make the passenger buy the ticket they did not want and agree. Turkish Airlines would not resolve the issue beforehand, make you fly and impose financial hardship on the passenger.

✅ Trip Verified | A really bad service. The worst ever. They didn’t help me, always give me wrong instructions. I bought a new ticket and they don’t advise me well and also take a big penalty. They took a lot of time with my lost baggage. The customer service in ticketing in the airport doesn’t speak English and can’t understand well.

Not Verified | The indifference starts at check-in at the monstrous new airport in Istanbul. Manned by miserable and non-talkative staff, just going through the motions. Security seems lax compared to other airports and the queues start getting longer with angry and impatient passengers who appear to jump the queue. Uneventful flight, usual low level of service, can't be bothered attitude from cabin crew giving out bottles of water and snack box. No interaction with passengers, command of English very poor and no-0ne speaks Greek. Very few Greek passengers on flight as most prefer to travel with Aegean Airlines and with good reason. I'm still laughing as to how customers can award Turkish Airlines Best European Airline. Clearly they don't read the 1 and 2 star reviews on here by so many unhappy passengers. I would give them NO stars if I could. They should be rated as a 2 star airline.

✅ Trip Verified | My parents went to Dhaka airport for checkin. Th customer representative harassed my parents, asking why return ticket from London to Dhaka purchased from Etihad. He said it is a rule to buy return ticket from same airline. When my parents argue, he said he need to check the visa, visitor visa to UK is closed now. Insisted the visa issued last week. Then he wanted to see covid test booking in uk. My Dad showed him Passenger locator form and covid test booking receipt. The agent was trying to say so many nonsense issues like, I should refund Etihad ticket and buy Turkish return ticket from him now! We said this is not his business which airline we will use to return from UK to Bangladesh. At 04:00 am, My parents had to que up in Turkish airlines check in counter 1 hours and bullied by a Turkish customer representative. I contacted Turkish Customer care representative immediately from UK, the agent he listened all above, unfortunately there is nothing he could do to contact Dhaka Airport Turkish Representative.

✅ Trip Verified | Their economy you will get more than a small bottle of water, you can expect tasty hot meal and selection of beverages including wine and beer. For me the best European airline. I appreciate their improving service.

Not Verified | Bought two tickets but could not use them due to the wildfires in Greece. I was given an open ticket and was told I would have to pay the difference only. Yesterday I tried to use the open ticket. Customer service does not speak English sufficient. At first the wanted $1700 extra, then $1200 extra, then $500. Today I called again and found a ticket even cheaper than the original and they wanted $656, I asked why? No answer, only that if I waited five minutes it could go higher. I told him the website price states the price lower, I was told to buy that instead without getting a refund or have my open ticket applied. They hung up several times. Their rudeness is unprecedented. I have never seen such behavior from an airline. The money is lost I am not being forced to pay more than I have to.

✅ Trip Verified | When planning a flight, think carefully about choosing an airline! The airline employees detained my son and me while transferring to a plane to Vancouver in Istanbul, forcing me to spend two days at the airport while waiting for the next flight, while the hotel had to be paid out of my own pocket. Upon arrival in Vancouver, it turned out that three of our four suitcases were destroyed, and Turkish airlines have been investigating the incident for three months. Although it looks more like no one is investigating anything, everyone is on the brakes, the airline simply ignores all my claims, So beware of Turkish Airlines.

✅ Trip Verified | I did self-check-in in the info-kiosks available in Copenhagen Airport. It was somewhat strange because the last screen was "thank you, good bye." I did not recieve boarding pass or luggage labels. So far the problem is of Copenhagen Airport. I waited then in the luggage drop line, to drop my 1 piece luggage, and receive my boarding pass. The person at the counter scolded me that I should had taken another line, like regular check-in line. I told the officer (Turkish Airline employee, I guess) that I did check-in, without having received a boarding pass. The person said " No, you did not make any check-in" while I knew what I did or did not do. And I would not lie to anyone for any reason. Additionally the person told me "You should say thanks to me instead of insisting what you said". I have never experienced such rude behaviour. And that was enough to ruin the quality of the journey. At the same time the person lost the chance of investigating such a fail in the check-in kiosks by not believing what I told.

