Turkish Airlines

✅ Verified Review | Istanbul to Bangkok. After several positive flight experiences with Turkish Airlines, my last flight from Istanbul to Bangkok was very disappointing. The flight boarded, albeit somewhat chaotically, on time. Once all passengers were on board, we waited for about 1 hour before an announcement was made that the aircraft needed to be changed due to technical problems. That in itself was not a major problem, though somewhat of an inconvenience, however attention to safety was appreciated. Once we were back in the gate boarding area, there was only one ground agent who seemed to have no idea how to cope with the situation. No announcements were made. Once a new departure time was set for 2 hours later, we boarded a new aircraft. The cabin staff seem to have been affected by all of this, as our flight was now almost 3 hours delayed. After serving the meal they were nowhere to be seen for a long time, some left with empty meal trays for 1 hour before passengers had had enough and started clearing their own trays by bringing them to the galley. I made a comment about this inconvenience to the flight purser, who told me that he would have to "write me up" for making a complaint about the long wait time for clearing up after the meal service. I was disappointed by this attitude and treatment.

✅ Verified Review | Flew Dalaman to Istanbul Ataturk. Found the Business Class check-in tucked away in the corner of a seething departure hall. Showing my Gold card, I was politely and promptly checked in. I was told where to find the CIP lounge. In there it felt more like a school playground with children running noisily around in circles. Obviously not the fault of Turkish Airlines. Slight delay in boarding as the aircraft came in late. No boarding announcements made (until I boarded at least) but people just moved forward. One lady called out something in barely audible Turkish language, but nothing in English. Before take-off they showed the safety briefing on drop-down screens. Those screens then remained down, just showing the Turkish Airlines logo, throughout the flight. In fact they were still down as we got off the plane in Istanbul. After take-off the Captain explained and apologised for the delay. We were served a warm cheese and tomato roll with soft and hot drinks. In fact identical to the snack when I flew from Istanbul a few days earlier. But it was welcome and tasty and perfectly adequate for 11.30 pm. Two very smiling and friendly flight attendants served us. As we flew in circles the Captain announced a change in runway meant a further 15 minutes delay. We finally landed - with the only occupant in the row in front of me in his seat fully reclined. After landing we were told we could use our electronic devices so I looked at the flight path we had flown. It was certainly convoluted! We were taken by bus to the domestic terminal and all in all 30 minutes delay. I have not had a delayed Turkish Airlines flight for months so not a big deal for me.

✅ Verified Review | Billund to Delhi via Istanbul. On 29th July our travel from Billund via Istanbul was delayed by 24 hours due to heavy delay in first flight which resulted in missing next fligh.t We stuck at Istanbul airport with family and could not go out as we did not had working international credit card to get E-Visa. We had US Dollars in cash but there was no system at Istanbul airport to pay for E-Visa in cash. This resulted us spending 24 hours at airport with family and 1 year old baby. It was one of the worst experience we had. Ground staffs at Istanbul airport were very uncooperative.

✅ Verified Review | Brussels to Entebbe via Istanbul. Our train was delayed, but we arrived at the airport 80 minutes before our scheduled flight. The check-in area was very busy and confusing with several queues. We waited in the queue for 25 minutes to find out that we had been standing in the wrong queue, as there were two flights to Istanbul that day at similar times. We came to the check-in counter when the lady informed us that we are at the wrong counter and we are too late and check-in is already over. She then directed us to the Turkish Airline counter but he told us that he cannot help us. We pointed out that we only have two small carry-on bags and all we need is a boarding pass (and we still had 50 minutes to departure). He refused with a smirk adding that that's not his problem. We ended up spending thousands of Euros for our new tickets, paying for a hotel, and changing the schedule of our trip and all of it was unnecessary. We understand that there are strict airline policies and passengers need to arrive to check-in on time. All we needed was for someone to issue us tickets.

✅ Verified Review | Algiers to Dubai via Istanbul. Stsrted at the check in where I had to wait 1,5 hour in line to just drop off my bag although I had checked in online, due to slow staff, who not only took at least 10 minutes to check in a passenger but also had no idea about the seats on the plane and I was given a wrong seat in result. The flight was also delayed 60 mins. My wife traveled the same route in August and both her flights were delayed 1 hour and she wasn't given a protective bag for the stroller although she was promised to recieve it at the plane entrance and she did not get the seat that has a child bassinet.

✅ Verified Review | Turkish Airlines once again pulled off an excellent inflight service on a very short domestic flight from Istanbul to Izmir. With a flight time of only 42 minutes they still managed to serve a fully booked Business Class cabin a hot meal on real china with dessert and beverages - and all with courteous, friendly service. Most carriers in Europe and the US wouldn't offer anything on such a short route. The IFE system was of good quality, however headphones were not provided. For those that had, personal headphones worked fine. Well done, Turkish Airlines, for putting service back into airline travel!

✅ Verified Review | Although the use of an older aircraft on this route was initially a disappointment (Oslo to Istanbul), I was once again pleasantly surprised by the outstanding service provided by Turkish Airlines cabin crew. The meal, drink selection, and service were excellent. Even though there was no inflight entertainment system, business class passengers were provided with their personal tablets to watch movies and listen to music. Once again - a great flight and great service on Turkish Airlines!

✅ Verified Review | Bangkok to Tunis via Istanbul. Very disappointed by their online booking system. When I booked my ticket online I have choosen to pay the most expensive rate to get a flexible ticket for which I could change the date and re-issue the ticket for free. (At least that's what was written). It has to be said that I never had the possibility to choose the Class within the Business Class. Then few days later when I have requested to change the date of my return flight (bring it one day earlier) , I have been asked to pay 500€ (15% of the complete ticket value) because the fare was different. This was never mentionned during the booking....

✅ Verified Review | Zurich to Dubai via Istanbul. Punctual boarding in Zurich on a clean and new looking 321-200 with winglets. Seats were black and red, very modern looking and up to date touchscreen and sound AVOD. Crew worked non stop on 2 hour 30 minute flight, excellent food and drinks, wines and spirits offered. Turkish Airlines have invested in high quality product but also have a young flight crew who work hard and have high levels of service. The connection at Istanbul was tight but worked. We were bused out in pouring rain to remote stand 777-00 and a packed flight left on time. Crew again offered good food, this time beef kofte and rice, offered spirits and wine, tirelessly worked on this night flight.

✅ Verified Review | Moscow to Bangkok via Istanbul. Quick and efficient check in at Vnukovo Airport. However no priority lane at the airport and very slow processing of my exit from Russia meant that I nearly missed the flight. First sector had reclining seats. Cabin service was good and the meal was good. The second sector was a week later from Istanbul to Bangkok. The check in was efficient and fast, there was a special clearance lane for Turkish Airlines passengers (different to the normal fast track for other airlines and this lane fed straight into the lounge). The plane was a little late taking off and there seemed to be no hurry with the meal service, a pity as I would rather have slept straight away and just had breakfast. The food and wine on the plane was good. The bed was comfortable and I slept well. There was a priority lane service but not used as there was no queue in Immigration.My luggage was the first off - there has been a problem where two or more sectors are flown but not on this occasion. I was happy with the service and will continue to fly Turkish airlines.