Turkish Airlines

Not Verified | My flight from Birmingham/ Istanbul 14 July was over 3 hours late departing due according to Turkish Airlines to Airport Baggage Handling problems. As a result I missed my onward connection to HCMC without any proactive action by TK. It took considerable time to locate the TK Office in the vast Istanbul Airport, and the TK Representatives were disinterested, lethargic, evasive and rude before I persuaded them to provide a solution, which was one involving a flight to Dubai and thence to HCMC. Not my choice. Accommodation was not offered, and this involved finding another Office and a long wait. As a result I did not reach my destination until early on 17th July instead of the intended 15th. Sometimes things go wrong, but the denial of responsibility, failure to resolve the problem in a timely and effective manner and failure to have its Staff act in a reasonable manner is unforgivable. I will be travelling this route again, but never with this Airline, and never via Istanbul Airport.

✅ Trip Verified | I booked wheelchair assistance for my disabled elderly mother-in-law on a trip from BER to TLV via IST. First, I could not check-in online (because of the wheel chair). When we arrived at the check-in counter, the staff were closing up. I explained that my mother-in-law was severely impaired and that we could not walk her fast enough through the check-in hall to the counter. I talked to the supervisor and they opened the flight again. The staff at the counter didn’t like this, wanted to start their coffee break and simply refused to check us in and just ignored that the flight was re-opened. I had to buy a new ticket for a substantial amount of money. Then, the mobility service dropped my mother-in-law in the lounge and never showed up again. During boarding, I had to carry my relative to the plane as there was nobody to help us. In Istanbul, there was a mobility service, but we had to change wheelchairs three times to get to the departure gate and nearly missed the connection. When I tried to check-in for the return flight, I got the message that the flight was overbooked and we had to talk to the airline. I complained several times to TK about this disastrous service and only got standard answers and my request to raise the complaint to the manager was simply refused.

Not Verified | The only good thing I can say about Turkish Airlines is I was able to cancel our return trip on them. I used to like flying Turkish. The last flight in July was a disaster. Their website is terrible, terrible, terrible. Their customer service is worse than useless. Stand in a phone booth and yell at yourself. You'll get the same results. The seats on the Boeing planes are very uncomfortable. They've sharpened the edges of all the armrests just to make it irritating when booking. We booked. A Chicago to Istanbul and Istanbul to Chicago thinking foolishly that we would get the free day in Istanbul that they advertise but apparently we were hopping on our left foot when booking the flight. Not the right foot and not doing a handstand. Big mistakes. The food was marginally lousy. The only positive was the ground staff (we found their secret location) in Istanbul gave us a free meal at Burger King. Oh well. Food is fuel. To sell a perfectly lousy review from an airline that I used to like I'm not flying Turkish Airlines again. We went out of our way to do it this time. Never again.

✅ Trip Verified | When I reached Casablanca, I couldn’t find my luggage. So I went to the baggage department and asked them. They informed me that the luggage was still in Istanbul and it would arrived the next day. I called the next day to check my luggage but the staff said they didn’t have any information of the whereabouts of the luggage. This is very unacceptable. How it is possible that they couldn’t give me any information of the whereabouts of it. It took many phone calls to finally get any information that the luggage was arranged to be delivered to Casablanca the next day of my arrival flight but the airport staff couldn’t confirm it was received or not and this is already the fifth day from the day I lost my luggage. They are very unorganized and unhelpful. The system is full of flaws. No information, no updates, they couldn’t help with anything. They only thing they said, “we will call you once we receive the luggage and until then there is nothing we can do”. I am staying in Casablanca for only 6 days. It took many headaches because I am here in Casablanca for someone’s birthday as well for a family’s wedding. I had to run around to find clothes, make up, shoes. All the gifts and important things are in the luggage. I even got sick and my medicines are in the luggage. I am really not recommending Turkish Airlines.

✅ Trip Verified | Only one counter for economy class and 1 for business. We were queueing for more than 1 hour. I will never fly TK again! Online check in process is burdensome and does not allow to add frequent flyer number of other star alliance members.

Not Verified | The worst services are offered by this airline. They would delay your flights so do not look for connection flight’s through this airline as you would miss it. The staff are the rudest of all, this includes, the air hostess and the staff on the airport. I missed my next connection flight to Winnipeg due to the flight being delayed 3 hours. Make sure to at least get your food coupon what you are entitled to as they won’t tell you about it at the Care Point.

✅ Trip Verified | My husband and I traveled on business class from Zurich to Karachi on Saturday July 1, and Turkish managed to leave one of our bags in Zurich. I have wasted a huge amount of time trying to get the airline to get my bag back to me. First their help desk said it was on the next flight, i.e. Sunday afternoon. Then they said it would be sent on the Sunday evening flight. Now they say it will be delivered tomorrow. As of now, their helpline says the bag is in its way to me, but the tracker shows my bag sitting in Zurich airport. There seems to be no way to get through to a person in authority and the airline seems to have no interest in helping.

✅ Trip Verified | I am flying from Berlin to Istanbul to Tbilisi. My flight Istanbul-Tbilisi is delayed and my initial plan was to reach to Yerevan from Tbilisi with a taxi. So I see on flights board: Istanbul-Yerevan. And I buy that ticket to take care of me. A week passes in Yerevan and when I arrive to Tbilisi they tell me they cannot you check in, because for us you did not fly to Tbilisi so you need to either pay a fine or I need to buy a new ticket. I bought a new one.

✅ Trip Verified | My wife and I have the worst experience ever with Turkish Airlines. They delayed our first flight multiple times due to technical issues and finally after an entire night of delays they cancel the flight but they did not release our tickets to allow us to get reschedule our flights. So we spent all night on the phone with our booking agency and the airline help center but nobody can help us until Turkish Airlines start their shift the next day (not until 10am). When we return to the airport the next day we are told that we have been put on the same flight but when we get to the gate they are already delayed again. After about 30 minutes of waiting the staff have no answers and one of the gate employees even tells my wife "If you want to make it to your destination on time you should book another flight with a different airline. Turkish Air will reimburse you because of the delays." So with that bit of terrible advice, we book another flight and try to leave the airport to check in with the new airline. But at immigration we are told that we cannot leave as our tickets have not been released (again) by Turkish Air and we were supposed to be escorted by an airline employee to immigration to fill out paperwork so we can leave. We end up sprinting through the airport as we are told by the information desk that the delayed flight is now boarding. So we finally make it to Istanbul where a Turkish Airlines employee stops all passengers with connecting flights and says he will escort us to our gates. After leisurely walking us through the airport he points down a long corridor and says our gate is at the very end. So we sprint, once again, to the gate only to find that the gate has already been closed and they would not reopen it for the 10-12 passengers who needed the transfer. So we watched as the plane pulled off the jet bridge and onto the runway feeling like we had been slighted once again. In all, we are still trying to get our money back for the extra flight we booked under Turkish Airline's advice, and we had a horrible start to our summer holiday. No matter how cheap their flights are, we won't be flying Turkish Air ever again.

✅ Trip Verified | Our flight from LAX to IST was delayed by 2 hrs then connection flight from IST to ATH was delayed as well so we lost 5 hours of our vacation time. Then our luggage was lost so we had to deal with that in Athens that caused us to miss our tour that we had paid plus the taxi pick up. Coming back from ATH to IST flight #1844 was delayed again by 2 hrs and we missed our connection flight to LAX. The help desk was rude, they told us go that way past the passport control then someone can help. Confusing unclear instruction. We finally got to the passport control after waiting 30 min in line to only find out we need a visa. Passport control people were rude. We went back to visa kiosk and paid $30 per person cash only to get visa so we can stay in stay in hotel provided by Turkish Airlines. The whole thing seems business. They want you to stay in IST and spend $$$. We got the visa and passed the passport control which took another hour (3pm now) then finally found the Hotel kiosk. With no sympathy or apology they told us to wait for the shuttle bus to the hotel. No one knew where they were taking us. We drove 1 hour to get to this hotel out of no where and its now 4.30pm (Kaya Hotel). Hotel took our passports (which made us uncomfortable). We woke up at 4am and took the flight back to LAX at 8.15am. We had the worst experience and they do not offer apology or refunds (visa and seat fees that you paid and that they did not provide).

