Turkish Airlines

✅ Verified Review | Flew Turkish Airlines from Istanbul Ataturk to Cairo on a midnight flight. Check in was easy and quick, departure lounge was chaotic. A member of Turkish Airlines ground staff was very rude to passengers who had questions about their flight and shouted at one passenger who then refused to fly. Other passengers were telling the ground staff member to calm down and behave appropriately. Passengers were very uncomfortable about the situation. Although the ground staff work for TGS, this incident reflects part of the overall Turkish Airlines product unfortunately. Most passengers had up to three pieces of carry on baggage which delayed the departure of the flight as carry on luggage would not all fit in the over head bins on the aircraft. Turkish Airlines would become more efficient if it enforced a strict carry on baggage policy like other leading airlines do. Onboard experience was OK. Food on the flight was quickly served. It was a cardboard box containing a sandwich, salad and a mousse which was not as good as Egyptair hot food offering on the same route and not what one expects for the amount of money paid for the flight.

✅ Verified Review | Copenhagen to Dar es Salaam via Istanbul with Turkish Airlines. For a couple of years I have flown quite a lot with this airline and I have been very satisfied with the service and performance, however recently it seems like the previous high standard is declining. The flight from Copenhagen to Istanbul was okay, but the journey from Istanbul to Dar Es Salaam was nothing to write home about - not something good at least. Mediocre meal, uninterested crew, fixed seat without any possibility for adjustments etc. I hope that Turkish Airlines will show it previous strength and performance on the way back. I will still recommend THY on this background.

✅ Verified Review | Podgorica to Tbilisi via Istanbul. Turkish Airlines is the best airline I have flown, and I have to say they have best service for the value of the ticket. Cabin crew are very polite and friendly. Also seats are excelent, the entertainment in the plane is great, various movies, music game. The best part is food and drinks, especially chocolate mouse.

✅ Verified Review | I flew a total of 4 Turkish Airlines flights on my recent trip to Europe, from New York to Paris CDG via Istanbul, returning from Frankfurt to New York via Istanbul. The cabin crew were warm and friendly, food was quite good for aircraft food, especially if you are a fan of Turkish food. Expect a small salad, a yogurt/tsatziki sauce, choice between a chicken dish and a beef dish, with the lighter meal consisting of a pasta dish. There's warm bread and I've eaten more hummus on those four flights than I have in my life. The new A330s have a great entertainment system, with a nice multi-touch display, live TV, and wi-fi (purchase necessary). The slightly older A330 going from IST to CDG also had an older touchscreen display but was a bit unresponsive to input. The actual movies and TV shows were the same regardless of the hardware and so it was easy to overlook the hardware troubles. There is decent legroom although you start to feel a little claustrophobic once the person in front of you reclines back. For longer flights, they provide a little pouch of amenities like an eye mask, ear plugs, slippers, lip balm, and a toothbrush/toothpaste. For the price I've paid, I found the flights to be a genuinely pleasant experience and I would definitely fly with them again.

✅ Verified Review | Last September, I flew Istanbul to Vienna with Turkish Airlines. Seats were comfy for economy class standards, the food, a breakfast comprised of potatoes gratin and borek (Turkish pastry with cheese), was amazing. It had trumped all of the business class meals I got at US airlines so far. Also amazing service. They even gave me newspapers on the jet bridge and the cabin crew was super kind. Will fly again on my so far favorite airline!

✅ Verified Review | Boston to Tel Aviv via Istanbul. Had to deal with customer service by telephone before the flight - this was difficult and set my expectations for the flight low. But the flight itself was wonderful. Pleasant check-in, friendly people, and inflight quite comfortable seating and a very attentive cabin crew. So all-in-all a most wonderful experience and I would readily fly Turkish Airlines again.

✅ Verified Review | Flew Turkish Airlines from Istanbul to London Heathrow. Fast and welcoming check-in experience at IST this time. Great lounge and direct fast track access as usual. On time departure and scheduled arrival to LHR. Both the ground and onboard experience are superior to anything on offer by other European carriers. Refined catering with several meal choices, even though the business cabin was nearly full, all meal choices were available. The "Bat" shaped menu, referencing their recent sponsorship was a nice touch. Both internet access (free of charge for J Pax) and live TV available throughout flight. Even managed to get a brief nap before our landing to Heathrow thanks to the comfort of the lie-flat seats. All in all a 5-Star experience considering this being a intra-Europe flight. Excellent value for money.

