Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 368 reviews
3/10
No Skytrax Rating
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1/10

"my bag with shorts and tshirts was in violation"

(United States)

Not Verified | I flew from Ft Walton Beach to Minneapolis in August on Sun Country airlines. At the Sun Country desk I put my bag in their holder to make sure I was legal with my bag. The desk agent cleared me and said no violation. A few weeks later I fled back on Sun Country. While boarding at the gate, the Sun Country employee grabbed my left arm and pulled. He pulled me out of line. He stated my bag with shorts and tshirts was in violation. I informed it had less content than when I flew up with it and it was confirmed by a Sun Country employee. He said I had to pay a $65 fine. I presented my Delta American Express card and be stated “ you should have flown Delta.” Being retired from law enforcement I kept reserved and didn’t say anything. He then said we don’t take American Express. I used my bank card then. I paid it and was the last one too board. I overheard this Sun Country employee tell another one at the gate “ what an idiot move thinking he was going to get away with it.” I couldn’t imagine working in this field talking to a customer like this. I filed a complaint with Sun Country over two weeks ago and never received and feedback or correspondence from Sun Country.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteFt Walton Beach to Minneapolis
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"stressful and worst experience"

(United States)

Not Verified | I Chose this Airline for a ticket for my Daughter (who is a minor). Not only did her flight get cancelled but she got stranded for a day and it was the most stressful and worst experience a Father could have! 4 Plus hours on hold trying to get an agent on the phone turned into a whole day waiting to speak to a representative. When I finally get the Sun Country rep to call me back they were very cold and not apologetic at all! They said all they can do is issue a small refund in comparison to what I spent and the traumatic experience my daughter went through! Shame on you guys and your company to handle this scenario with no human decency or to fully take care of your customer on all angles! I hope a higher up at this company see's this and has the heart to reach me to have a decent conversation about this experience, as I will never gladly spend one penny with you in the future also every person I know I will highly not recommend they use this airline!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Indianapolis
Date FlownAugust 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"One of the worst airlines"

(United States)

Trip Verified | One of the worst airlines. Frequently do not display their flight information and could care less. First class is a joke no different than normal flight. Worst service ever.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteChicago to Minneapolis
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Avoid this airline"

(United States)

Trip Verified | Avoid this airline. This is my 3rd time flying with Sun Country and each time the return flight has been canceled. When the flight is canceled the airport staff is of no help or support. Out of Mexico they announced the flight is canceled and the next flight going out was in 3 days. After they said that and people had more questions they said call the company and that was it. We received an email to setup a hotel, but the selections were undesirable and no transportation was offered. I declined to be put on the next flight and booked my own flight with American Airlines. It took over 2 months to receive my refund for the flight. Second time this happened was last month (Jun 2024), I didn’t even wait around to ask questions, I declined the hotel, they did not offer to rebook our flights, I purchased my own flight again and I’m still waiting on my refund. Now today (27 Jul 24) in Punta Cana the flight is canceled again. Since it is Saturday and I don’t have to work to tomorrow, I decided to stay another night and see if the flight will leave tomorrow. Thankfully I do not have any more trips planned with Sun Country flights and I will never use them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Punta Cana
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"made us move from our seats"

(United States)

Not Verified | Sun Country made us move from our seats on June but on 7/22 while traveling with 3 family members we were bumped from our exit row seats we had for months so Sun Country Airlines employees could sit there. All that was left for my son and daughter were middle row seats. Our plane was diverted to Rochester to take on fuel because sun country planes can’t fly for more than 2 1/2 hours so instead of us all sitting together in exit rows were were spread out all over the plane. When I contact customer service "so sorry" was all I got. In June they gave us $25 for in conscience. This time nothing. An airline disrupts a passenger for a sun country and we don’t even get a $100 voucher each? Two flights in a row we had to move I have had it with Sun Country Airlines. Not surprising they have 2 1/2 stars
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas to Minneapolis
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"airline and employees are garbage"

(United States)

Trip Verified | Traveling with my wife two children 5 and 7 and all in pre-selected premium seats in same row. Checked in and checked bags all good and when boarding at gate they say we moved your seats and moved me away from my family and premium aisle seat to 15 rows back and a middle seat and refused to explain why. The agent and the gate was rude and disgusting. Treated my wife and I like garbage. We will never fly sun country again. Couple of other things - a flight attendant was so rude to a non English speaking person in an exit row and moved them and treated them like garbage also. The cleaners come barreling into the plane pushing passengers and are also rude but probably taking direction from airline management. Your airline and employees are garbage. Never again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Boston
Date FlownJuly 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service is non existent"

(United States)

Trip Verified | We were 90 minutes late for first departure and almost 3 hours late for the return trip. Attendants don't quite cross the line to rude but customer service is non existent. Planes feel like they will fall apart mid flight. Plane was filthy! If at all possible I will never fly this airline again. Biggest warning....DO NOT BOOK RENTAL WITH THEM. They do not include taxes or incidentals from the rental agency. I prepaid and our rental was almost TWICE as much once we got to airport. Horrible airline AVOID whenever possible
Type Of TravellerFamily Leisure
Seat TypePremium Economy
RouteMinneapolis to Denver
Date FlownJune 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“flight has been delayed three times”

(United States)

Not Verified | This is the worst airline experience I’ve ever encountered. My 76-year-old father is currently stranded at Minneapolis, MN airport, needing to fly to Washington, DC on flight number 223. The flight has been delayed three times, now exceeding 5 hours. He doesn’t speak English well, he’s a tourist, and he’s feeling unwell. Despite this, the company hasn’t been able to assist him.This will be the first and last time I purchase a ticket with Sun Country Airlines.
AircraftBoeing 747-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis, MN to Washington, DC
Date FlownApril 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not recommend this airline"

(United States)

Trip Verified | Plane rides to and from my destination was very rough and uncomfortable. The seats are awful and uncomfortable and the customer on both rides to and from was a 0/10. I do not recommend this airline and will not be flying with them again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Ft Lauderdale
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I was not asking for a refund"

(United States)

Trip Verified | I booked these tickets for 1 sole reason, my mother was diagnosed with lung cancer and needed a procedure on the 16th. Everyone gets a confirmation and I’m sure I’m not the first that didn’t look, it didn’t dawn on me that there could have been an error. I actually paid for 2 flights, I was not asking for a refund but at least a voucher. I literally paid for 2 flights with Sun country getting paid for 3. As far as the car rental I was given a voucher towards that. Again my husband was on as the driver, I was not in a position to drive. Now this brings me to luggage had my name on another person’s checked bag, a whole different issue.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhoenix to Milwaukee
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no