Tigerair Australia

I couldn't be more unhappy with the customer service at Tigerair. Every time I have flown with them has been quite simply awful. My most recent experience was flying out of Sydney to Brisbane. All trains to the domestic and international airports were delayed due to a medical emergency so I scrambled to get a taxi to the airport arriving 40 minutes before my flight's departure. Weather was terrible in Sydney most flights were delayed. I was told very curtly that I had missed my flight and there was nothing to be done. After an hour of trying to speak to a supervisor to make a complaint I was told nothing could be done - no refund no credit nothing. Ridiculous uncompromising and terrible customer service.

I convinced my family to fly tiger (Melbourne - Sydney return) as the flights were cheaper. I now know why. A text from Tiger to say that our flight had been delayed 4 hours. This dragged out to 5 hours. This is a short hop to Melbourne. I've learnt now I will pay my $50 extra next time for decent airline.

ADL-MEL return. Check-in online printed boarding passes so only had to get to the gate by boarding time. (30 minutes before departure). Aircraft fairly new A320s in not so bad shape clean and tidy contents of the seatback pocket in a pretty worn state. Crew friendly and efficient decent food and drink selection for an as to be expected price. Thorough communication from the flight deck. Both flights departed and arrived on time. The only drawback about flying with Tigerair to Melbourne is the horrible T4 Terminal that they use although it is in the process of being redeveloped. And for the price of their airfares you can't really complain. Another positive experience flying with Tigerair and will fly with them again if the price is right.

SYD-MEL-SYD. This is about the tenth flight I have had with Tiger and they continue to impress. Sure you get no entertainment no free food and no leg room but with flights as cheap as this I can put up with it. They are yet to cancel a flight on me which is more than I can say for some 4 star airlines I have flown. Would recommend them for short flights. I am flying Sydney-Perth next week will let you know how that goes.

Booked morning flight from Adelaide to Melbourne waiting to check in and were informed flight had been cancelled no other flight available until later that evening. Later told mechanical fault as the cause for cancellation. Ended up having to pay more for a flight with Jetstar. Poor service and reliability.

Flew from Melbourne to Alice Springs. Check in was quick went straight through security at Tigers own terminal. Boarding was on time and and the flight left on time. The staff were polite friendly and efficient. At Melbourne you avoid the crowding since Tiger have their own terminal. Myself and my family have now flown Tiger several times and the experience has been consistent.

7th Feb. We were booked on the 6.45pm Sydney to Brisbane to visit our grandchildren. We arrived at the check in at 6.00 pm with 11 other passengers and whilst queuing to check in the Tiger employees smiled sweetly and put up the flight closed signs and walked away. Couldn't care less about the people waiting to check in. We all went down to the Departure gate to be met by the most arrogant supervisor who would not let us board the flight nor would he give any reason. He told us to ring customer service pay $85 and we could fly the next afternoon. We phoned customer service who were equally unhelpful and the fares had suddenly escalated to $112.00. Fortunately for us our son booked us on a Qantas flight the next day. We will never fly Tiger again.

My wife and were supposed to fly Tiger from Sydney to Perth on 3rd Feb 2014 at 21.55 we arrived 3 hours early for the flight as we connected from NZ checked in and then advised plane would be leaving at 22.25. We boarded ok and taxied out on to the runway. We were out there for what seemed to be an eternity. Then Plane came back to the terminal. Informed by pilot that Sydney has a curfew and no plane in or out between 11pm and 6am. Very poor for a major Domestic/international airport. Pilot also said there was only one runway allocated to Tiger and the wind was blowing in the wrong direction to take off. We then were told on disembarking that Tiger would offer a new flight at 6am the next morning. No offer of accommodation no meal or drink vouchers no water nothing. Staff were extremely unhelpful and unsympathetic. We were told to come back at 4 am the next morning to check in no staff were there until 4.15am. We finally got to the end of the queue and expected to have seats 9D and 9E that we paid for and were told they were given to someone else the check in girl told me "have you read your terms and conditions no seat is guaranteed" and eventually got seats down the back. Plane was supposed to leave at 6am another delay and eventually left at 8am. Sydney airport and tiger definitely need to lift their game. I will never fly Tiger again worst customer service by an airline I have received.

15/01/14 - TT244 18/01/14 - TT247. We flew with from Sydney to Gold Coast and back had a really great trip. Cabin and service was much better than expected. Recommended to all especially if you have a tight holiday budget!

We flew with Tiger Sydney to Alice Springs return three times in 2013 and found them to be fine. I was making a documentary and needed to get 4 crew members and 13 equipment road cases there and back and the very cheap fare (about 1/4 the cost of another carrier) enabled us to do just that. Aircraft cabin was fine clean and presentable and departure-arrival times went to schedule. We had no problems with cabin crew as all were approachable and communicative. I did see people at Sydney turn up late and also try to wing it with baggage allowances and they had to pay the price for this which is fair enough. I suspect that not everyone has the same experience with them but I can only recount mine and so far they have been worth flying with unlike some other Australian airlines who have lost the plot with cabin service.