✅ Trip Verified
| Cancun to Amsterdam. I was scheduled to fly on 17th December, arrived to the airport and went through the check-in and all the security checks. After that, we (as for all the passengers) were waiting to board, which had seemed to start any minute. But it was being delayed every ten minutes for another ten minutes until there was a 4 hour delay at which point the pilots came to inform us there were some issues with the airplane's computer, which they were trying to fix, but they would reboot the computer's system and we'd be boarding in an hour. Another hour passed and the pilots came, saying at 2 A.M. (5 hours after the scheduled time of takeoff) that they weren't able to fix the problem and that all the passengers are gonna be accommodated in a five-star hotel for the night (after we get our visas back and go again through immigration) and that we would be informed what the next step is in the morning. I asked if I wasnt going to go to the hotel, if I could get the money instead, so I can buy food and water in the airport, they said no. Next morning I was waiting for any kind of information about the new flight. There was none in the airport and none on my email or my cellphone. Meanwhile my girlfriend arrived, we said our goodbyes and she left before I had at least some minor information about my flight, although the international departure board was all the time showing that the check-in for my flight was about to begin in 40 minutes. But 40 minutes turned out to be the whole day and at about 5 P.M. the check-in opened for my flight. I was lucky they hadn't changed the terminal because I wouldn't have found out. OK, I went through the check-in again, through security checks again and the flight was delayed again and again and again, unsure to even take-off that night. In the end we departed from a different gate and 25 hours later but we departed. I am trying to make a complaint to get compensation for the delayed flight. There is an official complaint app at the airline's website. It doesn't work. So I wrote an email. They answered that I have to complain at the website's official complain program. I sent another email, saying that for whatever reason I cannot get inside that program. I sent them the official complaint form and all the information they needed to know. Their answer after that was that my email was empty and I have to write a new one. It takes 2 days for them to answer every time. So I wrote a new one.