Tigerair Australia

Brisbane to Sydney on the 4th May on TT377 which was scheduled to depart at 3:55pm. There were delays in Sydney due to winds and all airlines were suffering delays to/from Sydney. Hardly Tigers fault. Boarded the plane around 4:40pm and was ready for take off just after 5pm. Most people were asleep after a busy weekend as we started rolling down the runway. About 1/3 of the way down the runway the captain hit the brakes. We were stopped at the end of the runway and had no idea why. There was no announcement from the cabin crew and eventually the captain came on. A light had appeared during takeoff and he had to abort the takeoff. So he said we'd go back to the terminal and have engineers look at the issue and we were to remain on the plane. The cabin crew made no announcements at all during this time. One got short when people wanted to go the toilet. After about 10 mins we were told we would need to get off and head back into the terminal. Back into the terminal we go and we were told not to go too far so we can listen to the announcements. What announcements?? There was not 1 announcement from the Aerocare ground staff. The captain made two announcements over the nearly 5 hour delay! One of the announcements was that the engineer had just arrived at that was at 7pm nearly 2 hours later and that we should be out by 8pm. Then 8pm came and no announcement. The staff at the gate said a call would be made between 8:30pm and 9pm to see if the flight would be cancelled. Come 9pm there was no announcement! With a delay this long peoples tempers were becoming frayed! The AFP turned up a few times. We received no food or drink vouchers. We also learnt that if the flight was cancelled it was left up to us to find accommodation. The 8:05pm flight to Sydney was cancelled as it was the same aircraft that we were on. There was some very lost passengers at the gate as there was no staff at the gate. We finally boarded around 9:20pm and we didn't get off the ground till 9:45pm. All we got onboard as compensation was a cup of tea or coffee or a cup of water! We made it to Sydney with 6 mins to spare before curfew. Not too sure if I'd fly Tiger again after this experience. The Aerocare staff need better training to handle these situations.

Adelaide- Melbourne return carry on baggage only check in at Adelaide less than a minute. Modern A320 aircraft clean and tidy and departed on time. Return flight 3 days later much the same as out bound though given exit seats with generous leg room at no extra charge. All in all great value for a 60 minute flight which cost less than half of other airlines. as with other budget airlines arrive at the airport in plenty of time know the rules and regs and fly cheap.

The 8.05pm Tiger flight on the Sunday of the A-League Grand Final - Brisbane to Sydney - was cancelled and rescheduled for Tuesday 8.05! There was no assistance from staff no communication and complete contempt for passengers. I spent 23 hours waking and sleeping at Brisbane airport after changing to a Virgin flight that was also cancelled and reset for a few hours departure later than planned. Mine is one of many stories and Tiger has seen the last of me.

Flew to Sydney - Brisbane return on the same day 5th May 2014. Flight to Brisbane was eventually about an hour and a half late but the return flight was cancelled after waiting in the check in queue for about 2 hours. The worst thing was nobody was told anything At one stage the police came along fearing trouble and they had to tell the staff to make an announcement! Zero care appalling customer service useless excuse for an airline.

First and last flight with Tiger today. Hesitantly booked our flights about 6 weeks ago as all other airline options weren't suitable at the time paid to allocate specific seats as I'm a nervous flyer arrived at the airport 85 mins prior to departure to see an enormous queue and 3 check-in staff. A staff member eventually came forward asking for anymore passengers for Sydney (ex Cairns) we came forward with half a dozen others and were told there were 7 seats left on the flight I shrugged this off as we had already paid for our seats were early and had paid extra for the seat allocation. Things went downhill quickly. No seats together bad luck read the T&C's we were told which apparently state no matter how much you pay or how early you are you're not even guaranteed a seat let alone the one you specifically chose and paid extra for. Apparently they're in the business of intentionally over-selling all of their flights. When I protested and continued to remind her we were on time had followed all the rules and should not have had our seats given away we were told too bad further protesting miraculously eventually resulted in seats together but not the seats we'd paid for. Our bag was a couple of kilos over which was the same bag that boarded a Jetstar flight to Cairns without incident and now we were being told to pay $25 per kilo I laughed and said that's ok we can take a few things out the already rude check-in staff member continued to get ruder and ruder telling us she didn't have time for this (still an hour before the flight) and eventually let us go but only because I continued to protest. The size of the seat and legroom was by far the most cramped and uncomfortable I've ever experienced. Arrived in Sydney on time but landed in the middle of the Tarmac and had to be ferried by buses to the terminal of course not enough buses! For the stress and discomfort caused at the end of an otherwise amazing holiday saving $50 on the fare price just wasn't worth it. Neither of us will ever fly with Tiger again.

TT271 Sydney to Melbourne 24/4 - arrived at airport to see cancelled on airport monitors. No information nothing. Wait in queue for an hour to be offered refund or flight tomorrow "sometime". Great start to long weekend. Flew last flight at night with Qantas instead - at great cost. TT214 Melbourne to Sydney 28/4. Arrived at airport - flight not even on monitor. No information. Cancelled! Join huge queue confusion reigns by time we get to front 90 minutes later (only one staff member processing flights for first hour in queue) they are offering Virgin fight 6hrs later. Flew Qantas instead - again at great cost. Will I fly Tiger again? What do you think!

I was booked to fly from Sydney to Melbourne on 27 April standing in check-in lane two check-in staff got up closed their counter and walked off. Instantaneously a text message arrived saying flight cancelled. No assistance to get to a new flight nothing. Worst customer service ever.

I was a couple of kilos over but within size limit of carry on luggage and charged $75 dollars to check it in. I was told I could wear enough articles in my bag to reduce the weight though this does not reduce the weight of me and my bag in the cabin. Then my bag doesn't catch the same plane as me. Ground crew told me "for some reason your bag didn't make the flight". I also wouldn't be getting it until the next day. I had enough meds for the flight but had left the bulk of my meds in the bag. The service and the lack of humanity within the staff as a result of training to standby ridiculous nonsensical rules.

Not worth saving a few dollars. Bought tickets from Sydney to Brisbane connecting from an international flight with more time that suggested by the airlines with connections. When we arrived at the Tiger check-in the line was long and desk understaffed and by the time we reached a rep it was 42 minutes until departure thus we were told our tickets were worthless. Rules are rules but the rep had no interest in helping us and even informed us that we could buy another full fare Tiger ticket to fly a nearby city. We gave up walked 50 feet to Virgin Australia and were treated as if we were long time customers - even rushed onto a flight that departed before the original Tiger flight. I understand that airlines have rules for reasons but part of flying is the service and at Tiger there is none whatsoever. I recommend not flying with this airline.

I flew on April 4 Brisbane - Melbourne and again April 6 MEL-BNE. Initially I was hesitant on flying with them due to their previously bad rep however after the weekend I am very likely to book with them again due to their cheap fares. Arriving 45 mins before is mandatory as the check-in closes immediately 45 mins prior to take off. I arrived 1.5 hours early to be sure and that was plenty of time. The plane took off on time and landed on time- all I required. Staff are friendly. Seats are smaller than other airlines which may be a problem for some people. Flying in and out of Melbourne means T4 which is a smaller terminal just south of Tullamarine's T1 T2 and T3. This wasn't a problem as well signed and I was aware however may be problematic if you have not planned ahead. I would suggest flying Tiger. Just be on time.