Turkish Airlines

Not Verified | We have flown Turkish Business class previously which is sensational, economy is excellent providing it is not their low budget partner, Batik Air. Just check who you are actually flying with.

✅ Trip Verified | You can not talk to anyone, all agents tell you they can not do anything and will advise you to leave feedback which no one answer, I am a business class customer and sent more than 8 feedbacks and 7 phone calls and no answer, my flight less than 12 hrs and I am stranded.

Not Verified | Malaysia to Zurich via Istanbul. Delayed for an hour. Something was wrong with the plane and had to taxi back to get it fixed and refill the fuel used while taxi. Food was really bad and tasted odd.

✅ Trip Verified | We flew from San Francisco to Bahrain via Istanbul. We landed in Istanbul at 5pm to get our connecting flight to Bahrain at 8pm. The flight was delayed almost two hours, which we understand happens. We went to the boarding gate one hour before departure. The moment they started boarding, my husband went to buy water. I stayed next to the gentleman boarding the plane. They said last call and he asked me if we were in this flight, I told him yes, my husband is just paying for the water. One minute after I turned around to board and he told me that we missed the flight. He didn’t even tell me to board now when he asked me if we were on this flight. I stayed paralyzed at the boarding gate watching how they removed our luggage 20 minutes after. I have never experienced such a horrible moment in my life.

✅ Trip Verified | Flight from Tel Aviv to Miami with layover in Istanbul. September 28. 10pm flight from Tel Aviv got canceled after we already boarded plane and by the time we left to get hotel it was 5.30am (about 11 hours spent at Tel Aviv airport). They gave us a new flight for next day September 29, 10pm. This flight made it to Istanbul but with very little time to make the connection to Miami. Multiple Turkish Airlines employees on airplane and in Istanbul airport told us “it’s ok, they’ll wait for you” but with very little time, we ran across airport to make the connection. As we arrived at the gate, it had been closed for five minutes. From the moment we landed in Istanbul it was absolute mayhem. They gave us another new flight for September 30th at 2pm causing us to spend 11 hours at Istanbul airport. They told us it’s not their fault nor their problem and some laugh in our face at our disappointment. From my experience, all the staff are rude, unprofessional, and dismissive. Be careful when flying with Turkish Airlines. Your travel time may go from 17 hours to 75 hours to get to your final destination (this was my case with no exaggeration). I now need a vacation from my vacation.

✅ Trip Verified | The customer service and staff training is below standard on the ground and on the plane. handling of delays, requests and showing attempts of service is absent.

Not Verified | We flew business class round trip. The outbound was from Seattle to Tel Aviv via Istanbul. The outbound was delayed and employees gave us a personal escort because we had to run through the airport. The service on the outbound was good and food was good, not the most comfortable seats to sleep in. The return service was not great and I kept having to ask for water and had to request they pick up our trays and cups, not sure I would pay for it again. Also, our bags were tagged priority but still took forever and we missed our connection in Seattle on the return.

✅ Trip Verified | I booked 2 tickets for myself and my husband from London to Istanbul with return as well, paying extra money for window seat along with seat preference and check-in luggage. They keep on changing my seat on both flights without even contacting us and when I try to contact the customer service they were very rude informing me that is not there problem and not even bothered about it. Even the check-in and tickets offices were extremely unhelpful. If I pay my money for seat preference with my family of course I would not want to share the seat with a stranger.

✅ Trip Verified | I was late as I arrive 20mins later than the departing time but still 40 mins before departure time. However the ticket says the boarding ends 20 mins before departure. When they did not let me on the flight, and said no worry we will get you on the next flight to Washington DC free of charge. And took me to ticketing service and ticketing service said it is my fault and charged me more than 1000 USD to get on the next flight.

✅ Trip Verified | Everything about this flight was very smooth and uneventful, in a good way. Staff, both on the ground and on board, were nice and accommodating. They even went above and beyond to address our needs before we requested. The seats are comfortable with ample leg room and a good, responsive IFE system. The main highlight was the food. For a 2.5-hour flight, we got a full meal, and everything tasted great. The flight departed and arrived on time, rounding up a good experience.