Sun Country Airlines

Not Verified | If you have a physical disability, do not expect any help from these people. I am a wheelchair user and this was my first time flying since becoming disabled so I was already nervous. We received 2/10 assistance getting to my seat. When we landed, a flight attendant clapped her hands and said “chop chop, time to get to work” To my mother to assemble my chair and received no assistance obtaining parts from the overhead compartment. Coming back to Florida, we relied on other very nice passengers to hold the flow of people moving so we could get off. My mother had to carry 2 large carry-on bags, a purse, and wheelchair seats and handles all the way to the gate entrance with no help. The attendants coming home were very nice, but should have at the very least held the flow of passengers getting off. We will never fly this airline again.

Not Verified | Absolutely terrible. These people are a bunch of clowns. Avoid at any cost. 2/2 times flying with this airline, both have been abysmal experiences. First we took off around a half hour late, now for the 2nd time going back, its an hour and counting.

✅ Trip Verified | We had an 11 hour delay and there was no explanation - no other flights from airport were delayed. This caused us to miss a day of work (income) and of course various extra expenses - food and lodging. We were traveling with 2 young children and the late night flight was less than ideal for them. I will not be flying with Sun Country Airlines again unless they make this right.

Not Verified | Getting worse and worse. Over an hour late taking off with no explanation as to why. Then had an issue with the number of the bags loaded onto the plane VS the number they checked in so delayed again so they could count them all again, an additional 45 minutes from the time were landed until the time we were actually at the gate to deplane, and after waiting another 40+ minutes, there were still no bags at baggage claim. Two other flights before us were also still waiting for their bags The woman announcing info about the baggage over the loud speaker actually said that if anyone had any questions about their luggage to please not come ask her about it but to wait until tomorrow to ask any questions - she was not joking! They didn’t have any ice on the plane for drinks and had no snacks or pretzels. I finally left the airport and will go back tomorrow for my bag as it’ll be at least 3;00 AM before getting home and I have early meetings tomorrow. Thanks Sun Country. This is becoming all to common on your flights.

✅ Trip Verified | I wanted to share my current experience with you as I board my flight to Cancun MX this morning. I boarded priority and after getting settled there was no traffic and due to how cold the runway was I urgently needed to use the restroom when I walked to the rear of the plane I asked the flight attendant where the restroom was and was responded to with "they weren't working out there?" As if I was an issue and should have used the restroom prior to boarding. As a pregnant woman I was highly offended and she should have been more considerate of people's conditions. I am disgusted with the way I was treated!

✅ Trip Verified | As a travel nurse I fly constantly and never in my life have I had as bad of an experience as I had with Sun Country. When my flight was delayed I attempted to call & was hung up on and told to just go to the desk, so I came to the airport 4 hrs early to resolve my flight that was getting in after my layover flight left, they were unable to resolve, when my second flight was also delayed and I was going to be able to make my second flight because of this I attempted to meet with the desk clerk to ensure my luggage would be diverted. The desk was rude, blew me off & said I didn’t know what I was talking about and refused to check on my luggage status as he said ‘you just don’t know how it works, it will get there’. Upon arriving to my destination my luggage was in fact lost lost and I was left with nothing in a city that’s not my home. Contacting sun country was again met with difficulties and when I did reach someone I was told there’s nothing we can do call back tomorrow. When my luggage was eventually located, they refused to send it to my house as other airlines have done, and I instead had to arrive at the airport and wait for the carousel to get my luggage, I was told to check in at the desk prior and no one was at the desk for 45 mins. As a frequent flyer you’ve lost a customer because I will never be using Sun Country again

✅ Trip Verified | I was flying from MSP to BWI. I had my carry-on and my computer. Sun country agent decided to charge me for my computer 60$. Since I’m traveling, this is a first time I have an issue with my computer. My wife was telling me that this company is the worst in the USA. I realize this in fact.

✅ Trip Verified | We are traveling on four, in which only 3 of luggage, one is a pack back, and two are small carry-on. When we travel from Minneapolis to Las Vegas, we carry the same luggage and were not charged, why do we get charged when we fly back from las Vegas to Minneapolis? When we check in through the desk, the lady didn't inform to use to pay for the carry-on need to pay. This is the worst customer services, money eater airline!

Not Verified | I read a lot of negative reviews about this airlines (lost luggage, rude employees, late or cancelled flights). We flew to Orlando and back this past week. I found the employees very polite and helpful. Our luggage did not get lost. The flight coming back from Orlando was late (30 minutes) due to weather, so that was understandable. My only issues is the width of the seats. I'm a thin woman and I had only about 1.5 inches of seat space on each side. I think any man or people with a few extra pounds on them would be very uncomfortable sitting in such narrow seats.

Not Verified | I would like to give a great review for Alexis Hayes at Sun Country in Minneapolis Airport. First time flying with my service dog, I missed my original flight and she helped us get a new flight, with no issues. Very polite and extremely helpful.