TUIfly

Not Verified | They almost made me to miss my flights. They made me to pay 144 usd extra because of backpack overweight which could only be 3kg which was not stated anywhere and also a joke as it is always 10kg at least normally. After paying they still made me to unpack my backpacks and pack the overweight separately as I can not bring it on board it has to go below. The most uncomfortable experience, also after 25 years of flying the first time someone measured my backpack and also be that picky. Never again.

Not Verified | Accidentally filled in the wrong last name (not the maiden name) when requesting the ticket. You just get to hear that buying a new ticket without a refund of the old ticket is the only option (It simply cannot be changed anymore!) If only I had checked the premium box (for 60 euros per person) then it would not have been a problem to change it! I have rarely encountered such rip-offs. I understand that I should pay for a change, but just saying that I should just buy a completely new ticket really goes way too far. And then I will have to resell that seat that has already been paid for. Per ongeluk de verkeerde achternaam (niet de meisjesnaam) ingevuld bij de aanvraag van het ticket. Krijg je gewoon te horen dat een nieuw ticket kopen zonder restitutie van oude ticket de enige optie is (Het kan gewoon niet meer aangepast worden!) Had ik het premiuim vinkje (voor 60,= euro p.p.) maar aan moeten vinken dan was het geen probleem geweest om het aan te passen! Zelden zulke afzetters mee gemaakt. Ik snap dat ik zou moeten betalen voor een wijziging maar gewoon doodleuk zeggen dat ik maar een compleet nieuw ticket moet kopen gaat echt veel en veel te ver. En straks wel die stoel die al betaald is nog een keer doorverkopen...

✅ Trip Verified | Worst experience ever. I missed my flight as my first flight was delayed because of the weather. When I contacted Tui they couldn’t offer any help, they didn’t have a different flight to offer me, and they didn’t want to refund anything for the flight I never took.

✅ Trip Verified | Neos (airline) division of TUI Germany. You can web check-in and you can change seat allocation without pay. Plane arrived on time, boarding and welcome was professional and crew was helping passengers with their carry-ons to be placed on bins. New and clean aircraft, service was great with two servings with tasty food and good variety of juices (do not offer beverages) but have wine, coffee, tea. IFE is only drop screens to see the flight path and you can hear music from channels with earphones (buy or your own).

✅ Trip Verified | This is a budget airline. Had it not been for the fact that this flight was heavily undercooked, and we didn't have a row to ourselves, I believe this 10hour+ flight would have been extremely uncomfortable. As it turns out we were able to stretch out and relax. The service and meals are what you would expect from a budget carrier. I would not book this flight if I knew it would be full.

Not Verified | Pleasant company with competent and attentive staff. Respected schedule and efficient on-board service. It was unfortunately the last flight on this route between Toulon and Charleroi

Not Verified | No problem with this airline. Pleasant on-board service. Schedule respected. Aircraft (ES-SAA) leased from an Estonian company. Very good experience.

✅ Trip Verified | When I think about what tuifly at prices to get there and back to Crete and when I then see on the flight from Crete (X3 4107 on 26.8) how inattentive the flight staff is. Children at the age of 2 do not even get a small attention let alone even a smile of the seller or flight attendants and a simple coffee 3-4 euros should cost then I am more than served. It is a tragedy with how little or no service money is earned.

Not Verified | Staff attentive but not overly friendly; given that the crew already had a 16hrs working day (as told by one of the cabin crew) still OK. What wasn't OK at all: being ordered to the airport and being told just after checking in and passing the security line that the flight is delayed for 7 hrs. Thank you for having me, my wife and two toddlers waiting in a wee airport at 38 degrees outside while wasting a whole day which we could have spent at the hotel pool instead. Nobody was present by Tuifly at the airport, the hotline was constantly unavailable, and all we got was a voucher by E-mail of 15 EUR. To be spent at mediocre facilities on location. No word of sorry, no one to talk to - we all have been left to our own, basically. Best even: they served food and drinks on the plane and wanted to charge money after this disaster. Not to mention that we received our luggage in FRA in a very bad condition. This is one of the worst services I have ever encountered and will not fly with this airline ever again.

✅ Trip Verified | Brussels Zaventem - Fuerteventura Return. Slight delay on the outbound flight due to late arrival of the plane at Brussels Airport but final arrival in Fuerteventura was on time. Return flight had a delay of a bit less then 2hrs due to technical problems with the first foreseen plane. We had the nice Boeing Sky Interior on the return plane so that was a plus! In general clean planes and pleasant (young) cabin crew on both flights. Meals and drinks for purchase but nice selections though. We booked and paid for emergency exit seats so that we would have extra legroom, highly recommendable on such longer flights imho! I understood that one young lady on the outbound flight did not speak Dutch...for a Belgian airline this is not acceptable though!