TAROM Romanian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 158 reviews
6/10
3 star Skytrax Rating
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1/10

"unprofessional and rude"

(Germany)

Not Verified | I bought my ticket (Bucharest-Athens) from Aegean Airlines which I am used to fly with, but the flight was - unfortunately - operated by Tarom, which meant I had to check-in from Tarom counters in the Bucharest airport. I had 3 kgs overweight, I was of course happy to remove them. The Tarom counter employee was unprofessional and rude to me that it got so intense and I had to involve the police. The police calmed me down and told me that it is just a language (English language) misunderstanding. Then, I managed my luggage to be exactly 23 kgs and I went to check-in again, with her colleague. It was the end of her shift, she saw me from far away and came to me screaming ypu called the police to me! Her colleague was trying to calm her down, then she repeated her same sentence again, I told her that I do not want to have a discussion with her and that her colleague is managing my things now, but she insisted, out of the blue, on making my personal item included in my 10 kgs carry-on. Her colleague talked with her, I unfortunately don't understand Romanian, but one could tell he was not ok with her attitude. I told her that it is not ok, and she was so loud that her chief came, I honestly thought it is going to be better when her chief deals with the situation, but it got worse, he told me: I have 2 options in order to allow me to 'take' the flight, either to make carry-on PLUS my personal bag 10 kgs, or to pay 65 euro, otherwise I am not ok to take this flight. I mean literally 65 euros or my behavior is dangerous. I told him what he is saying is not ok and that he is using his power (he kept repeating the whole time that he is the responsible person for the flight) to cover his colleague's mistake. Finally, when I took my boarding pass from them after making my carry-on plus personal items the weight they need (completely nonsense), one of the employees came after me to the security check area and asked me to go back to the counter because she needs to re-check my carry-on after asking me if I added anything after taking my boarding pass. She checked it, it was the same thing and I left! I was so disappointed from the first moment the employee started talking with me in a really rude way and then her chief covering her in front of the police by applying his power on me and not allowing me to be on the plane.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Athens
Date FlownDecember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"chasing Blue Air & Wizz to the bottom"

(United States)

Trip Verified |  There's no reason whatsoever to patronise Tarom. It used to be that their fares were 15-20% higher than Air France, Lufthansa, British, & KLM, but you'd get a meal and free baggage allowance. No more! The fares are still as high but now on my four hour flight from Madrid to Bukarest I had only a choice of either still or sparkling water. You now get Blue Air/Wizz service at twice the price. They're chasing Blue Air & Wizz to the bottom and they might just win that one!
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteQ
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no reason given, just cancelled"

(United States)

Trip Verified | I booked a flight booked for July 26th with KLM from Bucharest -> Panama city Panama with a layover in Amsterdam, and a confirmation for my dog to travel in the hold. Arrived at 5am to Henri Coanda, waiting in line to check in, (the flight board displayed my flight was as scheduled) and a Tarom representative informed me my flight to Amsterdam (which was being operated by Tarom) was cancelled! No email no advance warning and no reason given, just cancelled. They tried to insist I had to deal with KLM for replacement flights, went back and forth between the two Airline counters, KLM confirmed it was definitely Taroms obligation. Finally 8 hours in the airport later the woman seemed to find a suitable replacement flight thru Air France which would accept my dog in the hold (which Tarom confirmed). Finally went back to my hotel and decided to call Air France just to make sure. Air France said absolutely NO WAY could my dog be accepted in hold for the flight because it had a layover in Paris and due to some ridiculous C19 restrictions Air France only accepted pets in hold for direct transit flights. So I called the Tarom ticket desk and was told they would go over to Air France booth , inquire, and call me back. No one called back. So I called & called & finally reached an extremely RUDE man, who refused to even provide his name, and tersely said "as you already had a confirmation for your pet with your original flight, Tarom is obliged to provide you replacement flights with the same requirements met. Your dog IS confirmed for your flight tomorrow morning. Goodbye." I was very calm and polite and there was absolutely no call for his horrendous attitude! Arrived the next morning at 2am, no surprise, Air France could not accept my dog, back to Tarom ticket desk, same angry guy still on shift, said "guess what? AirFrance doesn't accept my dog!" He immediately started dialing on his phone, then told me again it was Air france problem, and while I was speaking to him he said "Can you just. I came here at 8pm last night because I know this was going to happen and you did nothing to check into it! And he literally yelled twice shut up! So I asked when his shift ended, and came back to the ticket desk at that time. There was as different woman working then, who told me they had "no Tarom managers" I could speak to, until I fake called my embassy and explained all about being stuck in Romania being tossed around by Tarom, and suddenly after she heard that call, directed me to the Tarom supervisors counter! He at least was helpful and had a neutral attitude rather than snide, angry, impatient, or utterly clueless! He managed to work out a direct flight from Coanda -> France then another direct flight from France to Panama, on the 29th of July. Now as per Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. I am entitled to a 600€ refund per passenger- yet of course can't even make the complaint because the complaint page doesn't even work, won't submit!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBucharest to Amsterdam
Date FlownJuly 2021
Ground Service 12345
Value For Money 12345
no
2/10

