TUI Airways

✅ Trip Verified | Just come off a flight from Gatwick to Fuerteventura. Absolutely fantastic flight. Captain was very polite greeting all the passengers when we disembarked with a smile. In the cabin manager BJ was superb. He and the rest of the crew did a great job by making customers feel special which is unusual in today's climate. Plane was completely full but was clean on arrival. The only negative was we were 2hrs delayed from Gatwick. Well done TUI for a great experience today.

✅ Trip Verified | We were due to fly out of Tenerife south at 9am on Saturday 11 March. On boarding the crew were welcoming and helpful. We got settled in our seats, and the captain made an announcement. Due to the French Air Traffic Controllers' strike, we might be delayed takeoff by about 40 minutes. About 30 mins later, he made a further announcement that there was more delay. However, within 10 minutes, he was back with an update, he'd decided on a different route, but had to order more fuel. He kept us up to date on route and the weather in Aberdeen throughout the journey. The crew did an amazing job in difficult circumstances.

Not Verified | To be fair, I don't know whether this is partly an airport fault. We were booked on a flight due for take off at 2.50pm. The airport board said check in opened 12.20. We joined the queue at 12.15. Check in did not start until 12.30, and then only one desk, not two, for another few minutes. At the departure lounge, the board said gate displayed 2.15. At 2.15 we went to Gate 1, which we had been advised of by Special Assistance. I have a problem with steps so required the lift to the plane. When the flight was announced, we were taken to the lift, which has comfy seats, fortunately. We could see the other passengers queuing in the cold wind and gathering clouds. At 2.30, the fueller was still operating. The Special Assistance guy looked in the cabin through the window, tried the emergency door, but there was no response at first. We could see the cockpit crew in the plane. All I can assume is that cleaning took longer than usual. Given that the flight was supposed to take off at 2.50, the delay in boarding seems odd, but then so does fuelling, when the plane had been standing for about an hour, and the airport was anything but busy. Eventually, about 2.40, the cabin crew opened the door and we were allowed entry. The plane was beautifully clean. The cabin crew were smiley and friendly, but how those poor people with toddlers and babies, who had been standing in the cold were feeling, I have no idea. Incidentally, the stance Tui uses is quite a walk from the terminal, and only part of it is under cover. Given the inclement weather conditions in Aberdeen generally, it's unfortunate, to say the least. BA has covered airbridges from the terminal for its flights. Maybe it's a cost thing for Tui? The pilot announced something about possibly missing our slot, worst case scenario half hour wait. We either were allowed to go late or stole another flight's slot but took off fairly quickly. However, both hubby and myself noticed excessive air pressure change on take off and landing of this flight. It's not something we've noticed before. I can't say it was a different aircraft- it looked like any other Just not impressed with Tui this time around. It has always been my flight provider of choice, but I maybe need to think again.

✅ Trip Verified | This flight is worse than Ryanair cheap seats. Paid premium for extra space seats and what a joke that was given that as they were filled for free by those that did not pay the premium as soon as we were ready to take off (lucky them). Also premium for what, seats were uncomfortable, barely big enough for someone like me who is only 65kg and 5'2". Service in flight was shabby if not woeful. Have a return ticket back to London with TUI and will definitely not be travelling with this joke of an airline again after this. People are not cattle, stop treating them like farm animals and give them what they pay for.

Not Verified | The pilot didn't show up for our flight. Last flight of the day, all shipped off to hotels - some of our flight ended up in Heathrow hotels so not even local. No prioritising families so we ended up with a double room for a family of 5 with 3 of us on the floor. TUI have been 'investigating' our complaint for 2 months. The result? A standard email saying they're sorry and will pass our feedback on to the relevant team. Absolute farce and will never use them again. I advise others to do the same and hope that TUI don't survive this recession.

