✅ Trip Verified
| On February 14 I flew from Newark to San Diego to visit my husband who has been deployed. Customer service from the get go was terrible, but I was able to overlook the rude employees, and lack of inflight entertainment because, my flights were on time and I arrived in San Diego in one piece. Turns out my baggage never arrived in San Diego, there was not a single Sun Country employee available in the airport to help me or the 6 other passengers who were missing luggage. Nothing was offered up front, a voucher or even a tooth brush. We called the airline and were told the bag would be expedited and would meet me in San Diego TWO days later, I was only in town for three. It is going on day 14 and I have still not received my luggage, which I am told never actually left Newark airport! However, when I called to say I would just pick the bag up I was told, despite emails saying Sun Country has found my bag, that they can not confirm where the bag is! They will also not reimburse me for the items I had to purchase until I am “reunited“ with my luggage or it has been missing 45 days! The worst part is I have had to call the airline every day and not once received a call from them. I have only received emails while on the phone with customer service or after threatening to file a complaint with the DOT. But even those emails have been vague and offer no follow up. I’m giving them until the end of today to get me some information and then I will file my complaint with the Department of Transportation. Think twice before you fly with this airline and if you do I recommend carry on only!