✅ Trip Verified | Pretty good staff on the airplane. Food was decent. Some personnel act somewhat aggressive and bitter.. which is unfortunate. Seat was dirty. Then the positive experience ends. The Turkish lounge at Istanbul and the baggage service is an absolute joke. The make your life an absolute nightmare. Just try and have your bag not arrive. Then try to follow all of their bureaucratic hoops and you will lose your mind. The company they use for example in Rome will not release the bag without Turkish airlines permission. Turkish doesn't call you. You will call Turkish and they will say "we are still investigating the case". It is like living in a poetically hellish world of people that don't listen to you. Sir, the bag is in Rome. We have spoken to the agent and they just need your approval to release the bag. "I can't call them but I will email them." That doesn't happen. Just an absolute joke. So far it has been 5 days.

✅ Trip Verified | I was positively surprised by the quality regarding every aspect of my trip. Both trips were on time, staff friendly and efficient, food remarkably good and the whole experience very satisfying. I will defo fly TK again! A small but remarkable detail is that during their announcements which starts with: Ladies and Gentlemen, they also add: and dear children! Another small but remarkable detail is that each passengers receives a hygiene package that contains 2 masks, disinfectant gel and other things!

Not Verified | We had our tickets canceled due to COVID a year ago and we still can't get our refund back. They withdrew the money and do not want to return it. During the year they said we had to wait a little longer and they would return everything and 12 months had passed. Terrible customer service, always say the same thing and then just hang up. It is better to spend more money than to order tickets from them again

✅ Trip Verified | If I could give 0 stars I would. I booked a ticket today, 10/03/2021 for my mom to come visit my and her granddaughter for Christmas. When I received confirmation, I saw that the departure city was wrong. It should have been from Odesa to Miami, not the other way around. I called them to fix it right away. They refused to help me. Said if I cancel now, I won’t get my money back. If I want to make changes, I have to pay extra fees. Never ever have I heard of a company who does not have 24 hour cancellation grace period. Well now I do. I am very disappointed with their poor customer service. They refused to connect me with the manager. They said managers do not speak over the phone with customers. Next they transferred me 4 times and told me I have to go online and open a ticket to resolve this issue. I did. I received automated message saying that I have to wait for 7 business days to hear back. This is ridiculous. I made a purchase today and called you within 5 minutes of purchase. This is insane. Representatives on the phone were rude, last gentleman hang up on me. I booked Turkish Airlines on multiple occasions. Never thought they are okay to lose their loyal customer. Awful experience. Please stay away from them.

✅ Trip Verified | Shortly after take-off there were three successive loud explosions coming from the left engine, sending shock waves through the plane. Flames were shooting from the engine, flame coloured smoke was passing the plane. The passengers were horrified but kept calm. The plane settled and all seemed normal. Flight attendants kept out of sight and did not make or were unable to make any announcement. Shortly thereafter the pilot spoke for the first time and advised, that due to a technical problem at take-off we would have to return to Istanbul. Some time later the pilot spoke for a second time and announced that we would have to stay in the air for about two hours to use up fuel. At this stage the passengers expected an emergency landing. There was no further announcement from the pilot or any attempt from the crew to calm passengers. We stayed in the air for four hours, the plane in darkened mode. Crew came around once to pass water to passengers. After this ordeal the plane landed smoothly. Passengers were put in a departure hall. Passengers needed answers and the ground staff barely coped with this situation and there is an obvious need for training here. A message, that a plane would be available for take-off at 11:00, was eventually conveyed to passengers by staff.

✅ Trip Verified | Horrible customer service. I called in advance to check COVID-19 pre-requirement for traveling, all provided information were wrong so I couldn't fly. Tried to reschedule a flight, they made me to open a feedback case. Finally after speaking with 4 agents they accepted me to pay no show fee and reschedule flight. After 7 days I got answer to my feedback of course no errors on their side, but they didn't have even my name correct. The good thing is that plane between Toronto and Istanbul was almost empty so i could sleep.

✅ Trip Verified | Good ground and check-in staff in Bishkek. Breakfast tasty but quantity minimal for 6 hours flight. It was more than a snack than a meal. Seats are comfortable, plane was clean (including windows). The interactive map is responsive, detailed and well thought out unlike some older TK iterations The main issue was the Wi-fi. Supposedly TK existing members and new members get 10 MB free. That was next to impossible. Either as an existing or a new customer. The only option that was working (perfectly!) was to purchase the Wi-fi package. However, that didn't work for me either since they accept credit cards only. That detail albeit minimal left a very bad impression. Why even link the Wi-Fi to a certain membership/seat number instead of a device MAC address? The staff on the flight were trying their best. Unlike on some previous flights they all spoke at least some intermediary English. But there again, while checking for masks five times throughout the cabin, they couldn't take away my tray of rubbish all the way until landing. Extremely weak usb port. Transfer in IST can be extremely tedious due to the lack of sitting space and enormous times of walking between gates (sometimes up to half an hour or more). All in all Turkish Airlines isn't worth a premium and would recommend them only if you find a great price.