✅ Trip Verified | The worst, the plane left more than 3 hours late, and then landed with 2:48 hours in Cancun, and 50 minutes on the runway, waiting for our turn to stop due to the delay. More than 15 people lost air or bus connections to our final destinations. At this it was after 6 o'clock, they sent a person to show his face and nothing trained to resolve but simply put the complaint online, I stayed in a country that I do not know at 8:00 at night looking for a hotel, another flight for the next day at a very expensive price, trying to get a taxi, changing to the local currency to have cash. The food on the plane, the small portions even I eat little. No one in the crew speaks even 10% of Spanish and they are landing at a Spanish-speaking airport. Nor was there an option for Spanish or subtitles in the entertainment. They did not give a glass of water and food, even less as I said, not even a decent meal on the flight. Please do not buy from them, as of today they say that they landed with a delay of only 2:48, which indicates that they expedited the flight, putting everyone at risk just so as not to exceed the 3 hours of delay with which we had already taken off. There is no communication. Lo peor, el avion salió con mas de 3 horas de retraso, y luego aterrizo con 2:48 horas en Cancun, y 50 minutos en pista, esperando turno para detenernos debido al atraso. mas de 15 personas perdimos conexiones aéreas o en buses a nuestros destinos finales. A esto eran las pasadas las 6, mandaron a una persona a dar la cara y nada capacitada para resolver sino simplemente que pusiéramos la queja en linea, me quede en país que no conozco a las 8:00 de la noche buscando hotel, otro vuelo para el siguiente día a un precio carísimo, intentando conseguir taxi, cambiando a la moneda local para tener efectivo. También agrego: 1. La comida en el avion, las porciones pequeñas incluso yo que como poco. 2. Nadie en la tripulación habla ni el 10% de español y están aterrizando en un aeropuerto de habla hispana. Tampoco en el entretenimiento había opción a español ni en subtítulos. 3. No dieron ni un vaso de agua y comida pues menos como decia ni en el vuelo una comida decente. Por favor no compren con ellos, al día de hoy dicen que aterrizaron con un retraso solo de 2:48 lo cual indica que el vuelo lo agilizaron poniendo en riesgo a todos solo para no pasar las 3 horas de atraso con las que ya habíamos despegado. Verificare esta información y la verán en redes de los otros pasajeros afectados también . No hay ni comunicación.

✅ Trip Verified | A wonderful flight with TUI in July. A very special aircraft with a very interesting history taking us down to Kefalonia. The first time I have been on an plane since before the covid pandemic. The crew were lovely and the views out the window are a whole new level. Very interesting seeing France, Belguim, Germany, the Adriatic sea, and the Italian Islands including Dias before making a beautiful approach in to EFL, seeing Zaknythos before touching down quite hard with 6 minutes to spare and a flight time of just 2 hours and 50minutes. G-TUKF has an all-white livery due to being delivered from Pegasus Airlines only 4 months prior. She was originally built in 2006 for Ryanair as EI-DPE. In 2013 she became TC-IZG, operating for Pegasus Airlines. She joined TUI Airways in March 2020 and has been operating for TUI ever since.

✅ Trip Verified | A disappointing experience from start to finish. Both outbound and inbound flights had delays. A 6 hour delay on the outbound and a 2 hour delay on the inbound. Both of which were poorly communicated and managed. We paid for extra space seats and although the extra leg room was average the seat pitches were very small. This is in comparison to budget airlines that we normally fly with. Where the planes normally have 6 seats a row, the TUI aircrafts had 8 seats per row and although I believe this was a significantly bigger plane it was not big enough to accommodate people comfortably.

✅ Trip Verified | Superb service from start to finish. Clean cabin, pristine in fact. Light blue mood lighting. Plenty of cabin storage for luggage. Two cabin crew teams doing meal services and a duty free run at the end. Pilot kept us informed throughout with regular updates. Smooth boarding and disembarkation. An absolute joy compared to some Short Haul carriers.

Not Verified | The flight was okay, I think it was worth the money, the seats were quite comfortable. The toilets were clean, and the prices were quite fair. The only downside was that this was a night flight and the lights were on the whole flight except takeoff and landing. We did have a 3 hour delay but I believe this isn’t TUI’s fault, great airline.