TAROM Romanian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 146 reviews
6/10
3 star Skytrax Rating
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7/10

"no longer serves meals in Economy"

(United States)

Not Verified | Frankfurt to Bucharest. I was disapponted to learn on this flight that Tarom no longer serves meals in Economy. If their fares are routinely 20-30% higher than Lufthansa, Air France, KLM, why choose them? Those four carriers are also allowed to park at the gates at OTP while with Tarom you have to board a bus.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Bucharest
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"lack of customer service"

(United States)

Trip Verified | Bucharest to Frankfurt. I travel with an emotional support dog and I understand not every airline company accept animals on board. Tarom does not have the emotional support animal option but allows small dogs in cabin for a fee which is fine with me. I started calling their call line the moment I booked the flight. I was told first I need to send them an email with all the info, then went through endless correspondence with them for a week that ended up nowhere. I was told they cannot add him in the system. Then I called another three times until their system finally started working and they were able to add my dog to the reservation the day before the flight! Then the check in experience was even worse. When you have connecting flights, the company who is checking you in should issue all the boarding passes. Not for Tarom. I was told they cannot print the second boarding pass due to system issues. I was told to talk to a supervisor. Long story short she was rude and unprofessional let alone unhelpful. I was called by the gate because supposedly I didn’t pay their dog fee. So I was ready to hand the credit card when I was told I need to pay €100. Tarom website states €55 to Europe but yet they are asking from me €100. I started arguing, trying to show them my paperwork for the next flight confirming my dog on first class as an emotional support dog and traveling for free. The clerk called the manager once more and was told to charge me €55. I received from her and her colleagues threats that if I argue I will be refused boarding. I was disgusted by their lack of customer service, knowledge of provided services.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Frankfurt
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"I would fly them again"

(Austria)

Trip Verified | Tarom is better than expected and they offer a business class. The contract lounge in Munich is very nice. The flight was on time and the crew was friendly. The airplane was empty and the flight was on time. The seat is a standard economy class seat with the middle seat kept free. Food and seat good. Nothing to complain. I would fly them again considering the value for a business class ticket.
AircraftBoeing
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteMunich to Bucharest
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"well maintained and clean"

(Romania)

Not Verified | Baia Mare to Bucharest. Good crew, got a ham and cheese sandwich, a cookie, coffee/tea and non-alcoholic beverages at choice, in a 50 min flight. The ATRs are pretty worn, being almost 20 yrs old, but are well maintained and clean. They are using Airbus A318 and B737 for national flights form more busy airports (Cluj, Timișoara).
AircraftATR 42-500
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBaia Mare to Bucharest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
4/10

TAROM Romanian customer review

(Canada)

Trip Verified | I was not able to register my luggage online. So at the airport we had to register them. We were charged for excess luggage when we had only one suitcase checked in, that was not even loaded to maximum at only 21 kg and my daughter’s was 18 kg. They charged us 150 Euro per suitcase! I checked their website and this price is not listed, in fact it states that one suitcase is included per ticket in economy class. The person at Tarom counter was beyond rude. In flight service was ok, food not so great. No pictures allowed on plane?
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBucharest to Paris
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
6/10

"Leg space was very tight"

(Egypt)

Trip Verified | Bucharest to Cairo. Time was punctual. Leg space was very tight. Chairs were immobile. Food was hot but very little and only pasta and a biscuit for lunch? People on the luggage counter very rude. Took ages for her to accept my 25 kg checked baggage and even after I removed stuff and put it in a bag she claimed not allowed. I neglected her and the flight attendant didn't object. Entertainment a big fat zero.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Cairo
Date FlownOctober 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"staff are friendly"

(Israel)

Not Verified | Tel Aviv to Bucharest via Brussels with TAROM Romanian. No frills airline but staff are friendly trying to make you feel comfortable. Sandwich served on both flights and one drinks service. I do not care for airplane food on any flight of 3 hours or less but having one more glass of water without having to go to the gally and beg for it would be nice. Not a bad airline but lacks that part that would convince me to fly with them or fly with them again. One if the reasons I am writing this last sentence is the very old airplane used on the flight from Bucharest to Brussels.
AircraftBoeing 737-700
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTel Aviv to Bucharest via Brussels
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"food was delicious"

(Romania)

Not Verified | Bucharest to Barcelona with TAROM Romanian. The flight was on time. The seat pitch was great for a person who is 1.92 cm. The food was delicious, I ordered a Low Calorie Meal and they provided me a chicken breast with some vegetables, an apple and a fruit salad. Cabin crew was friendly. I totally recommend this airline.
AircraftBoeing 737-700
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Barcelona
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"it has terrible service"

(Romania)

Trip Verified | Istanbul to Bucharest. This is the worst possible airline, always has delays. I flew 3 times with this airline and it always had delayed. It always has the longest queues it never has enough staff on the ground. The staff is extremely rude. This airline only survives because is the national airline but it has terrible service. Do yourself a favor and book any other airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Bucharest
Date FlownSeptember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"No communication about delay"

(Turkey)

Trip Verified | Istanbul to Amsterdam via Bucharest. The fare was cheaper than most but it has proven that you get what you pay for! Mediocre food. No entertainment. No phone charger. No communication about delay. Small and dirty seats. Hot cabin.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIstanbul to Amsterdam via Bucharest
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no