Spirit Airlines

My wife had a one hour flight from Ft. Lauderdale to Tampa at 9.45pm. It was then delayed until midnight. There was no problem with the plane they just didn't have anyone to fly it! About a half hour before they were supposed to board the flight gets delayed again! This time they will not be leaving until 1am. This airline should be ashamed of itself. No compensation was offered just a half hearted apology. We will never fly Spirit again. I will pay extra to stay away.

This is an airline I will go out of my way to avoid. Small seats rude flight attendants delays and cancellations - it is the worst! They advertise super low fares but then charge you 3.00 for a glass of water and 25.00 for a carry on. They push a credit card application on you - promising mileage bonus coupons for completing it and turning it back in before you leave the plane. Then when you try to have the coupons applied to your account - they do not honor them. Complaints get you nowhere. It is not cheaper and I will pay extra to avoid this airline in the future.

Las Vegas from Minneapolis flight 763 April 12 2014. Return to Minneapolis from Las Vegas flight 612 April 19. We were worried after reading reviews however our first trip with Spirit was professional from the moment we traveled to Las Vegas and back.

My husband and I flew from FT. Lauderdale to San Juan this past weekend. The flight left on time and was fine! True this flight is only 2.5 hrs long if you are on longer flights the seats are tight. We have used our credit card for free spirit flights we've gone to L.A. twice to N.Y and now to P.R. Bring snacks reading material a deck of cards anything because there is no entertainment but for the cheap fares we'll make the sacrifice.

Santo Domingo to Fort Lauderdale. The worst nickle and dime airline I have been on. It started at the counter in Santo Domingo. I had purchased a $45 carry-on baggage online. When I got to the airport I bought some rum. As I was connecting to Fort Lauderdale to Bahamas I would not be allowed to carry the liquor through. So I placed it in my carry-on and decided to check it in. I told the Customer service rep that I did purchase a carry-on for $45 but needed the bag checked in. The seats are right on top of you. There is no space to stretch your legs. If I don't pay for an exit row it is an uncomfortable experience. Then you have to pay for everything water cookies chips anything. The only hot meal they can offer you is a Cup O noodle soup. After I arrived the international area was crazy. We must have arrived with 4 or 5 other airlines. I had to wait over 2 hours to clear immigration. When I entered the Customs area I knew I would miss my flight. I asked the Gate agent if she could assist me because I only had an hour and a half before my flight. The staff member walked off. I am sorry but that is not how you retain customers and I can assure you unless Spirit is the only airline flying somewhere I need to go I will never patronize this airline again.

I have flown Spirit several times in the past for the low fares and tolerate the bad service for the lower fares. I will never use Spirit again after what happened today. My wife's booked 2 tickets on the 4.25pm flight from D/FW to O'Hare. I was driving them to the airport at 2.30pm when she received an email from Spirit that the flight was delayed until 6pm. She checked the website and called customer service and confirmed the new flight time. We came home and then left at 4.20 to return to the airport. My wife checked the flight info and it was now moved back to the original time of 4.25pm. Once at the gate the agents explained that the delay was cancelled and that the flight was on time and it was our fault for not being at the airport at the original scheduled time. They recommended to catch the next flight at 6am the next day. Spirit reminded us the tickets were non-refundable and would give us vouchers for another flight to be used within 90 days. They finally agreed to refund the ticket prices when they verified they had sent an email about they new flight time however no deal on the $80.00 unused baggage fees we paid.

Terminal was overcrowded plane was full no movies no snacks not even water rough 5.5 hr flight. Seat belt sign on the whole time discouraging bathroom breaks especially for older people.

Spirit isn't cheap as they advertise the cost of the ticket then the charge for a bag (even a carry-on is charged) $3.00 for water even more for snacks by the time you pay for everything it is around the same price as other airlines. The seats in Spirit are small I am a short average woman and I didn't even fit into their seats at least with other airlines I always have enough room. The airline staff were horrible they were always chit chatting with each other or someone they knew on the plane. I will never fly or recommend Spirit airlines.

This was my 1st flight with Spirit airlines from Oakland CA to Las Vegas NV. The flight attendant's were very nice even told me that I didn't have to check my bag in and just to add my purse to my bag which saved me money the flight was great and the flight captain relaxed us with his jokes. I have flown all over the US and Europe and with the ease I had at checking in the courteous staff and having any question answered promptly I will definitely book again with Spirit.

Our flight from Cancun to Ft. Lauderdale on Sunday 4/27/14 was delayed more than 2 hours due to an issue with one of their aircraft. This caused many people to miss their connecting flights which is understandable. But the next available flights on Spirit to various destinations (Boston Denver Detroit Orlando New York etc.) ranged from 24 to more than 72 hours later. Families with small children coming home from spring break were told that they would have to wait until Thursday to fly to Boston. Further Spirit management did nothing to provide hotel accommodations for anyone stuck in Ft. Lauderdale nor did they attempt to contract with other carriers to get any of these people home. The only message they gave us is that this is company policy. When some people became outwardly angry due to the time and financial hardships caused by this airline Broward county sheriff's deputies were called in to keep order. Interestingly one deputy told us they see this on an almost daily basis regarding Spirit because of so many people's frustration with this airline. Spirit has clearly put their bottom line far above customer service and care. We will never fly this airline again.