✅ Trip Verified | We were met by unprofessional check in staff who took long to proceed with check-in without any explanation and apology. Then a flight was delayed for almost an hour. No announcement was given. I hope I won’t fly with them again.

✅ Trip Verified | Travelling with my 83 Years Semi disabled Mother, Booked tickets 2 months in advance & requested disabled person to aircraft assistance. Ist - Rize Flight= Checked in two hours prior to departure, Headed to the special assistance desk to be told that they had a long line of waiting which if we were to wait, we would miss our flight, The supervisor suggested for us to walk through security and catch the buggy service which was easily available, Even though this was very painful task for my older Mother, we did as we were advised only to be told at the buggy company desk which was far further from the security that their service was chargeable as they are a private company! We had no choice but to pay the EURO 10.00 to get to the gate (ONLY) NOT to the aircraft as we requested & booked two months ago! Rize - IST flight: Checked in at the business class separate lounge, I told the hopeless only agent that we booked the special assistance and needed the car lift to up to the aircraft as Mum cannot walk the stairs as the airport has no air bridge at all, She replied confirming that all was in order, When we tried to board, We were told by the SAME agent that she could not get the car lift and that we had to walk up the stairs, I asked for her manger to attend, He told me that I did not request the assistance, I had to show him the original confirmation email, then we got the car lift to the aircraft. Arrived IST, Wheelchair agent was waiting for us as we disembarked HOORAY, the agent assisted us through the jet bridge & left us by the seats at the gate claiming that another agent meant to assist us the very long way to the baggage hall – Guess what NO ONE showed up for 40 minutes and no one was available to assist! Be warned Turkish Airlines do not provide disabled assistance even if booked and their staff are liars.

Not Verified | The worst airline you can ever fly on, with no proper customer care, they will change your seat three times before you board and not caring about what you say. Pay for the front they'll sit you in the back

✅ Trip Verified | Just flown Turkish Airlines for the first time in business class having previously used several other Airline services from Australia including Qantas, BA, Singapore, Thai and Malaysian. This is the best service I have received, staff, service, food, seating infotainment etc. It was really just what you would expect from a business class service. Well done Turkish, you will become my no 1 choice international travel. And to add their lounge in Istanbul is exceptional, not mention their priority check in lounge solely for Turkish Airlines passengers, no more trying to find the correct flight check in counter.

✅ Trip Verified | 1) Had issues with boarding pass, wasn't recorded under my passport and doesn't state TSA-pre (I had to go through normal line) 2) Business class didn't give the feel of flying business, more like premium economy with extra leg room, more like domestic biz 3) Cabin was so warm, sweaty-couldn't sleep well 4) Arrived, long layover, neither got a hotel room although I was informed I can get one, not was entitled for a private suite in the lounge. Was informed that I was not meeting the duration (I arrived at 4+pm and flight at 1.30am) come on, could do better, at least I requested for a shower time, waiting to see my next 10 hrs flight journey.

✅ Trip Verified | Mounting operational delay on a clear day. After flight got delayed by 100 minutes, asked for flight change. Gate agents nor the airline app allowed flight change. Now I am waiting at gate indefinitely past the delayed departure time. No explanations and no new estimated time of departure given. Turkish is known for it's inflight experience and lounge experience. However, it seems to be extremely lacking in terms of customer service when an adverse event occurs.

✅ Trip Verified | My Mom was traveling transit from Beirut to San Francisco, She had a medical condition and was not able to move so we ordered a wheelchair. However the agent that was responsible to escort took advantage of her and the fact that she did not have so much time for transit (for the next flight to San Francisco she had only an hour) and asked her for money in order to make her reach her gate. He asked for 50$ or else she will be missing her flight. This is apart from the fact that the flight attendants were extremely rude with her during the flight from Istanbul to San Francisco. Also do not indicate that you have Wifi during your flights when you don't. Obviously wifi is not available on all airplanes.

✅ Trip Verified | From Addis Ababa to Lyon, flight was delayed on departure and I missed my connection flight. I Stayed around 8 hours in Istanbul airport before catching the next time. I asked for free internet access in order to have my work done but they they said I have to pay for it. They only gave me vouchers for some junk food restaurants. This is the last time I fly with them

✅ Trip Verified | We were upgraded to Business class for free on Istanbul Airport which was an exciting experience with the kids. The seat was spacious, the IFE had thousands of entertainment options. High speed internet for the whole duration of the flight. Meals were top notch and the crew were extremely pleasant with us. Overall an excellent 4 hr flight. Would definitely choose Turkish Airlines for future endeavors

✅ Trip Verified | The cabin staff was friendly and attentive, the food was very good in this flight, tasty and abundant. But the plane was dirty. I usually clean the seats for hygiene, but this time I had to really clean it. Food everywhere, fingers, stains. Quickly solved. But the toilets were really filthy, and imagine on a 17 hours flight. It seems difficult for such a big carrier to maintain standards of cleanliness.

✅ Trip Verified | 7 weeks out from our flight we attempted to make a change to one persons ticket for our family/group of five tickets. At this time changes to the ticket were at no cost. However for more than four weeks we were told that the last leg of the journey was unconfirmed as it was a third party airline. We must deal with them ourselves. This third party airline says it was booked through share agreement with Turkish Airlines and they must confirm. No single phone/call centre operator could help us. Of course as we escalated the issue to become urgent with emails to the head office, they can of course change the ticket, but now the last leg of the journey will cost an additional $1489 AUD with a ticket that already cost us $3,500 return Brisbane to Croatia, via Istanbul return. We could of course cancel and get a return flight home for the same cost as the additional flight price, but they informed us that if we were to cancel the entire flight both outbound and inbound would be cancelled, with no refund. We spoke to the call centre without luck, head office which re-routed to the call centre and also customer service in additional to multiple emails and many supposed 'recorded calls.' There is some language barrier, however I think most errors are also with the customer service systems.

Not Verified | They provided a very affordable and reliable flight. Especially the cabin attendants are at a level that can handle all my stress. It was a very quiet and enjoyable trip.

✅ Trip Verified | At the end of January I wanted to book flights online for the end of April to Turkey in such a way that we first fly from Prague to Istanbul, stay there for a week and then continue to Antalya for another week and then from Antalya back to Prague via Istanbul. But you can't book that online like that, so I called TK customer service and asked how I should book that. The information was that I should book 2 tickets and reserve min 3 hours on the way back for the change in Istanbul. I did as instructed, booked the tickets and also had over 3 hours to change planes, arriving in IST 13:40, departing to PRG 16.45. In the weeks and months that followed, I kept getting text messages from TK saying they were changing the schedule, changing planes, etc. Most of them concerned changes of times because of the time change to daylight saving time, but one concerned the flight from AYT to IST where I was secretly rebooked on a later flight, which I unfortunately did not notice. There remained however still 1 h 45 min for the change, which is well enough. Already on the way to the airport I saw that the flight will be delayed. At the check-in, however, the boarding pass was issued to us also for IST-PRG and the luggage was checked through to PRG. The delay was then according to TK on 1 h 16 min, so quite that is not true, we took a long time to the arrival gate, where we arrived at 16:20. Already on the plane I asked several times how it would work with the connection and the last information was that I should grab the first TK employee at the exit and let him advise me. I did and the TK man at the gate told me to go to the departure gate as quickly as possible. Anyone who knows the new IST airport knows what that means. Nevertheless, we made it to the gate by 16:45 (we are both 68 years old and my last gold medal in the 5000 m run was several decades ago). But of course there was not a soul at the gate. Again I grabbed a TK employee, who referred me to the customer service counter, where of course the obligatory queue was waiting. When I showed the "Pre-sorter" my boarding passes, he told me immediately that no more flight today and I should wait here, so that TK look for a hotel and book new tickets. When it was my turn, the lady looked at my papers only briefly, and explained to me that I had no right to any compensation because I had booked 2 tickets. No one responded to my question about how I should have booked and they referred me to the ticket counter next door, where I had to wait almost 45 minutes for my turn. For 2 tickets to Prague they wanted $700! When I went to book the tickets online, I came up with around $500, but the lady told me she couldn't take that fare and I should book online. With the hotel and cab and dinner this story came me to over 600 € about 200 € more than the whole original booking. Since then I have been arguing with TK, repeating everything I'm sure 10 times already, but all I ever get to hear is the gramophone record: "You were late at the gate and had 2 tickets, we are not to blame". On my question, how I should have booked differently, is consistent just as little addressed as also to the fact that the TK customer service had advised me to do so. I do not know what I did wrong, except that I flew TK!

