Turkish Airlines

✅ Trip Verified | Bangkok to Berlin via Istanbul. Even I had an exit row seat the comfort of the seat itself was really bad. The headrest was not adjustable and my entertainment system was broken, so I had to hold my screen. No compensation like free WiFi was offered, so I could not use my tablet for entertainment. They had a menu to choose from lamb and beef but there was only beef available when they arrived at my row. Compared to other airlines the staff also hasn't been friendly, so I would not recommend this airline.

✅ Trip Verified | Riyadh to Istanbul. They rescheduled my flight with the short notice and I had to stay at the airport for four hours waiting for my flight and I had to pay extra money. On top of that I arrived four hours later then my expected arrival where I had to take a taxi instead of my brother picking me up. In the airplane I wanted to charge my phone but there was no outlet nor USB port.

✅ Trip Verified | Pretty bad. The food was served by a man wearing a chef's hat, but it was burnt and tasteless. Ironically, this was the first and only time I have been served burnt food on a plane. The server was pompous, and rude to his female colleagues who were helping him serve the food. Another male air hostess was consistently rude to female staff members, and to my wife. On several occasions he asked me (a man sitting in a middle seat) if I wanted a drink, but ignored my wife who was sitting next to me on an aisle seat. In fact, I had to call him back to ask for water for her. I was looking forward to travelling with "Europe's Favourite Airline", and was very disappointed with the service. I will do my best to avoid travelling with Turkish Airlines in the future.

✅ Trip Verified | Gatwick to Antananarivo via Istanbul. Never again. The food was disgraceful on the outward flight. I was bumped from my seat, despite having pre booked it 5 months previously. On arrival my suitcase had one wheel missing, only the lining prevented the contents from spilling out. I obtained a damage report and tried to visit the Turkish Airlines office in the airport twice during my stay. Never open. Before boarding for the return flight I tried to get the airline to at least cover my suitcase with a plastic wrapping. They were beyond insolent. On arrival at Gatwick the other wheel was missing. I went to the Turkish Office and they said a new case would be delivered to my home address in a week. Over 2 weeks and still no sign. Instead multiple emails requesting I fill out forms I have given all the evidence requested. Still no compensation, prevarication all the time emails that one can’t reply to. Turkish Airlines have ruined my case, it is irreparable.

✅ Trip Verified | Boston to Tehran via Istanbul. I had one of my worst experience (if not the worst) with Turkish Airlines. I would be a couple pages if I write exactly how many mistakes their agents made and how I got ripped off because of their mistakes! When I first checked in my bag the agent couldn't find my second flight so didn't issue me the boarding pass for that flight and told me I should get boarding pass when I arrive in Istanbul. She first said I should claim my bag in Istanbul and then changed it and said I should claim it in my final destination. In Istanbul, I was told by an agent to wait in a line for boarding pass and when I reached front desk the person there said she couldn't find my ticket! Again, after I showed my online booking she said that because my flight is from the other airport I should go there and get my boarding pass! I then rushed to the other airport which is around 1-2 hours drive far (because I waited around 3 hours in that line to get my boarding pass!!) only to find out that my bag was left at the previous airport that I arrived! So I missed my flight, had to pay to reschedule fee, and had to go back to the previous airport to claim my bag. I told them that I don't want to reschedule with them and she said if I don't I basically forfeit my return flight! So, I had to pay a fee that was about 10 times higher than a single other flight that I could book at the same time with another airline! Back in the first airline, also I had so hard time to find my bag! Noone at this airlines knows what they are doing apparently. It's totally crazy. When I claimed my bag it was obvious that they made a mistake. They ripped off a part of it and wrote the destination by hand (took pictures of that as well to file a complaint). Not to mention that I got ripped off also by the airport taxi for 20 times of what I should have paid them (as I was in a hurry and didn't know the exchange rate and wanted not to miss my other flight although I had already missed it as my bag was not there). This is one of the worst and incompetent airlines that I traveled with. The only scenario that I can think of that you will have a pleasant flight is if nothing and absolutely nothing wrong or just a bit uncommon happens. Nobody knows what they are doing and it's surprising. Even when I wanted to find my bag at the previous airport when I went there, I talked to at least 5 Turkish Airlines agent about it and everyone was sending me to a different direction and was saying a different thing. My experience couldn't be worse.

