Sun Country Airlines

Not Verified | The worst plane maintenance available, on a brand new jet they alternately froze us then cooked us at least 4 times in a 3 and a half hour trip and gave the excuse that "it is a brand new plane" so we are still working out the details. Really? Do you think maybe they could figure it out before putting it into service? Do they think the same way about maybe the landing gear as well? Or the bolts that hold the seats down? Don't even ask what is going on with the temperature because the "experienced" flight attendants are not going to lower themselves to taking care of the problem, they just say they have notified the captain about the issue and they will glare at you if you ask more than once. On the next flight my air controls didn't work at all but I still had a cold blast of air coming down my neck for 3.5 hours and again no sign of help even after I asked what's going on with the air flow. I had to hide in the forward rest room and block the air vent in there to get respite. Very uncomfortable. This last trip (or non trip) was the straw that broke the camels back. I arrived as I usually do early by at least 1.5 hours and waited at gate 16 even though the marquee read 'FRONTIER AIRLINES TO ORLANDO FLIGHT 1194 TIME: 8:42 STATUS: NOW AT 9:02' which meant to me that my flight was probably delayed, so when I inquired I was told my flight had boarded and they gave my seat away even though no effort was made to call my name which is easy to do. I have a very distinctive name. By then 4, count 'em, 4 agents were busy making sure the plane was full and couldn't accommodate me. Even though I later found out they still had one seat available when my partner inquired with the home office. On top of that they tore up my boarding pass so I couldn't show it to bolster my complaint. I also turned in a lost purse during my wait time to gate 15 so that would prove even more I was there at the gate and ready as was another fella who was also denied boarding. I can't tell you how much arguing ensued when all this came down. If the agents had put in half as much effort into making this right as they did arguing and accusing me of being absent, I would be at my cardiologists office on Tuesday morning in Chaska, Minnesota as I was supposed to be. As it stands they re-booked me for 6-21-23 and my ticket has been messed up price wise now and I can't figure out how a round trip on your airline is $782.91 when it should be no more than $300 to $400 or so, no checked bags, just one carry on and one free one. I will call at 7 a.m. on Tuesday the 20th and attempt to get some satisfaction out of the front office. All in all a very poor showing on Sun Country's part and to boot a lot of accusations and arguing on the agents part, when they still had my seat available. The gal on the phone at your office says there were no notes about this transgression on the logs, but hopefully by tomorrow something will break. I really miss the red headed fella who was so personable and professional every time I flew out of San Diego, I hope he does well in Denver. Disappointed in San Diego.

Not Verified | Amazing airline. But some things to work on. The carry on bag size is too small and the price to buy an over head luggage is to expensive. It’s a perfectly fine airline except for that. I recommend this airline if you are going for no longer than 3 days. If not I recommend Delta, They had amazing service and that experience was amazing

✅ Trip Verified | They delayed our flight 5 times. Then they decided to just straight up cancel the whole flight and reschedule it for the next day. It would be understandable if the weather did not permit a safe flight. But the weather was amazing...clear skies...low wind...it was a beautiful sunny day. We attempted to get a refund for our all inclusive hotel that was already paid for because the deadline to cancel for a refund had already passed. We submitted pictures of our expenses via email and explained that the cancellation on their part was not weather related. Their response......our policy states that we do not reimburse for the loss a hotel room due to a cancelled flight. The flight attendant on flight 558 was absolutely horrible!!! Yelling at women and children trying to use the bathroom before the flight was scheduled to depart. Arguing with senior citizens and just yelling.....do not argue with me! Horrible first experience on this flight. Will not recommend to anyone.

