Turkish Airlines

Terrible customer service experience. My Turkish Airlines flight from Istanbul to Madrid was cancelled, and the next flight delayed 4 hours. Turkish Airlines staff employees in Istanbul are arrogant, treat customers badly, speak bad english, scream at customers, don't give concise answers, and are difficult to locate during delays. The call center puts you on hold for hours. The cabin staff is much better. Planes are usually okay, although some are old planes without AVOD. The risks of things going wrong with Turkish Airlines are high. Don't risk your time and vacations.

I flew Turkish Airlines from Baghdad to London via Istanbul on the 1st Jan 2016. Firstly there was a 7 hour delay in Baghdad and no hotel was offered. Once we arrived in Istanbul our connected flight had been delayed so we had a few hours to board our scheduled flight - however we were issued standby tickets and our seats were given to other passengers. This should never had happened, and even though there were 9 available seats, no priority was given to our party which had wheelchair passengers, diabetic and two young children. We had to queue up to get new boarding passes and the incompetent tickets clerk issued 8 boarding passes instead of 9 - and issued the same seat for 2 passengers! We were also given a later flight, so we had to wait for 17 hours in the airport with 1 meal ticket and no hotel accommodation provided. In the end we arrived at London Heathrow 25 hours after our scheduled expected arrival time. The ground service is awful, very rude, aggressive and just laugh at passenger distress - lost for words!

Bucharest to Abuja via Istanbul, and the nightmare started when I arrived to Abuja Airport from Istanbul on 11th December on a Turkish Airlines flight. Both of my luggage never came with the flight. Apparently, after some days they sent one of the bags to Kano (another airport in Nigeria) and from there to Abuja. So I got that one. I've never seen the second one. I made complaints and called them and it's been almost one month since I came to the country and I still didn't get it. All my clothes and belongings are inside that bag since it's the big one. I was supposed to travel the same day of the arrival to Calabar, however because I didn't have my bags I had to spend more than one week in the hotel. After that time I got tired so I decided to travel to my destination. They said when the bag is found they'll send it to my address - that's what they say. This is the worst experience I've had. The worst thing is that I have a return ticket.

Dubai to Toronto via Istanbul with Turkish Airlines. One of the worst experiences of my life. Delayed flight from Dubai for 7 hours, then a flight delay for two days in Istanbul, and in the end didn't get any checked baggage. Will never fly this incompetent airline.

My Turkish Airlines flight from Stuttgart to Istanbul was delayed 1 hr and 8 minutes, in Stuttgart the lady on the counter said since they know we have a problem and it's delayed and you have checked in and have a boarding pass, they will wait for you for sure. The plane landed 1 hr before the other one and they didn't let us out of the plane for 50 mins and we missed our next flight. The employees in Istanbul airport were rude and aggressive, they don't help or answer any questions. The man on the disk didn't want to offer hotel or even a meal. They speak in a very rude way. About 17 passengers missed their flight to Cairo - no apologies, no explanations and no facilities offered.

I flew with Turkish Airline from Heathrow to Abuja via Istanbul. Upon arriving Abuja my 2 luggage never arrived on my flight. It took me 3 trips to the airport and 4 days before I finally received my luggage. I thought my nightmare was over, then my return flight back to London Gatwick via Istanbul was delayed for 6 hours. Upon arriving Istanbul I missed my connecting flight to the UK. I had to wait 19 hours at the airport. No one gave me directions on what to do or where to sleep or get food. I was basically at the mercy of Turkish Airlines to get home. I arrived London Gatwick on 2nd January having spent my new year stranded at Istanbul Airport. The most ridiculous thing is that my luggage never arrived London too. This is not acceptable. I can't believe this has happened to me twice in one holiday. It's the 4th day now and I haven't got my luggage yet. I have called Turkish Airlines customer service only for staff to hang up on me. Turkish Airlines has proven to be the worst experience so far.

Tehran to London via Istanbul and awful service! Our Turkish Airlines connecting flight was cancelled, no information, no support, nothing. We had to sort ourselves out, the staff were rude, aggressive and did nothing for mothers with children from what I could see. They were utterly incompetent.

Sofia to Manila via Istanbul and a horrible experience. First flight was cancelled without an announcement. Then they put me on the wrong flight to Istanbul even though they had seats on the earlier flight. Flight was 4 hours late so I missed that connection too. Then they moved me on a flight with Emirates with an extra stop in Dubai but forgot to put my baggage in the flight. Stranded at airports twice, took me 5 days to get to my destination (normally should be a day) and my baggage is lost. Staff was rude and unhelpful. Most barely spoke English and were unhelpful and rude. Cabin crew were mere waitresses only - 'I don't know' was their usual answer to every question that wasn't food related. On that note, food was nothing special. On top of that, their call center is bad - they are incompetent, don't know how to handle customer complaints. One of them even hang up on me when I asked why I wasn't offered a hotel room when they left me stranded for two days in Sofia. With all the issues and problems they caused me, nobody took responsibility or offered an apology, let alone compensation.

London to Doha via Istanbul. My flight was delayed for 4.5 hours from Heathrow T2 on Saturday 2nd January. When we arrived to Turkey there was no information on the board regarding our flight, asked a few members of staff no one knew anything. Whenever I tried asking they'd drive away in their Segway. There was no information on where to go or what to do and we had missed our connecting flight to Doha, Qatar. Queued up for hours to be told our flight is cancelled and we'll leave next day at 8pm. Told us to go to passport control and get hotel voucher. Had to pay for a visa then back to passport control - the officer there was so rude. Eventually got out to see the queue for the hotel desk, it took us 2.5 hours to get the front. Next day when we to the airport for our flight we were told to go to one gate, then told no it's changed an hour before departure time. When I asked another member of staff firstly she ignored me so I had to get her attention by waving at her then she replied "I don't know you go check" - she spoke so rudely. It was not snowing very heavily to cancel or delay flights for that long. The customer service was horrendous never have I met such rude people in my life. We also had to pay for our visa to leave the airport and get a hotel. Never will I travel on Turkish Airlines again.

Tel Aviv to Accra via Istanbul. Turkish Airlines does not have its act together. My family was stuck in Istanbul for four days. The first day, we missed our connecting flight because 1 inch of snow caused our flight to be five hours delayed. We wandered around the airport for several hours, looking for employees that could not be found easily. When employees were located, they did not have accurate information to let us know how to deal with our problem. When we finally figured out where we needed to go to get our ticket reissued for the next flight (the following day), we had to wait in a 5-hour line to have it reissued. At the end of the line, our ticket was begrudgingly reissued by rude employees. The flight they rebooked us on was cancelled the next day. That led to more 3-5 hour lines and more rude Turkish Airlines employees. When we came back the next day for our flight, it was overbooked, and they did not get us on the flight. Finally, on day four we were put on a flight and actually arrived at our destination and they lost our luggage. The main problem is that in Istanbul they isolate all of their functions. You cannot go to one desk and get all of the help and information you need. Each desk only has one function and they are not even familiar with the functions of every other desk. They have fooled customers with relatively nice inflight amenities. However, ground services are awful. The worst I have ever experienced.