✅ Trip Verified | Check in fine but The TSA pre check did not show up even though I had provided all the info and confirmed that by phone. Lounge shared star alliance at LAX. Tired, dirty, hot, crowded, did find outdoor space which was a relief. Was there about and hour and a half, saw no one picking up dirty plates, glasses, napkins. Got to gate 15 mins before boarding was to start. Told to “wait here and we’ll make an announcement for boarding. Boarding started 35 mins after scheduled time. No announcements. Eventually an employee said business line up over there. And there’s a long line of people who probably were given different info. Not a huge issue but the bad experience kept getting more irritating. The plane fine, well equipped, very helpful and welcoming staff. But there’s poor info on the website about the seats. Seat map shows 2 seats, an aisle and 2 seats. Seat map of TK website is not accurate, it’s actually one seat, an aisle, two seats, an aisle and one seat. So we were a couple on a 13 hour flight, separated by an aisle and the two seats were offset by approximately 15 inches so we couldn’t even converse across the aisle. Not a fatal flaw but an example of sloppiness. We took off an hour late with no explanation or a “we’re sorry” comment which would have been a nice touch. So trying to balance it out with a real life experience. I’m still answering yes I’d recommend it but be prepared for screwups and if you are two flying together take the middle two business class seats on this equipment.

✅ Trip Verified | First they cancelled my flight 1 week before with no reason. It took me more than a month to finally get the compensation awarded (600€ in refund cheque form). I though it was the end of my horrible experience with TK, but cashing this cheque seems to be almost impossible. Support is available only via web feedback forms, which no one replies to (or they reply by pasting same content all the time). Calling them does not provide any support either.

✅ Trip Verified | I had the worst experience during my last trip. I submitted several feedbacks and made many phone calls without any satisfactory answer. In Jan 2023, I purchased a ticket for a multiple-city trip from April 27 to May 10. Then I had it rearranged to a round trip in March 2023. On April 28, 2023, upon my arrival to IST from LAX, due to delay in my flight, my ticket to AYT was changed. On May3, I wanted check my seats on my return flight and found out that my return trip to LAX was put on hold without my knowledge. I spent 48 hours including 2 trips to THY office at AYT, many phone calls to call center, and submitted several feedbacks. The response to my feedback made absolutely no sense because they were addressing the initial change on my trip I made in March 2023. In addition one of the call center staff told me that the flight is getting full, so I may not get in the same flignt I initially purchased, which created further anxiety. Finally, I ended up paying extra to purchase my return ticket.

✅ Trip Verified | 1 week before my scheduled flight I was sent an email stating my flight from Zanzibar to Istanbul on May 3rd was canceled. This email gave no alternative flights or assistance to get another flight, they said it was canceled. When I called Turkish they stated I could cancel the entire ticket or go home on a different day, not much of a choice. I couldn’t get credit for the second leg, even though they only canceled the second leg. I moved my flight to one day earlier and left my trip on may 2nd causing me to incur charges for the hotel stay for a night I couldn’t use. Day of the flight the flight was delayed over an hour with only a 2 hour connection to my second flight on their airline. I asked if I would miss the connection and they stated I would not and the plane would be held because we would land about 6pm and the flight started boarding at 6:50 pm instead of holding the plane they had an agent get me off the plane as soon as we landed and I thought I was being rushed to my flight, but no they were rushing me to the lounge because they had already booked me on another flight the next day. So I lost another day of my vacation because I had to stay overnight in Istanbul. I also had to get a visa for Istanbul unexpectedly because I had to leave the airport. None of this was explained to me it all just happened. On May 2nd my return flight, we were headed to the airport and our cab driver told us our flight was delayed 2 hours. No email or text form Turkish airlines. We get inside the airport and flight still shows on time, I call Turkish and they said it was on time. Got to the counter and was told by that the flight was in fact delayed 2 hours and we would miss our connection and they knew about it 4 hours prior to me asking. So why weren’t we told because again we are going to miss our connection to their next flight. So I asked to be booked on the flight for the 4th because the flight on the 3rd was canceled (my original flight home). They were not willing to do that all they said they could do was put us on the delayed flight and put me on a later flight to JFK, which now I miss connection from JFK to Florida and I need a hotel in New York. So my friend and I check in same time with same person, but when I get to JFK I have no luggage and she does. They placed my luggage on the flight to Istanbul the next morning. This was not the service they stated I would get.

✅ Trip Verified | Very poor customer services. On the last flight we were told by ground staff there are not enough meals on board so we wont get any (only in case of leftovers) and we can write a complaint to the airline afterwards. When questioning the crew why we would not get any meal if we have a full price ticket, the board crew reacted very rudely and we received different answers, first as the flight is overbooked and then as we checked in as one of the last passengers (should not matter how many hours before we check as we had a valid full price ticket). At the end we received two meals, but which seemed to be from different passengers who didn't finish or want it, as several items were already missing, and one meal was already opened. However, we did not complain anymore and accepted it. Before landing another crew member came unsolicited to us again and kept arguing with us again in a very rude manner and we should be happy that we received anything and finally she left saying that's not her responsibility. In addition, we were traveling with an infant and did not get offered baby food, while other customers did. When filing a feedback with the airline afterwards, we only got the answer that they investigated but could not find any "meal service irregularities" on the flight and also no improper behavior of crew members (wonder how they investigate that). After some forth and back and only the typical prefabricated customer service answers and even some answers that have nothing to do with my complain (e.g. they said I should have informed the crew members - that was actually my complaint, and in a second answer that I would have to submit a doctors report) not addressing the issue at all, I gave up. It seems nobody is really reading the feedback, they only copy past some generic prefabricated answers. In addition, on the return flight our stroller that we left at the gate was handled without any care. We even saw from the airplane window how the stroller was tossed around while unloading (even ground staff I guess is probably not airline responsibility). The stroller and the basket had scratches all over the place. Even the rain cover that we put over to protect the basket to some extent was destroyed. Not to mention the delays of one hour sitting in the airline waiting for departure with an infant on each of our two flights. Overall, one of the worst flight experiences and one of the most impolite cabin crew. And even booked the more expensive TK ticket, compared to low-cost airlines for example, expecting better service in particular as we were traveling with an infant. But it turned out to be a pretty disappointing experience flying with TK and not any better than a low-cost airline. Not recommend it at all.

✅ Trip Verified | What a wonderful experience with Turkish Airlines! Got to fly their new Business Class on the A350-900, and it was a really comfortable and enjoyable experience. The staff were quite welcoming and warm (though, I must admit, during the flight, it was hard to get their attention, and I don't like using the flight attendant call button). The in-flight entertainment was excellent, lots of choice of movies and music, and there was plenty of space (and privacy) in the new pod to rest as well as work comfortably. The food on TK has consistently been excellent, and this flight was no exception; it was truly a feast on board, with so many courses for the main meal after take off, and a fulfilling breakfast just before landing. A wide variety of options, and a very friendly on-board chef to prepare it for you. The wifi was difficult to connect to on my phone, but worked fine on my laptop (it was free for Business Class and Elite passengers) The cabin was clean and also kept immaculate throughout the flight. The check-in and baggage transfer and delivery on the other end went flawlessly--and the IST lounge was an excellent place to rest during the transit (with lots of food and drink options). I would really recommend Turkish, and the price was quite competitive for flights from Asia to Europe, with good connection times.

✅ Trip Verified | 3 of my 4 flights with Turkish airlines were delayed in this trip and my luggage never appered altough they told me it was onboard. Now they are still looking for my luggage with all my personal things. And it is because I contacted them, thet never did. I almost missed my 2 connections but I run the whole airport, very bad situation. I cannot recognise this company any more.