Not Verified | This airline should be ashamed of their poor customer service and business practice! I drove 70 miles and paid for parking and an Uber ride to the airport only to be told, while checking my bag, that my flight had been canceled. NO TEXT, NO EMAIL, NO NOTIFICATION, WHATSOEVER! The Sun Country agent told me to exit the line and that I had to reschedule or get a refund, also to be told that the only flight going to the same city wasn't leaving til 5pm the next day, which was already full. This airline canceled a flight at the last second and obviously had no plans to accommodate anyone. I was flying to see my grandfather in hospice care, my money and more than anything, my time was utterly wasted. Time I'll never get back and Sun Country did nothing but show a blatant disregard for their PAYING customers. No voucher will make this right! Not that it was even offered! I travel by airplane at least once a month, and I've never been treated so poorly! I will never fly Sun Country airlines again! Unreliable and the worst customer service I've ever encountered!

✅ Trip Verified | Unpleasant Experience with Sun Country Airlines' Cancellation Policy. An encounter that left me profoundly disappointed and frustrated. Two days before my trip, I got sick and had to cancel my trip to Florida. While I understand that cancellation policies are a necessity for businesses to run efficiently, I was dismayed by the lack of flexibility shown by Sun Country. They offered me a travel voucher for my flight cancellation, subtracting a $150 fee, which I accepted despite it seeming like a high cancelation fee. I must now book a flight within a year. However, the real bone of contention lies with the rental car I booked through them. Sun Country refused to issue a refund for the rental car since it was less than 2 days from departure, a policy that I find exorbitantly unfair and far from customer-friendly. I also contacted Avis, the rental car company; I discovered they would have only billed me upon car pick-up, indicating that my cancellation incurred no loss on their part. To add to my frustration, I found that the rental car pricing offered by Sun Country was more expensive than alternatives like Expedia or Kayak. It became evident that these other platforms provided better pricing and allowed for cancellation without charges. Reflecting on this experience, I regret bundling auto rental services with Sun Country Airlines. The lack of transparency, customer consideration, and higher costs was disheartening and left a bitter taste. From now on, I will refrain from bundling services with Sun Country Airline, a lesson learned at a steep price. I hope my experience is a cautionary tale for others who value customer service, transparency, and flexibility.

Not Verified | Avoid this airline at all cost. Missed a flight from Minneapolis to Chicago because the first leg was delayed due to weather. Sun Country kept my $, sold my 5 seats to someone else and could not have been less interested in helping us rebook. Rebooked on Southwest the next day for $1200 for 5 tickets and spend $350 on 2 hotel rooms. Sun Country offered me $25 per ticket for our missed flight. How is this company in business?

✅ Trip Verified | Do NOT pay for overhead bin space. Paid $45 one-way for overhead bin space. Found out even if you don't pay for overhead bin space you can still use it. So DO NOT pay for overhead space as Sun Country can NOT guarantee you a spot even if you pay.

✅ Trip Verified | One flight with this company was unfortunately the absolute worst experience I've ever had. This doesn't feel like an isolated experience, every turn within the Sun Country eco-system is littered with incompetence and inefficiency. At the desk, everyone was clueless that I had a lay over. They lost my luggage. Getting in touch with management was the biggest waste of time. No one on the phone or on premise has the slightest clue of what was going on. They sent me their trash voucher, like I would be stupid enough to put myself through their torture again.

✅ Trip Verified | Had to cancel our flight due to weather. This is a situation they could not control. That said, it is not the cancelation, it is how they handled it is where the train came off the tracks. We were stranded in a foreign county and they did not provide any assistance to help us find lodging or grand transportation. It was a challenging situation to say the least. I had requested flight communication via text. They sent and email, which I did not check before leaving our resort for the airport as 7:00 AM. We would have simply stayed where we felt safe if proper communication had occurred. It is their customer service. The worst experience of my life. I strongly advice to spend the extra few hundred dollars and fly Delta. Learn from my mistake. This airline is cheap for a reason. They simply do not care. You will get lip service but zero execution. Trust me, stay away.

Not Verified | This airline consistently has problems and long delays. The direct flights are a plus, but hours of delay are typical. It just doesn’t stack up against other airlines, even at the price.