Sun Country Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 210 reviews
4/10
No Skytrax Rating
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1/10

"Terrible. Egregious"

(United States)

Trip Verified | Portland to Minneapolis. Terrible. Egregious. Horrendous. From scheduling to customer policy. We had a flight scheduled from 7:25 and got delayed to at least 11 AM. It was for a job interview and now the employer is backing away. Sun Country literally did not care and offered me a refund for their late flight - that’s it. Do not fly pay the extra money.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service is terrible"

(United States)

Not Verified | Portland to Minneapolis. Terrible airline. Flight got delayed 4 times. You know that happens. But the problem is the customer service is terrible! The communication was extremely poor letting us all know the delay and what to do. They moved us to 4 different gates. 4 hour delay. Oh and the plane is awful too, terrible seats.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePortland to Minneapolis
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"absolutely positive experience"

(United States)

Trip Verified | I was very nervous to fly Sun Country after all the terrible reviews but both ways I had an absolutely positive experience. Very nice staff, and although you have to pay extra for everything it still ends up being cheaper than the others. Take offs and landings were right on time, and everything flowed smooth... I would without a doubt use them again. Way better than Southwest!
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNashville to Portland
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"doesn’t care about their customers"

(United States)

Not Verified | Chicago to Portland via Minneapolis. Sun Country doesn’t care about their customers. Their customer service line wait time is always over 90 minutes (I have called 12 times, and have been told to either call a different line, have been disconnected, or have been told that I’ll receive e-mail correspondence — which I have yet to receive). Their service and airport agents have no idea what’s going on, I receive inconsistent information from ever person I speak with. I am waiting on reimbursement from the airline and have been pushed around by agents, made to feel inferior by customer service agents, and told that my experience doesn’t matter to them. My flight was delayed and then cancelled, I have not received compensation, compensation which I was told very clearly I would receive in the form of travel reimbursement and per diem. Sun Country is the worst airline I have ever had the displeasure of working with.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteChicago to Portland via Minneapolis
Date FlownJuly 2019
Ground Service 12345
Value For Money 12345
no
10/10

"attendants were professional yet friendly"

(Israel)

Not Verified | Portland to Nashville. My guess is that someone read the reviews here and elsewhere and decided to do something about it. I travel more than 100,000 a year and had to fly to Nashville. Sun Country had the only direct flight and at half the cost of other airlines. I was prepared for the worst but figured it's only 4 hours so I will survive. I did splurge the $30 for the exit seats. Best $30 I ever spent. To begin with, check-in was blazing fast, I only had a back-pack. Everyone was smiling and courteous at the counter and the gate. The plane was clean, the flight attendants were professional yet friendly. Take off and landing smoothly as a baby's bottom. Since I'm not the only one to give them high marks in the last few reviews I can only deduct that someone read the reviews and acted on them. Good for them. That's how you show you care about your business.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePortland to Nashville
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"Worst experience ever!"

(United States)

Trip Verified | Worst experience ever! It was first time flying this airline and it would be my last. First off our luggage left without us, due to a 2 mins lateness but the flight ended up leaving later than scheduled but we were still not let in. We got to Austin through another airline by some few minutes after 10 pm. There was a not a single agent to tell us anything about our luggages. Its been 24 hours and yet no agent is available to tell us where our luggage are. Keys to our apartment and car is in the bag, you call and no one hardly picks up.this is the worst airline they will put you through a psychological rollercoaster. Run away and i mean it, extreme bad services.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMinneapolis to Austin
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"you get what you pay for"

(United States)

Trip Verified | San Antonio to Portland. This is my first (and last) trip with Sun Country. For the first flight, we were boarded on time, but sat on the runway area for 54 mins while they tried to figure out why the communications lines weren’t operating. The plane headed up to 85+ degrees while we sat and waited - melting in the hot south Texas July heat. 4 days later on the returning flight, we all board 20 mins late and sat on the runway yet again for 48 mins. This time at PDX the plane interior only heated up to around 78/80 degrees while we waited for the plane's crew to announce that the AC unit wasn’t functioning properly and we were directed to de-plane. We ended up waiting 2 additional hours in the airport for another Sun Country plane to land, so we could board it. Are people being boarded before these things are checked? Long story short - you get what you pay for. Pay the additional $100 bucks and fly with a competent airline - you know Delta, American, Southwest, United, seriously any other airline that has a reputation to be upheld.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSan Antonio to Portland
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"denied a second beverage"

(United States)

Trip Verified | Portland to St Louis. The flight attendants were very rude and you could tell they did not like their job. I was denied a second beverage on a 4 hour flight. Very disappointed to spend 4 hours feeling this way for the amount of money we spent.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RoutePortland to St Louis
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"fake low fare deal"

(United States)

Not Verified | I’ve flown Sun Country a handful of times from San Francisco to Minneapolis. The aircraft is decent and has phone chargers and I’ve never had a delay. I don’t eat aeroplane garbage food so I can’t comment on that in particular. The problem with Sun Country is they charge you $30 for any carry on and when you check-in you have to pay an additional $10 for your seat. You think you’re getting a good deal on your airfare but when you check in, they collect a minimum of $40 additional. When you purchase your ticket, it does not include your seat. This is absurd. It’s worth it to pick a full fare airline and not be tricked by some fake low fare deal on Sun Country
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSan Francisco to Minneapolis
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"nightmarish experiences"

(United States)

Not Verified | Minneapolis to Seattle. I was surprised when checking in for my last Sun Country flight that a single carry-on now costs me $40. I'll be factoring that in when I choose future flights, and I'll be more likely to opt for Delta or Alaska. I wish I could kick Sun Country, but the best I can do is post this review and choose differently next time. Reading some of the other Sun Country reviews, I am so sorry to other passengers who have had really nightmarish experiences with Sun Country! My complaint is very minor in comparison. Better yet, we could all ride Amtrak - better for the environment - but their pricing and customer service record aren't really stellar, either.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMinneapolis to Seattle
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no