Not Verified | I flew on Business class on Turkish Airlines for a roundtrip flight to Bali, Indonesia from Montreal Canada with a connection in Istanbul, turkey. The aircrafts were an Airbus A350 and a Boeing 787 which were nice, spacious and seem in a good condition. The seats had plenty of legroom and space to have a pleasant trip specially on long flights but are similar to other major airlines. One issue about the business class seats is that we can't see from the windows because of the seat conception which is inconvenient for a lot of passengers. The flight attendants were not very service oriented and did not seem very friendly. Usually the crew start to take the meal orders before the plane pushes back but on my last leg they did it once the plane was airborne. The crew from and to Bali legs were a bit better. Some of them don't even ask if we needed something else or a drink during the meal service and they took a very long time take the dishes. I had to ask twice to get my drink and another time later for a coffee which was very long to have it. However the food was tasty and good. The in flying entertainment was also good and had many choices of movies and TV shows. The flights were uneventful but pleasant in general besides the crew with the seat that can be turn into a bed with a big screen tv. Overall Turkish airlines has a good product for long haul fights and delicious food.

✅ Trip Verified | Lisbon to Istanbul in economy. Turkish Airlines has a decent hard product but they are being let down by related infrastructure partners and service providers - boarding times are slow, emails hardly get answered and calls to the hotline rarely get connected. Despite all of that, they are one of the few airlines to have a very modern and extensive IFE system on their narrowbody aircraft, and their outreach is unparalleled because they boast the most destinations and connections of any airline at a price that’s hard to beat. Legroom is fairly generous too, sufficient without being luxurious.

Not Verified | Worst customer service ever. Back and forth emails to and from THY with the same generic message. Customer service transferred to another agent to another agent then the phone hangs up on you. This is all for 2 names on a ticket misspelled. This is to write a public review that both fliers are over 67 years old, one passenger with heart issues, both with hypertension and anxiety will have to go through hell on the waiting line, security check, then finally boarding the flight with issues regarding their names.

Not Verified | With first class tickets, the airline is supposed to provide to/from airport transportation. The website is giving error when trying to set up a pick up from home to airport (yes, the distance is under the limit). We've tried calling their support line, which requires sending an email. We have done this process 4 or 5 times, without anyone being able to help with the issue. There is no real support, and they have not been able to help in any way or provide guidance or support. The worst support experience for airline.

Not Verified | Leaving New York 2 hours late horrible service on the plane. Really hot air conditioning. They don't give you water. Really old airplane. Then arrive too late for my connecting flight and they give you an flight the next day without any commodities. Will never fly this airline again and will pay more to fly with other airlines. Never again. Very uncomfortable seats.

Not Verified | Food: not good. Service: not good. Kid friendly: not at all. No recliners or any seats available for long hauls. Airport was full of people sitting on the floors at Istanbul. No separate counters for family check in as mentioned on their website. Entertainment system poor and didn't work on one flight. It was a night flight so most of the time the kids were sleeping but when they woke up, there was nothing to eat. Even after requesting to serve the food at the start of their service it wasn't done. The kids did not eat a bite on a 9-11 hour flight...both ways. I will never suggest Turkish Airlines to anyone travelling anywhere.

Not Verified | The worst experience ever! I got to know that my flight is a code share with Indigo. This made it a hassle with my business class seat, my check-in experience and I was denied lounge access at the star lounge and had to spend 4 hours in an airport. On my journey to India, the first flight from Amsterdam was delayed leading to me missing my flight, and a long day and delay! No compensation, no hotel accommodation.

✅ Trip Verified | We had an average experience with Turkish Airlines on April 22. We were disappointed that we could not upgrade our seats to Business Class. The legroom in the A321 economy seats were very uncomfortable for a 6 hour journey. We tried to reach out to the call centre in Istanbul to request for an upgrade to Business Class as the flight was an overnight flight between Istanbul and Abu Dhabi. Their customer service was quite awful and would likely will not choose to fly with Turkish Airlines again.

✅ Trip Verified | Worst communication. We booked a flight from Dallas to Naples via Istanbul. The first flight was delayed. They told us this ends up with us missing the second flight and being put onto a flight 15 hours later than our booked flight. The second flight was scheduled for 8.25 am, the next day. The airline provided us with a hotel room and dinner in Istanbul, but they didn't provide breakfast. To use the hotel, we had to enter the city and get a visa. Turkish Airlines agent told us to pay visa by ourselves and then submit the receipts to the airline to get reimbursed, and we did. After our trip, I called their customer service, and they told me to submit the receipts through the website Feedback section. I did. Feedback responded and asked for more documents. I sent them the visa pages in the passport and all boarding passes and payment receipts. Feedback responded to me that they closed the case and are not going to reimburse. It looks weird. After getting all they needed, they refused to pay and closed the case. Again, I called customer service, and they put an objection on the case. My question is why they waste customer's time. If the Feedback department is not able to do the reimbursement, why does staff tell the customer to go through Feedback to get reimbursed. If the Feedback is able to reimburse, why do they refuse to pay after asking for more documents. It seems no one knows how to resolve this case. Just wasting our time.

Not Verified | Very bad customer service. I purchased 3 tickets for me and my family at the same reservation, they assigned us all over the plane. Called for assistance, were very rude and unprofessional and problem is not solved unless if we pay extra money to sit next to each other. As a family it’s not about the money tho we already paid top money for the tickets, but it’s about how they treat their customer if u don’t pay. Then we put away from each other father and mother and 2 year old baby.

✅ Trip Verified | Never book and pay for emergency/extra legroom seats in Row 7 on the Airbus 321 aircraft. The seats have no extra legroom and they do not recline. So you pay 50 USD for an inferior seat to the normal free seats. Warning! The so called flagship lounge in Istanbul is like a cheap market food-hall and they only serve wine (self service in hidden areas), it feels like they intentionally hide the wine. Service onboard the plane is fine but at airport IST you feel like you are a nuisance to the surly and moody staff. Not one smile or welcome in two hours connecting there.

✅ Trip Verified | We flew with a family of (5) from SEA-IST-LHR (RT) in business class. The food and beverage service was tiny portions. The crew couldn’t communicate clearly and after serving the food and beverages did not came back to ask for water, tea or coffee. The 11 hr flight from SEA-IST was boring. The internet service was slow. We had a 10 hr layover on our return flight from LHR-SEA and when asked to use their business suite in IST we were told that thy only give room suites if the lay over is less than 9 hrs.

✅ Trip Verified | Original flight IST TO BKK delayed 5 hours, cannot catch connection flight to HKT, had to reroute IST to HKT the next day. Paid for assigned seats but system auto reassignment, but airline refused to refund assign seating fee - this is cheating, rob us! We have 5 people; so we paid a lot for seat assignments. The re route flight on the next day delayed another 2 hours. Flight attendants always push to close the windows, and air con not cold enough - basically push us to sleep, so they don’t have to service. The aircraft is old and not clean - don’t fly this airline, the worst ever.

✅ Trip Verified | They don't allow enough time for passengers to change flights so they end up spending hours at Istanbul Airport. There's no way you can run and catch a flight in 60 minutes, with doing all the security checks. No airport staff available to assist you in fast tracking and definitely no carts that can rush passengers to their terminals. I waited for 6 hours for the next flight; and everyone was clueless what's the boarding gate.

✅ Trip Verified | Ok flight but internet on board is a mission. Beyond me why Turkish wants name, email, password, captcha and in the end it didn't work. Simplify the process, I was willing to pay but in the end resigned myself to reading a book and they lost out on $8.

✅ Trip Verified | Horrible experience! No leg room. They are just trying to make money by cramming every last airplane seat they can into the plane to fit more people. It was terribly uncomfortable, the seat was rigid, the head support flaps didn’t work at all to hold your head in place while sleeping, you can’t extend your legs. It was the worst international flight I’ve had. I will not be using Turkish airlines again.

✅ Trip Verified | After booking and paying extra charges for more leg room the seat allocation went wrong and we ended up seats with no extra leg room. This was on the outbound flight. The inflight staff was nice and polite but were unable to help. The same goes for the call center staff. This happened on the returning flight and there was no help from the people at Turkish Airlines. They either made useless promises or told us the system was down.

✅ Trip Verified | The seats were so congested and they barely had any leg room. The front pockets on the seats were torn so everything would fall down. Twice I had seats where the push back button wasn't working so I could not move my seats a little behind to rest my head. We just got a little decent food once both ways. I asked for coffee, I rang the bell and the attendant came but never came back. My mother asked for coffee once and she got it but we had to call the attendant back because he forgot to give us creamer and sugar. Entertainment wise there wasn't any good collection of movies. I guess since they charge less, you get get cheap service.

