Tigerair Australia

Flight cancelled from Brisbane-Sydney. No text message no email warning was sent. Only found out once we had arrived at the airport. Staff advised they did not know why. Offered a refund or a flight the next day which was not suitable seeing as the only reason we were going was to attend an important event on the Saturday night. Taking a replacement flight would have been as wasted trip. Had to buy a super expensive flight x 3 extremely costly! Even if they manage to get us home today will not be flying Tiger airways again. Don't buy cheap flights - it is truly not worth the savings.

MEL-BNE-MEL SIN-KUL PEN-SIN SIN-KCH-SIN. All flights were punctual. Flights were bargain- basement cheap and one shouldn't compare the airline for a full-service airline. Would not hesitate to fly Tiger again!

Cancelled my Melbourne-Brisbane flight less than 24 hrs inevitably meaning I paid about twice as much compared to other airlines due to then requiring a last minute ticket. 2 of my colleagues also had their flights cancelled (different routes) and given a similar "operational reason" without any further explanation.

AVV-SYD. Flight arrived ex OOL but incomprehensibly inefficient boarding where an inexperienced and very slow male staff member saw us depart 20 mins late. Flight only had 70 or so passengers on the 180 seat A320. Staff went through the motions of selling the usual snacks but few passengers purchased anything. 1 female flight attendant lacked any manners and was noticeably curt to female passengers although more civil to males. The other flight attendants looked bored. The flight failed to pick up any time with arrival at the SYD airport gate some 25" down. This flight alone would have lost a few thousand dollars. While not at a peak time one wonders how much longer before part owners such as Singapore Airlines pull the pin on the Australian operation where clearly (when not affected by natural events such as volcanic ash) flights are cancelled daily due to either an aircraft failure or low passenger numbers. Of course Tiger is not the only airline to do this: all the domestic airlines in Australia engage in such practices but Tiger is the worst based on objective BITRE figures.

Booked a family holiday from Sydney to the Sunshine Coast for 6 adults and 3 children. Was phoned 1 hour before check in that the flight was cancelled and we could go to either Brisbane at 16.45 flight or to the Gold Coast at 15.20. We thought the Brisbane flight would get us closer to our destination we then tried to get our rental car changed from the Sunshine Coast to Brisbane they advised us that they didn't have any cars available. We phoned Tiger back and advised them that we had no way of getting from Brisbane to the Sunshine Coast at such a late time on a Sun evening and asked them what they can do for us the response was nothing. As we agreed to go on the Brisbane flight they have managed to wash their hands completely of any assistance in accommodation for the night until we could obtain transport from Brisbane. Our return section was just as bad we phoned them on the Sat to make sure our flight was still flying and was told yes. After our initial trouble getting to the Sunshine Coast we didn't rely on Tiger at all and phoned them back again a few hrs later to once again be told that our flight was cancelled and that they could only put us on a flight from Brisbane at 2005 - even though their website showed seats available on earlier flights. Those with young children would understand that 20.05 flight to get home around 23.00 is not at all ideal. Tiger were not prepared to assist us in anyway.

As per the previous comment we also booked our flight to Sydney from the Sunshine Coast and paid for accommodation and return flights with another airline. We were sent no text or email and booked in over the net. On arrival at the airport we were told all flights with Tiger from the Sunshine Coast were cancelled. We could change our flights to Tues - but they could not guarantee the flight would not also be cancelled. We will never ever make this mistake again!

BNE-SYD-BNE. I received a call just under 4 hrs from departure to say flight was cancelled. I first though it was a joke. Next available flight offered 24hrs later or a refund. I took the refund for full trip as I was only going for the weekend so to miss a day was pointless. Other airlines were very expensive to purchase at the last minute so I missed my weekend. I received a text 24hrs prior to say return flight was cancelled and to call Tiger. My issues that they can't put an apology in that very brief cancellation text message that they ask the customer to call and chase the refund and that the refund can take 3-6 weeks. I've flown them at least 4 times and have had a couple of minor delays & have been happy to buy bargain flights. Not any more! I will pay more in future for hopefully reliable flying.

Sydney to Sunshine Coast easy web check in flight on time and crew charming. Sunshine Coast to Sydney easy web check in flight cancelled without any communication (either email address or mobile number supplied with booking) and no answer from customer service number in Melbourne (long distance call). Tiger is fine until they decide to cancel a flight. That's when you learn that flying Tiger is flying false economy. I strongly recommend flying any other airline.

I booked a flight to Sydney booked accommodation etc and then received a text message two hrs before check in to inform us the only flight from the Sunshine coast had been cancelled. The text asked me to phone a phone number in Melbourne (no 1800 number available) waited for 40 mins before someone answered. Had great difficulty understanding her basic English. Ruined holiday thanks Tiger! No reason given for cancellation. The cheap fare has ended up being quite expensive. Will never fly Tiger again.

I waited at Perth Airport for a flight to Avalon Airport near Geelong Victoria. The departures screen claimed that the flight was on time. At the departure time no staff appeared at the gate though the departures screen still claimed that the flight was on time. Then there was an announcement over the PA saying that the flight had been cancelled for "operational reasons" and that passengers should go downstairs to collect their luggage. Despite this the departures screen claimed that the flight was on time. The passengers all had to go down the stairs and collect their luggage and then join a huge queue of angry passengers at the checkin counter. I managed to get a Tigerair flight to Tullamarine Melbourne leaving 14 hours later though I was originally booked to Avalon Geelong. Tiger Airlines did not provide any assistance with food accommodation or transport.