✅ Trip Verified
| Flyer Beware - Do not try to connect with a different airline to a Sun Country Flight. Sun Country is a Hub to a Vacation Destination airline. This requires any customers who live outside of a reasonable driving distance to the Hub to fly other airlines in order to catch a Sun Country flight. Sun Country needs these customers, they cannot sustain their business on the customers who live close to the hub. The problem is that if there is a delay, Sun Country buries their head in the sand and will tell you that they are not responsible for a miss connection on another airline, even if the reason for the missed connection is 100% their fault. This is exactly what happened when my family and I flew Sun Country from Mexico to Minneapolis on December 30th, 2020. We were supposed to connect to a Delta flight, and I had scheduled a generous 2.5 hr layover. Our Sun Country flight had 4 delays, though in fairness one was caused by air traffic control. In any event, we should of had enough layover time to recover, but 4 delays on one flight was too much. Sun Country wouldn't even put us up in a hotel for the night, refusing to take any responsibility. The net cost to me was around $1,200 (I had to rebook our Delta tickets at 5x the original price). I wrote to Sun Country to complain, and they sent me an email stating how they "pride themselves on being a reliable travel partner.....and are dedicated to customer satisfaction". They don't care at all, and refused to take any responsibility for the problems they created. I would recommend to anyone traveling to fly the same, conventional airline to your destination. Sun Country isn't that much cheaper, and if things go wrong the other airlines will take care of you.