Swoop

✅ Trip Verified | I am gobsmacked by what happened to us. We booked Swoop to go from Victoria to Toronto October 27, 2022. We were planning to go to Kingston for a reunion and return by Air Canada October 20 as that was the flight available so I could get back to work the following day. Our booking involved a rental car, a hotel and a return flight. The outgoing Swoop flight had been changed to two hours later than the original flight, we endured 90 minutes of line ups, stressing us about missing the flight, only to find out the incoming plane would not land due to wind so went to Vancouver instead. No other airline had this problem. They kept us on hold until for another 3 hours whereupon they canceled the flight and rebooked us for the next day. Unfortunately, that would get us to Kingston too late to get to much of what we were going for so we decided to cancel the trip as it seemed we would be spending most of it on a plane. We were able to cancel with Air Canada for the return, the hotel, and the car rental without much problem and get refunds or credits, but not with Swoop the cause of the problem! Furthermore we were unable to contact Swoop at all to cancel, so I had to physically return to the check in at the airport the next day to cancel with the check in agent. Stunningly, Swoop would offer no compensation, unlike all the other providers who had no part in causing this problem! I think that aside from extremely poor business practices this is a sign of a company in financial trouble that is soon to declare bankruptcy as they clearly do not care about PR. My advice is do not book with Swoop - it will cost you more than booking with a reputable airline.

Not Verified | I read the reviews and they were most negative. Travelled from Toronto to Halifax. My experience was great, the flight was on time, customer service was great, tickets were very reasonable even with paying for seats and baggage. Will travel again.

✅ Trip Verified | Paid for "Modifly" as they were the only airline flying out of Hamilton to Vegas we wanted to try them for the convenience of the Hamilton airport. Unfortunately 2 days before the trip 2 of the 3 people in our party came down with Covid and as I was also exposed we decided not to go. When I went online to change our flight date we were unable to use the online system despite numerous tries, it kept showing an error code every time we tried to confirm at new date. There is nothing on the web site giving a phone number to call but we found one online which I called and got a message stating they would could not answer but gave an email address or the option to contact on Facebook, twitter. The email bounced back so I messaged on Facebook, to date I have not received a reply. I should be noted that you have to make the change a minimum of 24 hours before the flight and we are now past that time. I did not object to all of the extra charges we used most of them and find I think as long as they are not hidden there should be no objection. I will not book with Swoop again.

✅ Trip Verified | Don't use swoop. Hidden fees everywhere than they do not allow any cancelations without a compete loss of all money. We paid 911$ for a round trip to Vegas. Due to unforeseen obstacles we were unable to make it. We then tried to cancel and they wouldn't cancel or refund anything. Complete waste of 911$ for nothing. I will not ever use swoop or West jet again. As they are the parent company who allows this type of business to operate

Not Verified | Absolute excuse for an airline. No customer service and the most horrendous attitude of all. My boyfriend had a serious medical condition and I wanted to change the date of flight. Because I missed "72hrs" window (literally 10 mins left for the window to be closed) it kicked me out of the website and no matter how many times I called and asked no one got back to me because it was a weekend. This terrible airline tricks you with cheap tickets and you're stuck with absolutely no options. They even wanted to charge us for personal item!

✅ Trip Verified | Had my flight cancelled at Halifax airport. Within 12 hours, they rescheduled four times claiming operational and safety issues. We were supposed to fly out Saturday evening and the flight we were on eventually flew out Monday. We rebooked with another airline that got us home Sunday evening because we had to get back. There is no compensation for the return flight. No compensation for the extra night at a hotel. No compensation for meals or taxi fares. By far, this is the worst carrier I have ever flown with and I have traveled with dozens of airlines. Further more the taxi vouchers they provided to us in Halifax to get to our hotel were not accepted by the cab drivers because they said Swoop does not compensate them, so we had to pay taxi fares with our money. They have zero customer service as you cannot talk to a live agent. It is all done by electronic recordings sending you back in circles. When we flew with another airline, we noticed the departure flights screen for Swoop at the airport had two other flight cancellations. I thought how many times do they do this on a daily basis. This company is a scam. They are quick to take your money and send you travel ads but when you want to contact them, they don't exist. Spend the extra $100 on a ticket and book with reputable airlines. In the end it will save you money, time and all the hassles and headaches of of having to re-plan your travel plans on your own because they do not help you find alternate arrangements. You are left at the airport having to fend for yourself.

Not Verified | Never again. Do not fly with Swoop, the money you save in airfare will be used up in inconvenience, lost accommodations and car rentals. They changed our flight from 8am to 9.20pm arriving in Hamilton after the rental car counter was closed. That means an extra night in Hamilton even though our hotel in Niagara on the Lake is already paid for. Changes of this magnitude are totally unacceptable and not deserving of continued loyalty. I would give them all zeros if I could.

✅ Trip Verified | I have flown Swoop a couple of times but never without an issue. I had an upcoming flight booked to San Diego this month and Swoop cancelled my flight all together. They just decided they were no longer flying there. I have another flight booked to go to Ottawa in November and I just got notification today that they changed my ticket to completely different days. It’s my sisters birthday and I was planning on being there for it - now my flight doesn’t come in till the next day so I will now only be there for just over 52 hours because of the the flight changes. Swoop is fine if you don’t care to make plans and you’re a willy nilly kind of traveller. It’s ridiculous how they advertise great deals on flights but they never stick to their schedules. You will end up spending more money like my daughter did when her return flight was cancelled a few days before her departure and she’d scrambled to get another flight that cost her way more money in the end than she would’ve spent going with a more trustworthy airline. I do not know how they stay in business. I was very happy to see the flights I could get out of Edmonton when they started, but now all I see is an airline that doesn’t stick to what they are offering and in the end you will only be disappointed. And you cannot speak to a customer service agent ever! So Frustrating!

Not Verified | I would never fly Swoop again. They will change your flights to completely different times and dates with only 2 weeks notice at best, and they won't compensate you in any way. Sometimes they change your flights the day before. They explain that it is a schedule change, not a cancellation, and therefore you're not entitles to any compensation. They won't book you onto WestJet or any of their affiliates, so don't count on that. If you get anything back it's in Swoop credits only, so you have to deal with that nightmare all over again. Friends had their flight delayed 9 hours with 3 hours notice and got compensated, after 3 weeks of arguing, in credits they'll never use. Also their apps and system constantly crash. We were stranded at the airport once because they changed our flight last minute and we couldn't load the new boarding pass. Of course their check in terminals were closed because they bumped our flight up an hour and now we were 'late', so we were considered to be the ones in the wrong even though they changed our flight.

Not Verified | Worst airline customer service I have ever seen. My flight was cancelled (after already being rescheduled once by a whole day which made me incur hotel more costs for another night) which left me scrambling to purchase another flight to get home. I requested a refund or credit at minimum and was told that I was not eligible for either well over a month later. Will never be flying Swoop again.