Turkish Airlines

✅ Trip Verified | Turkish Airlines are good but not a 5 star airline yet. Food was ok, better on short haul than long haul. Seating was good. Candlelight dinner was a clever idea, but wine choice was very poor, 2-3-2 seating in business is not good, especially the middle seat. Amenities pack was poor, Bentley and Furla. The downsides to me were the zoning of seats it was a free for all. Some staff were rude MIA to IST, asking if my wife was in the right seat? Stop economy passengers walking into business to use the restrooms, this was common to all flights. The in flight entertainment did not work in row 5, it was a full flight, so to be without for 12 hours was a nightmare, staff just shrugged shoulders. Case arrived broken in Munich - Delsey Hard Case, that was wrapped so did not see until unpacking. So would I use again, well 70% as price was keen.

✅ Trip Verified | İstanbul to Antalya. Check-in and boarding smooth. Plane was clean and seats were comfortable. Staff was polite enough. About 20 minutes after the take off, they served a sandwich and a cup of drink that you chose from given options. Though I think food should sold with a separate option instead of being included to every ticket, it was delicious so no complaints there. Overall everything was good. I had bad experiences with Turkish Airlines but this time I am satisfied.

✅ Trip Verified | My family and I flew from Washington via Islamabad and return from Karachi - Istanbul - Washington in December on Turkish Airlines and couldn't have been more pleased. The flights were on time, inflight catering was excellent, the leg space in economy has slightly improved, the English proficiency of the crew has greatly improved, and the inflight entertainment has vastly improved and is easy to use. The service of the crew was excellent. My mother in law who was traveling with us can only consume liquids and requested if she could could get some milk to drink. Instead the crew brought her soup from business class and then came back a little bit later with some more. Truly above and beyond service on their part. The only thing though is the USB ports did not fully work in all of the seats which was annoying, and I wish they did not do away with the delicious Turkish food which used to be served. But all in all Turkish Airlines is worth every penny, and I do not regret choosing them back in 2007 as my international airline of choice.

✅ Trip Verified | Munich to Tehran via Istanbul SAW. I had a suitcase and a carry on. As the carry on exceeded the 8 kilos permitted cabin weight, I paid the extra fee and checked in the carry on as well. However, when landed in Tehran, I realized that the carry on's tagging number was not even issued at the boarding desk and my carry on was lost. I filled in the application form at lost and found office in Tehran and have called the Turkish airlines at Munich airport several times so far, but after 10 days still haven't received any answer. As I do not even have a baggage tag number for my carry on, I cannot even claim for compensation. What I am wondering is, even if the check-in clerk forgets to hand over the baggage tag, why can't they try to check what was the number of the checked in carry-on as all the information are recorded and kept in the system. I am extremely disappointed as this has kind of ruined my holiday.

✅ Trip Verified | Boston to Istanbul. Worst service I have experienced. Not only did I have to keep asking for utensils and missing food items on my tray but when I asked for a drink he gave e me a tiny cup and poured it half way with a coca-cola beverage. When I asked for more he muttered under his breath. The rest of the flight he was rude and snappy. I completely understand having long days, but this was no way to treat paying customers. I was not given a seat for free, I paid for it.

✅ Trip Verified | It was my first time flying Turkish Airlines from Geneva to Jakarta via Istanbul. I picked them because the schedule was convenient, and they were a bit cheaper than Emirates. The first leg was fine, nothing special, but not much to comment or criticize. The service was acceptable, and the food actually pretty good. Transit in Istanbul: disembarked in the rain, had to take the bus from a remote parking spot, same thing outbound, got a bit wet both times. Ataturk is not a great airport to say the least, and is one of the reasons I would not pick Turkish Airlines for first choice: facilities below average, security is a bit of a jungle, the gate was way too far from the lounge, the boarding was a single line (everyone mixed), too many people cramped in the bus. I was tired, had come out of a sleepless night, and going for a second one, so all this extra stress and exercise was not welcome at all. I had bought a business class ticket, just to prevent being too tired! The second leg was less impressive than the first one, the cabin service was below average for business, the staff were trying, but were missing something. I slept through dinner, but the arrival snack was disappointing (scrambled eggs at 4.00 pm! Or a Turkish pastry that the staff don’t even bother explaining what it is, so I passed. I had a hard time having a tea served the way I wanted, so I gave up on it. The seat was acceptable, and the entertainment system good (some other airlines have more choices, but it was good enough for me), I liked the controlller than can be used as a screen, and the headsets. I could have taken Emirates for $500 more.

✅ Trip Verified | I was travelling back from Istanbul to Toronto with Turkish Airlines. The ground staff were so rude at airport and flight crew were worse. Since our flight was delayed by an hour or so, we couldn't get a ramp, so we waited for the buses to come so that they can bring passengers to the Terminal. I was traveling with a wheelchair, was sitting in the middle of the plane. After all the passengers got off the plane, they starts the wheelchair passengers. First they moved us all to the front of the plane then said that we're getting off the back door. We waited another 30 mins to get off.

✅ Trip Verified | Kuwait to Dusseldorf via Istanbul. Terrible experience. Kuwait to Istanbul was a very old A330 where 2 of our booked 3 seats didn't work and could only manually be adjusted. The TV didn't work. No bed linen provided to cover the seats. No alcoholic drinks served either. Istanbul to Dusseldorf stretch was worse as the plane was equally old A321. For this 3.5 hour flight normal seats, no flatbed. No TV screens in the seats. Handheld tablet was provided. Not looking forward to the flights back.

✅ Trip Verified | Medina to Lahore via Istanbul. Turkish Airlines service is one of the poorest. I and my wife were made to sit at the airport during a 14 hours stopover at IST on 4th December. To add insult to injury, 2 of 3 baggage pieces remain missing to date. Our transit time at IST was around 14 hrs. When approached the service counter at Istanbul they gave us only one snack (one slice of pizza for each passenger) voucher. I asked her where to stay for full day transit. She said anywhere at the airport and went back to her mobile phone chat. In between, she was chatting with a male colleague and didn't seem to have time to pay attention to customer. She worked more like a machine than a human in only giving vouchers with out speaking to customers. Upon complaint they tried to cover its inefficiency and poor service by saying that “No request can be traced at their hotel desk on IST”. How will there be a record if TK staff misleads the customers away. Nobody (TK ticket sales office at Lahore airport) had informed us the time of ticketing to request a hotel in advance during transit at IST. TK said that we didn't request a hotel.

✅ Trip Verified | Istanbul to Lefkosa. Customer service on the phone doesn't solve problems, but create problems. Talked to at least 15 different agents on the phone to fix one thing - to change the airport of departure, and to deal with the problems that they created because of this. Always redirect to another agent on the phone, and no-one takes responsibility and doesn't provide any solution. Staff in Turkish airlines kiosk in Sabina Gokcen airport are not better, they don't know what to do and redirect to phone customer service.