Tigerair Australia

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
3/10
No Skytrax Rating
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1/10

Tigerair Australia customer review

(Australia)

Everyone says you only fly Tiger once! I forgot my print out web check in ticket and when I arrived at the airport Tiger had the audacity to charge me $30 for a counter check in! Add this to the $15 fee of using your credit card to book tickets and this airline is a rip off. I now will pay the extra and fly Qantas or Virgin.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

Tigerair Australia customer review

(Australia)

MEL-SYD return. All good only issue a 20 min delay due to a failed landing light. Could not fault the crew or web check in. Yes will Fly Tiger again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Tigerair Australia customer review

(Australia)

Flight cancelled no warning (why do they collect your contact details?) no apology and no care or empathy shown. Raises concerns about other aspects of the company's operations. Cheap flight but left out of pocket by hundreds of dollars. I will never fly Tiger again.
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Disgusted - so excited to be spending a weekend in Melbourne for our anniversary just a couple of hours before we are due to go to the airport we get a call the flight has been cancelled I thought it was someone playing a joke. They even sent through a flight confirmation email this evening. Will never fly Tiger!
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Awful Flights cancelled without warning apology or reason; leaving us stranded and eventually costing us hundreds extra to get home. Never use Tiger!
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Incredibly unsatisfactory - do not fly with them. I used web check in and made sure my bag was under 10 kilos because I know how exorbitant their over weight fees are. However did not count on them weighing my handbag! Only 1 kilo over but had to fork out $70 to check in my luggage. The staff were rude and unhelpful about this ridiculous situation. Is it any wonder the company is in trouble?
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Terrible. 2 hours late like everyone else that's posted here. No apology no explanation - like everyone else has said here. Their boarding passes say they love being on time. How would they know? It looks like they have never had a flight that was on time.
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

I was supposed to fly out of Adelaide on 27 April 2011 to Melbourne and was told as I checked in (with four other family members) that the flight was cancelled and they booked us on a flight for 29 April 2011 to Melbourne at 7.30 am . After arriving to check in and waiting 4 hours they told us the flight was cancelled 'again'. Offering me a refund in 48 hours I had to find another carrier to fly home with. Cancelling a flight once was very disappointing but twice just reflects that these people should not run an airline. Reason for the cancellation was not given apart from operational reasons. Hopefully CASA shuts them down.
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Booked Tiger BNE-SYD and back during this Easter weekend to attend cousins wedding. Flight to SYD - waiting time to check in (we had luggage) 1hr followed by flight delay for almost 2hrs - no explanation. So missed out on pre-wedding family function as everyone had gone home by the time we arrived in SYD. Return flight long queue at check in counter with very slow operations. By the time our time came we were told check in for that flight was closed and we had to take another flight. In other words 'you are hereby abandoned good luck'. Had no option but to purchase new tickets with another airline - with 3 young children this was an absolute abuse. Appreciate Tiger is cheap travel but people are not cattle.
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Booked Tiger for our return Adelaide to Melbourne arrived at airport early so as not to miss check in - only to be told our flight had been delayed due to fog. Then 4 hrs later it was cancelled entirely. While it may be true word of mouth can be the best advertising never lose sight of the fact in can be the worst.
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no