Sun Country Airlines

Not Verified | This airline should be ashamed of their poor customer service and business practice! I drove 70 miles and paid for parking and an Uber ride to the airport only to be told, while checking my bag, that my flight had been canceled. NO TEXT, NO EMAIL, NO NOTIFICATION, WHATSOEVER! The Sun Country agent told me to exit the line and that I had to reschedule or get a refund, also to be told that the only flight going to the same city wasn't leaving til 5pm the next day, which was already full. This airline canceled a flight at the last second and obviously had no plans to accommodate anyone. I was flying to see my grandfather in hospice care, my money and more than anything, my time was utterly wasted. Time I'll never get back and Sun Country did nothing but show a blatant disregard for their PAYING customers. No voucher will make this right! Not that it was even offered! I travel by airplane at least once a month, and I've never been treated so poorly! I will never fly Sun Country airlines again! Unreliable and the worst customer service I've ever encountered!

✅ Trip Verified | Unpleasant Experience with Sun Country Airlines' Cancellation Policy. An encounter that left me profoundly disappointed and frustrated. Two days before my trip, I got sick and had to cancel my trip to Florida. While I understand that cancellation policies are a necessity for businesses to run efficiently, I was dismayed by the lack of flexibility shown by Sun Country. They offered me a travel voucher for my flight cancellation, subtracting a $150 fee, which I accepted despite it seeming like a high cancelation fee. I must now book a flight within a year. However, the real bone of contention lies with the rental car I booked through them. Sun Country refused to issue a refund for the rental car since it was less than 2 days from departure, a policy that I find exorbitantly unfair and far from customer-friendly. I also contacted Avis, the rental car company; I discovered they would have only billed me upon car pick-up, indicating that my cancellation incurred no loss on their part. To add to my frustration, I found that the rental car pricing offered by Sun Country was more expensive than alternatives like Expedia or Kayak. It became evident that these other platforms provided better pricing and allowed for cancellation without charges. Reflecting on this experience, I regret bundling auto rental services with Sun Country Airlines. The lack of transparency, customer consideration, and higher costs was disheartening and left a bitter taste. From now on, I will refrain from bundling services with Sun Country Airline, a lesson learned at a steep price. I hope my experience is a cautionary tale for others who value customer service, transparency, and flexibility.

Not Verified | Avoid this airline at all cost. Missed a flight from Minneapolis to Chicago because the first leg was delayed due to weather. Sun Country kept my $, sold my 5 seats to someone else and could not have been less interested in helping us rebook. Rebooked on Southwest the next day for $1200 for 5 tickets and spend $350 on 2 hotel rooms. Sun Country offered me $25 per ticket for our missed flight. How is this company in business?

✅ Trip Verified | Do NOT pay for overhead bin space. Paid $45 one-way for overhead bin space. Found out even if you don't pay for overhead bin space you can still use it. So DO NOT pay for overhead space as Sun Country can NOT guarantee you a spot even if you pay.

✅ Trip Verified | One flight with this company was unfortunately the absolute worst experience I've ever had. This doesn't feel like an isolated experience, every turn within the Sun Country eco-system is littered with incompetence and inefficiency. At the desk, everyone was clueless that I had a lay over. They lost my luggage. Getting in touch with management was the biggest waste of time. No one on the phone or on premise has the slightest clue of what was going on. They sent me their trash voucher, like I would be stupid enough to put myself through their torture again.

✅ Trip Verified | Had to cancel our flight due to weather. This is a situation they could not control. That said, it is not the cancelation, it is how they handled it is where the train came off the tracks. We were stranded in a foreign county and they did not provide any assistance to help us find lodging or grand transportation. It was a challenging situation to say the least. I had requested flight communication via text. They sent and email, which I did not check before leaving our resort for the airport as 7:00 AM. We would have simply stayed where we felt safe if proper communication had occurred. It is their customer service. The worst experience of my life. I strongly advice to spend the extra few hundred dollars and fly Delta. Learn from my mistake. This airline is cheap for a reason. They simply do not care. You will get lip service but zero execution. Trust me, stay away.

Not Verified | This airline consistently has problems and long delays. The direct flights are a plus, but hours of delay are typical. It just doesn’t stack up against other airlines, even at the price.

Not Verified | If you have a physical disability, do not expect any help from these people. I am a wheelchair user and this was my first time flying since becoming disabled so I was already nervous. We received 2/10 assistance getting to my seat. When we landed, a flight attendant clapped her hands and said “chop chop, time to get to work” To my mother to assemble my chair and received no assistance obtaining parts from the overhead compartment. Coming back to Florida, we relied on other very nice passengers to hold the flow of people moving so we could get off. My mother had to carry 2 large carry-on bags, a purse, and wheelchair seats and handles all the way to the gate entrance with no help. The attendants coming home were very nice, but should have at the very least held the flow of passengers getting off. We will never fly this airline again.

Not Verified | Absolutely terrible. These people are a bunch of clowns. Avoid at any cost. 2/2 times flying with this airline, both have been abysmal experiences. First we took off around a half hour late, now for the 2nd time going back, its an hour and counting.

✅ Trip Verified | We had an 11 hour delay and there was no explanation - no other flights from airport were delayed. This caused us to miss a day of work (income) and of course various extra expenses - food and lodging. We were traveling with 2 young children and the late night flight was less than ideal for them. I will not be flying with Sun Country Airlines again unless they make this right.