Tigerair Australia

SYD-MEL flight. TOur gate was changed 3 times in the airport only to find after 1.5 hrs half waiting for a delayed plane that it was cancelled. They tried to get us onto other flights but it was not to Tullamarine only to Avalon where we would all have to get on a bus to Tullamarine. Customer service was below poor there was none to be honest. We had been at the airport since 11am and did not get to Melbourne until 10.50pm. Do not get sucked into their cheap airfares everything else about their airline is bad.

Melbourne to Sydney. Flight left on time and arrived early. Cabin crew were friendly. No complaints for a 1 hour flight. Even the Tiger 'shed' in Melbourne was practical and ok.

SYD-MEL. Check-in at desk as usual and placed into an exit seat. Crew made a lot of fuss about all of the safety procedures. Onboard cabin much like a decent easyjet plane. Crew and pilots very chatty and pleasant. Arrival through the barb wire surrounded 'shed' for baggage claim was funny but also totally practical - can there be a quicker means of leaving any airport? Overall I enjoyed my flights which were also inexpensive.

Tigerair took our money confirmed our seats the day before. We flew in from NZ the night before collected our daughter and fronted up at 5am as requested for the 7am flight to Perth only to be told the flight was cancelled. No apologies and no help offered and 6 weeks later still no money refunded!

MEL-OOL. Check-in staff friendly and delightful - check-in a breeze. The flight left early and arrived 35 mins early. Crew a pleasure to deal with.

Boarded a Tiger flight in Sydney for flight to Melb. Was sat in cabin for 50 mins with no activity or movement. On departure no explanation was offered. During the flight 2 flight attendants began to argue and it turned nasty and uncomfortable for passengers in the front row where we sat watching a girl have strips torn off her by a woman who felt she was the centre of the universe. I wrote a letter of complaint but had to send it to Singapore E-mail address as there is no local E-mail contact with them in Australia.

Melbourne-Brisbane cancelled for the second time. This time at 2130 the night before an 0615 flight. I received an SMS stating the flight was cancelled and there was nothing available until Sun. Our only option would be to now buy $500 one way tickets for the family with Qantas or Virgin adding $2000 to our weekend trip to Queensland. It is a false Economy to book Tiger. You may get there but then again you may not. I have travel insurance and they can't assist me other than to pay me back for missed hotel bookings. If it's important that you arrive at your destination when you planned then book with a real airline. We've learnt our lesson.

Every flight we have been on has been cancelled at the last minute with no explanation and offered flights several days later (when we are supposed to be home). Spent more on the 4 hr drive to the cancelled flight than I ever would have saved. Can't contact "customer service" no notifications - even their website says the flight is running. Terrible.

We will not fly with Tiger again because they are far too unreliable. The final straw was this morning when the Perth Avalon flight was deferred from 08:40 to 17:30 after already being rescheduled by 12 hours when Tiger rearranged their Australian schedules earlier this year (to improve reliability!) . Of the 5 sectors that we have booked over the last 3 years only one flight left at the originally booked time (PER/SIN in 2008). None of the delays were related to a natural disaster like volcanic ash. Three (including today) were delayed by many hours and we only found out at the airport. Two were rescheduled by 12 hours when Tiger rearranged their schedules earlier this year causing significant problems with our holiday. A one in five success rate is appalling even for a discount airline. It is especially bad in a large country like Australia where regularly cancelling rescheduling or delaying the one flight a day causes people major inconvenience. Luckily this morning we were able to rebook with another reliable airline though this goes to Melbourne Airport which is less convenient than Avalon for this trip.

Flight was cancelled from Melbourne-Cairns. No text message no email warning was sent. Only found out when I contacted Tiger with a query about web check in - they'd sent me an email reminding me to web check-in then when I clicked on the link was advised that web check in was not available for my flight. The guy I spoke to sounded like a computer and honestly could not have cared less that my travel plans had been ruined. Offered a refund (in six weeks' time) or a spot on the next available flight (paying the difference of course) which was four days later and not suitable. Had to buy an expensive last minute flight to replace it.