"Extremely bad customer service"

(Romania)

Trip Verified | Extremely bad customer service. My boyfriend had his flight canceled by Tarom. It was a round trip flight and the one from Amsterdam to Bucharest was canceled while the one from BUC to Ams was changed by them. Now we called to reschedule and they initially said they will send us a voucher. Still we didn’t receive anything from them yet and we are trying to call Tarom for over 3 days and they are not picking up anymore. I sent emails and contacted them on social media as well. Whenever they replied they were sending me to someone else. They were totally unhelpful and the language they were using was extremely informal and slightly rude as well. Totally not appropriate for such a big company. The ones working in customer service are extremely unprepared and unprofessional.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteAmsterdam to Bucharest
Date FlownMay 2021
Value For Money 12345
no
1/10

"Refund promised but never sent"

(Romania)

Not Verified | Flight modified without note and after that it was canceled. Refund promised but never sent. After that no chance of contacting any call center operator and my email are being ignored. About 60 calls daily and no answer. Next step will be contacting ANPC.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Amsterdam
Date FlownJune 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"definitely do not recommend TAROM"

(Romania)

Trip Verified | I have bought two way tickets to visit my parents. First on December 19th (flight that would not land on the destination airport-we were offered transportation to the destination by mini bus, but they said they couldn’t stop in the middle of the destination, where many of us wanted to arrive!) The return ticket is today, 27th December. Also from Suceava-Bucharest I was announced 4 h before my flight that I was not leaving from Suceava, but from Iasi, a city situated at a double distance than Suceava. I made efforts and paid a cab to arrive at the airport on a timely manner, but when I went to the check in desk, I was told that my plane will not leave at the scheduled hour, 5.20 am, but at 8 or 9 am. I felt disrespected, robbed by my time and my money. No further explanations are given until the time that I’m writing this review -5.40 am. I definitely do not recommend TAROM as they do not have any sort of respect for their customers. Terrible service by all standards
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSuceava to Bucharest
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"refusing the refund"

(Israel)

Not Verified | I had two reservations booked directly from Tarom site, one in April and one in May, both cancelled. Since then Tarom is refusing the refund. They continuously lengthened the time of refunding from 14 days to 90 days and lately they don’t even answer the emails. Do not use Tarom
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTel Aviv to Bucharest
Date FlownMay 2020
Value For Money 12345
no
10/10

"Check-in went fast"

(Romania)

Not Verified | Check-in went fast. Sky Priority available at FRA airport. Customs and security check didn't take longer than 20 mins. On board, smiling flight attendants welcomed me. Seated at 1F the bulkhead legroom was huge! We had a small delay at take-off but we made it to OTP 6 mins ahead schedule. The service on board consisted of a hot snack, coffee, tea, and a selection of refreshments and alcoholic drinks, such as beer or wine, but only in Business class. The checked bag made it at the luggage claim 10 mins after leaving the plane.
AircraftBoeing 737-300
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteFrankfurt toBucharest
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"beverage service was free"

(Romania)

Trip Verified | Bucharest to Frankfurt in July 2019. At arrival, the check-in counters were not very crowded. I also used a Sky Priority counter, only for bag drop, since check-in was done home. They offer a very good mobile/on-line check-in portal! I passed security quite fast. When boarding started, I was invited to board the plane just after Business Class passengers did. On board, I've found a nice crew, welcoming passengers politely. Service on board consisted of a sandwich, a Milka chocolate waffle, and beverage service, which was free. You could choose a cold or hot beverage, or in advance with minimum 40 hrs prior take off a special meal for free. The checked bag arrived 5 mins after at the bag claim facility at FRA airport.
AircraftBoeing 737-700
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBucharest to Frankfurt
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"did not receive any notification"

(Romania)

Not Verified | My flight was from Amsterdam to Cluj-Napoca with a layover in Bucharest. I arrived in Bucharest and find out my flight was canceled. I did not receive any notification, email and at the airport, there was not any staff from Tarom or on the phone. In the middle of an epidemy of COVID-19, we were left behind in the airport without any explanation or suggestion. At around 7 pm (the hour in which I should have landed in Cluj-Napoca) I receive a notification on my phone that I landed in Cluj and at that moment I was in the train station in Bucharest trying to find a way to get home.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAmsterdam to Cluj-Napoca via Bucharest
Date FlownMarch 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no