TUI Airways

Not Verified | The flight was okay, I think it was worth the money, the seats were quite comfortable. The toilets were clean, and the prices were quite fair. The only downside was that this was a night flight and the lights were on the whole flight except takeoff and landing. We did have a 3 hour delay but I believe this isn’t TUI’s fault, great airline.

Not Verified | I was very impressed with my booking and flight. The staff on my flight were amazing and it was a very pleasant experience. It's really nice to be mindful and grateful when you experience good service. Thank you.

✅ Trip Verified | What a fantastic flight. Premium seats comfortable. The food was lovely and presented in a premium style. Cabin Manager Sandra and her team were fantastic and very attentive. Thank you for the wonderful experience.

✅ Trip Verified | Arrived and prompt check in. Aware of 30 minute delay at check in, this was 2 hours by the time we departed. Basic cabin so no pre departure lounge etc. Aircraft flown in from Manchester Quick turnaround, boarding ok. Staff attentive and friendly. Good announcements from pilot. After take off, drinks round which was fine. Meal service was ok (chicken and pasta). Overall I thought this was all fine. IFE, music not allowed due to Covid which seemed odd. Films were fine. The flight was reasonable, toilets were their let down. There were 4 for an economy cabin and these were not policed often enough. In their defence though, the cabin crew were busy throughout.

Not Verified | Flights outbound & return very good however, aircraft not clean. Tea & coffee stains on panel in front of extra legroom seats and table holders in seats full of crumbs, tables stained & sticky and this was a morning flight out of Manchester. Considering we are wearing masks and advised on hand hygiene and reducing infection risk I thought the infection prevention controls measures on this aircraft were very poor, they weren’t much better on the return flight either.

✅ Trip Verified | Nicely presented, recently purchased Boeing 737. Relatively comfortable seats, decent staff and a Buy on board service. However a 6 hour flight without IFE is hard work! In addition, there was only a single drinks service on the return flight and there was no effort made to allow passengers to ask for drinks .

✅ Trip Verified | Overall my flight with TUI was great. Captain and crew were very informative and friendly and had a comfortable flight to Gran Canaria. I sat on seat 17a which I picked and the seat was reasonably comfortable for a 4 hour flight and this flight was meant to be on 737-800 and for a picky person into aviation this was a huge bonus as we were given TVs. Food and drink was offered however I got myself a Burger King prior to the flight however I did get a Diet Coke on the flight - forgot the price. We landed in quite hard and my favourite bit - the airport. Getting through the first part of immigration was fast and easy but when we had to joint the vaccination/covid test line which had 2 desks and 4 flights that was terrible. Then the baggage we had to wait almost 2 hours for due to a mix up made us even more tired and stressed. Anyway the general flight was great and I praise TUI and their crew.

Not Verified | This was my 4th time with TUI! This flight was probably my best flight with them as the crew were absolutely great and we were on a 787-9 Dreamliner on a 3.45 minute flight. My only issue was boarding took ages and were using 1 bus but that’s not TUIs problem. We landed 1 hour late but that was fine with me. Baggage at Birmingham took 45 mins which is not very good- Overall a great experience.

✅ Trip Verified | Both our outgoing flight and returning flights departed late. The outgoing flight was an hour late although we were all on the plane on time. The return flight departed 45 minutes late as only one staff member was working the gate. This was very frustrating as we have flown with TUI on a number of occasions which we have experienced delays. TUI planes are quite basic and uncomfortable for a 4 hour flight and the food and drinks onboard are expensive. Staff onboard the plane are friendly.

✅ Trip Verified | On our flight no. TB181 from Brussels to Punta Cana on 15/08/2021, we sat in the Deluxe section and while the flight crew was very nice, a lot of passengers either weren’t wearing any masks at all and only had them hanging from their chins, or some just had them on to cover their mouths but not their noses. On such a long flight, I expected to see everyone wearing their masks correctly (except for eating & drinking, but people were not wearing their masks (correctly) for hours). The flight crew didn’t say anything, only when I asked them directly they managed to ask a woman in front of us to put on her mask. She did, but as soon as the flight attendant was gone, she made an obscene gesture towards a sign that told the passengers to wear masks and proceeded to free her nose. When we in process of landing, one of the flight attendants was standing directly in front of us, next to us was a man that didn’t wear any mask at all and loudly talked to his neighbour in the middle row. Both didn’t wear their masks, but the flight attendant didn’t say anything at all. I am very disappointed with the crew and especially with TUI fly for not enforcing basic hygiene rules despite the Covid-19 pandemic still going on. I will not be flying with Tui again despite having flown with them for years and I regret already having booked the return flight to Brussels because this shows the company doesn’t care for their passengers’ safety at all. To be truthful, I was horrified at how little the crew seemed to care - they were busy chatting next to the kitchen while half the plane was sitting without masks.