Sun Country Airlines

I just finished my 5th. business trip within 3 months using Sun Country. I fly with a medical Neb for Asthma and every time the bag was pulled for a check "Good going Sun Country" makes the passenger feel safer that they are doing their job. Even with some delays they are far superior to the "other" scheduled airlines I have flown on. A pleasant customer service smile goes a long way. Keep up the good work.

Had to opportunity to fly Sun Country for the first time and was very satisfied with the airline. Sun Country provides audio entertainment with either your own L/R adapter and your headphones or they will provide you one for $1. Some services cost extra but are reasonable. Costs: Can of beer (Miller or Bud) $3 Harder drinks (Like Long Island Ice Tea) $5 Traveler pillow and blanket (Yours to keep) $5. Sun Country is one of the best when it comes to the budget airlines much better then Ted or Air Tran and the service was very friendly. The only problems were the lack of staff at MCO and how the tickets and boarding made you think you were flying Delta. Also the audio entertainment (All 8 channels) repeats every hour. Otherwise the staff helpful and friendly and flight attendants are first rate.

We have had occasion to fly Sun Country three times in the last year to three different destinations and home again. Each time has been a very pleasant experience. We are particularly impressed with the airport personnel at the Humphrey Terminal who are on hand to point us in the right direction and to answer questions always with a friendly attitude. We experienced only one delay -- brought about by weather conditions. Many thanks Sun Country for being there!

SFO-MSP-SFO : a very positive experience. The crew is attentive without being pushy and the value for money is extraordinary. Whenever the seat belt sign comes on there is a booming male recorded voice that makes James Mason's impressions of God seem second class. Since both flights were essentially overnights this could be toned down a bit. Also very few pillows for the flight timings. But these are very minor complaints and I will continue to use them when possible.

12/05. First time we flew Sun Country. Big disappointment. 45 minute delay outbound. 3 hour delay return flight. Captain used intercom to apologize for more then bumpy ride. Seating crammed more than normal coach. Counter clerk auctioning off unused 1st class seats on intercom in waiting area. Should be renamed "Slick" airlines.

Minnepaolis to Seattle in December 2005. Direct flights on time friendly service great hot meals and the cheapest flight out there at only $200/ticket.

Flew Sun Country from Minneapolis to Las Vegas in October 2005 and it was a great flight both directions. The flights left and arrived right on time. The staff was friendly and the electronic check-in was very convenient. I was very pleased with the meals served on both flights and I would absolutely rate Sun Country much higher in every category than Northwest.

I have flown with Sun Country 4 or 5 time in the last year and a half and have found everything to be 100% as promised and expected. My flights could not have been more trouble free and at all times have found the flight attendants to be very helpful and friendly.

I have no complaints about the booking the flight or inflight service. I have been using Sun Country for several years during visits to the US. The only difficulty is check in at Delta Terminal at JFK The procedure changes periodically. The lines one is to follow or the exact methodology of check-in are unclear and poorly marked. All in all a minor but annoying complaint.

Booked a Sun Country flight for child 13 years of age - which carries an additional charge of $100 ($50 each way) for an unaccompanied minor. Lots of paperwork! List who is picking her up -- they must have a photo ID --- and so on. Flying daughter from Orlando to Minneapolis ... into and out of the Hubert Humphrey terminal. Return flight - was not satisfactory -- and Sun Country does not have signed paper - and daughter notes that no one helped her find seat no one helped with carry on - and they left her to find her way off of the plane - and to her father -- who saw no one in attendance - and Sun Country does not have anything signed saying the designated person picked her up. So why the charge? Thank goodness it was a direct flight - and who monitors these things. What is the airlines responsibility regarding unaccompanied minors? The job was right on the flight out -- but they really blew it on the return flight ... forget about luggage and carry ons -- this was the most precious cargo they had on the plane (to me). Did they fumble the ball? No - worse they didn't even know where the game was being played. And evidently couldn't find the ball if it was sitting right in front of them. Shame on Sun Country.