Sun Country Airlines

Not Verified | Terrible experience. We were scheduled to leave out on a 7 am flight. Received an email at 10 pm the night before that the flight was delayed 6 hours. Luckily we happened to check the email. We logged in and the sun country website said the flight was on time and not delayed. Called customer service and what a terrible customer service experience. They could not confirm either way if it was delayed or not. We arrived at the airport for the 7 am flight just to be safe. The agents at the ticket counter told us the flight was on time so we checked our bags and went thru security only to find out once inside that it was actually delayed 6 hours. Now we were stuck and couldn’t leave. We were stranded for 6 hours when we could have gone back home and waited if they had given us correct information. We live 30 minutes from airport. The delay caused us to lose deposits on scheduled activities because we didn’t arrive on time. I have attempted to contact Sun Country customer service several times and I’m promised a call back but no one ever calls back! Terrible experience. Avoid Sun Country at all costs!

Not Verified | Minneapolis to Tampa. Canceled our flight home on a Sunday, zero flights available, scramble to find hotel, had to rent a different car, 6 people unable to work on Monday, Monday: boarded plane noticed the extra heat aboard as we were in Florida. Sat in this junk pile with no AC for 30 minutes then pulled out to the runway area to cook for another 15, once in the air still no AC just what seemed to be hot breath blowing. The one crew said I'll go turn it on, but didn’t really do anything. 0/10. Fly a different airline.

✅ Trip Verified | This airline lost my bag. I made a claim at the airport and have not received my bag or a call from the airlines. I cannot get a hold of the airline too. It’s complicated to even find a number for them or find where to email them. When I called they told me the volume of calls was to high and hung up on me. If you fly, carry on your bag!

Not Verified | Customer service is horrible. We left something on the plane when we got off and they would not let us go get it. Thankfully, someone was willing to help us, but when the stewardess brought back our stuff, they proceeded to chew us out right in front of everyone. Worst flight I have ever had. Their seats are very uncomfortable and the online check in is terrible. There is also no communication if your flight is late. Will never fly with them again!!

Not Verified | Ridiculous flight crew that canceled a flight literally 5 mins after landing. We all waited over 5 damn hours at the airport because the flight crew claimed it would just be a 3 hour delay. They landed and immediately said the flight is canceled until the following day. I missed an important event as well as wasted time and money on transportation back and to the airport. What an incompetent airline and incompetent workers. I called customer care and the lady was no help. All she did was direct me to their website to fill out some form that was going to take months. Not only that, she hung up on me without letting me know. Suddenly, I was just talking to air. Terrible service, terrible airline.

✅ Trip Verified | Worst baggage experience I have ever had. My bag not only took an hour to come out, it was soaking wet all the way through. It was a 4 hour drive after this to find everything stained with whatever was near my bag, my uggs ruined, and not dry socks or underwear. So I file a complaint to be told it wasn’t said at the airport or 4 hours after the flight so it is “invalid”. If thats how a company like this needs to make 40$ so be it will not be flying with them ever again. Paying extra to have my bags ruined and an hour added on to my 15 hour travel day? I don’t think so, never again!

Not Verified | My flight took off two hours late and the flight staff said the reason was because “they were waiting for a piece of paper”. The online flight schedule was not updated. It lied and said the flight landed at the normal time, so my ride had to wait at the airport for two hours since they were unaware the flight was delayed. A huge lack of customer service which is unacceptable considering the price I paid for the flight. Definitely fly Delta or Alaska Airlines instead if you can.

Not Verified | Flew Sun Country both ways and was so cold in the plane everyone was complaining but nothing was done. My baggage was lost on my return flight. No one on entire trip was very friendly. Worst flights ever, stay clear of Sun Country.

Not Verified | Sun Country is the worst airline to fly for many reasons. I was kicked off the airplane for switching to an empty seat after the plane doors were closed and locked. Which I then moved back to my original seat when it became an issue to flight attendant. The entire plane was deplaned for no reason. The way the flight attendant was talking to me and treating me was uncalled for on so many levels. I will never fly with Sun Country again!

Not Verified | My son is flying to his dad's today and I couldn't find his flight. I called Sun Country Airlines on a holiday weekend hoping for help and boy did I get it. Katie was absolutely phenomenal don't ever lose her. Not only was she efficient and informative but she helped calm my nervous mom brain down. Katie thank you so much for making this a seamless and easy process you are amazing.