Turkish Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2123 reviews
5/10
3 star Skytrax Rating
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5/10

Turkish Airlines customer review

(Belgium)

I was flying BKK to BRU on Dec 15th from BKK to IST after 30 minutes flight the stewardess came and said that there is no more champagne on board! This is absolutely unacceptable you pay a very high price for comfort food and drinks.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
5/10

Turkish Airlines customer review

(Turkey)

IST-HKG. I am afraid Turkish Airlines is slipping. The check in and immigration lines at the Istanbul airport are lengthy and bureaucratic. I was pleased with the overnight travel kit. The food was average but the drinks were plentiful. There were films TV series and music selections but the choices were limited and dated. The touch screens cannot be fully navigated from the remote so the passenger behind me was pecking at my seat repeatedly. The plane was dated and rather warm. No one was using their blankets. Finally the service was rushed and English and Chinese were limited. The English announcements were comical.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Turkish Airlines customer review

(United States)

First time traveling on Turkish. Chicago ORD - IST and using IST as a hub for additional travel to Sofia and Baku. Flew A330 from ORD-IST in the business class cabin and was very pleased with the excellent service and food. Lay-flat seats were very comfortable. Selection on the entertainment system was good but they had problems and needed to reboot the system a couple of time both on the outbound and return legs. Lounge in Istanbul was excellent and some of the best food compare to any other Star Alliance Gold lounges. I would definitely recommend Turkish Airlines.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Germany)

Flew from Dusseldorf to Istanbul and Dusseldorf to Sabiha Gokcen. Food was perfect and hostesses were very friendly. Was an old 737-800 without Entertainment System but nothing to complain about because I was reading my Book. Booked 2 months ago and paid only 100 Euro for a round trip. Who can beat that with a 4 Star Airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Ukraine)

TK0452 16/10/2013 return TK0451 21/10/2013. Flight Donetsk-Istanbul. Staff were good and friendly. There was no problem with the language (all speak English well). Meal was good plenty of variety - (seafood vegetarian and so on). The most important thing with any airlines is safety that is why I choose Turkish Airlines when I go to Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Turkish Airlines customer review

(Tanzania)

I've flown with Turkish many times normally Dar es Salaam - Istanbul - Helsinki but also to Los Angeles once. It's on time the food is good there's a good selection of entertainment and staff are polite. As an extra bonus you get two bags so 40 kg of luggage in economy class and you can take a free stopover in Istanbul.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Netherlands)

Flew Amsterdam - Istanbul return. Fantastic flight food was first class. I was really amazed by the quality and quantity of food and drinks. The service is very attentive. Seats allow relatively good sleep. Nothing to complain about. great value for the price. Not my first flight with Turkish airlines and definitely not the last one.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Turkish Airlines customer review

(Finland)

We flew Helsinki-Istanbul-Kigali and Mombasa-Istanbul-Helsinki recently. The online booking and check-in was easy the website is very user friendly (no OLCI at Mombasa though). The planes on HEL-IST-HEL were Airbus equipment one older and one new with state-of-the-art entertainment system. The older one had only overhead screens showing flight tracking only. The seats were a bit cramped could have more legroom. On African sectors brand new B 737-900ER were used. These planes are very comfortable leather seats with good legroom and big seatback screens with latest movies. I must say that they were nicest on-aisle planes I ever flown with. On all sectors the meal and drink service was very good cannot remember when I last could select my meals from menu card in economy class. The cabin service was professional and friendly. Some lack of cabin discipline though people were allowed to walk around and tray tables were used immediately after take-off. All flights arrived on-time and bags delivered. As all flights were normal I cannot comment how the problem situations are handled. For us the round- trip was perfect and I have no hesitation to use Turkish again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Turkish Airlines customer review

(Malaysia)

MAN-IST-ICN. First time flying with Turkish Airlines. Booked my flights in June and travelled in December. Itinerary showed B739 and B773 but ended up flying in B738 and A340. The B738 was old and there was overhead screen for entertainment for MAN-IST a 4 hour flight. My seat's earphone plug-in was spoilt therefore inflight entertainment was as good as non-existed. IST-ICN flight entertainment was good but limited choices. Amenities were given on the IST-ICN flight which includes eye mask lip balm ear-plugs socks and slippers. The cabin was warm for some reason it was not like other airline's where the cabin would be cold. Food was tasty but not delicious. Service was average. Rarely notice any drink rounds on the 10 hour flight but they provided a bottle of water after meal. Witnessed a cabin crew just switched off a passenger's call button and walked away even before the passenger manage to speak. Overall Turkish Airlines was not as good as I expect from a top 10 airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Turkish Airlines customer review

(United States)

Overall the flight from IST-IAH was very comfortable. The leg room and the comfort class seats were very comfortable. The only criticism I have is that the flight attendants never walk around for drink refills. For wine enthusiasts like I am this means you have to constantly ask for refills. Entertainment system was outstanding.
Seat TypePremium Economy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes