Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2123 reviews
5/10
3 star Skytrax Rating
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5/10

"the cabin crew doesn't bother much"

(Vietnam)

Trip Verified | The hard product is great. But the cabin crew doesn't bother much. Even gives you a bad feeling when you ask for a drink after dinner service. Very hostile environment for a 2.700 USD one way ticket. Food is also nothing compared to what it used to be. The cheese plate consists of 2 pieces of cucumber and two slices of carrots and 2 small cuts of tasteless cheese.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RoutePanama to Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I am very upset and disappointed"

(United Kingdom)

Trip Verified | I came four hours earlier and I stayed in the airport until the right gate came up and I went to it, However me and my family went to grab a coffee and when we came back we saw that they just change the gate without notifying the passengers or send us any text messages or calls or make an announcement in the airport. When I went to the new gate I found out it was the last call and the plane was still there didn’t move, The Turkish airline employee was very rude and never allowed us in the plane, he told us that we have to buy a new ticket. He made us buy a new tickets and charged us €1130 for something that is not our fault and we stayed in the airport for 12 hours because we had to wait for the new flight, I am very upset and disappointed. When I tried to reach the customer services I found out they reply to you after seven working days.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Paris
Date FlownMay 2022
Ground Service 12345
Value For Money 12345
no
2/10

"Not a pleasant experience"

(United Kingdom)

Not Verified | Athens to Istanbul. The usual indifference begins at the check-in desk. No real interaction with passengers. Great selection of Duty-free shops and eateries in the terminal. Boarding conducted in an organised manner for once. Met by disinterested crew upon boarding, could have tried harder to welcome passengers. Big Boeing 777-300, interior appeared clean, was less than a quarter full. Could have easily fitted us all on an Airbus A321 but I think Turkish Airlines operate the B777 to Athens to make a point. On time departure, beautiful views of the Greek coastline upon take off. Water and snack served by crew who clearly couldn't be bothered. Short flight, just 50 minutes but it seemed that we were a bit of an inconvenience to the crew. The level of English spoken by all the crew is very poor. Even announcements from the flight deck are difficult to understand. Landed on time to the mayhem that is Istanbul Airport. Not a pleasant experience and don't recommend.
AircraftBoeing 777-300
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAthens to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"Very highly recommended"

(United Kingdom)

Trip Verified | Manchester to Istanbul via Bangkok. Flew from Manchester to Bangkok via Istanbul the first flight from Manchester to Istanbul was in economy and whilst I was upset at not being upgraded as I believe I should have nevertheless it was a great experience. The cabin crew were lovely, the food was very good and the cabin comfort was good. The second flight from Istanbul to Bangkok which was upgraded to business class was outstanding. The cabin crew were friendly and they worked very hard due to a full cabin. But it's the food which was outstanding, plentiful and very tasty. My only negative comment about this flight relates to the out of date seating layout of a 2-2-2 configuration. I much prefer a 1-2-1 layout. Other than than I was delighted with my flights. Very highly recommended
AircraftA300-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteManchester to Istanbul via Bangkok
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"bad customer service experience"

(Canada)

Trip Verified | I have been flying for last 20 years - never had such bad customer service experience. The representatives at Istanbul are rude, mis-informed and have no clue of the process. My Kuwait flight from Delhi was delayed that led to change in the complete itinerary. Since complete journey was booked through Turkish, I was hoping to get some help from Turkish Airlines. The staff refused to acknowledge that my situation was due to delayed flight. Instead of helping me, they started questioning me on why I did not take another flight from Kuwait to Istanbul. The lady at customer service refused to listen and was referring to mail sent few weeks back - which mentioned about 5 minutes change in schedule. I tried to reason that situation was due to delayed flight that no one would know 3 weeks ahead, but she refused to listen. Another representative questioned me on why I did not take other flight from Kuwait - even after explaining that it was Turkish ticket and we took 1st flight that was offered. There was no Turkish desk at Kuwait. Communication is another big issue. The attitude of representatives were to push customers to any direction without giving them proper information. Worst ever experience!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteKuwait to Istanbul
Date FlownMay 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

problem with the ticketing, or service"

(United States)

Trip Verified | I fly Turkish Airlines because it is the only direct flight from Boston to Istanbul. Unfortunately every time I book a ticket there is either a problem with the ticketing, or service or luggage. This time, I tried to rebook our family trip with the tickets we did not use from Xmas. Since we have a baby under 2 and she needs her own seat, we can not book online. The system does not allow this. So we have to call the customer service. I had to call them 23 times (no joke) because a couple of times their system crashed after waiting 10-30 mins on the phone. Other times because the system is so slow, it took me 40 minutes to get an answer. And at the end nobody could explain to me why there was such a huge difference in the ticket prices that I have to pay on top. They were giving me the break down of the price: how much I pay for taxes, base fare etc.. and it did not add up to the difference and they could not explain why. I wrote a feedback to ask for it, after 5 emails, there was still no answer. Now despite this ridiculousness, I still continue my booking because I do not want to lose the original tickets. And now I have talked to 6 different call center agents who are telling me I cannot fly because I am requesting a seat for my 1 year old. Only good thing is the food... but who really cares after all this.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBoston to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"the worst travel experience ever"

(United States)

