Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 199 reviews
4/10
No Skytrax Rating
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1/10

"I’ll never fly with them again"

(United States)

Trip Verified | Anchorage to Las Vegas. I’m aware these tickets are cheaper so I don’t know why I expected any decency. But it was literally the worst experience of my life. I’m a pretty mellow person. Not a lot gets to me. But this was definitely something else. The seats wouldn’t go back. I asked if they had blankets or if they could turn off the air. And they said no. It was an overnight flight. Everyone was freezing. Literally me and my sister were shivering. Didn’t sleep on second of the entire flight because we were so cold. It was a round trip. On our way there they never charged us for our carry on bag so I figured it was included and then on our way back they charged us and I don’t even know if I believe them or if they just hate us. Someone messed up. Because on our way over they didn’t charge us and on the way back they did. I didn’t even have the money for it. Panicked. Didn’t know what to do. Seriously most stressful flight experience ever. I’ll never fly with them again.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAnchorage to Las Vegas
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never use Sun Country again"

(United States)

Trip Verified | Portland to Minneapolis. What a joke. Thought I would save some money by choosing a smaller airline. Never again. By the time we retrieve our luggage, time spent and gas will make it more expensive than if we would have flown Delta. Sun Country lost my luggage on by return trip. I live 1.5 hours from Portland and the airlines is making me come back to get my bag. What a joke. Other airlines either ship it or deliver it. I will never use Sun Country again. Furthermore, I waited on hold for over an hour and no one ever came on the line, good thing because by then I was loaded for a good argument. Take my advice, don't do it! They also charge more for checking a bag than any other airline.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"ruined a very expensive trip"

(United States)

Trip Verified | Dallas Ft Worth to Cancun. I checked in at D terminal in DFW Airport. It was 630AM and both counter clerks were out of their minds. We are a family of 4. The clerk didn’t tag my bag and I let her know she didn’t tag my bag because she had the tag still in her hand. She actually said to my face she tagged it. I see my bag going behind the curtain with no tag! She then proceeds to call someone on her cell and tell them to grab the grey luggage and whispering like I couldn’t here her. I felt like I was being scammed and they have some type of ring going. Needless to say 5 days later my bag never made. Low and behold the day we come back it happens to be in the supervisors office. He the proceeds to tell me he never opened my bag and only identified it by a broken handle. He then tells my husband only TSA opened it. The TSA notification was in the suitcase so how would he know. They ruined a very expensive trip with my family. 5 days with none of my belongings and they only have me a $50 per day allowance. We never fly cheap and took a chance. Cheap isn’t always better and we’ve learned our lesson. We have filed a report with the airport police department and will make so much noise they wish they hadn’t taken anything.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDallas Ft Worth to Cancun
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst customer service ever"

(United States)

Trip Verified | Minneapolis to Portland. I can't actually review the flight because I never flew the flight. My flight got cancelled 2 hours prior to departure and we waited for answers 8 hours at the airport. Worst customer service ever, never fly Sun Country.They finally checked us into a hotel at 2.30 am the following day. Horrific service.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to Portland
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no representative and a lost bag"

(United States)

Trip Verified | Minneapolis to Chicago. I’m stranded Chicago O'Hare at 4pm, with no representative and a lost bag. Been on hold for an hour with customer support. By far the worst flight experience ever and now with loss of personal belongings to boot. I hope this company fails.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Chicago
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Absolutely terrible experience"

(United States)

Trip Verified | Seattle to Minneapolis. Absolutely terrible experience all around (flight staff were great actually). It's been awhile since I have flown and I remember Sun Country actually caring about their customers. Their hidden fees with baggage and their complete lack of transparency with delays prompted me to write my first airline review ever. They will have plenty of first time fliers until they realize how horrendous of an experience it is flying with them.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeattle to Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst experience I’ve had"

(United States)

Trip Verified | San Francisco to Orlando via Minneapolis. First thing the airline was delayed they didn’t even have the courtesy to let us know that the airline or delayed or something. Connecting via Minneapolis I had to run because my flight was leaving in 5min when I arrived. Made it to Orlando in time but I didn’t get my luggage. I asked everywhere but no one seem to know. I went to their counter upstairs but no one was there, terrible experience I had , i paged then using the passenger phones, but no one came down to assist me. I waited almost 2hrs just to get my luggage, even now I’m still standing here no one is here to assist. Please don’t ever waste your money flying with this airline. Worst experience I’ve had when traveling
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Orlando via Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"was great to fly with"

(United States)

Trip Verified | Portland to St Louis. I'm happy I see for myself about things and not always go by reviews. Sun Country was great to fly with to and from my destination. Staff was friendly and provided good service both directions. Sun Country was very accommodating with my luggage that should have been checked. Helping me put it overhead because it was too heavy. Sorry Sun Country won't do that again. I was able to move seat because the plan wasn't full and I really enjoyed have my own row.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to St Louis
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"First and last time with this airline"

(United States)

Trip Verified | Portland to San Francisco. First and last time flying with this airline. They charge $30 for hand luggage, $7 to assign a seat. Boarding was chaotic, the plane had technical problems, 1 hour waiting inside the cabin. During the trip, the air conditioner was set to the lowest temperature possible, everybody was freezing. Asked for a coffee and got and got a cup with hot water and an a package with generic instant coffee!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to San Francisco
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Terrible. Egregious"

(United States)

Trip Verified | Portland to Minneapolis. Terrible. Egregious. Horrendous. From scheduling to customer policy. We had a flight scheduled from 7:25 and got delayed to at least 11 AM. It was for a job interview and now the employer is backing away. Sun Country literally did not care and offered me a refund for their late flight - that’s it. Do not fly pay the extra money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no