✅ Verified Review | One of my worst experiences, uncomfortable seats, small low quality IFE screen with poor entertainment, live flight map not working. No power supply. Rude staff when I was asking for drink. Check in possible only 24 hrs before, and I can't print my boarding pass online (flight NRT-IST-BUD) so I had to be there very soon just with cabin bag. Only positive was the food and small bag with slippers, sleep mask and ear plugs.

✅ Verified Review | Bangkok to New York via Istanbul. I have nostalgic affection for Turkish, and have flown them many times from Istanbul to New York - their Premium Economy on that route is one of the great bargains of air travel. Their Business product is another matter, though it has its good points. I flew it long haul from Bangkok to New York with mixed results. The A330 is small and cramped, especially if you are used to flying the A380 with Emirates, say. Cathay also fly this plane, however, and they herringbone the seats to give you privacy. No such luck with Turkish. The 2-2-2 configuration means you are either next to someone snoring with no divider - and no privacy whatsoever - or you are constantly leaping over someones legs to get to the bathroom. The cabin felt claustrophobic and hot for this reason. Food is superb and yes I love the little candles! Service is also professional and smiling and wines are high quality. Inflight entertainment is pretty mediocre : small screens, not much choice and low-brow movie selection. As is quite common with Turkish, my connection with New York was missed and when I arrived in Istanbul there was zero help from ground staff. I was just left to fend for myself. Appointments for the following day in NY duly cancelled, I struggled for four hours to get out of the airport with my (temporarily misplaced) bags and get a hotel voucher (vast line, an offer for a three star hotel). Not a Business class experience, to say the least. The limitations of Istanbul airport are not the fault of Turkish, of course, but the airline needs to seriously rethink its ground operations in the event of transit mishaps, especially as they are so common that I now hesitate about doing any connections in Istanbul. I arrived in NY the next day in a pretty bad mood. Coming back, boarding at JFK was like a rugby scrum, with no priority boarding and no organization. Stress all the way. All in all, Turkish Airlines try hard to make the on-bard experience friendly and gastronomically coddling which one has to appreciate, But for several thousands dollars I think I'll be flying a Far Eastern or Gulf airline next time - the product is just so much better and more logistically sophisticated. As many others have noted here, there is no customer service and so your little complaint will go entirely ignored, as mine was. In the future, I will use Turkish for short haul flights in Economy because they fly to alot of places and are good value for money. I'll leave Business trips to the big boys.

✅ Verified Review | Flew Turkish Airlines from Cape Town to Istanbul via Durban. ​Boarding: No boarding music, no pre-departure champagne offered (must be requested), no nuts/snacks offered with drinks (must be requested). Cabin/seat: dull grey cabin with no special lighting effects/mood lighting/flowers etc, rather dated business class seat in 2-2-2 layout, broken tray table storage mechanism meant my table protruded into seat area for 14 hours - especially uncomfortable when attempting to sleep. Technician attempted but failed to repair it during the stopover in Durban. Service: service from Cape Town was minimalist, but following a replacement crew in Durban things improved slightly. Nevertheless timing was too often off - starters and main courses were served but no accompanying wine offered (requested), it took over three hours to serve and clear a relatively small business cabin before lights were turned off, then switched on (not even gradually) 2.5 hours before landing for a quick breakfast service accomplished in an hour which left passengers bleary eyed and waiting for landing. A rather persistent cabin crew member insisted I and the passenger next to me raise our seat backs to almost 90 degrees forty minutes before landing (most decent airlines show some discretion is this regard until nearing final approach). Entertainment: limited selection of movies and TV shows, no WiFi/connectivity. Due to system issues it was reset at least twice en-route, unavailable for ten minutes each time, and meant having to fast-forward through films to the point at which it had been turned off. Arrival: parked at a remote stand and bussed to the terminal on arrival in Istanbul, found the spacious and well appointed Turkish Airlines lounge but waiting time for a shower was two hours. Opted to queue for a toilet. ​All-in all a rather disappointing and unrefined experience, relieved not to have paid for this trip myself, and wouldn't recommend Turkish Business Class when other (in particular Gulf) airlines offer a far better long-haul product.