TAP Portugal

GIG-LIS. Another delay according to FlightStats TAP has a 80% delay score frequently and I suffer with many of them. Another disgraceful economic class flight the same food was served days before same old A330 airplane without wi-fi or any on demand service on board. The crew were young without any visible experience and unprofessional to many problems and mistakes lack of solutions to solve them. They spend all the time hidden chatting and laughing behind curtains. As a frequent flyer I saw TAP service getting worst flight after flight.

LIS-AMS. Inside the airplane we were told there was no service on board. This is the sixth time this has happened to me on TAP this month. The flight was delayed 1hr 20mins. Once more typical and standard TAP no service and delayed flight.

LIS-FCO. In Europe this was my last flight with TAP. Once more no service on board I saw crew denied a bottle of water to a mother with a child in arms. If I serve you I have to serve all. This was the response from an extremely old cabin crew chief. Would have been better off flying a low-cost and benefited of a much cheaper ticket and at least could have bought something to eat and drink during the flight!

DUS-LIS. Flight from Dusseldorf to Lisbon got cancelled but no one told me about it. This situation is standard service by TAP. Its the third time this month TAP have cancelled and changed my flights without a warning. But the worst was to come TAP lost is sense of good service they are turning into a cheap low-cost”airline. TAP got me on an afternoon flight to Lisbon. Suddenly they announced we have to land in Hamburg and then we would leave for Lisbon! We all couldn't believe it now had to go back to Hamburg and then go to Lisbon. The plane to Lisbon wasn't full and when we landed in Hamburg people actually got off and new passengers got on it. So seems like we had to do the whole detour just to pick up more passengers. TAP is just a bus with wings. From Hamburg to Lisbon no food. Once more a poor service lack of communication and another delayed flight with TAP.

LIS-MRS. Embraer 145. Portugalia plane and staff. Slightly delayed. Very frequent Captain announcements. Friendly staff too.

LIS-GIG. Old A330. Business class. Cabin Chief of Staff did not even said a welcome. Staff were smiling. Main dish (veal) was greasy and unappetising. Wine list has improved. IFE unacceptable. Not on demand. And breaking constantly.

ORY-LIS. A321. As a Star Alliance GOLD I checked in at Business Class counter. Attendant was extremely arrogant. Made numerous mistakes showed total lack of skill ( I was connecting in LIS to GIG) tagging my luggage to LIS only. I noticed. She did not apologized. 15 mn after check-in I discovered she had not given my passport back. Indeed she had it gave it to me and said that I (Yes I!) should be careful. NO apologies of course. I was the guilty one. No food on board. Water on request in the galley - not served. Just unacceptable. Is TAP willing to through us in low cost hands?

GIG-LIS. A340. Sep 19. Business Class. Refurbished and comfortable. Reasonable food. Wine list has been improved. Late on departure earlier on arrival. Staff more friendly than usual. Captain announcements however at minimum levels.

My wife and I flew LGW-LIS on 14/8/13 and returned LIS-LHR on 12/9/13. We have a house in Portugal and fly this route twice a year usually with TAP. As with all the other TAP flights we have taken in the past 5 years or so departure and was on time on both legs. The aircraft's were clean the cabin crew smart and reasonably friendly. The service provided was good. We know not to expect 4 star cuisine on European short-haul flights and the snack provided is quite acceptable. The seats and legroom are perfectly adequate. Lisbon Airport is now a joy to travel through with the recent improvements made. Contrast this with the shabby and overcrowded T1 at LHR!! The only downside is for some unknown reason the LGW-LIS flight is always parked at a remote corner of Lisbon airport necessitating a somewhat lengthy transfer by bus to the Terminal. I would always choose this airline in preference to Easyjet since once you factor in all the Easyjet 'options' there is usually not much difference in the price of the ticket.

I traveled from Miami to Lisbon on August 30 the flight was on time and the food and service was very good. I would recommend this airline.