TUI Airways

✅ Trip Verified | The worst, the plane left more than 3 hours late, and then landed with 2:48 hours in Cancun, and 50 minutes on the runway, waiting for our turn to stop due to the delay. More than 15 people lost air or bus connections to our final destinations. At this it was after 6 o'clock, they sent a person to show his face and nothing trained to resolve but simply put the complaint online, I stayed in a country that I do not know at 8:00 at night looking for a hotel, another flight for the next day at a very expensive price, trying to get a taxi, changing to the local currency to have cash. The food on the plane, the small portions even I eat little. No one in the crew speaks even 10% of Spanish and they are landing at a Spanish-speaking airport. Nor was there an option for Spanish or subtitles in the entertainment. They did not give a glass of water and food, even less as I said, not even a decent meal on the flight. Please do not buy from them, as of today they say that they landed with a delay of only 2:48, which indicates that they expedited the flight, putting everyone at risk just so as not to exceed the 3 hours of delay with which we had already taken off. There is no communication. Lo peor, el avion salió con mas de 3 horas de retraso, y luego aterrizo con 2:48 horas en Cancun, y 50 minutos en pista, esperando turno para detenernos debido al atraso. mas de 15 personas perdimos conexiones aéreas o en buses a nuestros destinos finales. A esto eran las pasadas las 6, mandaron a una persona a dar la cara y nada capacitada para resolver sino simplemente que pusiéramos la queja en linea, me quede en país que no conozco a las 8:00 de la noche buscando hotel, otro vuelo para el siguiente día a un precio carísimo, intentando conseguir taxi, cambiando a la moneda local para tener efectivo. También agrego: 1. La comida en el avion, las porciones pequeñas incluso yo que como poco. 2. Nadie en la tripulación habla ni el 10% de español y están aterrizando en un aeropuerto de habla hispana. Tampoco en el entretenimiento había opción a español ni en subtítulos. 3. No dieron ni un vaso de agua y comida pues menos como decia ni en el vuelo una comida decente. Por favor no compren con ellos, al día de hoy dicen que aterrizaron con un retraso solo de 2:48 lo cual indica que el vuelo lo agilizaron poniendo en riesgo a todos solo para no pasar las 3 horas de atraso con las que ya habíamos despegado. Verificare esta información y la verán en redes de los otros pasajeros afectados también . No hay ni comunicación.

✅ Trip Verified | A wonderful flight with TUI in July. A very special aircraft with a very interesting history taking us down to Kefalonia. The first time I have been on an plane since before the covid pandemic. The crew were lovely and the views out the window are a whole new level. Very interesting seeing France, Belguim, Germany, the Adriatic sea, and the Italian Islands including Dias before making a beautiful approach in to EFL, seeing Zaknythos before touching down quite hard with 6 minutes to spare and a flight time of just 2 hours and 50minutes. G-TUKF has an all-white livery due to being delivered from Pegasus Airlines only 4 months prior. She was originally built in 2006 for Ryanair as EI-DPE. In 2013 she became TC-IZG, operating for Pegasus Airlines. She joined TUI Airways in March 2020 and has been operating for TUI ever since.

✅ Trip Verified | A disappointing experience from start to finish. Both outbound and inbound flights had delays. A 6 hour delay on the outbound and a 2 hour delay on the inbound. Both of which were poorly communicated and managed. We paid for extra space seats and although the extra leg room was average the seat pitches were very small. This is in comparison to budget airlines that we normally fly with. Where the planes normally have 6 seats a row, the TUI aircrafts had 8 seats per row and although I believe this was a significantly bigger plane it was not big enough to accommodate people comfortably.

✅ Trip Verified | Superb service from start to finish. Clean cabin, pristine in fact. Light blue mood lighting. Plenty of cabin storage for luggage. Two cabin crew teams doing meal services and a duty free run at the end. Pilot kept us informed throughout with regular updates. Smooth boarding and disembarkation. An absolute joy compared to some Short Haul carriers.

Not Verified | The flight was okay, I think it was worth the money, the seats were quite comfortable. The toilets were clean, and the prices were quite fair. The only downside was that this was a night flight and the lights were on the whole flight except takeoff and landing. We did have a 3 hour delay but I believe this isn’t TUI’s fault, great airline.

Not Verified | I was very impressed with my booking and flight. The staff on my flight were amazing and it was a very pleasant experience. It's really nice to be mindful and grateful when you experience good service. Thank you.

✅ Trip Verified | What a fantastic flight. Premium seats comfortable. The food was lovely and presented in a premium style. Cabin Manager Sandra and her team were fantastic and very attentive. Thank you for the wonderful experience.

✅ Trip Verified | Arrived and prompt check in. Aware of 30 minute delay at check in, this was 2 hours by the time we departed. Basic cabin so no pre departure lounge etc. Aircraft flown in from Manchester Quick turnaround, boarding ok. Staff attentive and friendly. Good announcements from pilot. After take off, drinks round which was fine. Meal service was ok (chicken and pasta). Overall I thought this was all fine. IFE, music not allowed due to Covid which seemed odd. Films were fine. The flight was reasonable, toilets were their let down. There were 4 for an economy cabin and these were not policed often enough. In their defence though, the cabin crew were busy throughout.

Not Verified | Flights outbound & return very good however, aircraft not clean. Tea & coffee stains on panel in front of extra legroom seats and table holders in seats full of crumbs, tables stained & sticky and this was a morning flight out of Manchester. Considering we are wearing masks and advised on hand hygiene and reducing infection risk I thought the infection prevention controls measures on this aircraft were very poor, they weren’t much better on the return flight either.

✅ Trip Verified | Nicely presented, recently purchased Boeing 737. Relatively comfortable seats, decent staff and a Buy on board service. However a 6 hour flight without IFE is hard work! In addition, there was only a single drinks service on the return flight and there was no effort made to allow passengers to ask for drinks .