TAROM Romanian

Not Verified |   It is unacceptable to arrive at the baggage lane and after 30 minutes no baggage appears. This is for a flight 3 quarters occupied and for which you pay 75 Eur to leave your luggage in the hold. 75 euros for services of no star. In addition, some of us have other connections with fixed hours. But that doesn't matter for TAROM. Este inaceptabil ca sa ajungi langa banda pentru bagaje si dupa 30 minute sa nu apara nici un bagaj. Asta pentru un zbor 3 sferturi ocupat si pentru care platesti 75 Eur sa lasi bagajul la cala. 75 euro pentru servici de nici o stea. In plus, unii dintre noi avem alte conexiuni cu ore fixe. Dar asta nu conteaza pentru TAROM.

✅ Trip Verified | I have been flying for more than 50 years and in fact used to work at the airport for Pan American, and am astonished by the unprofessional conduct of your contracted check-in staff at LHR. I went to-day to consign my suitcase, the agent (very green) changed my aisle seat that I already had a boarding card for to a window seat. When I told him, I didn't want to be seated next to a window, he told me that he cannot change it (didn't know how), and that I can just move around when I am on board. I insisted and he asked a colleague. He then accepted my suitcase, yet neglected to give me a claim check for my property. I complained, and he said that their baggage printer, or strap tag stock was not the right kind to peel off the claim check, but said he would write down the number for me. I insisted, he went to a supervisor, and while I waited 20", his colleague, the only Romanian working there, checked seven suitcases without giving any receipts. I got my claim check, but also got some hostile attitude from him just because I insisted that he perform his work duties properly. This is the most unprofessional behaviour I have ever witnessed from an airline company. You charge ca. 25% more than British Airways but fail to furnish a product that the public can trust.

✅ Trip Verified | The plane left already late and couldn’t reach my transit. After a lot of hassle to get my suitcase I finally got a new flight hours later. According the EU law I would have the right on 400 euro compensation. After 2 years of trying Tarom and the Romanian government don’t want to cooperate and they will NOT pay the compensation. Never fly with them again! They lack on customer rights and service

✅ Trip Verified | On 14th June 2024 I had a flight from Bucharest to Ibiza via Madrid. The flight from Bucharest to Madrid was delayed for more than 2 hours and we lost our connection to Ibiza. Our flight was rescheduled 8hours after and we were not offered any compensation, any drinks or any food - we just had to wait 8 hours in the airport. Also the company did not offer compensation for the delayed flight even if the rescheduled time was more than 8 hours.

✅ Trip Verified | Used miles for a reward flight with Tarom. Flight delayed more than half an hour due to aircraft late arrival from Bucharest. Boarding by bus, flight attendants friendly, they served water to each passenger. XXL seat available for free for frequent flyers. Checked bag collection in OTP was tricky, no screen info. Had to ask staff.

✅ Trip Verified |   Boarding by bus transport. Flight on time, cabin crew friendly. They served water during the short flight. Got an emergency exist seat based on my frequent flyer status. No entertainment available. Landing ahead of schedule. Nothing special, but effective flight.

✅ Trip Verified |   No priority boarding was available, small aircraft with rear access only, cabin baggage left at aircraft door. Flight on time, cabin crew not communicative. Seat comfort poor, no catering at all. Short flight, airport clearing after landing was quick.

Not Verified | We have more than an hour delay and still waiting, long time in line for boarding. Not to mention that we wait for some 6 passengers that didn't make it yet

✅ Trip Verified | We were delayed by approximately 13 hours and have not received any compensation for this to date. While we are fully entitled to do so according to the general terms and conditions. I called them about 7 times and sent 56 emails. I even emailed in Romanian, and once received a response that they were going to look into it. That was a number of months ago now and I have sent a number of emails again, but no response. I even contacted an official claims company, but even they ignore them. It seems like they only help you if you are from Romania.

✅ Trip Verified | The worst airline I’ve ever flown with. We had a flight with a transfer (one booking) but the first flight was delayed with +- 1,5 hours and we only had 1 hour for catching the next flight. We were told by the ground crew and the crew as well that the next plane would wait for us, we only needed 20 more minutes. But they didn’t wait so we missed the transfer. We had to come back the next morning, had to take a new plane with even an extra transfer (so now 2 instead of 1) and in total we arrived +- 12 hours later. Now, 6 months later, our mails are still being ignored by the company. When I call them they say we shouldn’t have taken the other flights, but we didn’t even have a choice: we were in the sky while they automatically rebooked our flight to the next day. AWe were in Bucharest already. I would never book here again.