Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1664 reviews
5/10
3 star Skytrax Rating
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9/10

"Impressive flight"

(Switzerland)

Trip Verified | Istanbul to Zurich on a brand new Airbus A321neo with Turkish Airlines. Impressive flight and best business class in Europe. The seat is wide and offers a very good amount of privacy. Meal service excellent, both in quantity and quality. Experienced and well-groomed cabin crew - new uniforms look classy. Huge HD IFE monitor with a very wide movies selection. Free Wi-Fi for business class and Turkish Airlines top frequent flyers. Noise-cancellation headphones by Philips distributed. Flight landed almost 30 minutes ahead of schedule. Business class lounge at the new Istanbul airport is an experience itself.
AircraftA321neo
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteIstanbul to Zurich
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"problem receiving our luggage"

(Iran)

Trip Verified | Istanbul to Shiraz. We have a terrible problem receiving our luggage because they didn't send them with us instead of them they carried others belong to last night passengers. At departure when we was giving our luggage for boarding we didn't know that our suitcases wouldn't come with us. How awful !
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Shiraz
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"didn't deliver our luggage"

(Iran)

Trip Verified | We had an awful flight with Turkish airline last night. We flew back to Shiraz but they didn't deliver our luggage and told us you should wonder if they come tomorrow or a day after tomorrow and wait for calling ! Only few passengers received their luggage because they had carried the luggage of previous flight wih us and about 140 passengers went home without luggage while some of them had flight to second destination with domestic airlines today morning so got in terrible trouble. We also have some minor problem during the flight for example the stewardesses were not quick enough to serve the dinner and coffee. It took near all 3 hrs of our  flight to do that  and interfered with walking of passengers toward the toilets and other purposes.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Shiraz
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"had delicious meals"

(United States)

Trip Verified | Washington to Odessa via Istanbul. The economy cabin seating configuration is 3x3x3 on the 787 meaning that the seats are smaller than the airbus. Aisles are narrow due to that extra seat squeezed in and the crew had to squeeze themselves and the cart through. IFE was good with a wide selection of content. The crew worked hard and had delicious meals. The smaller plane from IST -> ODS was more comfortable for the shorter flight with a nice snack. Internet didn't seem to be working on the IAD-IST long haul flight (not a problem for me.) Amenities provided in economy: socks, earplugs, sleep blindfold.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteWashington to Odesa via Istanbul
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"No WIFI on board!"

(Canada)

Trip Verified | Istanbul to Montreal. No WIFI on board! Internet connection was not working the whole 11 hours flight, attendants were lying to us saying that the connection was coming at first, then they said they had to reset the server then try in 2 minutes. I personnally chose this flight because of price and the internet feature.
AircraftA333
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Montreal
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"entertainment not activated"

(Israel)

Trip Verified | Istanbul to Tel Aviv. The inflight entertainment was not activated. When we add the crew they told us there is a problem, but we noticed that during the flight it was on PA mode. One of the passengers near me orders a kosher meal but got another, and discovered that it was not the kosher one. So when she addressed the crew, they were not nice to her (asking her ‘so why did you open it’. She didn’t know). All in all, it was the 4th flight with TA in the past week, and it was the worst one of them
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Tel Aviv
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"suitcase went missing"

(Turkey)

Not Verified | . Flight was average. Staff were helpful and friendly. End of this direct flight both my and my 2 yo sons suitcase went missing. I am a Pregnant mother with a 2 yo. With no clothing for me or my son, we are going on 13 days now. Few people from Turkish Airlines have been helpful. Vienna airport staff verified the bag was loaded on my flight. The suitcase was either rerouted and or disappeared into thin air. If they find our suitcase I’ll let you know but it is not looking good for us. Think hard before booking a flight with Turkish Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteVienna to Ankara
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"l would not recommend"

(United States)

Trip Verified | New York JFK to Istanbul. Their planes are old and not comfortable and everything is very expensive in the airport plus their international fares are expensive. Basically they rip you off because they try to cover the new airport expenses. l would not recommend to anyone.
AircraftA330
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York JFK to Istanbul
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"looks a low cost airline"

(Turkey)

Trip Verified | Istanbul to Ankara. Turkish Airlines has started to charge seat selection fee even at the online check in stage. You are allocated a random seat and if you want to change it, you have to pay. It looks a low cost airline. Other than this very annoying act, everything else was very standard. Perhaps it also worth mentioning that Turkish Airlines offers the same sandwich for two years in its domestic flights. Frequent flyers get bored!
AircraftBoeing 737-900
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteIstanbul to Ankara
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"not happy with their services"

(Canada)

Trip Verified | Frankfurt to Tehran via to Istanbul. I had two flights with Turkish Airlines, it was terrible, two times almost big fights happened because they were unable to control the passengers safety and environment of the plane. My food was not eatable as it was without flavor, I was not happy with their services.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Tehran via to Istanbul
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no