✅ Trip Verified | I recently had an extremely disappointing experience with Turkish Airlines, and I feel compelled to share my frustration to caution others about the challenges I faced while trying to resolve a baggage fee issue. My original flight, TK717, was scheduled to fly from Delhi to Istanbul on Mar 30, 2023, at 6:20 AM, before continuing to Dallas and Toronto. Unfortunately, the flight was cancelled due to a technical issue with the fuelling system. Turkish Airlines provided accommodation and rebooked me on a flight via Air India. The problem arose with my additional baggage. I had already paid for an extra bag with Turkish Airlines, but they failed to carry forward this payment to my new flight with Air India. I had to pay for the same additional bag twice. I reached out to Turkish Airlines for a refund and compensation, but they directed me to Air Canada, claiming it was a codeshare flight operated by Air Canada. However, this is not true, as the flight I am talking about, TK717, was operated by Turkish Airlines. I have tried to communicate with Turkish Airlines multiple times, providing them with the correct information, but they keep diverting responsibility and have not resolved my issue. It is incredibly frustrating and disappointing to be treated this way by an airline I had trusted. Based on my experience, I give Turkish Airlines 1 star out of 5. Their customer service has been extremely unhelpful, and their inability to address a simple issue has left me feeling undervalued and frustrated. I sincerely hope no one else has to go through such an ordeal with Turkish Airlines.

✅ Trip Verified | I flew from Frankfurt to Istanbul, and I had an option of one night stay in Istanbul. I went to customer service desk after going through customs and getting a visa. I claimed to get a hotel as I did want to continue my journey to Saudi Arabia, and I was feeling nauseous. I spoke with Turkish Airlines agent, she told me she has a later flight, then the manager came telling me that they have a hospital upstairs.

Not Verified | My flight was very good, very smooth landing - it was via Istanbul which is a beautiful airport. The A320-200 seats annoyed me α bit not a lot of legroom no IFE but the B737-800 or B737-900Er is the complete opposite. The B737- MAX 8 and MAX 9 they're too good

✅ Trip Verified | I checked in at Frankfurt Turkish Airlines counter with no problem and easy check in and received both boarding passes (first flight and connecting flight both Turkish Airlines). Good flight to Istanbul. But at Istanbul when I went to the gate for my second Turkish flight, the employee tell me my carry on is overweight and demanded 36 EUR. I explained that I checked in at Frankfurt and there was no issue on weight and how could the carryon suddenly be overweight. I only had an hour to get to my connection and of course did not have time to even go to a store to buy anything it was the same carry on as in Frankfurt. Unprofessional and I will not fly with Turkish again. They got 36 EUR extra but lost a customer.

✅ Trip Verified | When booking my flight, I originally had a 4 hour layover, but Turkish Airlines asked if I wanted to extend my layover to 20 hours and participate in the Istanbul Stopover program, where they provide free hotels to travellers with layovers over 12 hours. Over a month before traveling, I sent in the request for the stopover (which only needed to be submitted 72 hours before departure). I was sent a hotel voucher for the wrong date and name, so I emailed back to correct it. The Turkish team did not respond to my 5 emails over the course of a month to correct it. When I got to my layover in Istanbul, I assumed that if I explained this and showed the emails, I could get a hotel or some compensation. Their reason for not allowing my stopover was that there was another flight from Athens to Istanbul the next day that I could have taken and had a four hour layover. I called customer service who made me submit an urgent ticket that would be resolved within a few hours. My ticket was not resolved and I had to sit in the airport with no apology or compensation.

Not Verified | Our flight out of Bangkok demonstrates that this airline can be quite good: the food was very good & plentiful and tasty. The staff on board was very friendly and efficient. Unfortunately the plane was so old, outdated and the business class experience was very disappointing. The flight Istanbul to Marrakech was much worse normally this route is serviced by 737/800 that are quite new and nice. We were very unlucky to fly on a 12 year old A321. Business class was more than mediocre to make things worse the staff on board was really awful. If I’m sure to fly on their newer planes I might give them another chance if the price of the ticket is reasonable.

✅ Trip Verified | The initial travel experience was as expected for flying economy on 3 hour flights. On landing they had lost my baggage (2 items) i traveled with a co worker and his arrived as scheduled and there was more than adequate time between connections. It took over 48 hours for my bags to be located and during this time i received no answer on telephone or email or online chat. when my bags arrived the suitcase was damaged. I submitted a case through there website and they concluded it was caused by the baggage carousel. I had to collect the baggage at my expense, this is all over 2 weeks ago and I still haven't received any compensation and and completely missing any contact with the airline customer service.

✅ Trip Verified | We were loyal Turkish Airlines fliers for many years until this experience. Our saga started when we purchased 4 business class segments for my wife and my honeymoon in February 2022 for almost $8K. Due to Covid, we tried to change them over the course of the next year. This airline has arbitrary change fees that are not listed anywhere on their website. They are allowed to quote you whatever fees they would like at the time of the change request. As such, we were told that our new tickets would need to be roughly $5600 to qualify for the change, with an additional $600 per ticket change fees, so $9k in total for a $5600 flight. We agreed, but disputed the change fee with Amex. Amex found in our favor for $600, issuing the credit and we looked forward to our honeymoon. Fast forward, we arrived to the gate in February 2023 for our new flight and were told for the first time that our tickets were *suspended* and that we no longer had tickets. After speaking to ticketing agents and phone agents, both of which said there was nothing they could do (more on this later) we finally were able to speak to the Newark sales manager who was highly unprofessional and unhelpful, trying to convince us that we were not owed anything and essentially "too bad". In the end, we were forced to purchase last minute economy tickets for almost $4K with a one way upgrade for $2500, as we did not want to jeopardize our hotel reservation and ruin our honeymoon further. Over the course of the next 2 weeks, like many here, we emailed the feedback form many times (as others noted, this airline's phone personnel have no authority to make any financial decisions and all must be done via online feedback forms). We received many unhelpful responses, refusing to give us any compensation or help us in any way. All references were made to speak to "our bank." Finally, we decided to upgrade our economy leg home for another $2500 and take this matter up when we got home. In the end, we paid about $8600 just to have to pay another $8.5K and fly in two 8 hour economy segments versus the 4 business segments we originally purchased. I'm sure that in the meantime, Turkish resold our original seats last minute for much higher than the original $8k we paid 5 months before the flight. In short, this was the worst travel experience of our lives and showed clearly the unethical business practices of this airline. 1) They will suspend your tickets without notice, forcing customers to purchase last minute segments at the gate. There are numerous other cases here of flier having their tickets arbitrarily suspended. 2) You will not be able to make changes, receive refunds or do any customer service action of any value through the phone with them. You will be forced to use an antiquated online "feedback form" that does not even track your previous correspondence. There are no personnel in any airport, including in Istanbul that have the authority to issue flight changes, credits or refunds. 3) They do not have a clear change fee policy. If you need to change your flight, be prepared to spend months trying to communicate with them on the aforementioned form and in the end they can quote you any amount, you're on your own.

✅ Trip Verified | We had a flight ticket issued by Turkish Airlines with one connection in Istanbul. Because of the delay of the 1st flight, we missed the 2nd one (whereas we reached the boarding gate 10mn before departure time!). However, the delay was known before the take off and increased during the flight. And none of the crew members was able to give us information. The 2nd did not to wait for us whereas we could have caught the flight if the gate was still open 10 minutes before the departure time. Anyway, after this missed connection, we were sent to 3 different desks during more than 2 hours to get through our missed flight: transfer desk, ticket sales and hotel desk. We got poor information and no one from Turkish Airlines apologized. In the end, we finally got a flight for the next day (24 hours later) and a hotel in Istanbul. We sent a complain and refund request to Turkish Airlines to get compensation and Turkish Airlines rejected all requests.

Not Verified | I highly appreciate the ground handling team in Istanbul for making sure my suitcases made it to Budapest. We were luckier than others whose suitcases were stuck in Istanbul. When I boarded the aircraft I saw others carry-ons being transferred to the cargo hold, and I have seen complaints about that too. I was super lucky to have had a 100% hassle-free experience with Turkish Airlines.

