Turkish Airlines

✅ Trip Verified | Berlin to Erbil via Istanbul. Over two hours into the flight to Erbil when I thought we were already descending, it was announced that we couldn't land and were heading back to Istanbul on account of fog. This meant a 24 hour wait in the airport until the next flight which then was delayed another 90min. Then after everyone had boarded, two buses pull up, "flight is cancelled". At this point I could no longer wait, and had to fly back to Berlin. My original return would have been the day before. I spent two hours at the Turkish Airlines transfer desk with a lot of insisting and nerves to finally get this changed at the last minute to the next plane on the same day. The services there was just awful (around 1300 on Dec. 19). Initially I was told, "everything's ok, just sit there, and we will deliver the ticket to you." But as time went on and no one came, I had to go back to the desk and basically start from scratch, dealing with altogether 5 or six officials who spoke hardly any English and were disorganised to the point of reminding one of headless chickens. Also 2 hours of free airport wifi per week (!) is just not enough for a traveler under these circumstances. And there was no option to buy more with a credit card.

✅ Trip Verified | London Gatwick - Istanbul - Tashkent Departed late. Never recovered but cumulated mode delay during flight instead. Cabin crew careless with connecting passengers. "Don't worry - you will get it on time - be happy" Breakfast served at 1 pm in the plane (probably cheaper than a lunch) "entertainment" looked like retro games on ZX spectrum. 2 hours delay at arrival. Crew didn't assist passengers in transit (actually we could have caught the connection if they had checked the status of the next flight which was 45 min late) Connection missed. Then we were refused a phone call to inform our contact in Tashkent. No WIFI. We were also refused information on our passengers rights. At the airport horrible staff - don't speak any other language than Turkish, shout at you (in case your lack of understanding came from deafness), rude, careless, etc. Overcrowded passport control with locals cheating the queue. Next step : 3 hours queue for the hotel transfer. Again no assistance from TK staff. Not even a glass of water. 11 pm, we finally arrive at the hotel - 1 room for 4 (children don't count in that case, even if they pay a full ticket like adults), No dinner! Can something be done to force TK remove the mention "Best Europe's airline" from their ads? For instance, Aeroflot is much better. Never again. Should have travelled via Moscow (much more welcoming and professional)

✅ Trip Verified | Amsterdam to Abu Dhabi via Istanbul. Delays, delays and more delays. That sums up the experience with Turkish Airlines. Long queues at the check-in desk. Slow processes. Delays in flight schedule from AMS to IST. Late arrival at IST airport. Further delays from IST to AUH. And arriving at Abu Dhabi Airport our suitcases were missing. After a delay of two days the luggage finally arrived at our hotel. We had to buy for 550 euro clothing, underwear, swimwear, footwear, toiletries to rescue us through the first two days of our holiday. Turkish compensated only 170 euro. A disgrace. Never again will we travel with this airline.

✅ Trip Verified | Istanbul to Johannesburg. Our flight on 30 December (TK0038) was cancelled and we had to connect with their ticket office to finalise a flight for 31 December (TK0042). We paid $79 per seat for 4 people (Seats 6 A/B and 6 J/K) Only A/B was allocated to us which my son and I used because of legroom. My wife and daughter was moved to 27E/F. We flew in from Heathrow the day before on 29 Dec for that 30 Dec connection but due to the postponement was forced to find accommodation and Turkish Airlines was aware of our trip from Heathrow yet they refused to assist with meals or accommodation. That was an extra 300 Euros and I have not heard anything re my 2 x $79 seat cost loss. Never again!

✅ Trip Verified | Johannesburg to Istanbul. We were well taken care of by the cabin crew, service was near perfection. The food was delicious with lots of varieties available. Everything was on time. Great movie selections. Smooth lift off and landing

Not Verified | Taipei to Sao Paulo via Istanbul. Worst service I had in my life! As Elite Plus even I was flying economy I have access to Business Class Lounge in any domestic or international flight flying Turkish, what was denied in Taipei my entrance. When I arrive at my seat someone was already seated, they changed me seat, and later I couldn't access internet, need to use from my miles. During flight other passengers in Business Class Received amenity kit and I didn't. I used miles for upgrade both ways and they gave boarding pass just for first sector, I asked Purser about the amenity and as well my ticket second sector because in a previous flight I had same bad experience. They said you should do a feedback form. Waiting answer until now. They used more miles than the top limit on their system that is 75000 miles from Far East to South America, they deducted 100.000 miles. They damage my luggage on arrival. The asked invoice from the luggage I had, and denied payment saying the luggage is fixable, just come and fix for me. The miles accrued was to be 100% on the fare I bought they gave me around 50%. Amazing company!

✅ Trip Verified | Chicago to Athens via Istanbul. This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me.

✅ Trip Verified | London to Bangkok via Istanbul. I traveled with Turkish Airlines on business class back to Bangkok. The check-in was fast as there weren't any queue and the staff work very professionally. i received a priority pass at the security. The airport is huge so I need sometime to walk to the gate. I visited the United Airlines lounge near the gate which was large, modern, clean, had friendly staff and had wide selection of food and drinks. After staying in the lounge I headed to the gate early like it said on the time board but I had to wait at the gate very long and the queue as disorganized and passenger both business and economy were held for another half an hour before boarding. After boarding, I got welcomed by the crew handed out a welcome drink and a menu for lunch. The seat was fully flat, modern and comfortable but the remote control was old and the distance to the magazines was unacceptable and the storage areas was poor. The flight was delayed as the traffic at Heathrow was bad. The in-flight entertainment system which had wide selection of movies, TV programs and many more. The meal was served an hour after takeoff, the food made up of Turkish food which was nice but it tasteless and the option in the menu was poor. The toilet was clean and modern. The flight arrived on time in Istanbul. The airport was crowded, old and had lack of renovation. Fortunately, I had an access to the lounge which was large,clean but crowded, lack of food options and seats. I spent and hour before head to the gate for my flight to Bangkok. The airport was huge and I nearly missed the priority boarding as the time board show the gate late. The service and facilities was the same as the previous flight but the seat included the amenity kit which is really useful on this 10 hour flight. The crew weren't friendly on this flight and not motivated. The flight arrived in Bangkok in the afternoon on the next day on time. I received another priority pass to went through the passport control. My bag arrived on time also. Overall, the airline itself had a good service and business class facilities but the crew should be more friendly and the airport issues should be fixed.

✅ Trip Verified | Vienna to Riyadh via Istanbul. Biggest problem with this airline is its home airport. Istanbul Ataturk has huge capacity problems. Because of that most flights are delayed and there are no places to sit while waiting for a delayed flight. Then really amateur services kick in when the employees start calling for all passengers to group in the back of the room for passport check only to move again to the front after that for the boarding. The fact that I booked extra legroom seat and a plane was changed without any notification (resulting in regular seat) only adds to an unpleasant experience. This was not a low-cost flight, but services appeared so. Food and on-board services won't fix these problems.

✅ Trip Verified | Istanbul to Abuja. Turkish Airlines switched my seats selected through online check in, so that my family was separated. There was no need for this that was ever explained to me, leading me to conclude it was carelessness and incompetence when I did my baggage drop. They changed my seats during baggage drop. Then, they messed up and put an infant in an emergency row seat. So then I had an infant put beside me along with his father, whereas before that I had an empty seat beside me. No apology from the staff. Terrible organization and service. Will not fly them again.