Swoop

✅ Trip Verified | Both flights from Hamilton to Winnipeg and back again, five days later were flawless. I chose not to buy any extra comforts, just a regular seat. On line ticket purchasing was simple and easy. The airline contacted me via email that departure times were near. Online boarding pass acquisitions were easy to arrange. Ground service was genuinely helpful. Service on the flights was also friendly and professional. The price for my ticket was very reasonable. I was quite comfortable, and would fly again with this airline in a heart beat.

✅ Trip Verified | Edmonton to Hamilton. I got en email late afternoon saying that my flight was cancelled for that night and rebooked to the next night. They stated it was weather but when I called my family it was hardly raining and I later found out other aircraft were landing in Hamilton where I was due to go. I suspect that the flight wasn’t full so they rebooked it. This left me in a huge pickle and because of weather they won’t help with food or hotels. Plus the email said to contact their call center but guess what, it was closed on Sundays!

Not Verified | Will never fly with them again. Flight cancelled from Edmonton under claims of weather in Hamilton. They rebooked for an entire 24 hours later with no accommodation at all because it was weather related. Funny how the same flight time out of Abbotsford into Hamilton was just fine. Apparently the weather in Hamilton was fine for that plane to land but not ours for the very same time. It’s easy to say it is a weather concern to avoid any costs to the airline to accommodate passengers. My guess is the flight wasn’t full so they bumped everyone. Never again Swoop.

✅ Trip Verified | Hamilton to Abbotsford. This was my worst experience with an airline ever! The landing was supposed to be in Abbotsford. Due to the weather condition they couldn't land there, and they took us to Vancouver. Once we landed, there was no one from the airline to accommodate anything for the passengers. Everyone was replying by "we don't work for Swoop and have no idea what you need to do". I had to ask my family to drive all the way from Abbotsford to Vancouver to pick us up. Later I understood I shouldn't have asked them, since the great customer service (who happens to be answering only through Twitter) did not compensate for anything, since I didn't take a cap. No voucher for food, and not even a simple apology for it. Fast forward, on the return on the worst day of this winter in Vancouver, they started to keep changing the time of the travel. we got confused with the timings and on our way to the airport we stuck in the snow and arrived with a little delay to the airport. They didn't let us to get onboard, even though they flew two hours after our arrival to the airport. Majority of the staff in the airport were rude. They started yelling at us and making nonsense jokes, finally one of them told us, it takes us so much time to get a hold of someone, and it's not worth our time to do so about your issue. We lost the flight at 2am and couldn't find anyone to talk with (they said send a message to the Twitter page, they might come back to you tomorrow). No one to assist us to book in another flight, or help us to understand what we needed to do in the middle of the night. We went back to our family's and booked another flight with another airline and will never look back again to travel with this airline.

✅ Trip Verified | Edmonton to Hamilton. I recommend Swoop to any who may be concerned reading other reviews. Everything was as expected no surprises You read what u have to do and all is good. We departed on time arrived on time were well informed and had no issues.

✅ Trip Verified | Flight was cancelled as we were boarding. Medical emergency of a Cabin Crew staffer. No spare crew. Aircraft returned to Hamilton empty. We were left to make our own arrangements to return to Canada or accept a return flight to Hamilton 4 days later. We were advised to keep receipts of expenses and submit them to Swoop for reimbursement. We incurred expenses of over $1100 and have been unable to connect to Swoop by e-mail or phone for reimbursement.

Not Verified | After much contemplation and horror story awareness I decided to make the mistake of flying Swoop for my first time last week from Edmonton to Las Vegas. Flight was supposed to take off at 3:30 and it was delayed an hour, no problems. We drove the 2 hours to the airport to have the same flight delayed another 3 times, before it was cancelled completely. Every person I asked why it was delayed gave me a completely different answer so none of their stories lined up. So at this point we ran across the airport hoping to get another flight that night. Coincidentally we missed the next Westjet flight out by about 15 minutes, at least now we know they can successfully plan out screwing us out of any other options rather than their own booked flights. So now I start the fight trying to get my money back from Booked hotels, meals, etc. Avoid them like the plague. I'll probably try again in a couple years if they are still around, maybe at that point they will have sorted out their issues.

✅ Trip Verified | Abbotsford to Edmonton. Yes this airline is a cheaper option, however less flight times are available, usually only 1 or two a day. You can end up being the same price as Westjet or Air Canada if you include baggage and pick your seats. All this is alright except one thing to keep in mind is it’s great if your not on a schedule. Either this airline doesn’t have enough planes to keep up with their scheduling or they are just inexperienced but they are regularly delayed. So a short hour and 15 minute flight, turns out your waiting at the airport and your flight is 45 minutes delayed on top of your flight. At Christmas my flight was the only one delayed at the airport and it was 2 hours delayed. They need to improve.

✅ Trip Verified | Abbotsford to Hamilton. Swoop righted a wrong! I had a fantastic flight out to B.C. to visit my daughter in February. I loved the easy access to Hamilton airport, and everything went according to plan. The return trip was another story. Ontario was suffering from a severe ice storm on the day I was to fly home. I decided to cancel my return flight... big mistake. However, the flight was still going, just delayed, so I rebooked on the same flight... at an extra cost of $300.00! When I arrived at Abbotsford airport, I explained the situation to the Swoop attendant, and she refunded the new ticket cost, and I was back in my original seat and all was good. Although the plane was delayed, I was able to board and prepare to return to Hamilton. Moments before take off... I was pulled off the plane, as my name did not appear on the manifest. I was so distraught as I was travelling alone, and I felt stranded and alone. The next plane back to Hamilton was the next night at 10 pm, which meant another full day of waiting, and not returning home until 6 am 2 days later... overnight flight! I chose to book a new flight out of Abbotsford through WestJet, which was the next morning. At least, I would be home within 24 hours. I booked a night at a local hotel, and flew out at 8 am the next morning. When I returned home an emotional wreck and exhausted, I decided to pursue a complaint for the cost and emotional stress of this situation. I am not one to complain, but I felt strongly about explaining the situation to Swoop. I was out a lot of money because of the WestJet flight and hotel booking! When I emailed the airline, they apologized to me for THEIR error. Not only did they pay for my WestJet flight home, but they also paid for my hotel! I was happy that I was compensated for their error and that Swoop had the integrity to fix their mistake within a reasonable time frame. I had great communication with the contact person, and emails flowed daily. I will definitely fly with Swoop again!

✅ Trip Verified | Worst customer service ever. Flights are delayed on constant basis. I booked a flight from Abbotsford to Hamilton 10:20am, arrival was at 5:30. And my return flight was next day 7:30am. But my departure from Abbotsford first got delayed from 10:20 to 11:40 and another delay from 11:40 to 12:50. I could not reach Hamilton before 8pm and could not meet whom i wanted to meet. Swoop did not reschedule or refunded after so many requests. Basically I paid $500 to touch down Hamilton airport and come back next morning.