Turkish Airlines

✅ Trip Verified | Ankara to Istanbul on Turkish Airlines. Checked in using the counter at the entrance to the domestic business lounge. The agent was courteous and efficient. I inquired about catching the earlier flight as mine was already showing a one-hour delay. He put me on standby which eventually came through. On board the business class configuration was the same as European carriers with the seats the same as economy with the middle seat left empty. The seat width and pitch were narrow bordering on uncomfortable. After an on-time departure, we were served a hot breakfast which is a welcome surprise for a 45 minute flight. I opted for coffee instead only to be told they had adjusted their catering and would not serve coffee on domestic flights. Instead, I was offered tea. Whilst it did not matter for such a short flight, I found it absurd that they would not serve coffee but tea. I even pointed out the menu we were given which clearly showed coffee on offer. The flight landed on time and was otherwise uneventful.

✅ Trip Verified | Montreal to Istanbul on Turkish Airlines. 72 hours before the flight I received notice of an aircraft change which resulted in my advanced seat selection becoming useless as I ended up in a window seat with a neighbour instead of a direct aisle access seat. I tried resolving the matter by talking to their call centre which proved to be futile and a giant waste of time. Check-in was smooth and handled by a very pleasant agent. I used the Air Canada Maple Leaf Lounge prior to boarding which was well equipped with several food and beverage choices with some made to order. On board, the hard product looked worn and tired. The seat cushions were worn out and made it uncomfortable especially in the lie-flat position. The configuration on the A330 offers almost no privacy and has limited space for stuff you would want to keep within reach. We were served drinks and a hot meal shortly after take off. Food and beverage quality was good but I noticed a downgrade in the usual TK inflight offering I had come to expect. There was no appetizer or dessert trolley resulting in a single choice. Bathrooms were kept clean but as with every TK flight, the cabin temperature was uncomfortably warm. The FA’s were very friendly and accommodating and worked very hard throughout the flight. Two hours before landing a full hot breakfast was served but I opted for coffee only. The IFE had a wide selection with recent movies and music. Flight left late but landed slightly behind schedule. Overall, the onboard experience was favourable but the call centre was an utter disaster.

✅ Trip Verified | TK209 was operated using the A350 on 28 October 2023. The aircraft had a 1-2-1 configuration with each seat in an enclosed suite with privacy door. Catering was superb with flying chef service. Wifi connectivity was fast and good with 1GB of data for up to 2 devices. The seat was full flat reclinable. Ferragamo toiletries were given out and Denon noise cancelling headphones were provided. Overall the flight was good. Flight attendants were efficient and polite. However I felt that they were in a hurry to clear the trays after meal service.

Not Verified | I have travelled with them 3 times and every time my flight was cancelled. Their cancellation is purely based on profit. When a flight doesn't fill up they cancel when you call they say we are sorry. If you want to deal with a big headache in a foreign country with no flight to come back try Turkish you might even spend the night at the Istanbul airport where a bottle of water is $3.

Not Verified | Today is the 1st of November 2023 at KLIA. It is now 22.25 local time. We have been left standing in the queue to check-in for over 1.5 hours now with little explanation apart from the system is down. The ‘managers’ have left their post. The staff have no answers or remedies. There is no service to speak of.

✅ Trip Verified | My recent experience with Turkish Airlines has been extremely disappointing. I used to be a loyal customer, but my recent flights have been nothing short of a nightmare. The flight from Prishtina to Istanbul was delayed for hours, from 8:25 pm to 11:50 pm, with no communication or updates provided. To make matters worse, the flight from Istanbul to Doha was abruptly canceled, leaving passengers in complete darkness with zero information. Upon reaching the airport, I was greeted by an outrageously long queue. While Turkish Airlines did arrange a hotel for us, it was located two hours away from the airport. By the time we were able to check in, it was already 6 in the morning. My rescheduled flight for today at 8:45 pm has been subject to continuous delays, and I am currently stranded at the airport with no information or assistance. Even my attempts to seek help at the Turkish Airlines care point were futile due to the never-ending queue. This entire experience has been a nightmare, and I have never felt so let down by an airline. I can confidently say that I will never choose to fly with Turkish Airlines again. This level of irresponsibility and lack of communication is simply unacceptable. It's been a horrible ordeal that I wouldn't wish on anyone.