✅ Trip Verified | Booked to fly Turkish Airlines from Madrid to Alexandria via Istanbul. Worst flight service of my past 5 years. I chose this flight specifically due to its catchy price and most importantly short transit time as I have a family with 1 year old son. Flight from Madrid was delayed by 5 hours (flew 11.30 pm instead of 6.15 pm) since it was not possible to catch my connection flight they booked me the next trip 12.55 pm (an extra night and almost 9 hours transit time). Arrived into Istanbul and my baby was extremely tired, asked Turkish information desk for a place to spend the night but a rude employee told me go to the public restrooms. They were extremely uncomfortable so I went back and asked again, this time they gave me 5 hours lounge stay where again it was impossible to sleep. Overall a horrible nightmare experience. Rude employees who don't have any ideas on how to satisfy a customer.

✅ Trip Verified | Bangkok to Houston via Istanbul. After avoiding them for a few years I decided to try them again, though if I had read the reviews here I would not have. Same experience, impressive website not quite working. I booked my ticket entering my United FF number noticing it kept adding the TK airline code. Then I saw they offered chauffeur driven service for pick up and drop off. I could only get to it after logging into my TK miles & smiles account. After lengthy email exchange I was told my one way business class ticket for > 2,000 $ was too cheap for this that is still ok but very low. I noticed my record showed my TK ff number, which I do not use as I collect bonus miles on UA. So on Checking in BKK I verified they had my US number they confirmed and even read it back to me. In ISt I noticed my TK account has miles deposited so I emailed, no reply. : After arrival I again noticed TK had deposited the miles obviously I lost all my gold bonus.: So I called TK - what a nightmare to even find a phone number and a person. They were initial quite abrupt and unwilling to help. A few days later I blunt rejection letter there was nothing they could do My response.

✅ Trip Verified | New York to Tel Aviv via Istanbul was on time, as were 4 segments of my itinerary. Cabin staff solicitous ,helpful and polite. Catering out of JFK was particularly good, the onboard "chefs" a nice touch even if they really aren't preparing much fresh food. We were seated on the side, 2 abreast, which was good as the center section of 3 across does not look appealing. The seats are relatively open, not affording much privacy, but the amount of storage is more than very sufficient, and the seat comfort when in the flat position, including the "bedpad", comforter and pillow more than adequate. The lounge in Istanbul was quite good, being on two levels with many interesting and well prepared food stations. We were also given two private sleeping rooms in the lounge for our 5 hour transit, a very nice touch. All in all, Turkish seems to offer a solid business class product, superior to US airlines in staff attitude, on time performance, speed of baggage delivery and overall efficiency.

✅ Trip Verified | Mauritius to Dublin via Istanbul. I have flown Turkish Airlines a few times now in business. The business seats are side by side lie flats and not the more modern individual spaces found on most long-haul airlines. So, privacy is an issue. The chef in my opinion not a professionally trained chef but more a steward. The idea is a not a bad one as it gives the impression of a more dedicated service. However, the food is quite poor, and the drinks offered not a large selection. The staff were all very pleasant to me. Arriving at IST the business lounge, supposedly the best in the world, was closing. I arrived at 12.10 and the girl told me they were closed. I wrote to Turkish and after a large exchange of emails I gave up. They insisted it was open. I was there, it was closed!! Their website is a mess, their mobile site a disaster and their customer service appalling. They destroyed my new bag. I got the replacement quote and they offered me half. Why should they ask me to pay half towards a bag they wrecked? This has changed my attitude towards Turkish and they are not my chosen airline any longer.

✅ Trip Verified | Flew from Izmir to Bangkok via Istanbul and return on same route. Food was excellent, service was very good. Especially male crew on both flights, they were very friendly and willing to do everything as perfect as possible. Heard them speaking with other customers with good English skills. Entertainment with lots of choice. Very comfortable seats which can be changed to a bed with one button or to different positions and I slept well on the long flights. The lounge in Istanbul is amazing and also The Eva Air lounge in Bangkok that Turkish Airlines passengers can use was very classy. I enjoyed eating in both of them. Overall I can recommend Turkish Airlines Business class. It was a pleasure. The only small minus was on the Turkey legs I didn't feel acknowledged during boarding being a business class passenger.