Tigerair Australia

Sydney to Adelaide on 13/6/2011 was cancelled due to the Volcanic Ash but was not updated on their website. We proceeded to the airport as per their instructions on the website only to be told that all flights to Adelaide has been suspended and that the next available flight out is 2 days later. No form of notification as to update of the status of the flights. On top of that every other experience with Tigerair has always been met with flight delay or cancellation. Cheap tickets are definitely not worth the unreliability.

I booked 3 different flights and without explanation they changed all flight times from early morning to night. After contacting customer service and trying very hard to understand their poor english I gave up. I continued with the rescheduled flights and missed the very thing I was supposed to be there for. I will never fly with Tiger again and I will not recommend to ever fly Tiger.

Sydney-Melbourne-Sydney Flight. On the return leg all the airport screens were displaying that our flight had been cancelled. We enquired with staff who said they would not help us until we line up and attempt to check in. After about one hour of waiting to see if we'll actually fly we were allowed to check in. Departure was delayed by approximately 2.5 hours we were not offered anything not even water while we waited. Onboard the aircraft it was filthy some life jackets had come out of the capsules under the seats and were just left there by staff. We were not greeted onto the aircraft.

My return flight Sydney to Brisbane was cancelled with no explanation. I only found out (luckily) 2 days before hand when I was attempting to do web check in. I was told that I could swap the tickets for another trip or receive a refund. When looking at their website I noticed that there were tickets being advertised for the same day as I was wanting to travel. When I asked if I could these tickets I was told that these tickets where actually sold out and that the website had not been updated. That if I were to book these tickets online (which the system was letting me do) I would find out later that my trip had been cancelled again due to overbooking. I subsequently book my tickets with another airline at considerable cost due to short notice. I was told that I would receive a refund in 3-6 weeks from Tiger. On looking at the Tiger website the following day I discovered that the trip I had wanted to book was still being advertised and I could still book on line if I wanted to. Therefore potentially there is a lot of customers who could have been booking that trip over the last two days only to discover that there trip had been cancelled due to over booking. Tiger seems to have a system that is set up for a lot of disappointment for a lot of people.

Arrived at the airport only to find out that the flight had been cancelled. Staff informed me that many other flights have been cancelled today and yesterday however Tiger did not deem it necessary to inform me any earlier! Staff kept apologising which i must admit is the only thing they do well (they must be used to it seeing the amount of times flights are cancelled). My flight was at 8.45pm and I was offered another flight the following day at 8.45pm. I chose not to take that offer and managed to get a refund (which will apparently arrive in 3-4 weeks). I booked my flight with Virgin which set me back A$250 one-way SYD-MEL. I will never fly Tiger again.

Flight cancelled at 10pm the night before the flight from Melbourne to Brisbane I was one of the lucky ones to get a text. I will never fly with them again. On hold for 30 minutes then dealt with a rude operator who could only offer me a flight after I was due back at work. Not worth the saving on the airfare at all. It will take 3-6 weeks for a refund I chose to book my flight home with another airline.

My return flight from Sydney to Melbourne was cancelled and no notification was given to passengers. Consequently the line at Sydney airport was huge and Tiger was completely understaffed to deal with the excess passengers. For cancelling the flight we were offered a refund or a seat on a flight some five hours later. However there were only 20 seats available on the later flight so some people would have missed out. I was one of the lucky ones who got a seat on the later flight. However this later flight also encountered delays. At no point were passengers offered an explanation or an apology. You might save money with the ticket prices but you will pay for it later with terrible service.

Disgraceful. Flight cancelled via text 10pm night before 6am flight. Staff very unhelpful after waiting on hold for close to an hour. Lost $250 car hire and $450 accommodation fees. Never use Tiger again. Flight shows as sold out on web and still scheduled to fly out at 6 in the morning?

We left home at 7am for 0845 flight to Melbourne for the weekend. Our flight was initially delayed by an hour only minutes before boarding time. Within hour an hour our flight was cancelled without adequate explanation. The airline also left it to a lone employee to face the dozens of disgruntled and disappointed passengers. We spent 7 hours at Sydney domestic airport and eventually got offered a $5 voucher for McDonalds or a terminal cafe. After a long mindless day looking around T2 & T3 shops we boarded the plane at 1:45. After more waiting everyone dutifully seat belted in the cabin crew announced that 10 people never showed for the flight (not a surprise) and their bags had to be removed from the plane. This caused a further 45 min delay. In total it took 10 hours from leaving our home in Sydney to arriving at our hotel Melbourne. This airline is disgraceful.

Everyone says you only fly Tiger once! I forgot my print out web check in ticket and when I arrived at the airport Tiger had the audacity to charge me $30 for a counter check in! Add this to the $15 fee of using your credit card to book tickets and this airline is a rip off. I now will pay the extra and fly Qantas or Virgin.