Turkish Airlines

We missed our Turkish Airlines flight to Berlin from Istanbul due to the delay from Ankara because of snow fall. When we arrived in Istanbul they transferred us to a further flight, which was again delayed multiple hours. In the return flight there was again a 1 hr delay from Berlin for no appearent reason. They changed our tickets to a later flight for Ankara. I will be surprised if it won't be delayed also.

Beijing to Barcelona via Istanbul on Turkish Airlines. When we arrived at the airport for our 12:50 am flight, we went to check in to learn our flight had been delayed until 430am because the crew had worked overtime. At that point I asked why weren't we notified so we could have stayed at our hotel longer and not have had to sleep at the airport. Their response was that they still had to check everyone in at the normal time, which I find absurd. After waiting for two hours they offered us sandwiches. At 4.30 the pilots had arrived and boarded the plane, remember we were told we'd be taking off at 4.30. 20 minutes later the cabin crew arrived. We didn't start boarding until 5.20. The plane didn't take off until 6, an hour and a half later than what we were told it would be. What bothered me more is that at no point were we apologized to for the inconvenience. I felt completely powerless and mistreated flying with Turkish airlines. I won't ever fly with them again.

Athens to Lyon via Istanbul, and Turkish Airlines is a very bad and unprofessional company when there is trouble. I was stuck in Istanbul because of the snow for 30 hours and got no information, no food or suficient water. It was a total chaos and I had to wait in line for nearly 6hours just to get another plane as my plane was cancelled. Then they lost my luggage and I have no news of it, they keep saying they can't know were it is although I have the luggage number and did the right reclamation. Unbelievable!

I was flying Turkish Airlines from Dubai to Bilbao via Istanbul. Obviously my flight was delayed, as every single flight was with Turkish Airlines. Got to Istanbul and it was a complete chaos when I found out I lost my conection flight. The service provided was terrible, I did not know where to go or who to talk to. After 3 hours of trying to talk to someone in charge, I decided to go to the main office, outside the airport. There, a person found a flight to Paris, and from there to Bilbao. I took 4 flight with turkish, never on time, the service is terrible, and they dont provide solutions to any problem. They wanted to send me back home the next day, but I refused. Obviously I'm never flying with them again.

After snow fall on New Years Eve, on Jan 1st we checked prior driving to the airport the airport departure information and found no information on delays or any problems whatsoever. We then drove through beautiful weather to the airport. There we found total chaos: About 20 to 30 flights had been cancelled. At 11.00 our flight (TK0786 to Tel Aviv at 12.20) was marked as cancelled too, almost all other flights where delayed. The Turkish Airline transfer desk had kilometer-long lines, and after waiting and pushing for many hours, all they did there was copy passports. Then we were sent to the ticket counter, again km long lines. We did finally arrive in Tel Aviv with 11 hours delay. But our luggage had been lost. Now, 3 days later, still no news about our luggage. And guess what, the service number of Turkish Airlines in Tel Aviv is engaged constantly. Durning the 10 hours of queing and being pushed around there was no anouncement of appology, no public appeal through the intercom system, no drinks were offered, no assistance to disabled people was arranged, no special treatment for families with pregnant woman or little children was offered. Turkish Airlines did not seem to make any effort whatsoever to put some substance to their solgan "we are the most popular airline". They let their own few staff members who were trying to handle the situation down badly. They had to stand on the table tops and shout into the crowd all day to prevent being squashed by the thousands of people. And now, on Jan 4th in the afternoon our luggage has still not arrived. Any more news!?

Our Turkish Airlines flight from Mombasa to Istanbul (via Addis Ababa) was delayed. On arrival into Istanbul we had to queue for 2 hours to collect our boarding pass for our connecting flight. This meant we missed our connecting flight to London Heathrow. When we finally arrived at the front of the desk the man was very unhelpful and arrogant. He said he could not help us and that we must go to the ticket sales desk to rebook our flight. The process of getting a boarding pass should not take more than 2 hours! We were told that the flight had gone without us and that we must purchase a visa and exit the airport to go to the ticket sales desk to get a new ticket. After a further hour we arrived at the ticket sales office. We then queued for a further 4 hours (where people were fainting, arguing and children were being sick) we finally reached the desk. We were told that there were no flights to anywhere in the UK for 2 more days. Our return destination was not possible so we had to change our return destination to Manchester. After this, we were told we could collect our luggage from the lost luggage area. After waiting a further hour, the staff told us it was impossible to get our bags and were unhelpful. As a result we still have no luggage. After this we had to join the hotel booking queue which took another hour. We have been left with no luggage, no clothes, no toothbrush, no toiletries and no warm clothes in a snowy environment. The customer service for Turkish Airlines at Istanbul airport has been the worst experience of our lives. The airline have been completely disorganised, unhelpful and at times very rude. The staff are unprepared and spoke minimal English. People should not have to wait in queues for hours without being provided water or seating. People with children were not assisted appropriately. We were treated like dogs for a problem that could have been sorted appropriately and efficiently. We hope that our flight tomorrow is on time. We have missed 2 days of work which we want compensation for. We also have a car parked at Heathrow airport (our original destination) which we will have to try and get as our destination was changed due to their incompetence. We will never fly with Turkish Airlines again. I cannot believe they have been voted the best airline in Europe. The way they have treated people is disgusting and an outrage. We hope they are ashamed of their service. We just hope our luggage turns up eventually; somewhere.

Kayresi to Hong Kong via Istanbul with Turkish Airlines. After 33+hrs domestic flight delay plus 2+ hrs international flight delay, I'm home after 50+ hrs - they totally ruined my 2015 New Year eve! Thousand of passengers lining up in front of their counters have similar awful experiences, pointed to wrong line (every line have to line up over a hours or couple of hours), the staff brought up other passengers who can speak Turkish to cut the line, given out wrong information, said they don't speak English after 5 minutes conversation. The rudest staff I have seen among traveled many cities. I will never fly with this horrible airline again!

Flight from Istanbul to Athens on Sunday 12.05, I was unable to use the Automatic check-in, because there was an error message "No Seats Available". A kind employee suggested that I should ask at the Administration desks, where of course there were more people waiting from different flights with all kinds of problems, due to the bad weather and cancellations. After about 35 mins, I gave my ID and I was told, even without apologies, that my possibilities to board were 50-50, because I was late to check-in, and there were some extra tickets sold. Further explanations were not given, but my guess is that they thought on this bad weather some people will not make it to the airport (as it happened ) so why can't we sell some extra tickets for more profit? I arrived at the gate and I gave my non-seat Boarding Pass, and I was been told to wait. I discovered that there were 3 more people with the same problem as mine. After the last passenger boarded, we would have to take the bus leading to the airplane, and wait again, until all passengers were counted, so they were making sure that there were available seats. Finally, we were told to enter the plane and take our seats, but this unrest is not justified by an airline such as the one I used. I hope this will be the last time something like that happened.

Dublin to Jakarta via Istanbul. A total shamble, missed the connection at Istanbul due to a slot time for the first flight. Turkish Airlines did not provide direct plane to plane bus transfers. Had they done so many would have been able to make connections. Once inside the terminal the staff rebooked on the next flight 24 hours later. The following night that flight was delayed and delayed. The lounge monitors were inaccurate and the CIP lounge staff incompetent. No information, no announcements, no service. They refused to rebook onto other airlines and failed to deal with customers properly. When we finally got on our way we arrived 34 hours late. As to the long haul flight: avoid the A330-200. The seats are old and uncomfortable (angled and not lie flat) and the IFE is unresponsive. This is not a premium airline. Every time there is a slightest problem Turkish Airlines miserably fail at customer service.

Cairo to Washington DC via Istanbul. We were catching a connecting flight in Istanbul and due to weather conditions, our flight was delayed nearly 4 hours. Once we arrived, we ran to our gate just missing the flight. Bad weather, delays and cancellations can happen to any airline. What was disappointing was how this situation was handled by Turkish Airlines staff. It was total chaos with lack of communication, poor management, and staff unwilling to provide assistance. It was difficult to find someone who could speak English and when you did, they were rude and condescending. We waited for over 7 hours at the transfer desk to get another flight. We were told the airline would provide us with hotel accommodations, but we were shocked at the length of the line requiring another 5 to 6 hour wait. Eventually we paid for our own accommodation. I was horrified by the way customers' escalating anger and in some cases, medical emergencies were handled or in this case, mishandled. While waiting in line, we witnessed at least 3 physical fights, two people who fainted, and customer service representatives who were in desperate need of proper training. I have flown with this airline on two other occasions without problems, but Turkish Airlines certainly cracked under pressure.