Swoop

✅ Trip Verified | Flight delayed twice and then switched from a direct flight to Toronto to a refuelling stop in Calgary. The pilot explained that the Kelowna runway was under construction and too short for a fully fuelled plane to take off. Beware for the upcoming months as this is unlikely to change! We were offered a free glass of water as compensation. Flight attendants did not enforce mask rule. In fact, the head attendant was wearing his incorrectly (nose uncovered). Some of us still care about public safety.

✅ Trip Verified | A friend of mine booked a flight to Saskatoon for his family to visit us for a week from Toronto. Accordingly, we booked hotels and rented a vehicle to travel to Alberta. The ticket was confirmed today at 10:00 am by Swoop airlines. He then received the attached cancellation email at 12:30 pm. It has been a disappointing experience for both of our families. Swoop airlines will never be a part of our travel plan.

✅ Trip Verified | I'm about to board the plane and they tell me my mask isn't approved. Why wouldn't they deny me the multiple times I entered the airport and went through security. Secondly they say "you're not getting on with that mask", so I say ok can you give me an approved one. And they don't have any, and just kept saying I'm not getting on. luckily a guy walking by gave me one out of his bag. What a joke this airline is, they didn't even try to help me.

Not Verified | Swoop is the worst airline in the world. One and a half-hours late leaving, they cancelled my return flight and stranded me 800 miles from home. When I got to the airport to try to find an alternative airline, there were 8 Swoop employees standing behind their counter talking and doing nothing. I asked one of them to help me to find the next Swoop flight home - she refused and directed me to her male colleague, who refused to help me. Kept saying: "Look at our website". I told him that I had no intention of looking at any website, since 8 Swoop employees were standing in front of me doing nothing, and they had instant access to their computer systems! He refused to help me.

✅ Trip Verified | Swoop is such a bad service. Our flight was supposed to take off from Toronto at 1:10pm. we had to wait since 9.30 am, 4 hrs in the line just for check in and they did checked at around 2 pm after 4 hrs standing but without our checked in baggage. When they checked in our bags, they said it would reach to plane and to run and catch the flight and they knew it was not going to reach and they purposely told us to run and catch the flight and now we are at Vegas without anyone taking responsibility for our baggage. Swoop airlines does not have any even have a line where we can call.

Not Verified | We had a round trip tickets from Abbotsford to Ottawa through Calgary for Friday, July 8 and return back home on Monday, July 11. First, flight to Ottawa got cancelled and we rebooked a flight through WestJet (option given by Swoop) for Saturday. Things could happen. Unexpected, unpleasant events started on Sunday, July 10 with E-mail from Swoop that our flight on Monday is cancelled. Using link, we got through e-mail to book flight back through West Jet didn't help at all. Whichever option we tried and most importantly whichever day we tried, we couldn't book any flight back home. Message was: in the same day you need to have more than 2 hours overlay. Even though we picked the least desirable option with 2 layovers and more than 3 hours wait at the Toronto and Calgary airports, we were getting the same message. And, we tried for every single day from Monday July 11 until Monday July 18. Calling Swoop phone umber, message we always getting was: we are unable to talk to you at this time, contact us by social media. Contacting Swoop through social media (Facebook/messenger) we were added to their que. The funniest part is that we got message back from a virtual assistant on Thursday, July 14. Contacting them by e-mail, message of acknowledgement is that they have received my e-mail is only e-mail we got from them until now, July 17. My wife had to perform already scheduled surgeries on Tuesday, July 12 what put us out of the options and we had to but her a ticket through Air Canada. Trying to save some money, I flew back using Flair, on Tuesday, July 12. Conclusion: after spending extra $1,800 on 2 tickets from Ottawa to Vancouver, driving to Abbotsford to pick-up car at the airport since flights back were to Vancouver airport, one extra day I had to use away from work, unpleasant time in Ottawa spending more than 10 hours in attempt to contact Swoop, anxiety and frustration with not having ability to contact Swoop, our planned trip as surprise for our friends was a disaster. I will try whatever I can to get reimbursed for extra ticket we had to pay and for intangible damages caused by Swoop. Please, read this comment before you book any flight with swoop. I would give them zero rating if I could.

✅ Trip Verified | Never fly with them. They made us wait for more than 2 hours today then canceled our flights. The ground staff were not helpful. Gave us the run around. It was pretty much on your own. They are not willing to help passengers rebook a flight or provide hotel accommodations. We incurred cost for hotel and car rental at Las Vegas and dont know if we will get the money back. This airline should be shut down.

✅ Trip Verified | Victoria to Las Vegas. Purchased flights to Vegas in November 2021, arrived at YYJ on Feb 24, 2022 to board our flight to find no Swoop personnel in the airport. Ask Airport staff and were told there was no such flight. Called Swoop and although on hold for over 2.5 hrs, no one picked up the phone. Checked options and found only Air Canada had a flight to Vegas that day thru Calgary. Purchased last minute and got economy to Calgary and were forced to buy Business Class to Vegas. Total for two tickets was just over $3200.00. At no time were we notified of the Flight Cancellation or given options. Swoop personnel showed up later just prior to out Air Canada flight and apologized profusely and indicated I would have to resort to social media to talk with someone. I did just that and got no one that I could talk to personally. Just BOT replies and no justification. Further, once in Las Vegas had to fight to get our way home. Once home, have tried numerous times to talk with someone at Swoop and as of today, July 16/2022 still have not had any personal communication with anyone at Swoop. Just BOT replies over social media. Not one return phone call, been on hold for over 4hrs at times and still no one answers! Buyer Beware!

Not Verified | Stranded in Las Vegas, Two cancelled flights, Added Hotel and food costs. Due to extended delay I missed my flight from Edmonton to Regina as I'm still in Vegas, Will need to book new Flight if I ever get back to Edmonton. One way to Regina is now $600. Added extra cost surpassing $1000 and counting. I will never fly Swoop or WestJet again.

✅ Trip Verified | I had a horrible experience with Swoop. I missed my flight and was stranded in Toronto for days. I needed to check in an extra bag for my daughter and I was delayed at the counter until I missed boarding my flight by 2 minutes even after paying twice for the same bag. There was no empathy from any staff and was not put on another flight, I literally stayed at the airport from 6am to 7pm pleading for assistance on rescheduling but no one helped. The customer service is terrible and I was treated badly, they concluded that missing my flight was my fault. I will never recommend them to anyone despite the cheap fares.