TAP Portugal

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1518 reviews
4/10
3 star Skytrax Rating
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10/10

TAP Portugal customer review

(Germany)

Flight LIS-DUS for a very discounted rate. Very satisfying and pleasing flight: quick ground service in LIS departure on time friendly flight attendants small breakfast snack for free. This was my second flight with TAP and against many reviews here I have enjoyed both.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Angola)

Round trip Luanda - Lisbon in economy January 2014. The day trip to Lisbon was treated as though it was a night flight for more than half of the time if you turned on the light you were disturbing your neighbours. The food was terrible both ways and I travel quite a bit in economy. My seat on the flight back was also painful and it was only 7.5 hours. I will not recommend this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

TAP Portugal customer review

(Poland)

Lisbon-Warsaw. Check-in smooth Fast Track through security off to the TAP Lounge which is quite small even though it looks big because of mirrors used. At this time lounge was very crowded so I had to stand at the bar. Flight was surprisingly on time on A319. Nice and professional cabin crew full service including hot meal and full bar service. Arrived 25 mins ahead of schedule. TAP offers decent consistent service the only down point is that they always start meal/drinks service after reaching cruising altitude which in some cases is after 1-1.5 hrs after take off! This time first carts arrived after 1hr 25 mins after departure no cabin crew visible before that! Ridiculous!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

TAP Portugal customer review

(United Kingdom)

Used their LIS - AGP route several times as this is the only operator between these airports. They need to change their aircraft which is very old and tired. The main problem is that they won't take golf clubs. This is ridiculous when both these destinations have fantastic golf.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service N/A
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

TAP Portugal customer review

(Portugal)

FNC-LIS-FNC. The flights were quite a surprise after not only the bad reviews but also my previous flights with them. Nice and attentive cabin crew and the food served was quite good for a domestic flight. It seems they are trying to improve standards.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

TAP Portugal customer review

(Senegal)

Dakar to Geneva. Flight from Dakar to Lisbon 2.5 hours late. Missed connecting flight and had to wait in Lisbon for 7 hours and then the flight to Geneva was 1.5 hours late. On the way back flight from Geneva was 30 min late missed connecting flight in Lisbon had to wait until the next night to take the flight to Dakar which was 2 hours late. Flight attendants were reasonably polite and helpful but food horrible. TAP is always late and you need at least 4 hours time difference between arrival and departure at Lisbon to ensure you will not miss your connecting flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

TAP Portugal customer review

(United States)

We flew Miami-Lisbon-Rome round trip for the 2013/14 Christmas holiday and had no problems despite some negative reviews. We actually found the Lisbon airport to be very pleasant. The TAP staff at LIS also very helpful.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

TAP Portugal customer review

(Portugal)

Lisbon-Rome-Lisbon. Very good service in Business Class although not outstanding with friendly crew. Seats were good and food/beverages very good! Very nice and informative pilots. I would definitely fly with TAP again and would recommend it.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

TAP Portugal customer review

(Canada)

All the negative reviews I have read about Tap Air Portugal are justified as I had don't have anything good to say about the 9.15am flight Lisbon to Munich on September 25 2013. An unexpected no breakfast service announcement echoed on the pa system just before departure. I am still shocked to see Lufthansa somehow use this no class outfit to cater to its paying customers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

TAP Portugal customer review

(Australia)

Flew LIS to GIG economy 23 December. Long wait on bus at gate before long drive to plane and long wait on bus again before boarding. At first it looked like there was adequate space in seat but then seat in front of me was fully reclined for 9 hours squashing me into my seat unable to use tray table or watch the IFE. It is a very primitive system anyway with only a few channels on a cycle. Cabin service was woeful and finished up dehydrated because drinks only offered once. I have been Star Gold for all of the last 10 years. This was my first and will be last flight with TAP.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no