Turkish Airlines

✅ Trip Verified | We had an average experience with Turkish Airlines on April 22. We were disappointed that we could not upgrade our seats to Business Class. The legroom in the A321 economy seats were very uncomfortable for a 6 hour journey. We tried to reach out to the call centre in Istanbul to request for an upgrade to Business Class as the flight was an overnight flight between Istanbul and Abu Dhabi. Their customer service was quite awful and would likely will not choose to fly with Turkish Airlines again.

✅ Trip Verified | Worst communication. We booked a flight from Dallas to Naples via Istanbul. The first flight was delayed. They told us this ends up with us missing the second flight and being put onto a flight 15 hours later than our booked flight. The second flight was scheduled for 8.25 am, the next day. The airline provided us with a hotel room and dinner in Istanbul, but they didn't provide breakfast. To use the hotel, we had to enter the city and get a visa. Turkish Airlines agent told us to pay visa by ourselves and then submit the receipts to the airline to get reimbursed, and we did. After our trip, I called their customer service, and they told me to submit the receipts through the website Feedback section. I did. Feedback responded and asked for more documents. I sent them the visa pages in the passport and all boarding passes and payment receipts. Feedback responded to me that they closed the case and are not going to reimburse. It looks weird. After getting all they needed, they refused to pay and closed the case. Again, I called customer service, and they put an objection on the case. My question is why they waste customer's time. If the Feedback department is not able to do the reimbursement, why does staff tell the customer to go through Feedback to get reimbursed. If the Feedback is able to reimburse, why do they refuse to pay after asking for more documents. It seems no one knows how to resolve this case. Just wasting our time.

Not Verified | Very bad customer service. I purchased 3 tickets for me and my family at the same reservation, they assigned us all over the plane. Called for assistance, were very rude and unprofessional and problem is not solved unless if we pay extra money to sit next to each other. As a family it’s not about the money tho we already paid top money for the tickets, but it’s about how they treat their customer if u don’t pay. Then we put away from each other father and mother and 2 year old baby.

✅ Trip Verified | Never book and pay for emergency/extra legroom seats in Row 7 on the Airbus 321 aircraft. The seats have no extra legroom and they do not recline. So you pay 50 USD for an inferior seat to the normal free seats. Warning! The so called flagship lounge in Istanbul is like a cheap market food-hall and they only serve wine (self service in hidden areas), it feels like they intentionally hide the wine. Service onboard the plane is fine but at airport IST you feel like you are a nuisance to the surly and moody staff. Not one smile or welcome in two hours connecting there.

✅ Trip Verified | We flew with a family of (5) from SEA-IST-LHR (RT) in business class. The food and beverage service was tiny portions. The crew couldn’t communicate clearly and after serving the food and beverages did not came back to ask for water, tea or coffee. The 11 hr flight from SEA-IST was boring. The internet service was slow. We had a 10 hr layover on our return flight from LHR-SEA and when asked to use their business suite in IST we were told that thy only give room suites if the lay over is less than 9 hrs.

✅ Trip Verified | Original flight IST TO BKK delayed 5 hours, cannot catch connection flight to HKT, had to reroute IST to HKT the next day. Paid for assigned seats but system auto reassignment, but airline refused to refund assign seating fee - this is cheating, rob us! We have 5 people; so we paid a lot for seat assignments. The re route flight on the next day delayed another 2 hours. Flight attendants always push to close the windows, and air con not cold enough - basically push us to sleep, so they don’t have to service. The aircraft is old and not clean - don’t fly this airline, the worst ever.

✅ Trip Verified | They don't allow enough time for passengers to change flights so they end up spending hours at Istanbul Airport. There's no way you can run and catch a flight in 60 minutes, with doing all the security checks. No airport staff available to assist you in fast tracking and definitely no carts that can rush passengers to their terminals. I waited for 6 hours for the next flight; and everyone was clueless what's the boarding gate.

✅ Trip Verified | Ok flight but internet on board is a mission. Beyond me why Turkish wants name, email, password, captcha and in the end it didn't work. Simplify the process, I was willing to pay but in the end resigned myself to reading a book and they lost out on $8.

✅ Trip Verified | Horrible experience! No leg room. They are just trying to make money by cramming every last airplane seat they can into the plane to fit more people. It was terribly uncomfortable, the seat was rigid, the head support flaps didn’t work at all to hold your head in place while sleeping, you can’t extend your legs. It was the worst international flight I’ve had. I will not be using Turkish airlines again.

✅ Trip Verified | After booking and paying extra charges for more leg room the seat allocation went wrong and we ended up seats with no extra leg room. This was on the outbound flight. The inflight staff was nice and polite but were unable to help. The same goes for the call center staff. This happened on the returning flight and there was no help from the people at Turkish Airlines. They either made useless promises or told us the system was down.