Not Verified | Honestly one of the worst airline I’ve flown compared to price. All absolutely all my flights have been delayed or canceled. But if it was only about that… the service is non existent, staff is rude and petty. You really feel like a walking wallet. There was barely any organization at any stage. My flight from BCN to IST has first been delayed by 4 hours before being canceled. And the flight the company gave me on the next day has been delayed by 3 hours. And I’m not talking about the hotel being 1 hour from BCN airport. Nor the 3 hours needed before getting voucher for the food an hotel (food : a closed restaurant). I highly highly recommend to fly with any company OTHER then Turkish Airline.

✅ Trip Verified | Turkish Airkines still does have real business class seats on European flights; boarding in Istanbul was a rush. A non alcoholic welcome aboard drink was offered, however my food in business class was sub par ; extremely dry chicken with some rice. The wines and the alcoholic drinks were extremely basic. It was an afternoon flight however FA found it appropriate to dimm the cabin lights until 15 minutes before landing. I do not like to travel during daytime in a darkened cabin. The FA doing the business section were extremely friendly. I will not chose this airline anymore.

✅ Trip Verified | Their marketing is great but in reality the service is horrible. The airline lost my baggage at Istanbul airport during transfer. The customer service was incapable of giving any information and was rude and not willing to help. Since then the my claim to refund expenses due to lost baggage get ignored. Neither several phone calls with the service hotline or messages of the lost baggage tracking system help. My request got terminated. Moreover, on the same trip on the way back, the flight was overbooked and I had to take a 4h later flight. Hence I am entitled to a compensation of 200EUR. I got a form which states that and was told to submit that online over the feedback from. This has since been ignored and again calling the hotline and reissuing the request still did not help to get any response by Turkish Airlines since 4 weeks.

✅ Trip Verified | Boarding started with a delay of 50 minutes because the plane did arrive late however this was less as the delay for boarding. Rather old plane, 2 2 2 configuration in business class, after a welcome drink a not so great breakfast was served in 2 services. FAS were friendly after the meal the cabin was darkened despite this was a flight that - with the delay left at 9.30 am - nearly the entire flight with dimmed lights. No second service for drinks, several connecting flights were announced, others not. I will not chose that company again.

✅ Trip Verified | Food on the Bishkek to Istanbul leg was woeful. It was an awful sort of mini ham and cheese sandwich. Food on the much shorter Istanbul to Amsterdam route was delicious however with chicken in a sort of yoghurt sauce. Crew on both legs were friendly. IFE is disappointing on Turkish. It's a bit annoying having to board past Business who are already enjoying their orange juices and canapes!

✅ Trip Verified | Easy to search and book a ticket. The flight crew were kind enough, nothing out of the usual but attentive and kind when asking for extra items or drinks etc. Economy window seats were fine even for someone fairly tall as me (190cm / 6.3”). Flights were on time. Every time they rescheduled a flight I lost my seat booking I paid extra for and I had to get in contact with Turkish customer service. I have on record 40 calls and 9 feedback forms filled in with the simple request to have the seat or similar seat I paid extra for. I first got denied boarding because the gate staff at Edinburgh airport was not familiar with my passport nationality telling me sthat I’m unable to board the plane without a pre-approved visa for Singapore. When in reality, you simply fill in the SG arrival pass and you are good to go. Which I explained and told her exactly where she could find this information. I turned to the other gate agent and showed my passport and let me on the flight. While on my trip I had my trip rescheduled twice and I spotted something different with my flight. It seemed like my flight had been split up into two single journeys instead of a connecting one. Which would mean I had to check out my luggage and check it in again during my transfer. So I call their agents asking to confirm if this is the case and to double check if my tickets are still connecting. First one said bit to quickly, yes everything is fine with your tickets no worry. I message their facebook page to ask the same question with more details, they say it’s no issue and they tickets are connected. I felt something did not look right so I called again to their customer support and this time the agent told right away. Yes they are separate and we will right away go ahead and connect them again. Once and never again.

✅ Trip Verified | TK is fabulous on the ground, outstanding inflight with professional cabin service and best food in the airline industry, and 1gb free wifi is amazing. Unfortunately all of that is wasted by the fact that they fly old, outdated equipment with old, outdated 2-2-2 configuration with zero privacy from your seatmate and people crawling over you or you crawling over them to get to aisle unless you are on the center section. It's a shocker that TK hasn't remotely kept up with their competition in this regard. It's like flying business class in the 1990s. Power ports in inaccessible locations rarely work, seat controls inadequate. So instead of a review of 10/10 I'd love to give, it gets knocked down to 5/10 as a result of all of this. I would not use TK in this configuration unless there was no other choice or the price was very cheap. They desperately need a refresh of this old livery or just new planes. All four of my flights were old A330s that didn't even have privacy screens between seats. What are they thinking?

✅ Trip Verified | I found Turkish Airlines to be excellent. The service on all 4 sectors (LHR- IST- JNB return) was really fantastic. The food was great and very tasty and the cabin crew were kind, caring and very helpful. I think there service is much better than Emirates. The inflight entertainment is excellent too. My mother needed assistance and she was looked after. I cannot fault Turkish Airlines in any way. The A350 aircraft is really comfortable however the A330 is a little cramped this us why I give a 9 instead of a 10

✅ Trip Verified | I had in the past lots of good experiences. I liked the airline and promoted for them. Unfortunately, three times from last year until now I was hopeful they will get back on track and serve their customers. But that is not the case. I might be really expectant. Ask around before purchasing any ticket from this company. I should not forget to mention, nowadays they charge for everything. Have a look into that. Lower you expectations or don't buy any ticket from them. I am sure this is the last time for me at least. The overall experience has decreased drastically.

✅ Trip Verified | I regret that I chose this airlines. Their employees so rude and irresponsible. They have no respect for customers and treating customers very bad. I will never travel with them again.

Not Verified | Do not buy tickets for this airline, it is a scam. They offer stops of 17, 15 hours in Istanbul and say that they take care of the accommodation in a hotel, if the stop is more than 12 hours. When you arrive in Istanbul, they tell you that it is not appropriate, because in their system they can see that there was a flight with fewer hours available, an option that was not offered to the user, but that serves to deny the hotel. The office was full of people complaining.

✅ Trip Verified | I had the worst experience with Turkish Airlines yesterday as my first flight was delayed by 35min (according Turkish staff), and a promise was made by them: that Istanbul was contacted previously and all the connecting flights will be waiting. In reality there was a 1.5 hours delay for a 2 hours long flight, meaning I missed the connection in Istanbul only with 10 minutes. The connecting flight was still there therefore it would take only a little organization and 10 minutes to 5-6 people from our flight to reach it. The flight staff didn’t have any information about our connection before we landed. On arriving in Istanbul, there was no apology or direction of what to do, actually the staff was extremely rude! There was no food or drink offered, just a new boarding pass and deal with the consequences. No phone call was offered to reorganize our trip, just promises the hotel will provide it. Of course the hotel didn’t do such thing. I know that delays happens but real customer support, correct and valid information or some kindness would make it easier. It’s not a service worthy of a so called “quality airline” and please don’t call it customer care point if you don’t care at all.

✅ Trip Verified | My luggage was left in Newark and didn't get it 2 days after New Year and 5 days after I arrived. The contents were New Year presents to my family. It was difficult to touch base with their office in Manila. The baggage services from dnata helped me a lot and asked them to please tell the person in charge of lost baggage in Turkish Airlines to communicate with me. When I applied for a refund for my expenses to collect the luggage, I was told that they only allow 21 days to do this upon receipt of the item. I would like to remind Turkish Airlines that people travel for different reasons and mine was to spend time with my 87 year old mother. Do you think I have the time to read the fine print of their carriage rules? Nobody from their office informed me of this when I filed a complaint about my luggage. I would think twice about flying with Turkish Airlines again.

✅ Trip Verified | This is the worst airline, poor customer service. Do not waste your time and money to travel using this airline. My luggage lost in Istanbul and very hard to track this. Poor communication and do not understand simple English.

✅ Trip Verified | My flight was cancelled but Turkish Airlines did not refund my money yet. The ticket sales office at Budapest airport suggested to write an email as they are just a sales office. The phone no. of (closed) hungarian office cannot be reached. After 20 emails, 7 formal feedback requests on int site and 8 calls with int customer representatives still 0 update. Worst airline I came across.

