✅ Trip Verified
| Minneapolis to Los Angeles. I would not recommend Sun Country. I have flown with them about 6 times in the last year, and almost every time something has gone wrong. My new, sturdy suitcases got ripped twice in their care. The first time they at least noticed and set it aside in the baggage claim, so that I didn't risk anything falling out and being lost. The second time, however, this was not the case and it came rolling down the baggage claim with it's huge rip, and the entire bottom half of the suitcase fell out when I picked it up. 3 of my flights have been delayed over a half-hour, not due to weather, but due to poor planning of arrivals and other take offs (once according to the captain himself). My worst experience, however, was when my flight was delayed over 2 hours, causing me and 9 other passengers to miss our connecting flight, a flight we all originally had plenty of time to get to without even changing terminals. Sun Country didn't land where it said it would on all of our tickets, and put us in a completely separate terminal with only 5 minutes to de-board the plane, hop on a tram, and get to the next terminal. When we as a group asked what Sun Country could do to help us still get to our final destination, as most of us had rides waiting for us there and it was late at night, they replied there was nothing they could do and there would be no refund for our missed flights because it "wasn't their fault because of the weather," yet other people I knew who flew out the same day from other airlines in the same airport with the same weather conditions made it out on time. For this, I would rate them 1 star for customer service and 1 star for ability of their crew/equipment and the quality of their planes. I have not experienced much better in-flight quality either. Their flights are usually crowded compared to any other major or smaller/local airlines I have flown in. The seats themselves are okay, fairly comfortable, but with no adjustable headrest like most airplanes have now, and with a somewhat difficult seat recliner. The quarters are cramped: smaller than usual aisles and much closer together seats with little legroom. There is also no in-flight entertainment, which is fine by me, but I know many other airlines offer this now. The free drinks are fine, but there's no in-flight free food, and I've had several somewhat grumpy stewards/stewardesses (it's probably not their fault though - these are very uncomfortable conditions to work in, and I'm sure they get many unhappy passengers because of the conditions as well). I would say you get what you pay for, but I've flown Delta for relatively the same price and Spirit for much less, and both were a much superior experience. These other airlines also did not tack on extra fees for choosing my economy seat or for having a carry-on. The only plus to flying Sun Country, in my opinion, is flying into slightly less busy terminals, which is always nice!