Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 232 reviews
4/10
No Skytrax Rating
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2/10

"not even a tiny bag of pretzels"

(United States)

Trip Verified | Liberia to Minneapolis. Flew with Sun Country over the holidays to Costa Rica. Started off the trip with there system crashing and waiting over two hours in line to check in. Flight attendants were rude and unenjoyable to me. I felt uncomfortable asking them for assistance or service due to short responses. I understand SunCountry is a budget airline but for a 5 and a half hour flight they only had two rounds of beverage service not even a tiny bag of pretzels as a snack. The cherry on top was after arriving back to Minneapolis I was in the global entry line as was the flight attendants and an older couple. The older couple was waiting to be called and were fumbling with their paper and was called which they didn’t see. Instead of telling the older couple they were up the flight attendant completely walked around them to the customs agent rudely. So much for hometown airline kindness from the staff.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLiberia to Minneapolis
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst flying experience"

(United States)

Not Verified | Seattle to Minneapolis. Worst flying experience in my life. Rude flight attendants that hit me in the shoulder no less than 15 times. Hard enough to knock me into the person sitting in the middle seat. No gates for boarding or getting off the plane. Had to pack onto a shuttle bus and stand to get a ride from the terminal out to the plane on the tarmac. Paid $40 extra for priority boarding but everyone else was packed on the same shuttle. There’s a waisted $40. Another passenger started yelling profanities at another passenger. Another passenger sitting behind us was displaying his karaoke skills at midnight. Then his earbuds disconnected and his music was on loud for all passengers to hear. No flight attendants around. We had to tell him to turn it down. Seats were tiny, hard and no head rest.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeattle to Minneapolis
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Do not fly this airline"

(United States)

Not Verified | Our flight from Dallas Fort-Worth to Las Vegas was delayed by an hour and fifteen minutes. We boarded the plane on time, but the rude agent was hustling the passengers along like a herd of cattle and was very rude. My companion and I were told we would be seated in emergency exit seats and asked if that was okay. Both my companion and I responded yes, but the agent looked at my friend of Mexican descent (and speaks very good English) and had the audacity to look at him and say, “do you even speak English?” He had clearly responded to this woman when I did and accepting the responsibility of sitting at an exit seat. It was a one word response and she couldn’t understand him? The fact is, it was she that was difficult to understand because she speaking so fast and not enunciating. On top of that, we enter the very cramped plane with no leg room only to sit on the tarmac for another hour and a half! Also, this airline is not at all well staffed. It was so weird seeing a ticket agent (or whatever she was) the directing the plane out to the runway. Now, we are awaiting our return flight to DFW and the plane is again delayed by approximately an hour and a half. Do not fly this airline! If this were the only airline flying, I would choose the drive to my destination than take this airline. Yes, I’m completely serious.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Dallas-Fort Worth
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Horrible horrible service"

(United States)

Not Verified | Minneapolis to New Orleans. This is the worst airline I have ever used and would not recommend it to anyone. Our flight was delayed two hours on the way to our destination and two hours on the way home without an explanation. My son came in tonight from Colorado and his flight was delayed three hours. Again without an explanation. Very expensive to check a bag. Flight crew was not friendly. Horrible horrible service. Do not fly with Sun Country Airlines.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMinneapolis to New Orleans
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"attendants were bossy rude"

(United States)

Not Verified | San Francisco to Minneapolis. Flight attendants were bossy rude. Made a comment to another passenger and flight attendant overheard our conversation and she quickly spouted off in a snotty tone “Just doing my job”. Also hot warm beverages on the flight! Have never known an airline to not have coffee. For being over staffed with flight attendants, you would think coffee could have been available and staff wouldn’t be so snippy or overworked. Flight 396. It appears that Sun Country service has declined and we have been loyal to this airline for years. For future travels, we’ll be flying a different airline and we’ll recommend to others to do the same.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Francisco to Minneapolis
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst airline we have flown"

(United States)

Trip Verified | Worst airline we have flown. Baggage fees charged were higher than what is posted online, usb charger and in flight WiFi did not work, flight was delayed over an hour and horrible service from flight attendants. Will not use Sun Country Airlines again and do Not recommend it. I sent a detailed message about the multiple problems we experienced on our first flight with SC. They offered us a $10 voucher on a future flight- insulting to say the least.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Sacramento
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"forced to pay $40 each"

(United States)

Not Verified | Portland to San Diego. The staff at airport was very rude. Both of my friend and I carried a backpack which we always use when traveling. But we were forced to pay $40 each. This is a ridiculous because the bag packs are always used and never be charged by any other airline! I will never fly this airline again, the flight was delayed again and again.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to San Diego
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"pay $80 for our backpacks"

(United States)

Trip Verified | Portland to San Diego. My boyfriend and I checked in a suitcase so we only each had a backpack as carry on luggage. We have fly to many destinations with these backpacks and never had a problem. But the staff at Portland airport forced us to pay $80 for our backpacks. Otherwise they blocked us from entering the gate. This was a total rip off. It was my first time flying Sun Country and I will never fly it again!
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to San Diego
Date FlownDecember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I couldn’t check in"

(United States)

Not Verified | I went to check in online and the continue button wouldn’t work. I tried downloading their app and got a “this isn’t available in your country” message. Then, I went to the airport hours ahead of my 2.5 hours delayed flight. Because I couldn’t check in, I had no boarding pass and couldn’t get through security. I called sun country, and the website I booked with, and the airport operator - no one could do the simple act of sending me or printing me a boarding pass. And Sun Country at the counter? Nowhere in sight! I rebooted and now they’re saying I’m a “standby” - even though I rebooked with them over the phone some hours ago!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Orlando via Minneapolis
Date FlownDecember 2019
Ground Service 12345
Value For Money 12345
no
1/10

"found no one at the desk"

(United States)

Trip Verified | Nashville to Minneapolis St-Paul. We arrived at the airport for our flight. Went to go check our luggage and found no one at the desk, no signage telling us where someone might be or how to get ahold of anyone. We waited for about 20 minutes. During that time, there were multiple employees that walked into and out of the sun country office behind the desk. Seeing us along with a few others waiting in line to be acknowledged. Not one word was said to us, come to find out from another person flying on our flight that they don’t open the gate until a certain time before the flight. This is ridiculous. One of the employees could of at least told us this information so we didn’t waste time standing there and being ignored. Worst experience with customer service I have seen.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNashville to Minneapolis St-Paul
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no