✅ Trip Verified | Very bad experience with Turkish Airlines. I initially booked a return flight on the 7th of January 2023 from Hong Kong to Paris with a 4 hours transfer in Istanbul. With no apparent reason, they decide to move the Hong Kong - Istanbul flight to the 6th of January, which means now I have a 29 hours transfer instead of 4 hours. I tried to ask for compensation, but did not get a single cent. At the phone and by e-mail they either send me to my agency where I bought the tickets or they give me conventional, pre-made excuses. At their airport stand they send me to a Turkish Airlines agency, at the Turkish Airlines agency they send me to their central offices in Taksim. So in conclusion, I had to pay upwards of 150 euros (hotel + taxis + meals) from my own pocket and waste a full day at a place where I did not intend to be and loose one day at my initial destination.

✅ Trip Verified |  Departure around 17.00, the meal as show on ticket consisted of 1 m bun and water. The connecting flight was delayed, another 3,5 hours, same story: 1 small bun and water. Pushed the flight attendants button: they came to shut it off and no No onboard entertainment. Very poor quality of service. Never ever again, that's for sure

✅ Trip Verified | My outbound flight was delayed by a couple of hours in Manchester, and I missed the connection in Istanbul. On arriving in Istanbul, there was no apology or direction of what to do, I was stuck in the airport for almost 6 hours. There was no food or drink offered, no accommodation, just a new boarding pass. Having sat in an uncomfortable chair for the delay and waiting for the first flight out in the morning, my flight took off and arrived in Kayseri. I had a bad feeling at the luggage collection and just knew my bad luck was to continue. No sign of my luggage and the conveyor belt stopped. I was told to go to another location of the airport as my luggage was there. On arriving, I was told my luggage was still in Manchester and had not been loaded to my original flight. I registered my contact details and was given a reference number and number on Whatsapp. I was told my luggage would be there the next day. One night without my luggage wasn't ideal but manageable. The next day I whatsapped the number, which was Kayseri airport, not Turkish Airlines and they said it had not arrived and to contact the airline. I had to call an international number, costing me money each time, to get information on where my bag was. I was told later that day it would arrive. I got no call and followed up that day, no luggage. I was in Kayseri for 4 days and my luggage didn't arrive there at any point. 4 days without my own clothes, toiletries, shoes, etc. Each day, I received no communication from the airline and had to call them, at a cost, to see where it was. They had no idea and couldn't tell me where it was or when it would arrive. I had to go shopping on Day 3, to buy new underwear, clothes and shoes, as I could not wear the same clothes the whole time. The airline said keep all receipts for costs associated with this and I would be compensated. My luggage finally arrived in Istanbul airport, when I left Kayseri after 4 days and 4 nights without my luggage. It cost me over $200 to buy new clothes, taxis, phone costs, etc. It ruined the 4 days in Kapadokya. On returning home, I tried to get compensation for the lost luggage, which has been a nightmare. They did compensate me for the delay, per EU rules, however they will not meet my costs for the delayed luggage, not even paying me enough to buy new clothes and essential items. They were responsible for ruining my holiday to Kapadokya, yet they will not compensate me for these 4 days, let alone meet the essential costs. No apology, no responsibility, just automated answers about how they love treating their customers as a priority and look forward to welcoming me again. I would avoid TK if there is another option, their customer service is severely lacking, they have no care for customers who want to enjoy Turkey and boost tourism.

Not Verified | So far, I have never had such a bad experience as with Turkish Airlines. Generally speaking, the flight staff on the plane are friendly, but that is the only positive thing about this airline. In my example, the flight was already rebooked on the outward flight because of Turkish Airlines. The situation continued on the return flight, when they once again rebooked the return flight two weeks in advance at inhuman times with eternal delays. As if that wasn't enough, they cancelled this already rebooked inhumane flight 10 hours before departure. Turkish Airlines only needed a short email to cancel without any possible contacts or other options. At the airport, the fun really started. Seeing that the flight was still available and that more and more people with the same problem were piling up, Turkish Airlines still didn't have enough reason to act. 10 minutes before the end of check-in, they were content to calmly do something. However, without success and above all without compensation or even an "apology". Service and decency are probably not even present at this airline.

✅ Trip Verified | Great customer service, best airline - love their service, always use them for my overseas travel needs, they always work with us in case we have any problems, highly recommend them.

Not Verified | Our booking request was cancelled with no explanation at the last minute as we were already near airport and we were told to find a new booking. They offered only a money refund and no compensation for accommodation or other flight. And the refund only after 30 days! So how we can book another flight?

✅ Trip Verified | Flight TK54 delayed for 4.5 hours. Info counter staff nearby gate F1 told flight TK 54 no delaying and go to gate D15 asap which end up was wrong info. Info counter staff nearby gate D1 (being directed wrongly to gate D15) told can get rest and coffee + snacks at Denied Boarding Room not far from gate D1. Staff at denied boarding room told ‘turn left two times and go to Care Point from gate D1 - should turn right! After cruising the whole airport I finally stop in front of info counter not far away from Center Big Screen of Duty Free Area and ask for Care Point location but rudely shouted at by counter staff. When finally came to new boarding time (after 4.5 hours), the staff told flight overbooked and needed 11 pax to be offloaded.

✅ Trip Verified | The worst experience I have ever had! The app is horrible and faulty, I could never get my miles and smiles rewards number to work and no one to help me, they lost my luggage and the phone number given to me did not work. After many calls the rep on the phone said they couldn't help me and the system was not updated. They rerouted my flight and never gave me a ticket to my destination and I had to pay for an additional ticket from a different airline. Again the customer service agent in Istanbul told me he did not know what to do, and told me to call a number in the USA that didn't work. The seating arrangements were messed up with multiple people having the same seats. Not one person who works for this airline could ever give me any information. All the answers were answered with "I don't know". I still don't have my bag after they said they found it and would send me a tracking number.

✅ Trip Verified | I must say, there cannot be a WORSE airline than Turkish airlines. The customer service is absolutely, ridiculously horrible, and they have no clue as to how to handle any sort of claim whatsoever. I made a reservation last February in 2022, and had to cancel it in a couple of days. They said they couldn’t give me a refund which is OK because it was non-refundable fare. However, they said I would get an airline credit for $813 which I could use towards a ticket in the future. - Provided I made my reservation by Feb 23, 2023. The travel date could be for a future date AFTER Feb 23, 2023 as stated by the reservation agent - I could use the credit for ANY destination in the world within their network (again not true, it had to be the same route) However, I tried to make a reservation in December 2022 and now they tell me that there is a change fee of $270. Which was not communicated to me. Also, they said that I have to travel AND RETURN by Feb 23, 2023 which was not communicated to me. Finally, I opened up a ticket and after hundreds of calls back-and-forth with imbeciles operating the phones at Turkish airlines. Not a single responsible person manager could relate to the case and do the right thing. I recommend do not travel this airline if you want to keep your sanity and your money!

✅ Trip Verified | 1. My original flight was from SFO to BOM via IST and I caught covid 1 day before the flight. I called Turkish airlines multiple times to let them know if the same and that I needed to change my reservation. They told me to submit a feedback and after waiting for over a month and over 100 calls to Turkish Airlines, I never got the flight re-scheduled not I got full refund through them. Turkish Airlines website says that they offer full refund due to COVID. I had initially uploaded all the documentation (PCR tests, Passports, etc.,) 2. I eventually made another flight reservation through TK website and at the destination my bags were lost by Turkish Airlines. My bags were checked through to the destination. I received my bags after several phone calls to BOM airport and more than 24 hours later. I received $0 as compensation from Turkish Airlines. 3. I had flown business class throughout and TK, as part of miles&smiles only gave me economy miles. When I submitted another feedback form to claim miles for my business class paid upgrades, they denied and said they only give miles for the original paid ticket. I wouldn't recommend flying with them. They have bad customer service.

✅ Trip Verified | Booked FRA-IST-NBO. Delayed out of FRA with no explanation. Cabin crew could offer no explanation on my onward connection other than that the connection was on the screen in the cabin. They didn't even know what gate we would arrive on and refused to ask the captain. After arriving in IST 30 mins late we spent 20 minutes taxiing to the gate. No assistance at the gate for all transferring passengers. With 20 mins before the onward flight it is futile to try to make the connecting gate. Totally unsuitable for a hub operation unless you got a day to walk to your next gate. Made it to the TK service center and they offered a hotel and rebooking on the same flight to NBO the next day. I was not spending 24hrs in an Istanbul hotel so opted for the IST-DXB-NBO connection. Again a delayed 15 min departure from IST to DXB and although transfer time in DXB was 90 minutes i had to hurry to transfer between terminals. Made it to NBO at 1330 local, 10 hours later than the original flight. Overall poor inflight product and service from Turkish Airlines, both on the ground as Inflight. The only thing that did go right is that they managed to get my bag on the same flights as i was on.