Trip Verified | This has been the worst travel experience ever. It started with the call center confirming our seats the day before travel from the first section of the plane to the end of plane upon check in. We were told boarding was delayed for hours until they finally canceled the flight Los Angeles to Istanbul. We were told to go to the ticket counter for assistance. Needless to say herds of us headed that way only to encounter chaos. No one from Turkish airlines had a contingency plan or a way to establish order. The flight that was checking in was stopped as all employees vanished for a long time. The call center was of no help since they just said the flight is delayed when i am looking at the ticket counter and see the flight canceled info. We were told by an employee to form a line in one stop to be changed to another spot 20 minutes later. Then to be told to go collect baggage and return in order to be attended. Meanwhile there were other travelers who stayed and demanded help which they received (they were traveling to Tel Aviv). My husband and I went to collect baggage and came back to ticket counter. With the same story of form a line here and then there and then moving it yet again, all the meanwhile this group was being assisted the whole time while no one else had this treatment. We finally got tickets for the next flight to Istanbul. We were separated by half a plane for the 13 hour flight. While getting settled in I noticed the same group of people being very demanding to the flight attendants causing them to be unavailable for other passengers due to all their demands. The most turbulence ever on a flight. Upon arrival to Istanbul we encounter 2 flights held awaiting passengers from our flight however ours was not held (which was scheduled to leave even later than the Tel Aviv flight and Barcelona) Our connecting flight was for Belgrade. We were given the biggest runaround through the airport to try and get assistance for next flight to Belgrade and hotel accommodations. After hours we arrive at a hotel in downtown area where now it was midnight and nothing was open. Stranded without food, toiletries and clean clothes. We were picked up 3.5 hours later and dropped off at the airport. No one could help me from Turkish airlines in the Turkish airport! Arriving to Serbia I called the call center from Serbia to be told my ticket numbers have changed and that is why can’t access my flights on the app or website any longer. Even with the new numbers still have the same problem. I could not select return flight seats over the phone or online. I was told i had to go to the main office in Belgrade. My husband is 6’6” and needs extra leg room. Not an option. I sent emails to complain about situation and try to receive help to only be told “we are sorry for inconveniences”. Needless to say I am in Belgrade to try and receive help at their office. Worse service ever! “Due to covid” no one in office can do anything other than ticket purchases. I am dreading the flights back home. I will encourage any and all people thinking about traveling with Turkish airlines to reconsider. It might be more money up front but it will be better in the long run. This has been a cloud over our whole trip. Not worth the lack of piece of mind and hassle.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Belgrade via Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not help their customers"

(Canada)

Trip Verified | I was denied flight back to Canada from Istanbul. I was stranded in the airport with no one helping me. I had to wait for the next flight which was 2 days later. This caused me extreme anxiety, stress and unnecessary extra costs to my trip. I believe Turkish Airlines should compensate me for time, money loss and for pain & suffering. They have very poor customer service online and on the phone. As well their customer service agents in the airport are very rude, and abrupt. They made derogatory comments to me in Turkish the customer service agents definitely do not help their customers. I made a complaint to the company and I’m still waiting for a response. Upon my arrival in Istanbul airport on Monday February 14th I immediately called Turkish Airlines for reservation for my cat. I was told (though the representative asked me of the breed and the size of my pet I provided) that the cabin had reached its capacity limit and that the only option I had was to put my cat in the holding cargo. The representative even told me that I must have a hard carrier for my cat since she’s going to be put in the cargo. She then reserved a spot for my cat and told me that I’d receive an email confirmation for the requests. I received two emails. First email was for the cabin and it was not confirmed due to full capacity but second email was confirmed for cargo. The representative did not tell me that my cat was not allowed in the cargo and went ahead with the reservation. Based on the confirmation I received from Turkish Airlines I proceeded with my flight as usual on February 16th. I was held for the entire duration of the check out at Turkish airport with many different excuses from several different agents and scenarios and no clear explanation why I couldn’t fly at that time. The first reason was that my cat couldn’t be in the cargo area because there was a large dog and then the other reason was that I didn’t have sufficient documents and then they said that Because of my cat’s breed (exotic shorthair) I hadn’t reserved for my cat far in advance. I was extremely stressed out and the frustration was unbearable and above all my cat was in a lot of distress and hunger and thirst and no where litter box for her toilet. The Turkish Airlines staff were extremely unprofessional, unhelpful, and rude with me. They all refused to provide me with their name. I experienced the worst customer service from a big company that I once thought they were a decent airline to fly with. This whole issue started all internally within the airline and no one wanted to help out. I was told by customer relations to wait in the airport until management team calls me to provide me with hotel, transportation, and my next flight for free of charge because this was the airline error and not mine. I was in the airport all day and night and no one called me. My issue has not been resolved by Turkish Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIstanbul to Montreal
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
6/10

"as average as always"

(Turkey)

Trip Verified | During boarding in Venice, Business Class passengers were invited to board, followed by economy class depending on seat number. I'm a Star Alliance Gold member and therefore - according to Turkish Airlines - allowed priority boarding. I was denied by the gate agent. I queried this with the supervisor, who insisted that this privilege was not offered. The flight was fine - reasonably new plane, service was good, and the meal was decent. A better job of cleaning was needed: I found two used masks in the seat pocket. Flight got bumpy as we neared Istanbul - we ended up circling for nearly 40 minutes, but there was never an explanation from the flight deck as to what was going on; it was a bit disconcerting following our progress but not knowing why we were not landing. Overall, Turkish Airlines was as average as always.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVenice to Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"overall experience was excellent"

(United States)

Trip Verified | The Flight Attendants in business class were courteous, helpful, and professional. They made sure I was comfortable. In addition, the chef prepared delectable meals and a variety of beverages were available. My overall experience was excellent.
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteNew York JFK to Valencia via Istanbul
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes