Spirit Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5119 reviews
2/10
3 star Skytrax Rating
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3/10

Spirit Airlines customer review

(United States)

I booked a flight for two to Oakland from Dallas. Fares seemed great. Luckily I read all the fine print as you should too. The fare you pay is a fare. Seats are extra ranging in price up front aisle window etc. Baggage is extra as in most carriers but it will cost you much much more if you don't pay on line as much as $100 at the gate. Print your boarding passes at home if not the is a $10 per convenience fee at the counter. Everything cost on the flight water $3 etc. the flight there was on time but it was the most uncomfortable flight I've ever experienced. Seats don't recline landing it neck strain and headache. Flight back was on an older plane and seat and head rest were much more comfortable. Flight was delayed 7 hours though on line it said 30 minutes. Staff were very friendly.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Spirit Airlines customer review

(United States)

RT MSP-LAX-MSP week of Feb 3. Booked with 8 days notice through the web site which worked fine. Opted for available big up front seats paid for checked baggage (1 bag) both ways and still over $400 less than my usual airline Delta. That's too much of a difference to overlook. Service was fine equipment is A319/320 seats a bit worn but plenty big. Will use again. Do your homework eat ahead bring a book and it's all good.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Spirit Airlines customer review

(Costa Rica)

I booked a round trip from my homeland Costa Rica to New York (La Guardia) last October. No delays (we had two connection flights in Fort Lauderdale with the same result) a positive attitude from the staff a decent A320 aircraft and even more important: no last-hour or surprise fees! If you're not traveling light pay the fee for the bags at the moment of the transaction and select (buy) your seats. The snack menu is poor please eat something before you board the plane. Don't expect a lot of legroom (I'm tall and slim but I never felt really uncomfortable). I made all my trip with a standard size backpack and it was free of charge! With this airline you get what you paid for do not expect more.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Spirit Airlines customer review

(United States)

I would never recommend Spirit Airlines. My sister's flight from Atlanta to Chicago was delayed in Atlanta. She actually sat on the runway for over an hour while her connecting flight from Ft. Lauderdale left on time. Spirit knew she would miss her connecting flight and still allowed her to go to Ft. Lauderdale. They then only offered to put her on the next flight at 7 am the next morning. If cheap is what you want do yourself a favor take a bus.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Spirit Airlines customer review

(United States)

Still amazes me at how long it's taking Americans - based upon reviews below - to appreciate the European import of the budget airline concept. This ATL-DFW Saturday night flight was my 3rd Spirit flight each at an unbeatable fare with excellent service. No surprises except for the very nice FA's wasn't expecting such a positive attitude from them. Also this was the first of my 3 flights that wasn't oversold had an entire row to myself! On the down side there is very little personal space don't get stuck in a middle seat of your over 5'6".
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Spirit Airlines customer review

(United States)

NK 195 Jan 31 2014 from Orlando to Ft. Lauderdale. NK 676 Feb 2 2014 from Fort Lauderdale to Orlando. The leaving and the returning back home was awful. The attendants are rude with attitudes and no respect. The fact that I paid a full ticket price and checked in online to then arrive at the airport and have to pay an extra $50 for each bag and when I requested a window seat I got to sit both ways in a middle seat. In addition the gates were changed and no notification was given throughout the whole process. When all passengers were finally sitting in the plane and ready to leave they kept us for 25 mins sitting on the runway without A/C and no explanation. I will avoid traveling with Spirit unless I have no other choice.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
2/10

Spirit Airlines customer review

(United States)

I flew December 21st to 24th. The flight crew were nice but what I do not like is that they do not give anything to customers like water peanuts or pretzels and Coca Cola. I am a tall person and I was sat next to the aisle it didn't give me enough legroom in my seat. When I was returning from Orlando to Detroit Metro Airport I was dropped off at 5.40 at Orlando security allowed us to come back to the main terminal building because our flight was delayed. I was stuck at the airport for 4 hours. I will never fly them again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Spirit Airlines customer review

(United States)

I booked a flight from Orlando to Detroit at a fabulous price with perfect departure and return times which I thought was too good to be true and you know what they say about that! It was. They did not allow carry on bags and wanted to charge $100 for a carry on because it wasn't checked! But they were "nice enough" to only charge $50 and said it had to pre checked online on the return flight for $40 which added an extra 90.00 for a carry on!! Will not fly Spirit again!
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Fort Lauderdale Las Vegas for $256 ticket paid a total of $510 after seating and carry on! On top of the extra charges you get horrible customer service and delays. Will never fly with Spirit again.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Spirit Airlines customer review

(United States)

Oakland to Las Vegas. Price came up at $80/roundtrip ticket inc. taxes. I booked this flight only to get an email 3 days later asking me to purchase bags. Never heard of this with any airline unless you are over the first free 2 bags. So at a charge of $30 to check in a bag per person each way this $80 ticket now became $140. Staff at the ticket desk were very rude. Flight attendants on the plane were equally rude. Very short with people as the plane was delayed and they made it clear they wanted to get home. Seats do not recline at all unless you are in the 4 seats in the front of plane. You can reserve a seat for more money. All in all I should have never switched airlines.
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no