✅ Trip Verified | Greeting entering the aircraft was indifferent, there was neither a welcome drink nor warm towel. Hard product (B787 & A321) was good but semi cleaned. On our flight from ATH-IST window was very dirty. All flights were on time. Crew were not professional. In the flight IST-BOG-PTY where an 1 hour stop-over in BOG where passengers were staying in the aircraft, crew were screaming rudely to the economy class passengers to remain to their seats, thank goodness they did not say the same to the business class customers. Food was good but similar to our 4 flights, crew was unaware of Chablis or Porto wines unless you asked for French white or Portuguese wine. Out of the 6 crews that we encountered, one member on the PTY-IST flight was exceptional. Thank you for the personalized service that she offered to the passengers on the left side of the aircraft. Amenities kit was ok. IFE is outdated and most of the movies are boring. Unless you buy your ticket from their site, you cannot select your seat (even in business), you have to go to your local airport and ask the people at the airport office to do it for you, city office is not working due to covid only e-mail.

✅ Trip Verified | This is by far the worst most disgusting customer service, advantage taking. No accountability for their mistakes, even after accepting system glitch. No option to speak with supervisor, false promises, no communication after ensuring call back. My dad has to come back home to US for medical attention, they refunded his ticket without permission, so called agents mistake. Forced to charge extra $1,700 one way, and their only response was “sorry for mistake, but there’s nothing we can do”.

✅ Trip Verified | The equipment and service on board is decent, however, customer service is unacceptable. While being abroad with Turkish, I suddenly needed to com back home because of my parent’s death to take care of the last farewell. I asked Turkish Airlines to rebook me to the earliest flight home. The airline requested various documents to prove the circumstances. I provided documents, which, however, have not been accepted as not sufficient. You might imagine how likely you are to get a full documentation while being abroad and in such a stressful moment. The flight availability was also not an issue. The airline had places on board of earlier flights but they were not flexible at all and denied any help, although it was not a cost for them. Overall, they seemed to be very bureaucratic, zero understanding of the circumstances, zero compassion. It was really very depressing experience, considering the situation I was in. Eventually, I was forced to book another ticket with other airline to return home ASAP. Moreover, I needed to separate from the rest of my family who was travelling with me, as I could not afford to fly everyone home at such a short notice, with very high ticket prices.

Not Verified | The only reason I have to use Turkish Airlines on this route is when the Aegean Airlines flight is full. Check in is carried out with the usual air of indifference. Covid compliance checks carried out efficiently by airport personnel at Athens Airport. Greeted at aircraft door by mask wearing crew upon boarding. Not overly friendly. Clean aircraft outside, but not inside. Announcements from cockpit pre departure given in very poor English. Difficult to understand. On time departure. Offered bottled water and individually wrapped cake by cabin crew who looked very disinterested and have a poor command of the English language. Landed early in to the monstrosity of Istanbul Airport. A huge and unnecessary complex. Turkish Airlines ground staff no here to be seen. Not a pleasant experience, thank goodness it's such a short flight.

✅ Trip Verified | SOF-AMS and BER-SOF via IST. Best European business class product. Turkish has resumed full service in Business class on the shortest intra-European routes (SOF-IST). The cabin staff was happy to provide their top-notch service, with high quality food and beverages provided. The hard-product on the short and medium-haul flights is unbeatable. A designated Business class section with comfortable business class seats. No other airline in Europe would offer a lay-flat seat on a 3 hour flight. Transfers at the IST airport are a pleasure, even if one needs to walk a bit further than usual. The TK lounge at IST puts the other European competitors to shame. Only notable issue during this trip was the ground experience at the new Berlin airport - for some reason TK business/elite do not qualify for priority security checks (only LH group airlines do). The security check was long and disorganized.

✅ Trip Verified | Great service and food. Flight attendants helpful. Got my special meal with gluten free buns. Had dinner in a 2 hour flight, and 2 meals on a long 13 hour flight.