TUIfly

✅ Trip Verified | Really bad services and no information for our 4h30mn delay. We had a flight from Bruxelles to Heraklion. Our flight was supposed to be at 6.30, we arrive at the airport without seeing the flight on the board. We had no email, no information until we saw the number of our flight at 10am on the board. We waited 3h30 then had the number of the gate 20mns before the “supposed” 10am departure. No information from the crew until we seated in the aircraft and 40 more minutes of delay once on the plane. For sure we will not take this company again. We flight quite often and it’s the worst company we experimented.

✅ Trip Verified | I have purchased tickets to fly from Amsterdam to Ibiza. TUI officially announced in media that no flights will be cancelled, everything looked good until the last moment, when I suddenly got an email that my flight got moved to Liege, different country, 270km away. The flight was schedule on 6.20 morning Saturday so because I worked on Friday evening and there is totally no night transportation between Amsterdam and Liege, there was no way for me to get to Liege. I have called TUI and a very polite lady told me, that indeed there is no other way but to cancel the tickets and she can do it for me. I asked her, to be sure if the funds will be transferred back to my account, she confirmed (I got credit note and cancellation bill) and that’s the moment when the show begins. The email on their website doesn’t work, when after an hour waiting you finally get someone on the phone, they send you to chat, after days of waiting for answer on messenger the tell you to call (with a smiley), on twitter they say that: “it is busy and I probably received the money because system says: 0€” so basically their approach is: "We have your money, and what can you do?"

✅ Trip Verified | I have never wrote a review before and I travel really often. This was by far the worst airline ever! I’ve traveled with a lot of airline companies that have an excellent customer service and the TUI fly service was the worst. My flight got delayed without telling us a reason and I lost my two connection flights to the other destinations. I went to their customer service department in Brussels and the ladies didn’t help me at all, didn’t advise me what should I do and they were laughing at me. Their customer service in Miami told me that for sure my lost flight will be rescheduled in Belgium and nothing happened. They don’t know their own policy at all. I was so frustrated that I bought extra ticket for my connection flights and I had zero help from their department. They told me to go to an agency near them to book a new ticket which was 500€. That’s what they do delay/cancel flights in order to go to an agency near them to book a new flight. It is a scam please avoid this airline.

✅ Trip Verified | Flight departed on time. This was the first time I flew the 737-800 MAX with TUI. The interior was really modern and the seats were quite comfortable for a 4.5 hour flight. There were USB outlets on every chair, and the catering was okay. Overall great flight!

✅ Trip Verified | First time on TUI flight. Booked Deluxe Class (Premium Economy) to Curacao. Boarding was good as well as the onboard experience. Two major air carrier from AMS-CUR are KLM and TUI. Despite TUI fly their B787, however Deluxe class non-flatbed seats are unbeatable against KLM flatbed. Wonder if TUI ever want to change their seat configuration to compete their competitor at least on their long-haul flight. Delayed for almost 1 hour and it seemed they were expecting for their stand-by cabin crews to arrived. Catering onboard was great however. Wine and champagne are still available.

✅ Trip Verified | I have now asked for a refund 3 times, but no response. If this is the customer service offered, I am surprised that any of the aircraft leave the ground. Customer service is for customer service. If no response is offered I will be posting on all my social media accounts the non return of requests or the non answering of enquiries.

✅ Trip Verified | Marrakech to Paris. My flight was canceled, which I can perfectly understand. Once back, because of the law I am supposed to receive 400€. I have get in touch with them via email, they were answering me. After two months without receiving my money, I have got in touch with them several times in the email and on Facebook, and they are not answering me anymore. I can understand everything, but not answering when they are reading my emails and messages om Facebook is disrespectful.

✅ Trip Verified | Düsseldorf to Hurghada. The service on board was friendly but keep in mind that drinks and food is not included in the ticket price. The drink and food menu offers a wide range of drinks and snacks. The legroom was decent, however the seats had limited storage space. Tuifly is a typical holiday carrier, expect children and a lot of noise. Overall the flight was enjoyable. The flight departed in time, after arrival in Eqypt we were committed to scan our body temperature and fill out a health card, due to the Coronavirus.

✅ Trip Verified | On December 15th me and my partner flew from Curacao to Amsterdam, with a stop at Aruba, on a Boeing 767-300ER of TUIfly Netherlands. Check-in was quick, but due to a late arrival of the aircraft boarding started late. Passengers to Amsterdam had to board first, while the passengers from Amsterdam to Aruba were asked to board second and fill up the remaining unassigned seats. The flight to Aruba was very quick (only 20 minutes) and no serviced was provided due to the short flight time. At Aruba the passengers to Amsterdam were asked to remain seated while the aircraft was prepared for its last leg to Amsterdam. After 90 minutes on the ground we departed slightly later then planned to Amsterdam. The seats were extremely narrow (this 767 was equipped with a 2-4-2 configuration, instead of the designed 2-3-2 configuration). Legroom was good, because we booked comfort class (a pitch of 33 inch), but the seats weren’t equipped with head rests. The interior looked also very dated due to the old overhead bins. The entertainment system was fine with a limited but good selection of movies and television series. After take-off dinner was served (chicken with onion sauce, which was not very good) with a non-alcoholic drink service, after which coffee or tea were served. The lights were dimmed (it was a night flight) and two hours before arrival breakfast was served (a croissant with a yoghurt and a drink). To conclude, the cabin crew was great, polite and very professional. But to be honest, the seats were so horrendous that I would not fly TUI again on this aging 767.

✅ Trip Verified | Amsterdam to Curacao on December 7th with TUI fly Netherlands, operated by a Boeing 787-8. Check-in was quite chaotic at Amsterdam, with multiple TUI departures at the same time and only one staff member trying to sent passengers to the right check-in row (check-in or bag drop-off). Boarding on the other hand was very smooth and efficient. I prebooked Economy comfort (34 inch leg space), seat 12A, which was quite comfortable. The seat was quite narrow though. The seat was equipped with an PTV with a pretty small selection of movies. A free headset and pillow were distributed. After take off the crew came around with a drink service (alcohol was charged), follow by a hot (small) meal with a drink and coffee or tea. During the flight it was possible to order paid snacks or drinks, but there were also two complementary drink rounds. Two hours before landing a sandwich with a slice of cake were handed out, which was really tasteful. The flight itself was uneventful, and the crew was really friendly and professional. Overall, it was a good experience for a typical holiday airline.