TAP Portugal

✅ Trip Verified | Stuttgart to Miami via Lisbon. I am so disappointed. It is my first time to fly TAP Portugal they lost my luggage they can’t find it. I am so mad. My first time and I am pretty sure my last flight with this company tap Portugal.

✅ Trip Verified | Lisbon to Vienna. Bad boarding service with ridiculous cabin luggage requirements. Forced 90% of the traveller to put their standard sized trolley in the cargo hall. To avoid for business travellers. The cabin in the plane was far too cold but the on board service was fair.

✅ Trip Verified | I travel regularly out of Lisbon generally in business class where available. Even happy to use budget airlines! This is the first time I have flown TAP, sadly I have to return to Lisbon on TAP, if I could transfer to Lufthansa I would. Ryanair, Transavia or EasyJet would have been a better option and value! My complaint to TAP - Today December 4th I have boarded TP552, LIS-MUC. Despite sending them all the details regarding my mobility scooter in advance and having several conversations regarding it I find myself with problems at Lisbon airport. It appears that TAP make life as difficult as possible for a disabled passenger causing unnecessary stress. With all other airlines I can travel with independence taking my scooter to the gate with me. As a regular traveller using many different airlines on a regular basis, including budget airlines, out of Lisbon I have always been able to use my mobility scooter through security, passport control and direct to the business lounge then on to the gate. It is no bigger than a baby buggy and folds flat just like a buggy! Today I had to wait almost 15 mins at check in for a MYWAY wheelchair to be brought. Then go with him to the out of gauge baggage riding my scooter to drop it off. I am then taken to the executive lounge without a chance to stop at any of the shops. On board I am approached by the dispatcher saying my battery needs to be removed from my scooter and I need to carry it with me! As the battery is key operated (the key removed and carried on my person) and secured in the scooter by a lock this is not necessary (ref IATA regulations 965-II /966/967) I carry the iata regulations with me and the certification that the battery is safe for travel at all times. The dispatcher goes away and eventually returns saying that this will no longer be necessary. Being told that this is a new procedure with the airline does not leave me with a lot of confidence as it is just an excuse for being uninformed. Seat - no different from economy. Uncomfortable - does not recline, only difference is the middle seat is left free. Food - who on earth serves roast beef for breakfast with a 07.55 departure? All this and at a premium price.

✅ Trip Verified | New York to London via Lisbon. I fly between UK and US many times this year, with many different airlines such as American Airline, British Airline, Norwegian and the last flight was TAP Portugal. Really regretted choosing it and definitely will not recommend it for the following reasons. Watch out for allure price. I booked this through Chase Credit Card Reward website, the time/price seeems very good. Though very soon I found out it will charge money for even first piece of checked in luggage. Come on, international flight, who will charge that? Most company has first one free. Fine, I booked it and accepted this fact but very soon more angry problem occurs. It shows on their website if checked in online, the checked in luggage fee is $75. So I called them few days before the flight to put in the luggage request. The TAP customer service person took almost an hour to get this done due to system crash but assure me at the end this is put in. When I have my credit card ready for payment, the rep says I can pay at the airport during check in. I asked if there's any reference for this, the rep told me it's been put into my ticket number. Yet when I got to the airport, the checked in staff just told me I have to pay $90 because I did not pay in advance. I explained to them and ask them to check if any note put into the ticket in the system. They pretty much don't care and just told me they couldn't do anything about it. Since I have to go, did not bother to argue with them. After I landed on UK, I first called their customer service in Spain. The agent acknowledged they did see I call in prior to the check in, but refused to do any refund. The agent said their coworker may have mis-interpret the paid-in-advance term. Come on, your problem and I have to take the loss? She then told me I can fill up online complaint form. I did that on Nov 22th, receive an auto response email saying the complaint is received, then no update at all. Very poor customer service and system handling, and don't seem to care about reputation. During check in, if you want to change seat, any other seat will incur payment whereas most airline there's usually few seats one can interchange without additional fee. Once onboard, their service is fine but the ground service and customer service really annoys me. Won't consider this company again.

