TAP Portugal

I fly TAP quite frequently between MAN-LIS-FAO. I have always enjoyed the experience crew are friendly comfortable seating with complimentary food/drink (including very nice Portuguese red wine if you want). I could fly on one of the LoCo MAN or LPL to FAO direct and do sometimes but to fly with TAP in comparison is just so nice its my first choice. Fares are good also free hold luggage allowance.

LHR-LIS LIS-FUN return LIS-LHR. Four flights over six weeks all on time. Friendly crews reasonable refreshments pre-bookable exit row seats. Not so good on the ground - changed flight times to our disadvantage and charged for excess baggage at LHR in Euros but would only accept payment in sterling at a rip-off exchange rate. Overall though would definitely use the airline again.

GIG-LIS From Rio to Lisbon 9 hours in a freezing cold airplane made several requests to increase temperature no result. Never again TAP.

BCN-LIS-BCN. Unfortunately we had a terrible experience from BCN to LIS. We pre-reserved seats which were not respected even being TAP Corporate/Upgrade Program with all the benefits of Silver/Gold TAP milles card. Check in at BCN was basic not giving a decent corporate service. I was not advised about the seats and lounge options. Flight BCN-LIS departed 40m late and have plenty of free seats. Airbus aircraft was dirty and old. The cabin crew served poor food (same food as economy). Drinks OK but no chance to repeat because the crew disappeared for the entire flight. Reading light was not working staff did not do anything to help. My return flight to Barcelona was better but the 2 hr 40min delay without any info is unacceptable. TAP corporate Lounge in Lisbon is small was pack smelly and they only served cheap snacks. Boarding by bus 40m pack inside the bus and the airplane was extremely old. All in all not a good experience to captive new customers. TAP is trying hard to innovate but the competition is always two steps ahead TAP. For the price I paid I would not recommend and will never repeat!

GIG-LIS-FAO Business Class. Service is improving. A very friendly staff decent food wines have a higher quality than usual except sparkling which is not true Champagne just a Portuguese acid sparkling wine. Seat as on LH is outdated. Flight was on time. Lounge is LIS was full but with a great choice of food newspapers and drinks.

Have just returned from a round trip from London Heathrow to Brasilia via Lisbon and back. I am not usually one to write a review but on this occasion I felt compelled to after the appalling service I received in Business Class. On the outbound route the staff were curt unhelpful and rude the food disgusting and the seats uncomfortable. The entertainment was on a loop video system as found on aircraft in the 1980's with some of the screens defective. Upon arrival in Brazil quite a lot of the baggage mine included had been left at Lisbon and did not arrive until 3 days later. We had to go to the airport to collect it. Returning on the inbound flights no lounge was provided for TAP air Business Class customers and likewise on the transfer at Lisboa Airport no airside lounge was available so had to sit for 3 hours by the gate. Finally upon arrival at Heathrow the baggage took over an hour to get to the carousel. All in all a terrible experience.

Travelled from Heathrow to Lisbon and then on to Fortaleza. Flight from LHR ok but nothing special. Flight to Fortaleza was slightly delayed. Seating in economy is cramped and inflight meal was disgusting! Our return flight was scheduled to leave Fortaleza at 22.35 hrs on Sunday 15th December and we had confirmed our seats the day before by checking in online. On arrival at Fortaleza we were told that the flight on the Saturday night had been cancelled and passengers from that flight were put on our flight. We were being 'bumped' to a later flight! We finally got away from Fortaleza about 6 hours later. The aircraft for this flight was very old no seat back TV screens cramped seating and more disgusting food. I would not travel with TAP Portugal again.

BCN-OPO/OPO-FNC/FNC-LIS/LIS-BCN. BCN-OPO operated by Portugalia. All flights were excellent. Very pleasant crew. Clean aircrafts. All on time. Drinks and snack always served onboard.

OPO-BCN-OPO. I found a cheap deal online to Barcelona after reading so many bad reviews I had low expectations that unfortunately I confirmed. Flight delays on both legs not friendly flight attendants no proper food just poor snacks but the major let down was the aircraft itself - an ancient Fokker 100 with broken seat on return that when you're seated was truly unpleasant. I did not feel particularly safe and comfortable on both flights these planes are and look very old and have to many broken parts. Don't buy TAP bargains you will have a low cost service in return.

LON-LIS-LON. Bought round trip ticket from British Airways from London Heathrow to Lisbon. Flew out on British Airways and enjoyed the excellent service. On return I lost my British Airways flight. Bought a TAP Portugal return flight from Lisbon. I was initially happy to use TAP "main Portuguese carrier" instead of low-cost carriers like Ryanair or Easyjet. TAP Portugal is a low-cost carrier with expensive tickets and lousy service. Flight was delayed 1 hr 20 mins no excuses or proper information given to passengers. Disorganised boarding with unprofessional ladies shouting no apologies from captain or crew there was no inflight entertainment newspaper magazines or wi-fi on the flight to London. Only drinks served for the entire flight. Leg room was very poor. So the return journey had all the hallmarks of a "no frills" budget airline. However the ticket was purchased at a premium (almost££380 for the return journey in Economy class) when Ryanair and Easyjet charge £65. Unless things change with TAP Portugal they will go down it is only a matter of time before customers go to low-cost carriers they receive the same service TAP offered me but 5 times cheaper. I certainly wont be flying on TAP Portugal in the near future!