TAP Portugal

London Heathrow to Lisbon. Service was fine at Heathrow and fine to Lisbon there was delay at Lisbon airport and at Miami due to air strike in France. The service could of been better to Miami only one choice of meal on long distance but two choices of meals coming back from Miami to Lisbon and not happy that you only get half a cup of coffee or tea. Price is ok but not when you pay for your inflight meals on all your trips. Staff at Lisbon airport was fine air stewardesses were not pleasant the male stewards were fine and helpful. I felt uncomfortable on the flights leg room was not good on flights to Miami the return was better.

Had a business class flight from Milan to Lisbon (1/10/13) was very nice. The cabin crew were friendly and always helped. The food was good for airline meals. Very efficient serving. No problem with the luggage. Got back to Zurich on 9/10/13 again business class. Very nice service as described before always refilled the glasses. The priority luggage is always the first which comes out. I always travel with TAP when I go to Portugal they still maintain a certain high lever which is very satisfactory.

Flew out of LIsbon to New Jersey on 10/8/13. We had one bag of checked luggage between the 3 of us. It was 6 kilos over. We were told it would cost 8 euros to check the bag. My husband took out 10 euros and the rep said to bring the cash to customer service. When we got to customer service we were told it was 80 euros not 8. We had to pay it because the bag had already been taken otherwise we would've emptied some things into our carry- ons. Keep in mind we had one checked bag between us. We were technically under weight! Next we were seated in the back of the aircraft so by the time the food cart came to us they were out of one selection. The other selection was awful. Our child ate barely anything. The snack brought later on was a dried out Swiss cheese sandwich that was inedible. Most passengers left it intact and sent it back. For $950 a ticket one would think the food would at least be edible. We won't be using TAP again. We've had a better experience on United and we can pick our seats.

February 2012 from Lisbon to Rome and vice-versa. The flights departed on schedule and the crews were excellent. On our returning flight the crew were very friendly. The meal on board the first flight was the thing I considered very poor: a cup of juice and some biscuits for a journey of 2.5 hrs. On my returning flight the situation was worse because TAP didn't serve any meals. The experience on board was ok: the aircraft A319 were clean and comfortable. An experience to repeat I hope.

It appears that TAP has made it a habit to announce no cabin service at the very last minute. Flew back to Germany from Lisbon. One hour delay at airport 3 hours flight and only a glass of water not even a coffee. It appears that they save the food and drinks for the return flight from Frankfurt to Lisbon. What do they mean with minimum cabin crew? There were 3 air stewards for 135 passengers. Still no service on board. Totally unacceptable. I will never fly with TAP again.

FRA-LIS 2013/09/08 LIS-Horta (Azores) 2013/09/13 back to FRA 2013/09/21 economy. Had booked the flight 10 months in advance scheduling was changed twice during the first 6 months. Had planned to fly back on Sept 20th flight from Horta to LIS was cancelled in April and would we change to fly from Ponta Delgada (350 km distance). We booked on the flight for the 21st and had to book (and pay of course) one night plus in our hotel. For the flight home we luckily did online check-in the day before where we learned that we were not booked on the flight. Phone call revealed that the flight we had originally booked had been re-established and carried out though and that they had booked us back on that plane without telling us so that we had unwillingly produced no- show some hours ago. Luckily there were still free seats on the plane for next morning so they booked us back and 5 minutes later we could proceed to our online check-in. Flights as such were okay food was rather good crew quite kind but I had to go myself to the rear and ask for water because nobody responded to the attendant's call. The captain on LIS-FRA very kindly invited us to the attention of a very clear nocturnal sight on Paris. IFE on small ceiling-hanged monitors ridiculous if you have no binoculars.

GIG-LIS. Another delay according to FlightStats TAP has a 80% delay score frequently and I suffer with many of them. Another disgraceful economic class flight the same food was served days before same old A330 airplane without wi-fi or any on demand service on board. The crew were young without any visible experience and unprofessional to many problems and mistakes lack of solutions to solve them. They spend all the time hidden chatting and laughing behind curtains. As a frequent flyer I saw TAP service getting worst flight after flight.

LIS-AMS. Inside the airplane we were told there was no service on board. This is the sixth time this has happened to me on TAP this month. The flight was delayed 1hr 20mins. Once more typical and standard TAP no service and delayed flight.

LIS-FCO. In Europe this was my last flight with TAP. Once more no service on board I saw crew denied a bottle of water to a mother with a child in arms. If I serve you I have to serve all. This was the response from an extremely old cabin crew chief. Would have been better off flying a low-cost and benefited of a much cheaper ticket and at least could have bought something to eat and drink during the flight!

DUS-LIS. Flight from Dusseldorf to Lisbon got cancelled but no one told me about it. This situation is standard service by TAP. Its the third time this month TAP have cancelled and changed my flights without a warning. But the worst was to come TAP lost is sense of good service they are turning into a cheap low-cost”airline. TAP got me on an afternoon flight to Lisbon. Suddenly they announced we have to land in Hamburg and then we would leave for Lisbon! We all couldn't believe it now had to go back to Hamburg and then go to Lisbon. The plane to Lisbon wasn't full and when we landed in Hamburg people actually got off and new passengers got on it. So seems like we had to do the whole detour just to pick up more passengers. TAP is just a bus with wings. From Hamburg to Lisbon no food. Once more a poor service lack of communication and another delayed flight with TAP.