✅ Trip Verified | When I arrived in Istanbul from the US my connecting flight to Bucharest had been cancelled. I was given no information in the email/text message about what to do so had to wander around the Istanbul airport international arrivals hall looking for a service desk. When I found it, it was chaos, frustrated customers yelling, TA employees yelling back, no clear lines, no communication, nothing. They had cancelled so many flights to different destinations and left people stranded. Spent over three hours at customer service only to be finally told that they couldn't get me to Bucharest (an hour flight) until the following night (I had arrived in Istanbul at around 9am). Total mess that screwed up an entire itinerary since Bucharest was not my final destination in Romania. Their hospitality consisted of putting out a box of cheese sandwiches and some water. I didn't even get that because by the time I was out of the customer service line all the food and water were gone and God forbid they put out more than one box. Finally I cancelled the connecting flight to Bucharest and booked a bus there from Istanbul. When I told the customer service person to forget the flight to Bucharest, I was taking a bus, he told me that I would not be able to use my return tickets to the US if I cancelled the flight to Bucharest. I argued with him, he asked what passport I was flying on, I said I was American and gave him my US passport and he magically changed his mind and told me I could still have my return flights. Then it took over two hours to find my luggage, this was after I stood in line for about an hour to talk to someone at baggage claim. Other people at baggage claim who had also been stranded were just walking out of the airport without their bags completely exhausted and ticked off. Some of them had been there for hours. It was not just me, passengers were talking to one another and we were all having a miserable experience. The best part? After all of this I found out that Tarom Airlines had seats available from Istanbul to Bucharest that night and it was the same flight as a TA flight. Why they could not put me on that flight I will never understand. My return flight to the US from Istanbul (I flew back to Istanbul from Bucharest on a Friday evening and flew back to the US Sunday afternoon so I could have a one day stopover) was delayed by four hours which meant I got to the US at around 11pm instead of 7pm. Wound up taking a $100 taxi ride home because public transit from the airport stops at midnight on Sunday where I live. Once again, hospitality involved a cheese sandwich and a bottle of water which they gave out when the plane was boarding. No food voucher for the Istanbul airport where I had to wait for seven hours since I arrived three hours early to check in (the email/text message about the flight delay was sent when I was already in the taxi on my way to the airport). Apparently I was supposed to wait to eat until I was in line to board. Now I am going in circles trying to get a refund for the flight. I can't even find out how much the flight cost since I bought all four of my flights at the same time and there is just a lump sum on the receipt. Called customer service and was told to fill out an online feedback form which requires a ticket number to submit.

Not Verified | I cannot understand all complaints. Never had a bad experience. Flights on time, food and service excellent. Plane and entertainment great and check-in efficient in Baku and Istanbul. Stewardess very friendly and good service, always a smile and made us very welcome. One of the best and convenient airlines in Europe to travel.

✅ Trip Verified | Basically one of the WORST airlines I have ever flown with. They over-sell seats on a regular basis. I arrived at the check-in counter only to be told that me and my wife were not guaranteed of seats as the flight was over-booked. They asked us to go to the departure gate and wait at the counter to see if the staff could there could give us seats. If not we were to be given ‘some money’ and put on the next available flight. The staff were treating Caucasians differently from Indians with regard to seat service. The flight from Cappadocia was delayed by one hour and that almost made us miss our connecting flight to Malaysia.

Not Verified | The flight from Oslo to Istanbul was great and a pure pleasure. The flight between Istanbul to Bangkok was a pure disaster. Due to the fact that the boarding in Istanbul was chaotic, I ended up being downgraded from C-class to Y-class. This made the flight a healthy challenge due to my medical situation. The flight between Bangkok to Khon Kaen was a pleasure flying Thai Smile Airways, and the service was great.