Transavia

✅ Verified Review | Heraklion to Amsterdam. Transavia is the worst airline I have ever been on. I had a flight to Atlanta (with KLM) from Heraklion, through Amsterdam. Flight was booked through Delta airlines. The day of the flight, I arrive 2 hours early to the airport to check in, and after 15 minutes of waiting, the check in agent tells me that I do not exist in their system. I show her the paid for and confirmed flight, she looks again, and says I do not exist. Then, she asks her supervisor to check. This supervisor goes for 45 minutes and comes back saying that she can see my Amsterdam - Atlanta flight, but no flight on Transavia. The reason I was given for the mess was that the Delta "system" did not send the reservation to the KLM/Transavia "system" (as if that's something I should fix for them!). She then asks me to "call Delta", and expects me to resolve a problem that occurred between Transavia and Delta, without my own knowledge! After that, I had to ask her to find me a phone, since I could not use my own to call internationally. She takes me to their reservation desk, and the agents there start shouting at me as if it was my fault that I needed to make a call in their office; a call that they should've done (In fact, I was asked to find the Delta phone number myself!). At that point, my flight had already departed, and after reaching Delta myself (since the Transavia agents never called for me, instead they shouted at me to get out), and being rebooked on a flight the next day, I go to these agents to check whether they can see my reservation. Once again, they say that I don't exist in their system! After another long discussion with them, I was given someone on the phone from Transavia, who said that Delta did indeed book me, but Transavia decided to cancel my flight on their leg twice because of "payment". I tried to explain to her that this makes no sense, since my connecting flights are confirmed, I have a payment receipt, a confirmed ticket number from Delta, and everything is in order. She again repeats the same thing. After all this mess, I return to my newly booked hotel, contact Transavia by email. Then, as if it was magic, a few hours after, they send me an email saying that what happened was just a "mistake", and they give me my confirmation number. Overall, terrible airline, terrible staff, and terrible experience. Avoid at all cost.

Amsterdam to Larnaca. I booked my flight from Toronto to Larnaca in November 2016 with KLM. I left Toronto Feb. 2017 arrived in Amsterdam Feb. 24 and took the connecting flig ht from Amsterdam with flight HV5313 for Larnaca that KLM arranged for me and my wife with Transavia. Although I booked the flight 4 months ahead and I was hoping to get a decent seat at the front of the economy section. They put us at the last seat where the seats do not move back. Although there were empty seats and I requested a change the flight attendant was fairly rude. I saw with my own eyes changing some other people. I will not fly an airline that I cannot go online and choose my own seat. Also people could not find a place to put their luggage.

✅ Verified Review | Barcelona to Munich. After I booked the flight, the schedule was changed (5 hours later!). So I booked a new flight. That was changed several times (about 30 - 45 minutes). I had to search in the Website of the Airport (Barcelona), which Terminal I have to go, Transavia did not inform me. 2 hours before the sceduled time it was again delayed by 50 minutes. It seems therefore not reasonable to fly with Transavia if you have to stick to your own timetable. I will not book a flight again. The seats are very small (looking around me, I saw that 50 % of the passengers could not lean their heads back) and there was no room for the feet. It was also not clean.

✅ Verified Review | Flew Transavia from Amsterdam to Munich. Boarding procedure was chaotic and ground staff were unable to guide matters in an efficient way. A small purse does count as an item of hand luggage and had to be placed in the wheeled case, which makes it impossible to carry even the smallest personal items. Without any need, wheeled cases were not allowed on the aircraft even though the plane was not even half full. No recommendations.

✅ Verified Review | Zürich to Amsterdam. First, they canceled the flight after 8 hours delay. Then after very bad communication, they transferred me to a new flight next day with KLM. Here I had to pay again for my luggage, and this was even more expensive than I paid first at Transavia. Now Transavia doesn't want to pay the difference. So in total, the flight was 30 hours delayed. In the airport, I received a voucher of 10CHF. In Zurich airport, you can't survive for 10CHF. So I paid for a lot of food and drinks by myself.

✅ Verified Review | Nantes to Berlin. Friendly cabin crew and very polite. They offered me to sit on an emergency row because of my height. The food is not included as it is a low cost airline, but the prices are not too bad compared to other low cost airlines. Nice new aircraft, comfortable seats. Only downsides: they were a bit too insisting with how to sit the baby on our laps although he already had his seatbelt, and my wife had to breastfeed him to avoid pain to his ears. Also the ticket price was quite expensive for a low cost company and a short flight. I would fly with them again though.

✅ Verified Review | Eindhoven to Stockholm. Again Transavia did a good job. Friendly crew and on time performance. We paid 330 euros for a return for 2, including 1 suitcase on hold and emergency exit seats, which certainly added to the comfort. With 46 euros however I think the luggage fee is too high. Reasonably priced food. Transavia uses Eindhoven Airport for many flights, which is small and efficient and much better than Schiphol.

✅ Verified Review | My flight was delayed for more than 4 hours last minute. Of course we could not contact them as they start to work 8am only. So I submitted complain mentioning to coontact me asap regarding the refund and that I am not going to take the flight as it is not possible. I had to rush the same minute to find another solution, to get another ticket for 300EUR as I had important plans in Paris already and could not miss it. Now, after almost a week of thinking, they reply me, I would get a compensation, but I refused to take the almost 5 hours delayed flight, so I cannot get any refund. Basically, the customer service in this company does not exist, they do not take any responsibility. It is not the cheapest airlines, although in the cheapest ones you are treated as a respected customer, staff is more polite and seats have more space. It was the worst experience. I have read many reviews now, and noticed their flights are always late/delayed. I had flight back with them on Sunday, and it was delayed another 30min. They do not even communicate this to the customers and staff is not even sorry about this or offering help, eventhough half of the passengers missed last trains from Amsterdam. I would never recommend to fly with this airline.

✅ Verified Review | Transavia is a new operator on the Helsinki sector and we flew one-way from Amsterdam to Helsinki on 17th April. Very crowded check-in that was handled very efficiently, once we boarded in the Easter chaos, were happy to board a new Boeing 737-800 which was quiet and very pleasant. Excellent cabin crew - very friendly and smiling, but a relatively cramped seating. Excellent experience, will fly again.

✅ Verified Review | We flew with Transavia from Munich to Tel Aviv and return. All together there were nine of us with children. The service was good, the aircraft was clean, the staff were friendly and the departure was on time both ways. Overall we were very satisfied and will probably fly with them again.