Transavia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 189 reviews
4/10
3 star Skytrax Rating
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Transavia customer review

(Australia)

Flight delayed due to mechanical reasons 2 hour updates until they told us a plane would be coming in 6 hours from Paris when we were in Santorini. I don't know why they couldn't send one from Athens which is 30 mins away. Ended up being 12 hours in the airport they told us at 19.00 so there was no option to arrange a new flight. Staff rude and not helpful even when just asking for details. Got to Paris at 3am instead of 3pm.
Seat TypeEconomy Class
Seat Comfort N/A
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
na

Transavia customer review

(Spain)

My worst (non)-flying experience. It was during the 11-14th June 2013 strike by French air traffic controllers. Our Transavia flight was due to leave at 19.00 on 12th June. First they pushed departure back to 20.30 then to 00.30 then 00.45. Finally the plane arrived and the passengers disembarked and we anticipated that at last we would be leaving but then they told us the flight was cancelled because they needed the plane elsewhere. No other explanation. The staff maintained minimal levels of politeness but didn't really seem to care very much. They also told us they would not refund the money would not offer another flight hotel or transport really unbelievable. Their recommendation was that we should go home very helpful at 1 in the morning if you live in Spain! The outward flight was also delayed but at least they got us there. The cabin was cramped and the seats pretty uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Transavia customer review

(Australia)

Flew from Malaga to Amsterdam. The trip was pleasant and comfortable the staff helpful. Check in was slow with a lot of people travelling. Amsterdam was efficient. I wish all flights were as easy as this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
9/10

Transavia customer review

(Netherlands)

Flew Rotterdam-Prague return. Both flights clean punctual and cabin crew helpful. Green livery perhaps even more garish than Ryanair's. However just 70EUR for a round-trip Rotterdam is a fantastic airport and there were no problems in Prague. There was even IFE which was an episode of Modern Family and was more than adequate for the 90 minute flight. Would certainly fly with again when I'm back in the Netherlands.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Transavia customer review

(Netherlands)

Flew back from VLC to AMS on 11/5/2013 with the larger Boeing 737-800 which was fully booked. Unfortunately for some reason it was not possible to check-in online. Arriving 2.5 hours before departure the check-in desk didn't open for another half hour. Check-in was smooth with seats at row 1A/B still available (more legroom). Flight departed 10 minutes late. The aircraft was fully booked but staff managed to get everybody seated in a short time (some seats had been checked-in twice but staff handled this efficiently and friendly). As the computer for credit-card / pin payments wasn't working it was only possible to pay cash for the drinks and meals no in-flight sales. Flight arrived on schedule in AMS but as it landed on the Polderbaan it takes almost another 15 minutes to arrive at the gate (D56). Baggage arrived approx. a half hour later which by Schiphol standards is pretty good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Transavia customer review

(Netherlands)

Selected Transavia for a short break. Outward from AMS to VLC on 5/5. Check-in was done 24 hours in advance and was easy and changed our seats from row 19E / 19F to row 1D / 1E. This row gives you a bit more legroom which is very nice as my wife and I both have long legs. Flight left Amsterdam on time. Staff helpful and attentive. We arrived approx. 20 minutes early and disembarking was quick. Baggage arrived a few minutes later. All in all a pleasant flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Transavia customer review

(Indonesia)

FCO-RTM I rarely travel by air while in Europe and had no expectation with Transavia turned out it was a pretty good flight. Cabin attendants good and helpful. There was only problem during check in when we saw the schedule on FCO departure information screen showing the flight is actually depart one hour before the scheduled time with no explanation. Luckily we were at the airport early and asked the check in staff about that and she had no clue. Other passengers were also confused and unaware of the change. However flight departed on the original schedule. Apart from that the flight was fine and on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Transavia customer review

(Italy)

From BLQ to EIN both flights in the afternoon in regular weather situation on a 747-700. Crew were quite fair with passengers both at the airport and on board. They passed only once with the trolley with beverages and food. Average seat space and clean. Just a little delay at on-boarding operations. Online check-in very useful but only for Eindhoven airport it would be great having it at Bologna too. Everything was as one would expect for a low cost company to me and most important I had no bad experience in hidden additional costs as I've had with other (more famous) companies.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Transavia customer review

(Netherlands)

AMS-FAO-AMS. Going out on a GOL aircraft (inside) more or less ok. Flying Blue members can use the lounge at Schiphol but not fast track. Transavia has finally added the possibility to check in online for return flights but this was not working for Faro airport due to technical difficulties said the website. Return flight incredibly uncomfortable new seats are extremely small and seat pitch is just agony. Although this flight also has a KLM flight number no miles are accrued and no lounge access in Faro.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Transavia customer review

(Switzerland)

Flight from NCE to AMS. Punctual flight arrived on time but had to taxi all the way to the gate from the furthest runway of the airport. Good service on board very nice cabin crew. Very busy flight on busy route after Christmas and New Year not the cheapest fares.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes