TUI Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 68 reviews
5/10
3 star Skytrax Rating
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9/10

TUI Airways customer review

(United Kingdom)

Trip Verified | Superb service from start to finish. Clean cabin, pristine in fact. Light blue mood lighting. Plenty of cabin storage for luggage. Two cabin crew teams doing meal services and a duty free run at the end. Pilot kept us informed throughout with regular updates. Smooth boarding and disembarkation. An absolute joy compared to some Short Haul carriers.
AircraftBoeing 737 Max 8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMahon to Gatwick
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"The flight was okay"

(United Kingdom)

Not Verified | The flight was okay, I think it was worth the money, the seats were quite comfortable. The toilets were clean, and the prices were quite fair. The only downside was that this was a night flight and the lights were on the whole flight except takeoff and landing. We did have a 3 hour delay but I believe this isn’t TUI’s fault, great airline.
AircraftBoeing 737MAX8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGlasgow to Antalya
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"it was a very pleasant experience"

(United Kingdom)

Not Verified | I was very impressed with my booking and flight. The staff on my flight were amazing and it was a very pleasant experience. It's really nice to be mindful and grateful when you experience good service. Thank you.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon Gatwick to Paphos
Date FlownJuly 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"a fantastic flight"

(United Kingdom)

Trip Verified | What a fantastic flight. Premium seats comfortable. The food was lovely and presented in a premium style. Cabin Manager Sandra and her team were fantastic and very attentive. Thank you for the wonderful experience.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteManchester to Cancun
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"The flight was reasonable"

(United Kingdom)

Trip Verified | Arrived and prompt check in. Aware of 30 minute delay at check in, this was 2 hours by the time we departed. Basic cabin so no pre departure lounge etc. Aircraft flown in from Manchester Quick turnaround, boarding ok. Staff attentive and friendly. Good announcements from pilot. After take off, drinks round which was fine. Meal service was ok (chicken and pasta). Overall I thought this was all fine. IFE, music not allowed due to Covid which seemed odd. Films were fine. The flight was reasonable, toilets were their let down. There were 4 for an economy cabin and these were not policed often enough. In their defence though, the cabin crew were busy throughout.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBristol to Cancun
Date FlownApril 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"aircraft not clean"

(United Kingdom)

Not Verified | Flights outbound & return very good however, aircraft not clean. Tea & coffee stains on panel in front of extra legroom seats and table holders in seats full of crumbs, tables stained & sticky and this was a morning flight out of Manchester. Considering we are wearing masks and advised on hand hygiene and reducing infection risk I thought the infection prevention controls measures on this aircraft were very poor, they weren’t much better on the return flight either.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Montego Bay
Date FlownFebruary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"6 hour flight without IFE"

(United Kingdom)

Trip Verified | Nicely presented, recently purchased Boeing 737. Relatively comfortable seats, decent staff and a Buy on board service. However a 6 hour flight without IFE is hard work! In addition, there was only a single drinks service on the return flight and there was no effort made to allow passengers to ask for drinks .
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Sharm el Sheikh
Date FlownJanuary 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Captain and crew were very informative"

(United Kingdom)

Trip Verified | Overall my flight with TUI was great. Captain and crew were very informative and friendly and had a comfortable flight to Gran Canaria. I sat on seat 17a which I picked and the seat was reasonably comfortable for a 4 hour flight and this flight was meant to be on 737-800 and for a picky person into aviation this was a huge bonus as we were given TVs. Food and drink was offered however I got myself a Burger King prior to the flight however I did get a Diet Coke on the flight - forgot the price. We landed in quite hard and my favourite bit - the airport. Getting through the first part of immigration was fast and easy but when we had to joint the vaccination/covid test line which had 2 desks and 4 flights that was terrible. Then the baggage we had to wait almost 2 hours for due to a mix up made us even more tired and stressed. Anyway the general flight was great and I praise TUI and their crew.
AircraftBoeing 787-9 Dreamliner
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Las Palmas
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"the crew were absolutely great"

(United States)

Not Verified | This was my 4th time with TUI! This flight was probably my best flight with them as the crew were absolutely great and we were on a 787-9 Dreamliner on a 3.45 minute flight. My only issue was boarding took ages and were using 1 bus but that’s not TUIs problem. We landed 1 hour late but that was fine with me. Baggage at Birmingham took 45 mins which is not very good- Overall a great experience.
AircraftBoeing 787-9 Dreamliner
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLas Palmas to Birmingham
Date FlownOctober 2021
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"planes are quite basic and uncomfortable"

(United Kingdom)

Trip Verified | Both our outgoing flight and returning flights departed late. The outgoing flight was an hour late although we were all on the plane on time. The return flight departed 45 minutes late as only one staff member was working the gate. This was very frustrating as we have flown with TUI on a number of occasions which we have experienced delays. TUI planes are quite basic and uncomfortable for a 4 hour flight and the food and drinks onboard are expensive. Staff onboard the plane are friendly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Rhodes
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no