✅ Trip Verified | Terrible experience. Started with a very poor check-in experience using their appp, and wouldn't progress past the seat selection stage where it kept glitching so I had to do it on my laptop instead, and then the app wouldn't show the boarding passes. Then, at the gate despite an announcement saying boarding would be by seat number, it was simply a free-for-all and the staff didn't even try to order things. I was in the middle passengers to board the aircraft. As I was at the end of the tunnel just about to get on the plane, the airport staff brought down passengers with mobility issues or requiring assistance. Myself and another passenger stood aside as asked (and as you should do) to await these passengers being boarded. Turns out that was a big mistake - several other passengers pushed past us (and those with mobility issues), which is relevant later. When finally aboard, it was clear that the flight was overbooked as noone could find anywhere to put their bags and the queue in the aisle was very long and slow. The passengers who had shoved past were getting their bags slotted into the last remaining spaces by crew. I also noted one gentleman who had severe mobility issues and who had been brought to the aircraft by wheelchair being asked to move seats by a crew member and struggling to do so with no assistance. Then I was told that my bag would need to be put in the hold. I tried to protest, explaining that I had intentionally travelled long-haul with hand luggage only to avoid these waits at the carousel and potential delays and missed connections, and had had recent terrible experiences with this, but the crew were entirely unhelpful and just chucked lots of our bags in the hold. These are all people who boarded around the middle of the cohort, so I can only imagine how many bags were relegated to hold in total. There were no reminders from staff to remove important or disallowed items from bags before they were taken to the hold - hopefully noone left their passports in there! This was all followed up by one of the most uncomfortable seat experiences of my life - and that's coming from someone who can sleep pretty much anywhere. There was barely any legroom, the seats weren't particularly comfy and as soon as the person in front reclined even slightly the screen was practically in your face. Arm rests also in an odd position. No USB or other charging points which is quite unusual these days. Not woken for my meal, so didn't have anything, and was only lucky to catch someone's eye long enough to get a drink. I flew with Turkish Airlines a few years ago (LHR-HK via IST) and actually had a very nice experience, but they have definitely gone down the pan since then with none of the nice touches. Would absolutely pay more to avoid flying with this airline in future.

✅ Trip Verified | The customer service is terrible, they communicate with you via feedback, that's not helpful when you are rushing. They canceled the flight, we were promised our Uber fees would be reimbursed at the airport, but no one reimbursed it. I reached out and I was promised I would get it in miles, but I haven't gotten a dime back. I wish they never canceled Moscow flight, I would never use Turkish airlines otherwise.

Not Verified | Had and amazing flight with Turkish Airlines on a one way ticket from Antalya via Istanbul to London. Flight was late leaving Antalya to Istanbul but made up time to get my connection to London. Full flight from Istanbul to London where the crew perform well and was calm and professional. Nice food in economy which I ask for seconds. Enjoyable smooth flight and landed in London Heathrow bang on time. Wish I had more time to explore Istanbul new airport. Will definitely fly Turkish Airlines again.

✅ Trip Verified | It was the worst experience that I ever had. I bought 3 tickets for myself, my wife and my 19 month old son since we need extra room when we are flying. We flew from Los Angeles to Tashkent via Istanbul and back from Tashkent to Los Angeles after spending 2 weeks in Tashkent with 3 days stop in Istanbul. We really liked Istanbul and it's touristic attractions. We bought tickets via Expedia and I paid full price for my son's ticket. When checking in in Istanbul TK representatives told us that we have to buy new ticket for our son since the one we bought was a child ticket, but it has to be a baby ticket as our son is under 2 years old. They told us that on previous 3 hops TK made a mistake allowing our baby onboard and they sent us to to a ticket office where I got charged an additional 130 USD for a new ticket for our son. It's the kind of Turkish Bazar experience you get when you deal with TK. It was a very stressful situation for our family as we were almost late to our flight to LA. I was very angry and was not able to sleep during our flight to LA. It's a completely different experience with Turkish Airlines in other countries as in Tashkent/Uzbekistan and Los Angeles their representatives are more customer focused. 3 years ago I had another bad experience with Turkish Airlines in Istanbul when TK oversold tickets to our flight to Los Angeles. They push people who bought tickets in advance with cheaper rates to stay and chose a different flight making a priority for those who paid higher buying tickets closer to departure date. That creates a stressful experience for the passengers since they don't have seats on their boarding passes. They first push you that you don't have seat available and later gamble proposing bonuses to passengers to abandon a flight and you have to stand firm to take your flight. Somebody agrees at the end to abandon a flight. Our Turkish Airlines experience was so bad that it spoilt our impression about our vacation in Turkey. We would try to avoid this airline and country in overall for upcoming vacations.

✅ Trip Verified | Because of covid and the fare I paid, my expectations were low. However, it ended up being one of the best experiences, the other one being with Swiss Airlines over a decade ago. The food did not give me the indigestion I usually have with airlines food. It was fast and expeditiously served without the personnel being rude, dismissive, or in a hurry. Some bad turbulences were well handled. People may think that there isn't much an airline can do about turbulences, however, I have flown a lot in this lifetime. If you pay attention, there is actually a lot that can be done. I have been on many flights where I expected something like the felt slippers to be provided. Feet can start hurting and aching when stuck in hard shoes for 10+ hours. Nothing was ever provided. Restrooms were very clean. I have paid more for tickets for shorter flights on hyped airlines where strangely it wasn't feasible to keep the restrooms clean. Customer service, on the phone as well as at check-in at the airport was very professional, meaning detailed and efficient without making me feel that they are forced to serve me because I paid for the ticket or because they have security regulations to follow.

✅ Trip Verified | Took TK from Manila to Ankara via Istanbul in Business Class with A350. I used to fly the same route with Boing 777. Both are good planes but A350 has a better concept for Privacy I guess the families with children may prefer Boing 777. Departed on time received good service and good food. Wi fi was excellent. It seems like There is some additional investment on cabin crew. This time I found them much better, well trained and service oriented. Istanbul to Ankara it was Boeing 777 which was unusual and Business class had 60 to 65% occupancy. This flight was probably the worst domestic flight experience I have ever had. Crew was so noisy talking to each other and using the trolleys to serve the meals. On the way back from Istanbul we had approximately 40 min late departure due to connecting flights and it was also a nice flight

✅ Trip Verified | I flew together with my girlfriend, our flight was delayed for more than 4 hours. Passenger rights regulation EC261/2004 states a compensation of 600 euros per ticket. Turkish airlines, starting offering 25.000 miles. They don't need to offer anything as the regulation states clearly the compensation. I complained and they offer more miles, then I complained again and they offer more miles again when I clearly stated that I don't want their miles. Be careful with this airline, they don't respect the passenger right, rights which can be download also from their website. Further more, according to their own rules, for a delay of more than 3 hours, you have the right to have a cold/hot drink, a snack and a meal. When I asked for it at their desk at the airport, they said that as the flight was delayed for less than 5 hours, I have to ask for these at the boarding gate, gate that would be shown 4 hours later. Finally at the gate they offer a bottle of water at room temperature, nor cold nor hot and a disgusting looking sandwich that of course we didn't take.

Not Verified | Preserve your sanity and AVOID this airline. I purchased my tickets 3 months in advance, and they have cancelled several legs of my itinerary four times so far. I believe they overbooked and kicked me off the flight because they were able to sell my tickets at a higher price to someone else. They provided no explanation but simply that the flight has been cancelled. It is a nightmare to rebook. Their system is set up to make you frustrated so that you cancel the flight, and rebook at a higher price. They have other flights available that they will not give to you saying your class (Economy/Business A B C Z I) do not match. Shouldn't they accommodate the customers to their best since it is Turkish Airline's fault? Right before our vacation, it turned into a nightmare. So much stress because of their unprofessionalism. Do yourself a favor and avoid Turkish Airlines. It is not worth the stress.