Tigerair Australia

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 506 reviews
3/10
No Skytrax Rating
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10/10

Tigerair Australia customer review

(Australia)

A320-232's (VH-VNC) from Melbourne to Cairns on TT462. Aircraft was the first to take on the rebrand from Tiger Airways to Tigerair. It had brand new very comfortable seats and a very friendly and helpful cabin-crew. This is the 3rd time I've flown with Tigerair Australia and for a budget carrier I have been unable to fault them so far!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

Tigerair Australia customer review

(United Kingdom)

Flew Perth to Melbourne and return 12th December on Airbus A320. Plane clean and seats comfortable, arrived on time. Very impressed with Tiger pilots and staff. Typical budget no frills airline but exceptional value for money. Only downside was the sparse terminal lounge and long walk to bus port but this is politics talking where a budget airline is concerned. Would fly Tiger again when next in Perth.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Tigerair Australia customer review

(Australia)

I had a flight from the Gold Coast to Sydney. Instead of warning people of a cancellation the airline delayed the flight for 3 hours until 10 pm. The flight was cancelled 3 hours after departure time. They then told people to collect their baggage and receive further information. They then informed us that there would be a flight the following day and there would be no compensation for the flight or hotels. The only thing they did was give us a scrap of paper with a list of hotels all of which had no availability. There were children and families with no place to sleep. The next day absolutely no sympathy or apologies were shown and they even tried to charge us extra for baggage between 2 people that was 21 kg. After this we arrived at the gate to see no airplane in sight with no information on when the flight would arrive. Our second flight to Sydney ended up being delayed 2.5 hours. For the amount we saved it is an extremely risky airline to fly with.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Melbourne to Sydney on 30 December 2013. Arrived at Tiger at 10am waste time of 5 hours as they cancelled our flight TT508 12.30pm from Melbourne to Sydney delayed later flight at 2.50pm and wasted our taxi booking at Sydney airport for 2.05pm. We arrived Sydney at 4pm. We had been told the plane was held back in Brisbane due to thunderstorms the night before so the plane couldn't reach to Melbourne
Seat TypeEconomy Class
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Rescheduled our families flights from Coffs Harbour to Melbourne and they didn't even meet up! Then refused refund had to book a Jetstar flight Melbourne to Sydney at 0800 on New years day to meet our Tiger connection. On the way down the plane was 1 hour late and they reluctantly rescheduled us to arrive in Melbourne at 11.00 at night charging us $255.00 for the privilege even though it was their fault! Originally they had suggested we stay overnight at the airport! Angry and dissatisfied. Ended up costing more than if I had booked with a reputable airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(Australia)

Very bad service and extreme delays they cancelled our flight TT506 from Melbourne to Sydney on 30 December 2013 without any prior notice rescheduled us on a later flight at 12.50pm which was later delayed until 2.25pm while keeping the passengers completely in the dark facing rude and uncooperative staff. I will never fly on this airline again. Note: the price of the ticket was not even cheap it cost AUD250 for a return ticket from Melbourne to Sydney.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

Tigerair Australia customer review

(New Zealand)

We were pleasantly surprised to have a great flight and service with Tiger airways - after reading many negative comments. Lovely new clean plane friendly staff flights on time from Melbourne to Gold Coast and back. Will definitely use Tiger again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Tigerair Australia customer review

(Australia)

Arrived 30 seconds late for flight to Melbourne from Perth check-in was closed and they weren't even there to handle any customers that walked up I had to speak to them from the gate. After pleading to let me on they didn't budge at all. Only travelling with hand luggage they told me to wait at the counter and after the flight is gone they would rebook me on the next available flight for $85. I will never book another flight with Tiger. My flight also left 10 mins late. Even a budget airline should care about it's customers we always have a choice.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

Tigerair Australia customer review

(United States)

Never again will I fly with Tigerair. I've flown with them three times now and only once did they weigh my carry on. I had to throw out half of the things in my bag and put on the majority of my clothes to avoid a $90 charge. They then threatened to deny me boarding if I tried to take off any of my 8 pairs of clothes I had on and put them back in my bag. They were not just rude to me but the majority of the people checking in. They are definitely lacking in customer service. I missed a different flight with them and had to pay $85 to catch the next flight. Charging a fee to switch a flight is expected but I only paid $68 for the ticket so $85 to switch was a little steep. The plane was not comfortable and on one of my flights the power on the plane went out when we landed. Not a comforting thing to happen.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

Tigerair Australia customer review

(Australia)

Mackay to Melbourne. 2nd November Flight TT383. Fantastic airline smooth transition refused to go back with Jetstar because of a bumpy experience and noisy aircraft with Jetstar. From checking in with Tiger to landing great staff on board and a great pilot smooth flight all the way don't understand why they have such a low rating. Will go with them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes