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| Minneapolis to Las Vegas. What a pity that the new Sun Country management has turned a once great airline, one that was admired and preferred by its customers, into the grossly customer-unfriendly, uncaring and manipulative organization that it is today. It is not really a surprise, although it is terribly disappointing, that Sun Country is turning out to be another Allegiant - or worse - and soon to be worse than Spirit. It takes a lot of bad decisions and questionable practices to make that happen. Sun Country used to differentiate itself in the market - sensible pricing and customer-friendly - a great middle of the road winning strategy when implemented properly. Unfortunately, the customer-friendly aspect at Sun Country is history. They truly do not care about their customers. They do care about their customers' money - and they implement every trick in the book to extract more of it from them. And, it keeps getting worse. Part of Sun Country's problem is that they no longer have any leadership positions. They are followers of the industry it total and of the industry's most hated companies. When I buy an airline ticket, I expect to be provided a seat. Paying twice for seats has become an unsavory practice of some carriers, Sun Country included. But Sun Country goes even further. They intentionally punish their customers who refuse to pay extra for their seat. Now, you cannot check in online if you refuse to pay extra to choose a seat. Spirit does the same thing (Shame!) but at least they let you check in at a kiosk at the airport. On our 1/1/2019 Sun Country flight, they provided no kiosk at the airport, so we had to stand in line (30 minutes) to check in - even though we had no luggage. That punishment is obviously so people will pay the seat extortion in the future. Today I had the misfortune of making a mistake in the booking of a Sun Country ticket for my grandaughter. Easy to correct on customer- friendly airlines. But, Sun Country had no way to cancel the ticket online. You had to call Reservations. I did, and was told the wait might be up to 60 minutes. Actually, the wait was a little over one hour. I had to rebook her flight, but I gladly paid more on another carrier so I could avoid further abuse from Sun Country. I was not abused as badly as all those people who were stranded when Sun Country cancelled scores of flights - and then said they would refund the fares, but the people "were on their own". That kind of arrogance and contempt for customers is what will eventually bring Sun Country down. Maybe not too late to fix it, but all indications are that it is going the other way. Sad. Too bad. It once was a classy company.