Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1794 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

"sitting on customers money"

(Thailand)

Trip Verified | I booked a flight TK185 and then TK68 Barcelona to Istanbul, a stop-over 3hrs, then Istanbul to Bangkok. This is to have been 1 flight with a stop of convenience to Turkish Airlines. They cancelled the 2nd part of the flight on 4 days notice and will only refund 473.38 Euros out of the 858.62 Euros I paid. They have not mentioned the 120E I paid for excess baggage. We knowingly booked anon refund flight as we want to get home. We booked 1 flight not 2 as Turkish appear to be trying to say. They have offered no alternative flight wise except to fly us to Istanbul and leave us there. My full fare should be refunded, as I do not want to stay in Istanbul as nice as it may be. To date I have credit voucher with KLM, waiting refund from SWISS and paid excess charges to CheapOair all to make one flight. Virus or not the airlines are sitting on customers money.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBarcelona to Bangkok via Istanbul
Date FlownJuly 2020
Value For Money 12345
no
1/10

"warning to anyone buying a ticket"

(Denmark)

Trip Verified | This is a warning to anyone buying a ticket from Turkish. In case of cancellation of the airline, they will only start refunding customer 60 days after they resume their full international schedule flight. That may be in a very, very long period of time. I was told this today. That means that you should not expect any refund from this airline this year or maybe next. It is a shame that a star alliance member airline can behave in this way.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Copenhagen
Date FlownNovember 2019
Value For Money 12345
no
2/10

"deceiving you as a customer"

(Turkey)

Trip Verified | During the time of a pandemic you would think that airlines would stop being greedy and stop deceiving you as a customer. When booking on the website, the middle seats on the flight were blocked as in the middle seat cannot be occupied in order to keep some distance. When I boarded the flight was full, and some people weren’t even wearing their masks. On top of that, you pay a full ticket price assuming that since you’re not on a low fare airline you would be served a snack or coffee. Nothing was served except water. And while booking if you wanted to choose a seat you’d have to pay extra! I don’t understand how is this allowed at a normal airline.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Izmir
Date FlownJuly 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no refund after 3 months"

(United Kingdom)

Trip Verified | Very rude call centre people once they take your money from card you are abandoned as no help you get from them. Flights have been cancelled, no email notification, no live information, no refund after 3 months! This is the last time I am using them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Dubrovnik via Istanbul
Date FlownMay 2020
Value For Money 12345
no
1/10

"The worst airline ever"

(United Kingdom)

Trip Verified | The worst airline ever. My 2 baggage have lost around 4 months. I have done everything that you can imagine: filling report, calling the airline, following their website's feedback but up to now, no one takes responsibility. No one says what do I do to get my luggage. So irresponsible
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Sao Paulo
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"don't fly Turkish Airlines"

(United States)

Trip Verified | Starting with the first purchase with Turkish Airlines, I have ordered a ticked for June 22, 2020 (After airline began flights starting June 19th), my flight got canceled. I opted in to have my next flight July 7,2020 ... a week later that flights get canceled as well, so I call the 1-800 number, wait for 45 minutes to be connected with someone, that is each time I have to call and wait for 45-70 minutes to be connected. Once done so, the airline schedules me for July 1st. The flight they scheduled me for uses United Airline to fly from DEN-ORD and then Turkish Airlines from ORD to Istanbul and to Kiev. Long story short, I am moving to Ukraine permanently so I cancel my lease and get to the airport only to find out that flight from United doesn't even exist. Calling Turkish .. after 30-40 minutes of wait, I get a feedback case number. 7 hours later, still nothing besides the email saying "we have a feedback case open". Basically no flight rebooking, no rerouting. Now I am sitting in hotel as I have no place to stay, no relatives in USA and I don't have a lot of money to do this for more than few days. On top of everything, I am sitting on the phone with Turkish Airlines and waiting for 1 hours 32 minutes and 33 seconds as of now. No response. Always book on Expedia or other merchants as they offer protection... don't fly Turkish Airlines.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDenver to Kiev via Chicago / Istanbul
Date FlownJuly 2020
Value For Money 12345
no
1/10

"Be aware of this airline"

(Hong Kong)

Trip Verified | Hong Kong to Málaga via Istanbul. Be aware of this airline, these days they just cancel flights for no reason and last minute. They cancelled 2 times of my flight ticket HK - Istanbul- Málaga. You don't want this for you, especially during a pandemic situation, while everything is changing, all you want is a reliable airline that take you to your destination as planned. I changed everything (hotels, rentals and even with my dog) The experience for booking ticket for my dog traveling along wasn’t nice either. The way to book is to call their call center, where they only know how to keep seat but no idea in regards to the process sending and picking up dog at both airports, you have to call local sales team for it. But for my case the HK local team has no responding for 2 weeks and still hasn’t replied a proper answer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHong Kong to Málaga via Istanbul
Date FlownJune 2020
Value For Money 12345
no
1/10

"are not reliable at all"

(Canada)

Trip Verified | Tashkent to Toronto via Istanbul. Try do not buy ticket from this airlines. They will cancel your ticket anytime and will ask you pay more to reschedule your trip. Turkish Airlines are not reliable at all. At the beginning you think you are buying cheap ticket but later it will cost your more than others.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTashkent to Toronto via Istanbul
Date FlownJune 2020
Value For Money 12345
no
1/10

"they offer a voucher "

(United States)

Trip Verified | Turkish Airlines nowadays just drag your feet to make a reservation and get your money, they followed adopted a shameful and unethical to get your money. They sell me a ticket and they canceled my flight 48 hours later after I made the reservation, and after I called them to confirm they will resume the operation starting 7/1/20. They canceled my departure flight, they were telling me my return flight is still active, why, because of Covid19, so why COVI9 is impacting the departure trip and not impacting the return trip, it's only 10 days apart. And there were no changes related to COVID19 during that 48 hours. How can I use the return flight if the departure is canceled, they didn't offer me to even reschedule the departure trip, they offer a voucher when I asked for a refund, they said no refund for Economy Class. I mentioned to them about other specific airlines whey offered a refund for economy class, then when they get stuck, they said, this is our policy.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Cairo via Instanbul
Date FlownJuly 2019
Value For Money 12345
no
1/10

"refusing to refund your money"

(Canada)

Trip Verified | Turkish Airlines has adopted a shameful policy to recover their losses and finance their operations these days. They sell you ticket (only to get your money, no intention to fly you to your destination), then cancel the flight and keep you hostage by refusing to refund your money. They don't answer phones and emails. You have to accept a credit to be used in a year or pay a penalty and still wait god knows how many months or years before they decide to give your money back. It's so dishonest and shameful. Never ever again trust them.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteToronto to Istanbul
Date FlownJune 2020
Value For Money 12345
no