Turkish Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2565 reviews
4/10
4 star Skytrax Rating
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Turkish Airlines customer review

(United States)

I travelled along with my Wife from Istanbul to New Delhi on 17th Sep TK 716. While booking the tickets I was assured by the travel agent that the plane would have the full bed facility in business class and that the plane would be A330-300. When I boarded the plane: The Entertainment System was not working. The reading lights could not be switched off with the result that the cabin crew used masking tapes to cover the light. The electronic switches to adjust the seats were not working it was worse than economy class where one can at least recline the seats. The Flight Purser remarked that the airlines have two similar such planes and they always have problems on these planes and this was a last minute change. I will strongly keep away from TKY.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(Australia)

We flew economy from Bangkok to HCMC (Saigon). The cabin was the dirtiest I've encountered. When I opened the tray table there was vegetable matter there gravy had dripped down the seat as well as what looked like cola. The floor hadn't been cleaned as there were food scraps along the floor mounts. No IFE at all. Food was a dismal chicken and cheese sandwich and a slice of cake. One of the exit lamps was playing up so the attendant whacked it with her hand - to no avail. Cabin crew were inattentive and appeared bored. This flight originated in Istanbul and flew to HCMC via Bangkok. Perhaps the crew didn't change in BKK? The plane was an older 777-300 and the seats looked like they needed a good scrub. By comparison the business class seats looked good. It beats me how this airline has won 'Best European Airlines' 3 years running.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Turkish Airlines customer review

(Switzerland)

IST to JNB and return. On both legs the business class was disappointing. The best part was the seat: the flight attendants lacked warmth and appeared overwhelmed despite there being so many of them. The food on the inbound leg was especially poor. IFE malfunctioned and had to be rebooted several times. One of the flight attendants spilled wine on me and then told me it was my fault. Never again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Turkish Airlines customer review

(Uganda)

Entebbe-Istanbul-New York JFK. All fights were good the check-in was professional and fast bag was overweight by 5kg and nothing said. Food was good good Turkish wine in glass bottles legroom on the 737 to Istanbul excellent not so great to JFK on the 777 good entertainment selection free wifi onboard the 777 plane on boarding was filthy when in Istanbul to JFK it really let the experience down to see this rubbish on the floor and not vacuumed. Attendants were pleasant but not smiling Turkish people are very kind its a shame it does not come across on most of the staff. I found the ground staff in Istanbul all excellent and efficient. I fly with Turkish a few times a year and will continue to do so.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(Luxembourg)

Flight from Jakarta to Istanbul and on to Luxembourg in Economy. Good seats and service; very full flights but good service from stewards on the long-haul section. Child meals were suitable and served quickly with no problems and inflight entertainment kept them happy. Good selection of toys also helped. I enjoyed Efes beer and a good beef main course with rice. Overall a quality experience and made the long flight relatively painless. Will fly again within Europe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Turkish Airlines customer review

(Hungary)

Flew TK071 HKG-IST on 29/08/2013. There was a delay of 30 mins or so no explanation from crews. Inflight entertainment and the food was superb. However the cabin crew were so unfriendly and they disappeared after the first service. No water or beverages offering during the flight until next service (breakfast) 2.5 hours before landing. I won't be travelling with Turkish Airlines until they improve their customer service.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(United States)

My first TK A330-300 trip my first Y experience on TK for a long time. The plane was full. I have never seen speciality meals delivered through the same door the pax were boarding very unprofessional. FA asking the gate agents to check some luggage (gate check) they had no idea how to deal with it. I have never seen giant garbage bags piled up at the doors during the flight as if there was no place to store it. Never seen one of the chefs coming off from his rest in a t-shirt carrying his uniform in his hand. It was chaotic for the whole flight constant shuttling of food trays bags drinks back and forth. Slow inattentive service. Good luck to the cleaning crew to turn it around on time. On the plus side most of the front lavatories were larger than I'm used to Thanks to the inflight entertainment iphone and my noise cancelling headphones I was happy. The Y seats were not comfortable for me for the 10.40 hrs flight. I hope I never have to do that again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Turkish Airlines customer review

(Germany)

My wife and I had a Business Class trip from Istanbul to Hamburg on 9th September. My seat was 01D. The backrest kept moving in rest position and could only be brought back manually after 5 min. The safety belt with the lock was twisted by 180 degrees and could not be refitted on the plane. The stewardess just told me to take another seat. The luggage marked with the priority label arrived on the conveyor belt approx after 50% of all suitcases. These small faults shows me that this Airline is not consistent in the quality of their technical standards. After this trip I asked myself how this Airline deals with bigger technical problems. I cannot recommend it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
na

Turkish Airlines customer review

(United Kingdom)

The return flight was overbooked hence they put us on a flight 7 hours later. They promised food vouchers but we never got them so ended up buying our own thing. When we were given boarding passes 2 out of 3 of them were hand written which was refused by the immigration officer after 1 hour of queuing. Had to go back to the airline desk and staff behaved as if it was our fault. when they issued printed boarding passes now they changed our seats to the back of the plane! When we eventually boarded the crew again shifted us to other seats. Offered a meal but they only had beef! I asked for a child pack and they did not have that either. Then I asked for a pillow / blanket for my baby which I was refused and stated that there were none.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Turkish Airlines customer review

(United Kingdom)

London to Istanbul 16/08/13 flight TK1980. 2 out of my last 3 flights were delayed. One for 6 hrs on a 3.5 hrs flight and another 1.15 hrs on 50 min flight. There is lack of information and communication from ground staff and poor customer relations. I find food to be average. Never had any problems with cabin crew as they are very professional. I think Turkish Airlines expanded its fleet and destinations too much too soon and now cannot manage it properly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money N/A
no