✅ Trip Verified | I do not recommend anyone flying with TAP Portugal. It is the worse company ever! Our flight to Lisbon was cancelled without any prior notice and on our return the flight was overbooked and my husband and I had no places to get in. So really, what are the chances in a million to book only 2 flights in your lifetime with TAP, and both to be affected by incompetence! I have filed a complaint online on 10 November 2017 for the cancelled flight for both of us and no news from TAP since. I have been desperately trying to call the customer service for several days, several times a day, each time waiting on the line for more than 30 minutes, with no success. Of course, all of this on my expense and on my own time! I have a life and I have a job, so why should I put so much time into this, instead of TAP fixing its customer service problems and organisation? I truly advise anyone to better book any other airline (even low costs) than TAP!

✅ Trip Verified | Lisbon to Milan. I never like to write bad comments but this time I will. We arrived to the airport and went to our gate. After the boarding time arrived they told us the flight had 30 minutes delay. When 45 minutes from departure were passed they told us to change gate and to wait there, no explanation was given. The flight took off with 2 hours and 30 minutes delay. No excuses were given by cabin staff. Awful experience.

✅ Trip Verified | Porto to Zurich. Ground service very unorganized, passengers don't queue and are not organized by airport officers. Staff treat passengers with hostility. I travelled hundreds of times because of my job and I can say that 90% percent of these times, I was treated like they are doing a favor to take care of what they are paid to do. Really rude and kind of arrogant that I can't recall to witness in the very best airline companies I have travelled with.

✅ Trip Verified | Flew TAP on the routes Funchal to Lisbon, then Lisbon to Frankfurt. Both flights were on time, and landed in both destinations 5-10 mins. before schedule. Check-in in FNC was easy and polite. Business lounge in FNC a little small (and difficult to find), but did the job. FNC to LIS (1 hour 40 mins.): Hot meal, salad and desert served along with free drinks. LIS to FRA (2 hours 40 mins.) Choice of two hot meals with salad, desert, and chocolate served along with free drinks. Cabin staff didn't look totally motivated, but they delivered professional courtesy and service all the way. Only thing that was a little confusing was that the online check-in didn't indicate that the middle seat in business class is actually free - so when you check in online it is easy to reserve a wrong seat. Altogether really well done. Definitely using TAP again.

✅ Trip Verified | Flew TAP Portugal from Lisbon to London City. Lisbon airport has horribly long exit immigration queues and the officials don't seem to apply any sense. In spite of coming 1.5 hours before my flight I missed it and TAP staff were very unhelpful. They have no customer service desks after immigration and expect you to stand in long lines to go back out and then stand in another long queue and come back in which by today's experience would have taken at least 2 hours. TAP ground staff and officials are rude and bordering on stupid. They are a bad name for a great country. I'm not coming back here on an international flight. If I have to I will come via another port within Schengen.

✅ Trip Verified | I recently booked an intercontinental TAP flight from Germany to the U.S. through my credit card company. I’ve never been on a flight that doesn’t include checked luggage on inter-continental flights before until I was checking my bag and was slammed with an excessive 75 euro checked baggage fee at the counter. This is one of the highest checked bag fees in the airline industries and have finally uncovered why I was charged this in the first place, so that you can avoid tap at all costs. Even the airport employee was surprised by this new scheme that he had to call TAP to confirm I was actually being charged this for one checked bag across the Atlantic. There is a new ‘Discounted Ticket’ price was just launched a few months ago by TAP to get more money out of their customers. If you are booking your ticket with any 3rd party you will never know that you are getting this ‘Discounted Ticket’ type since 3rd parties leave it on you to find out the baggage policies. I’ve also learned that TAP hides the ticket type from you online, the only way to find out what type of ticket you have is my waiting on the phone for long wait times and asking on of their representatives. I feel scammed out of my money and am very surprised TAP thinks that this is an intelligent business model, as I’m guess they receive many calls a day about this issue. This is warning to all people looking to travel with TAP and don’t want to be duped into surprise fees when checking-in. Delta, American, Virgin, and other reputable airlines are very clear in their pricing, TAP is not! Go buy tickets from them instead or you may end up paying confusing excessive baggage fees with some of the highest fees in the airline industry! I’ve contacted many friends who have recommended TAP to me that fly TAP regularly and warned them of their new deceptive business practices. Consider yourself warned!